Technical Product Specialist in Decision Support

Role Overview Strata Careers is hiring a Technical Product Specialist in Decision Support based in Chicago, IL. This role focuses on improving decision-making tools and supporting their use across client organizations. What You Will Do Work closely with teams from different departments to design and refine technical solutions for clients. Gather and document…

Join our dynamic team at Artech Information Systems LLC as a Deskside Support Specialist. In this full-time role, you will be the first line of support for our clients, ensuring their technical needs are met efficiently and effectively. You will assist in troubleshooting hardware and software issues, providing timely and professional support to enhance user experience.

Make an Impact in Your Role As a Senior Application & Technical Support Specialist for our Axiom Financial Institutions (FI) solutions, you will play a pivotal role in providing application guidance and technical support to our clients involved in financial planning, forecasting, and reporting tasks. You will collaborate directly with finance and operations stakeholders to tackle intricate system and data challenges, ensuring that their Axiom solutions are both effective and provide accurate, trustworthy insights. This position requires a blend of extensive financial systems knowledge and advanced troubleshooting abilities to ensure customer success, facilitate issue resolution, and foster ongoing enhancements.

Join the dedicated team at Northwestern Medicine as a Pathology Support Specialist. In this full-time, days-only position, you will play a crucial role in supporting our pathology department, ensuring efficient workflow and exceptional patient care.

As a Product Support Specialist at Asana, you will play a crucial role in empowering our customers to maximize their use of our project management tools. Your passion for technology and problem-solving will help users navigate challenges, ensuring they receive the highest level of support. You will work closely with cross-functional teams, providing valuable insights to enhance our product offerings.

Description Join Keeper Security as a dedicated Customer Support Specialist, where your skills and enthusiasm will play a crucial role in our B2B Support team. This role offers the flexibility of a fully remote position for select locations, with a hybrid work option available for candidates within the Chicago, IL metropolitan area. Keeper's cutting-edge cybersecurity solutions are trusted by millions of users and thousands of organizations worldwide, with our software available in 23 languages and utilized in over 150 countries. Become a part of one of the fastest-growing companies in the cybersecurity sector while honing your technical support abilities and ensuring exceptional service for Keeper's clients. About Keeper Keeper Security is revolutionizing cybersecurity for individuals and organizations around the globe. Our user-friendly solutions leverage end-to-end encryption to safeguard every user across all devices and locations. Our zero-trust privileged access management platform can be deployed in minutes and integrates seamlessly with any technology stack to prevent breaches, minimize help desk costs, and maintain compliance. Trusted by millions, Keeper leads the industry in password, passkey, and secrets management, as well as secure remote access and encrypted messaging. Discover how our innovative solutions combat cyber threats at KeeperSecurity.com. About the Role As a Customer Support Specialist at Keeper, you will manage customer inquiries and feedback through phone and email using Salesforce, providing real-time assistance and troubleshooting. We seek a highly organized, proactive problem-solver who is committed to enhancing customer experiences by delivering timely, accurate, and professional support. Key Responsibilities Respond to incoming customer calls, tickets, and chats regarding product issues, service inquiries, and general client questions. Stay updated on product knowledge and collaborate with management and other teams to remain informed of changes in company policies. Recognize when to escalate complex issues to the Tier 2 team. Deliver outstanding B2B customer service and support. Maintain a high level of professionalism and build positive relationships with customers.

Job Summary:Are you eager to join a dedicated clinical trial team committed to improving patient lives? If so, your next career opportunity awaits! Our Clinical Support Specialists play a crucial role in advancing innovative therapies for patients worldwide. We prioritize the needs of our patients and clients, ensuring that our work is of the highest quality while fostering an environment where our employees can thrive and enjoy their work while contributing to the patient community.At Precision Medicine Group, our diverse teams combine unique perspectives to deliver unparalleled client experiences, where every voice is pivotal in achieving shared goals. We value individual growth and encourage our team members to drive their careers forward in a supportive environment.About the Role:Assist teams with feasibility and investigator recruitment initiatives.Facilitate or lead site startup activities, including:Establishing site-level milestones for timely activation.Adhering to submission and approval timelines.Conducting reviews, validations, tracking, and filing of essential documents for investigational sites, including following up on any missing or invalid documents.Reviewing Informed Consent.Preparing and submitting Central Ethics Committee applications and supporting sites with Local Ethics Committee submissions as needed.Manage eTMF and oversee study-related mailboxes, ensuring the creation, maintenance, and closeout of the essential client deliverable, TMF.Provide administrative support for project-related activities, such as:Maintaining team training.Coordinating with study supply and site binder vendors.Documenting meeting minutes.Mentor and assist in the development of junior Clinical Support Specialists.

