Digital Experience Lead

As the Digital Experience Lead at ServiceNow, you will spearhead our efforts in transforming the digital landscape of our services. You will collaborate with cross-functional teams to enhance user engagement and streamline digital interactions. Your role will involve strategizing and implementing innovative solutions that elevate the overall customer experie…

Join our innovative team at Green Thumb Industries as a Product Manager for Digital Experience. In this pivotal role, you will be responsible for leading the development and optimization of our digital platforms, ensuring that we deliver exceptional user experiences. You will collaborate with cross-functional teams to define product vision, roadmap, and growth opportunities. Your insights will drive our digital strategy while enhancing user engagement and satisfaction.

Join ServiceNow as a Senior Manager of Digital Experience Strategy, where you will lead the charge in crafting and optimizing digital experiences that elevate our customer engagement and satisfaction. You will collaborate with cross-functional teams to develop innovative strategies that enhance our digital footprint and drive business growth.

Company SummaryZoro Tools, Inc. is a premier eCommerce platform that provides an extensive selection of nearly 12 million tools, parts, and supplies tailored for our business clientele. Since our inception in 2011, we have revolutionized the B2B landscape by delivering a consumer-like shopping experience and continue to spearhead digital innovation at the nexus of technology and distribution. Our remarkable growth has propelled us to exceed $1 billion in annual revenue, and we’re just getting started!About the RoleAt Zoro, we leverage our competitive edge by facilitating not only the discovery of essential products for our customers but also introducing them to items they did not realize they required.In the role of Storefront and Experience Strategy Lead, you will be instrumental in defining and enhancing how Zoro showcases its product assortment through critical entry points such as the homepage, landing pages, and promotional storefronts. You will be responsible for strategizing the customer journey through curated experiences that harmonize relevance, seasonality, and business objectives.This position operates at the convergence of Merchandising, Marketing, and Product, ensuring that the storefront experience is not only engaging but also scalable, further enhancing product discovery and conversion rates.What You’ll DoDevelop the overarching strategy for Zoro’s storefront experiences, encompassing homepage, landing pages, cross-category, and campaign-driven experiences.Create frameworks for product and category visibility based on customer context (e.g., seasonality, industry, and behavior).Implement scalable storefront merchandising approaches, including content prioritization, placement logic, and personalization strategies.Collaborate closely with Marketing teams to translate campaigns and promotions into impactful onsite experiences that foster engagement and conversion.Work in tandem with Product partners to enhance storefront functionalities (e.g., CMS, personalization tools, testing frameworks) and improve execution flexibility and speed.Establish best practices for connecting storefront experiences to search, navigation, and category journeys to support comprehensive discovery.Identify avenues for improving storefront performance through refined curation, relevance, and customer guidance.Set standards to maintain consistency and quality across storefront experiences while allowing for targeted differentiation when necessary.Define success metrics to evaluate performance and effectiveness.

At IMC Trading, we create cutting-edge trading tools that form the foundation of our traders' and researchers' daily operations. As a Lead User Experience Designer, you will play a crucial role in shaping how users interpret market data, analyze information, and make swift decisions in real-time. This position merges comprehensive workflow design with a commitment to delivering exceptional user experience. IMC is embarking on a pivotal reinvestment in its trading platform, reimagining essential tools, workflows, and interaction patterns from the ground up. You will be at the forefront of this transformative initiative, wielding significant influence over the platform's evolution and the integration of stellar UX across the organization. In this role, you will collaborate closely with traders, quantitative researchers, and engineers to craft interfaces that are not only fast and intuitive but also meticulously designed. The aim is to develop tools that feel instinctive under pressure, facilitate intricate decision-making, and provide an enjoyable user experience day in and day out.

Zoro Tools, Inc. seeks a Digital Analytics Lead Analyst to join the team in Chicago, Illinois. This role centers on managing digital analytics projects and turning complex data into clear insights that inform business strategy across digital channels. Key Responsibilities Analyze digital data to identify trends and potential opportunities Convert analytical findings into recommendations for cross-functional teams Contribute to strategic decisions that shape Zoro’s online presence Use data-driven analysis to help enhance the customer experience Location This position is based in Chicago, Illinois, United States.

Join Northwestern Medicine as a Product Lead for Digital Solutions. In this pivotal role, you will drive the development and execution of innovative digital solutions that enhance patient care and improve operational efficiency. Your expertise in product management will guide cross-functional teams in delivering high-quality digital products that meet user needs and align with organizational goals.

Join our team at Sonsoft Inc. as a Sitecore Architect, where you will play a pivotal role in designing and implementing innovative digital solutions. You will leverage your expertise in Sitecore to enhance user experiences and drive business growth. Collaborating with cross-functional teams, you will ensure that our digital platforms are robust, scalable, and aligned with industry best practices.

Sonsoft Inc. is seeking a talented Web Experience Manager specializing in Sitecore to enhance our digital presence. In this role, you will lead the strategy, design, and implementation of engaging web experiences that drive customer interaction and satisfaction. You will collaborate with cross-functional teams to optimize content and functionality using Sitecore's powerful tools.Your expertise will help shape the future of our online platforms, ensuring they meet both user needs and business objectives. If you are passionate about digital experiences and possess a strong background in web management, we want to hear from you!

