ServiceNow CSM Implementer / Administrator

CSM Implementation & ConfigurationOversee the configuration and implementation of ServiceNow CSM modules, encompassing Case Management, Customer Service Portal, Knowledge Management, and Service Catalog integration.Design and optimize case lifecycle workflows, SLAs, assignment rules, escalation models, and entitlement configurations to ensure seamless servic…

Join Our Team as a Senior Onboarding Specialist!At elmenus, we are revolutionizing the way food lovers discover and order their favorite meals. Our platform connects diners with a variety of restaurants, tailoring the experience to individual tastes and preferences. We are passionate about highlighting the best culinary offerings within each city.As a Senior Onboarding Specialist, you will play a pivotal role in managing and nurturing partnerships with restaurant clients. Your expertise will ensure a seamless onboarding process, enhance client satisfaction, and contribute to revenue growth. You will be responsible for the entire onboarding lifecycle—from contract signing to full activation of services—while employing strategic growth initiatives to maximize client performance.Your day-to-day responsibilities will include onboarding new restaurant partners, analyzing performance data, developing growth strategies, addressing client inquiries, and collaborating with internal teams to provide exceptional service. This role calls for excellent organizational and interpersonal skills to foster positive relationships and drive business success.

Join us as an Outlet Supervisor and play a pivotal role in ensuring exceptional guest experiences at our renowned hotel. You will be responsible for overseeing daily operations, managing staff, and maintaining high standards of service in our dining outlets. If you have a passion for hospitality and a proven track record in food and beverage management, we invite you to apply.

Join Ghobash Group as a Product Owner and play a pivotal role in shaping our product strategy and vision. In this dynamic position, you will collaborate with cross-functional teams to define product requirements, prioritize features, and ensure successful delivery of high-quality products that meet customer needs.You will engage closely with stakeholders, gathering feedback and insights to refine the product roadmap. Your analytical skills will help you evaluate market trends and user feedback, guiding the development process to drive product success.

The Financial Analyst plays a crucial role in examining, overseeing, and managing the fiscal components of various organizational projects. This position entails responsibilities such as budgeting, forecasting, financial modeling, and assessing project performance to ensure alignment with both financial and strategic goals. The analyst will work closely with project managers and stakeholders to deliver actionable insights and facilitate data-driven decision-making.Financial Planning and Budget Management:Oversee, update, and maintain project budgets within the company's financial systems.Review and authorize financial transactions, including Purchase Orders (POs), Freelancer Budgets, and IOUs, ensuring all adjustments are accurately reflected in cost sheets and databases.Monitor and manage provisions for outstanding POs and ensure project expense estimates are in line with month-to-date (MTD) forecasts.Revenue and Cost Analysis:Prepare and distribute detailed cost sheets to Project Managers for precise project budgeting and revenue monitoring.Generate sales invoices for advance payments, progressive payments, and final settlements, ensuring adherence to financial timelines.Reconcile revenue and expenses for completed projects, ensuring consistency between Dynamics systems and cost sheets.Supervise and update collection reports to ensure timely reporting for executive meetings.Track and document collection entries to maintain accurate accounts receivable records.Coordinate with the Commercial team to issue outstanding sales invoices for finalized projects.Expense Management and Vendor Coordination:Collaborate with the Procurement and HR teams to ensure all project-related invoices, including hotel expenses, airfare, rental cars, casual labor, and staff allowances, are processed efficiently.Manage project-related freelancer agreements and track non-PO invoices for accurate expense reporting.Facilitate freelancer payments by obtaining necessary approvals and coordinating with the payments team.Oversee supplier payments for projects, confirming approvals and processing with Finance and Payments teams.Manage petty cash and ensure proper expense tracking for designated projects.Reporting and Reconciliation:Compile comprehensive financial reports, including profitability analyses, event-specific summaries, and monthly sales reports.Conduct reconciliations for deferred expenses, deferred revenues, and accounts receivable aging.Perform month-end reconciliations to validate the accuracy of financial records and project reports.Assist with the annual audit alongside the accounting team, providing all necessary reports and analyses related to projects.Collaboration and Stakeholder Engagement:Engage effectively with stakeholders to ensure financial objectives are met.