This Senior Specialist, Partnership Matters role sits within the Corporate Affairs & Partner Support team at AlixPartners. The position is part of the Partnership Matters Office (PMO), which supports the growth and advancement of AlixPartners’ people across global offices and corporate functions. Location and Work Model This hybrid position can be based in New York, Southfield, Chicago, Dallas, Boston, or Washington, DC. Team members work in person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote work on Monday and Friday. Role Overview The Senior Specialist manages operational processes and strategic initiatives that span the firm. The role involves cross-functional collaboration and supports programs related to equity and partnership matters. What You Will Do Oversee and improve core processes such as hiring, promotions, compensation, and performance evaluations. Identify ways to enhance processes, resolve issues, and deliver consistent results for stakeholders. Independently manage ad hoc requests, including data analysis, document review, and synthesizing information for leadership. Support global partnership-related programs, interpreting guidelines and applying judgment to unique cases. Make decisions aligned with firm policies and objectives. Anticipate needs, recognize risks, and take initiative to address or escalate issues with recommended solutions. Who Succeeds in This Role Applies strong analytical skills and independent judgment. Adapts to shifting priorities and new challenges. Works autonomously and proactively solves problems. Communicates effectively with stakeholders across offices and functions. Reporting This position reports to the Partnership Matters Partner. While New York is the preferred location, qualified candidates in Southfield, Chicago, Dallas, Boston, or Washington, DC will be considered.

Join ThermalWorks LLC as a Technical Support Specialist, where you'll collaborate closely with the Director of Service to be the frontline of our Technical Service organization. Your responsibilities will include providing first-response support, system validation, and accurately capturing high-quality data during significant events. Beyond core monitoring and escalation tasks, you will also cater to customer experience (CX) requirements, ensuring seamless operation across time zones. This execution-focused role operates within established boundaries to facilitate safe and timely decision-making by Technical Service leadership. We seek an individual who is agile, professional, and capable of handling confidential information while thriving in a dynamic environment.At ThermalWorks, we prioritize efficiency and aim for smooth operations. Our mission is to deliver integrated cooling solutions for data centers and commercial buildings that significantly lower energy demand, reduce water usage, and decrease cooling costs. Our innovative solutions lead the industry by outperforming traditional air- and water-cooled systems regardless of climate conditions.We value sustainability and innovation, which is why we are selective in our hiring process. Trust, communication, reliability, and self-motivation are essential attributes for our team members. We are on the lookout for creative thinkers and high performers who are eager to make a positive impact. We offer flexibility and limitless growth opportunities to those who can leverage their skills and talents to create value. As part of the Endeavour Energy, LLC family, you'll join a diverse, passionate group dedicated to making a difference for both people and the planet. Are you ready to embark on this journey with us?

Join our dynamic team at Kelly Services as an Office and Clerical Support Specialist in Chicago! In this role, you'll provide essential administrative support that keeps our operations running smoothly. Your responsibilities will include managing correspondence, organizing schedules, and assisting with various office tasks. If you have a passion for organization and efficiency, we want to hear from you!

destinationknot seeks a Remote Reservation Support Specialist to join the team. This position is open to candidates living in Chicago, Illinois and offers the flexibility to work from home. Role overview This specialist acts as the first point of contact for travelers planning their trips. The main focus is on guiding customers through the reservation process and providing clear, thoughtful answers to their questions. What you will do Help customers make travel reservations Answer questions about travel options and booking details Support travelers throughout their journey Location requirement This is a remote position, but applicants must reside in Chicago, Illinois.

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a leading global financial services firm headquartered in Greenwich, Connecticut, with a presence in over 15 countries. With more than four decades of experience, we are recognized for our innovative technology and unwavering commitment to our clients.Our affiliates deliver around-the-clock electronic brokerage services across a variety of asset classes, including stocks, options, futures, currencies, bonds, and funds, to clients in over 200 countries and territories. We cater to individual investors and institutions, including financial advisors, hedge funds, and introducing brokers. Our advanced technology, competitive pricing, and global market access empower our clients to maximize their investment potential.Recognized by Barron's as the #1 online broker for six consecutive years, Interactive Brokers is a dynamic workplace offering the chance to be part of a team that simplifies and enhances financial opportunities through state-of-the-art technology.This is a hybrid role (3 days in the office / 2 days remote).About Your Team:As a member of the Client Technical Support team, you will assist our clients with inquiries regarding our trading offerings and serve as a liaison between internal teams and clients to ensure prompt and effective resolutions to any issues that arise. We are looking for an analytical problem solver with a knack for troubleshooting technical and software-related challenges. The ideal candidate should have the ability to identify, investigate, and escalate client-reported issues concerning our platforms. If you are proactive, motivated, and analytical, we invite you to join our team and contribute to building one of the world's premier brokerage brands.Responsibilities:Provide support to clients through various channels including phone, chat, and support tickets.Deliver technical and functional support for Interactive Brokers’ platforms.Desktop applications (Windows, macOS, and Linux).

