About the job
Experience Level: 8–12 years (Senior)
As a Senior Dynamics 365 Functional Consultant, you will serve as the primary functional expert and Level 1 support specialist for the Dynamics 365 modules, with a primary focus on Finance, along with supporting experience in Project Operations and Customer Service. Your role will encompass configuring, customizing, and supporting users to ensure alignment between Dynamics processes and business requirements.
Key Responsibilities:
- Deliver functional expertise and Level 1 support for Dynamics 365 Finance, Project Operations, and Customer Service.
- Configure and customize Finance modules to meet organizational needs.
- Assist end-users by troubleshooting functional issues, conducting root-cause analysis, and collaborating with technical teams for resolution.
- Define and execute user acceptance testing (UAT), facilitate training, and manage change activities effectively.
- Ensure that Dynamics configurations align seamlessly with business processes.
- Act as the primary point of contact for Dynamics functionalities post-go-live.