Job Objective:The Financial Controlling Supervisor is pivotal in safeguarding the accuracy, efficiency, and compliance of financial operations, with a specialized focus on accounts payable and treasury functions. This role requires advanced technical accounting skills, prudent decision-making, and a profound understanding of financial systems and internal controls. The successful candidate will oversee daily operations, facilitate financial closing processes, ensure the correct accounting treatment of transactions, and collaborate with various departments to uphold business integrity and reporting precision.Leadership and Team Management:Lead and mentor the Accounts Payable and Treasury teams, ensuring optimal performance, adherence to timelines, and compliance with internal policies. You will provide continuous coaching and development, establish clear key performance indicators (KPIs), and foster a culture of excellence, integrity, and ongoing improvement.Accounting and Financial Controls:Guarantee the accurate posting of financial transactions in accordance with International Financial Reporting Standards (IFRS) and company accounting policies. Supervise the preparation and validation of journal entries, ensuring that accounts payable, treasury, and financial transactions are accurately represented following sound accounting principles. Review and approve accounting entries to confirm proper financial classification, accuracy, and adherence to the chart of accounts. Assist with monthly, quarterly, and year-end closing activities, including reconciliations, reporting packages, and audit schedules.Accounts Payable Oversight:Manage the entire accounts payable process, including invoice validation, goods receipt/invoice receipt (GR/IR) clearing, payment processing, and vendor reconciliation. Ensure that complex transactions such as advances, retention, debit/credit notes, and tax components are accurately accounted for. Monitor accounts payable aging, address escalations, and collaborate closely with procurement and operations teams to ensure financial alignment.Treasury and Cash Management:Oversee daily treasury operations, including bank reconciliations, fund transfers, collections, and payments. Ensure the accurate documentation of all treasury-related transactions and compliance with treasury policies. Liaise with banks to meet operational and compliance needs and assist in preparing rolling cash forecasts. Validate financial entries related to bank charges, interest, foreign exchange differences, and fund allocations.Financial Reporting and Closing:Work with the accounting team to support month-end and year-end closing processes. Ensure the timely and accurate preparation of financial statements, schedules, and reports pertaining to accounts payable and treasury activities. Prepare documentation that is ready for audit and coordinate with internal and external auditors during financial reviews.

Join Integrant as a dynamic Executive Assistant dedicated to enhancing the efficiency of the VP of International Operations. This position transcends traditional administrative roles, making it perfect for a motivated, highly organized, and self-sufficient individual who is eager to grow and learn.As a vital contributor to executive productivity, you will facilitate daily operations, foster interdepartmental collaboration, and ensure seamless project follow-ups. We are looking for someone who is proactive, tech-savvy, and adept at utilizing modern tools, including AI, to accomplish tasks effectively.This role presents a fantastic opportunity for a career-oriented professional aiming for long-term growth in operations, management, and business development.

Role Overview talent3600 is hiring an Executive Assistant to the CEO in Cairo (Masr El Gededa). This position supports top management with a mix of administrative and organizational tasks, helping daily operations run smoothly. What You Will Do Handle key administrative duties for the CEO Organize schedules, meetings, and communications Support daily business activities to keep operations on track Work Schedule Location: Masr El Gededa, Cairo Office hours: Sunday to Thursday, 10:00 AM to 6:00 PM Requirements Fluent English Strong attention to detail Proactive approach to supporting executives

Join our dynamic team at Accor Hotels as a Banquet Supervisor in the vibrant city of Cairo. In this pivotal role, you will oversee banquet operations, ensuring that events run smoothly and guests receive exceptional service. Your leadership will inspire and guide the banquet team, maintaining the high standards that Accor is renowned for.

We are seeking a dynamic and experienced Chief Operations Officer (COO) to lead our operational strategies at talent3600. The COO will play a pivotal role in managing and optimizing the company's operational functions, ensuring efficiency and effectiveness across all departments. This executive position requires a strategic thinker with a proven track record in operational management.The ideal candidate will possess exceptional leadership skills and a deep understanding of operational frameworks, enabling them to drive growth and enhance performance. The COO will collaborate closely with the executive team to develop and implement innovative solutions that align with our company's objectives.

Join EVA Pharma, a pioneering pharmaceutical company committed to championing health and well-being as a fundamental human right. Recognized as a top employer, we prioritize creating a nurturing and innovative environment for our team members.Job Summary:We are looking for a dedicated and exceptionally skilled Senior Product Owner to become a vital part of our forward-thinking team. The ideal candidate will play a key role in our mission to improve human health and well-being, ensuring we uphold the highest standards of excellence in our industry.Key Responsibilities:Oversee the complete delivery cycle of AI products from concept validation to launch and user adoption, including managing the product backlog, drafting user stories, collaborating with Data Science and Engineering teams, tracking progress, and validating outcomes.Work closely with business leaders to gather requirements, clarify needs, and translate them into actionable product features.Act as the primary liaison between business stakeholders and technical teams, ensuring clarity and alignment. You will communicate priorities and delivery timelines, train stakeholders and end-users on new products, promote adoption, and gather feedback for continuous enhancement.Establish clear KPIs for assessing product performance and adoption.Facilitate agile ceremonies such as backlog grooming, sprint planning, daily stand-ups, and sprint reviews.