Are you a driven professional with a background in business and exceptional communication abilities? Join us as a Seasonal Tax Support Specialist and assist our customers in navigating their tax preparations using TurboTax. Your expertise will contribute to our mission of “Powering Prosperity Around the World” by delivering clear guidance and explanations of tax-related terms to our clients. You will also play a vital role in enhancing our brand image by providing outstanding customer service that empowers individuals to take charge of their tax filings.Key Qualifications:A degree in business, finance, accounting, or tax-related fields is preferred.Familiarity with tax laws and concepts, including form 1040 and its schedules.Excellent customer service skills, with the ability to empathize and build trust with clients.Prior experience preparing federal and state tax returns (form 1040) is advantageous, particularly in a retail environment.Experience in a call center setting, whether remote or on-site, is beneficial.Strong research skills, with the ability to efficiently utilize online resources for problem-solving.Critical thinking and problem-solving capabilities are essential.Persistence and determination to assist customers effectively.Comfortable using audio/visual tools to communicate with clients professionally.Friendly demeanor and confidence while interacting with clients via video.Bilingual proficiency in English and Spanish (both written and spoken) is a plus.Role Overview:This is a seasonal position focused on providing tax support to TurboTax users.You will assist customers with their tax returns, addressing both product inquiries and tax questions.Application of established practices and company policies will guide you in troubleshooting and resolving customer inquiries related to product and tax support.Engagement with customers will require strong written and verbal communication along with a deep sense of empathy.

Join CGS Federal as a Senior Data Specialist IIEmployment Type: Full-Time, ExperiencedDepartment: eDiscoveryCGS Federal is actively searching for a highly skilled Senior Data Specialist II with profound expertise in litigation discovery processes to support the EDRM workflow for a significant Federal agency project.At CGS Federal, we unite driven, talented, and innovative individuals to tackle the most pressing challenges faced by the government using state-of-the-art technology. We are looking for candidates who are eager to contribute to government innovation, value teamwork, and can proactively address the needs of their colleagues. We pride ourselves on fostering a supportive environment where our employees can thrive and achieve professional growth through diverse learning opportunities.Key Responsibilities:- Conduct file manipulation, data loading, conversion services, database indexing, and perform quality assurance checks on data loads.- Develop, assess, and enhance methodologies and procedures for file manipulation compatible with COTS products and litigation support applications.- Ensure that incoming productions comply with the relevant ESI specifications.- Execute advanced tasks related to data export from contractor and client databases, including identifying data for export, confirming redactions and other markups, ensuring compliance with ESI specifications, and conducting quality checks on exported data.- Provide support to client attorneys, investigators, and paralegals by tracking and processing incoming documents, managing document review databases, producing documents for opposing parties in litigation, and maintaining records of produced documents. Applications include Everlaw, Relativity, and others.

Advanced Technology Services is hiring a Maintenance Specialist in Chicago, Illinois. This role supports the reliability and performance of company systems and equipment. Role overview The Maintenance Specialist focuses on keeping operations running smoothly by carrying out scheduled maintenance and addressing equipment problems as they arise. The position also helps coordinate repairs to support a safe and efficient workplace. Key responsibilities Perform preventive maintenance on machinery and systems Troubleshoot equipment issues to identify and resolve faults Coordinate repairs to minimize downtime Support a safe and productive work environment Location This position is based in Chicago, Illinois, United States.

Join CGS Federal as a Senior Data Specialist and leverage your expertise in litigation discovery processes to enhance the EDRM workflow for a significant Federal agency initiative. At CGS, we unite talented, motivated, and innovative individuals to tackle the government's most pressing challenges using advanced technology. We value candidates who are eager to drive government innovation, foster collaboration, and proactively meet the needs of our team and clients. Our supportive environment promotes professional development through numerous learning opportunities. Key Responsibilities:- Execute file manipulation, loading, conversion services, database indexing, and quality assurance checks on data loads.- Design, assess, and enhance methodologies and procedures for file manipulation compatible with COTS products and litigation support software.- Ensure all incoming productions comply with relevant ESI specifications.- Conduct advanced tasks related to data exports from contractor and client databases, including data identification, redaction confirmation, compliance checks, and quality assurance of exported data.- Assist client attorneys, investigators, and paralegals by managing incoming documents, subpoena returns, and data; creating and overseeing document review databases; producing documents for opposing parties; and tracking documentation throughout the litigation process.

