About the job
Join our team as a Counter Sales Associate at EMCO Corporation, where your primary responsibility will be to deliver exceptional sales assistance to walk-in customers at our Profit Centre counters. You will ensure a top-notch customer experience by maintaining a well-stocked and organized sales area. Your role will involve answering customer inquiries, processing orders, and following up on backorders. You'll also collaborate with both Inside and Outside Sales teams to provide comprehensive support.
Your key responsibilities include:
- Providing assistance to customers purchasing materials at the Profit Centre counters.
- Researching products and offering insightful recommendations from our diverse product range.
- Driving sales growth by managing counter merchandising, promoting products, and generating leads for the Outside Account Manager.
- Entering, picking, and packing sales orders initiated at the counter.
- Maintaining cleanliness and organization of the counter area and merchandising displays.
- Alerting the buyer regarding low stock levels.
- Communicating with vendors on backorders and providing customers with accurate delivery timelines.
- Processing returns and warranty claims for both account and cash sales, ensuring compliance with all procedures.
- Resolving customer concerns and complaints effectively.
- Completing additional tasks as assigned by the Profit Centre Manager.