About UsWelcome to Foodics! We are a pioneering restaurant management ecosystem and payment technology provider that has transformed the industry since our inception in 2014. With our headquarters in Riyadh and a presence in five countries including the UAE, Egypt, Jordan, and Kuwait, we proudly serve clients and partners across over 35 nations globally. Our innovative solutions have facilitated the processing of more than 6 billion orders, establishing Foodics as one of the fastest-growing SaaS companies in the MENA region. We have also secured three rounds of funding, the latest being a remarkable $170 million in the largest SaaS funding round within MENA, enhancing our capabilities to better serve business owners.Role OverviewWe are on the lookout for a dedicated and enthusiastic Customer Onboarding Specialist to join our team in Egypt. In this pivotal role, you will empower our clients by delivering comprehensive training on our advanced POS platform and facilitating the smooth implementation and installation of our state-of-the-art devices.

Join our vibrant team as a Food & Beverage Shift Leader in Cairo, Egypt. In this critical leadership position, you will manage daily food and beverage operations during your shift, ensuring top-notch service, operational efficiency, and a positive atmosphere. You will inspire, motivate, and cultivate a talented team of food service professionals while upholding the highest standards of quality, safety, and guest satisfaction.Lead and supervise food and beverage staff during your shifts, ensuring compliance with company policies and procedures.Coordinate staff schedules, manage time-off requests, and guarantee sufficient coverage to meet operational needs.Oversee food preparation, presentation, and service quality to maintain brand standards and excellence.Ensure adherence to food safety regulations, hygiene standards, and local health codes specific to operations in Cairo.Manage inventory levels, monitor stock usage, and collaborate with suppliers to minimize waste and control costs.Address customer inquiries and concerns professionally, resolving issues to ensure a positive guest experience.Train and mentor team members on service protocols, food safety practices, and company guidelines.Conduct performance evaluations and provide constructive feedback to foster staff development.Maintain accurate records of daily operations, sales, and incident reports.Communicate effectively with management regarding operational challenges, staffing requirements, and performance metrics.Encourage a collaborative and supportive team environment that fosters growth and accountability.

Envision Employment Solutions is on the lookout for a skilled Data Operations and Support Engineer to join our esteemed partner, a renowned global leader in IT Services and Consulting.Job SummaryThe Data Operations and Support Engineer will play a crucial role in ensuring the seamless operation and support of enterprise data platforms and integrations. This includes monitoring, troubleshooting, and maintaining production workflows across various systems such as SAP PO, Informatica, and Cloudera, while upholding data integrity and ensuring timely issue resolution.Key ResponsibilitiesOversee the end-to-end implementation of data strategies to support enterprise data management functions.Utilize supporting tools and logs to identify and present root causes of data issues across different functions.Manage the processes of production data operations, deployments, documentation, and data population to ensure compliance with corporate data management standards.Collaborate closely with data functions to ensure all support processes adhere to bank policies, internal controls, data protection legislation, and relevant industry standards.Identify opportunities for process efficiency and improvement, proposing and implementing data automation initiatives.Foster strong collaborative relationships with internal stakeholders, subject matter experts, clients, and vendors.Implement and oversee data backup, restore, and archiving solutions.Ensure data availability throughout its lifecycle.Monitor and manage the performance of data solutions, layers, and transactions.Align database standards from DBA to data support requirements across management layers.Support new data products and participate in new project initiatives.

Join Accor Hotels as an Outlet Supervisor in the vibrant city of Cairo! We are looking for an enthusiastic individual with a passion for hospitality to oversee our dining outlets, ensuring exceptional service and operational excellence.

Job PurposeThe Administrative Assistant plays a crucial role in ensuring the effective management of office operations, serving as the backbone of organizational support. This position involves a diverse array of responsibilities aimed at maintaining seamless administrative functions. Key responsibilities include overseeing office operations, managing correspondence, organizing meetings, and maintaining necessary supplies and equipment. The role also entails supervising administrative personnel, collaborating with various departments, and resolving any operational challenges that may arise. The ultimate goal is to foster efficient administrative processes that align with organizational objectives and promote a productive work environment.Key Responsibilities:Oversee daily office operations to enhance efficiency and productivity.Coordinate office activities, including scheduling meetings, managing correspondence, and overseeing office supplies.Manage meeting room bookings, ensuring priority arrangements are made based on employee requests.Supervise administrative staff, providing guidance, training, and performance feedback.Handle administrative tasks such as document management and office organization.Ensure compliance with office procedures and policies, making updates as necessary.Facilitate effective communication within the office and support interdepartmental collaboration.Manage inventory of office supplies and equipment, including ordering stock as needed.Greet and assist visitors, clients, and job candidates, coordinating with HR for job application processes.Arrange travel logistics for employees, including cost-effective flight and hotel reservations.Plan and organize company events, conferences, and meetings, managing logistics and vendor coordination.Receive and distribute shipments and mail to relevant departments.Maintain records of travel bookings and office documentation for reporting purposes.Monitor and control the office budget, ensuring cost-effective practices.Address and resolve operational issues or conflicts within the office environment.Implement solutions to enhance office processes and address administrative concerns.Ensure compliance with health and safety regulations within the office.Oversee the maintenance and cleanliness of the office space to foster a safe and productive work environment.