Paralegal Administrative SpecialistEmployment Type: Full-Time, Entry LevelDepartment: Legal Support CGS Federal is actively seeking a motivated and detail-oriented Paralegal Administrative Specialist to join our dynamic team. In this role, you will be responsible for processing electronic legal documents, assisting with trial preparations and hearings, and providing comprehensive legal support to a major federal agency.At CGS, we pride ourselves on bringing together skilled and innovative individuals who are passionate about addressing the government’s most pressing challenges through advanced technology. We foster a collaborative environment that encourages professional development and personal growth through various training opportunities.Key Responsibilities:· Review and analyze legal documents for completeness and proper execution.· Provide vital support to the Litigation Support Unit, attorneys, and paralegals in administrative tasks as required.· Ensure compliance with government regulations and procedures.· Conduct thorough research to identify any issues that may affect legal actions.· Assist in daily operations of the Litigation Support Unit, including data processing and evidence management.· Help prepare trial presentations and visual aids for hearings.· Collect and compile statistical data for reporting purposes.· Support the Administrative Division with project-based tasks and cover administrative roles during employee absences.· Demonstrate proficiency in various software applications, particularly the Microsoft Office Suite.

About TripleLiftAt TripleLift, we are revolutionizing digital advertising by combining stunning creative, reputable publishers, actionable data, and intelligent targeting. With over one trillion ad transactions monthly, we empower publishers and platforms to maximize their revenue. Our innovative technology connects top brands with audiences across online video, connected television, display, and native advertising formats. Our clients choose us for our cutting-edge solutions, premium ad formats, and a dedicated team of experts focused on enhancing their performance.As a proud member of the Vista Equity Partners portfolio, we are certified by the NMSDC and are committed to diverse spending goals and economic inclusion. Discover how TripleLift is elevating the programmatic ecosystem at triplelift.com.OverviewTripleLift is on the lookout for a meticulous and client-oriented Trading Specialist to facilitate the successful activation and ongoing management of our advertising partnerships. As a pivotal member of our Demand team, you will act as the main technical operational liaison for our clients, ensuring campaigns are correctly configured, tags are thoroughly QA'd, performance is diligently tracked, and any issues are swiftly addressed.This position involves direct client interaction and requires a blend of technical acumen, problem-solving abilities, and exceptional communication skills. The ideal candidate will be adept at collaborating with advertisers, agencies, and trading desks to troubleshoot challenges, confirm campaign specifics, and ensure smooth activations that yield outstanding results.Key ResponsibilitiesAct as the primary technical contact for assigned accounts, fostering robust relationships with their operational and technical teams.Deliver consultative activation support for advertisers and agency partners across all TripleLift formats within integrated DSPs.Oversee live campaigns to guarantee successful delivery while proactively identifying risks or optimization opportunities.Take ownership of end-to-end troubleshooting for campaign-related issues, including performance metrics, delivery timelines, pacing, and tracking accuracy.Serve as the first point of contact for client inquiries related to technical, operational, and product matters.Collaborate internally with product and engineering teams to enhance service delivery.

As a Courtroom Presentation Specialist at CGS Federal, you will play a pivotal role in providing expert litigation support services to our diverse clientele. We seek an individual who is adept with courtroom presentation software, specifically Trail Director and Sanction, and is committed to collaborating with trial teams and expert witnesses to craft compelling presentations for trials and hearings. Join us in a fast-paced, dynamic environment where teamwork is essential and your contributions are valued.At CGS Federal, we unite motivated, highly skilled, and innovative professionals to address the government’s most pressing challenges through cutting-edge technology. We are on the lookout for individuals who are passionate about government innovation, thrive in collaborative settings, and possess the foresight to anticipate the needs of others. Our supportive work environment encourages professional development through various learning opportunities.

Join our dynamic team at Artech Information Systems LLC as a Deskside Support Technician in Chicago! We are looking for a highly motivated individual to provide exceptional technical support to our users. This role involves troubleshooting hardware and software issues, assisting with installations, and ensuring a seamless technology experience for all staff.