Participate in both the initiation and conclusion meetings with audit clients and management to ensure clear communication and expectations.Lead, guide and oversee the audit team throughout the assignment to achieve the audit objectives effectively.Ensure that the audit program is comprehensive, addressing key objectives and major risks identified.Review audit documentation and compile draft audit reports, summarizing findings and recommendations.Plan and supervise follow-up reviews to assess the status of audit observations and recommendations.Conduct special assignments and investigations as directed by management, ensuring thoroughness and integrity.Prepare and present quarterly internal audit reports to management, highlighting key issues and progress.Contribute to achieving the annual Key Performance Indicators (KPIs) for the Audit Department.

Job Objective:The Senior Contracts Specialist will play a critical role in the management of contracts and tenders, ensuring adherence to established policies and regulations. This position involves drafting, reviewing, and analyzing contracts and agreements with suppliers, contractors, and other relevant parties to safeguard the interests of the company while mitigating legal and contractual risks.Key Responsibilities: Draft and prepare a variety of contracts and agreements, including commercial, construction, services, and consultancy contracts. Conduct thorough reviews of contracts submitted by external parties to ensure compliance with legal and financial policies. Collaborate with various departments to ascertain technical and administrative requirements before contract drafting. Facilitate contractual negotiations in conjunction with relevant stakeholders. Maintain meticulous records of contracts and proactively follow up on renewals, expirations, and timelines. Provide expert legal and contractual guidance related to potential risks and contract terms. Ensure all contracts meet local laws and applicable regulations in the Kingdom of Saudi Arabia. Oversee contract execution, ensuring all parties fulfill their contractual obligations. Contribute to the creation and periodic revision of standardized contract templates. Assist in the management of tenders and commercial proposals from a contractual viewpoint.

Join our team as a Senior Integration Engineer, where you will be responsible for designing, implementing, and managing effective system and service integrations across diverse platforms. You will leverage API management frameworks to facilitate seamless data exchange and ensure robust integration within complex technical environments.Key Responsibilities:• Architect and deploy innovative system and application integration solutions.• Develop and oversee integration interfaces using APIs and the Apigee platform.• Integrate enterprise-grade and complex systems to enhance operational efficiency.• Assess integration requirements and convert them into precise technical solutions.• Monitor and optimize integration performance while resolving technical challenges.• Collaborate effectively with technical teams and stakeholders to drive project success.• Maintain comprehensive documentation of integration interfaces and data flows.

SummaryThe Senior Oracle Fusion SCM Functional Consultant plays a crucial role in implementing and delivering Oracle Fusion Cloud SCM modules, ensuring that businesses benefit from a cohesive and efficient information system solution.Job PurposeIn this role, you will be responsible for the effective deployment of Oracle Fusion Cloud SCM modules, aiming to provide integrated solutions tailored to business needs.Key Responsibilities:Act as a senior-level Oracle SCM Techno Functional consultant, demonstrating excellent communication skills and a strong understanding of both business and technical user requirements. Specialization in Order to Cash and Procure to Pay cycles is essential.Leverage your expertise in Technology, Supply Chain, and Strategic Management to identify new opportunities and enhance current business processes.Operating Environment:Function within a fast-paced and dynamic technological landscape while aligning with the strategic objectives of the organization and adhering to business requirements.Maintain compliance with internal policies, legal regulations, and ethical standards, establishing clear decision-making boundaries to effectively manage risks and uphold confidentiality.Engage in collaboration with cross-functional teams, senior management, and external stakeholders to propel technology initiatives and nurture a culture of innovation and continuous improvement.Problem Solving:Deliver and implement Oracle SCM modules as part of Oracle ERP to present a unified information system solution for businesses.Possess strong knowledge in managing Fusion SCM platforms, specifically Oracle Cloud P2P and O2C.Work with stakeholders to pinpoint business challenges, offering data-driven recommendations that enhance stakeholder satisfaction and minimize re-work.