Part-Time | Employee or Contractor Role Overview The Community Engagement Lead at JETSET Pilates helps create a welcoming and lively studio environment in Lakeview, Chicago. This position centers on client experience, service consistency, and team leadership. Reporting to the General Manager, the role combines team management, front desk operations, and local outreach. The Community Engagement Lead manages Studio Leads, supports daily operations, and plays a key part in client retention and onboarding. The job also involves hands-on marketing efforts to strengthen JETSET Pilates' presence in the neighborhood. What You Will Do Train, mentor, and support Studio Leads, including onboarding new hires and leading training sessions with the General Manager. Handle studio lead tasks: manage Mindbody and AXLE systems, answer phones and emails, process sales, open and close the studio, and address client questions or concerns. Guide new clients through onboarding, working with Studio Leads to ensure a smooth and friendly introduction to the studio community. Work with the General Manager to plan and carry out strategies for increasing brand visibility. Help develop and support local marketing campaigns, and represent JETSET Pilates at 3-4 community events or tabling opportunities each month. Monitor Net Promoter Scores and respond to client feedback, especially from those who are less satisfied. Take on additional duties as assigned. Expect to work a mix of morning, evening, and weekend shifts. Key Skills Leadership and team development Client service and communication Sales and onboarding Local marketing and networking Comfort with front desk systems (Mindbody, AXLE)

Shape the future of search.About BrightEdgeBrightEdge is an innovative enterprise SEO and content performance platform, empowering organizations to gain deep insights into how their digital content drives substantial business outcomes. Established in 2007, we proudly serve thousands of clients across over 80 countries, including industry leaders like Microsoft and Visa. Our cutting-edge platform combines robust data analytics and AI-driven insights, enabling clients to effectively plan, optimize, and assess their campaigns based on real-time content performance.What differentiates BrightEdge is our people. With a diverse team of 400+ professionals across 7 global offices, we cultivate a collaborative, inquisitive, and supportive culture where innovative ideas are welcomed and tangible impact can be seen. If you are passionate about solving significant challenges, eager to learn, and excited to work with talented colleagues to shape the future of digital marketing, BrightEdge offers an exceptional environment to advance your career.About the RoleAs the Team Lead for BrightEdge’s Digital Account Management team, you will guide a small group within our larger Account Management division, concentrating on renewing contracts within our Digital portfolio, while also managing your own set of accounts as a Player-Coach. We are looking for a candidate with a strong history of leading teams and navigating renewal and expansion processes. Your expertise in hiring, onboarding new team members, and providing ongoing coaching will be crucial. Initially, the team lead will train as a Strategic Account Manager to gain comprehensive knowledge before stepping into the leadership role.

About Flywheel Digital Flywheel Digital partners with leading global brands, offering digital commerce solutions that help accelerate growth on major online marketplaces. Clients gain access to real-time performance data, which supports increased sales, stronger market share, and improved profitability. With teams across the Americas, Europe, and APAC, Flywheel Digital offers career paths with real impact and opportunities for advancement, backed by a supportive environment. Role Overview The Director of Digital Commerce will join the Directors team in Chicago, focusing on team leadership, client retention and growth, and strengthening Flywheel’s reputation as a top digital commerce solution provider. This position calls for deep experience in commerce, particularly in media and retail, along with strong leadership and a talent for building executive-level client relationships. The role spans business development through ongoing client growth initiatives. Working closely with the Commerce Leadership team across media and retail, the Director will be expected to operate independently, deliver results, and meet executive management’s expectations. The primary goals are to drive client business growth across all media channels, maintain strong client partnerships, and support internal team development. What You Will Do Lead and mentor teams to achieve strategic goals. Build and maintain client relationships to support satisfaction and retention. Work with cross-functional teams to drive business growth. Review market trends to spot new opportunities for expansion. Location Chicago, Illinois, United States

Join our dynamic team at System Canada Technologies as a Java Tech Lead specializing in OTC derivatives. In this role, you will leverage your expertise in Java development and financial instruments to lead innovative projects. Collaborate with a talented group of professionals to drive solutions that enhance our services and meet our clients' needs.

About Gusto Gusto helps small businesses handle payroll, health insurance, 401(k)s, and HR, so owners can focus on what matters most to them. With teams in Denver, San Francisco, and New York, Gusto supports over 400,000 small businesses nationwide. The company values a workplace that reflects the diversity of the communities it serves. Full-time employees receive a competitive base salary, a full suite of benefits, and equity (RSUs). Compensation varies by role, level, and location. More details are available in Gusto’s Total Rewards philosophy. Artificial Intelligence plays a key role at Gusto. All team members are encouraged to use AI tools and grow their skills as technology changes. AI experience will be discussed during interviews. Role Overview: Senior Paid Social Marketing Lead The Senior Paid Social Marketing Lead manages Gusto’s paid social campaigns, guiding efforts from brand awareness through to conversion. Platforms include Meta, LinkedIn, Reddit, and TikTok. This role combines performance marketing, creative direction, and AI-driven workflow design. Strategic and creative ownership of a core acquisition channel offers a direct influence on pipeline and revenue. Candidates who balance creative ideas with data-driven thinking and use AI daily will thrive here. The Team This role sits within Gusto’s Demand Generation team, a group of performance marketers committed to the craft and purpose of marketing. Collaboration happens closely with the Paid Acquisition team, which focuses on building awareness and generating leads through paid media. The team values autonomy, experimentation, and a collaborative spirit. High standards, quick action, and an AI-native mindset are central to how the group operates. What You Will Do Own the paid social strategy and hands-on execution across Meta, LinkedIn, Reddit, Quora, and TikTok, running campaigns that span the full funnel from awareness to conversion.

Join System Canada Technologies as a Senior QA Analyst / Lead, where you will leverage your expertise in FIX Protocol to enhance our quality assurance processes. You will be at the forefront of ensuring the highest quality standards in our projects, collaborating with cross-functional teams to deliver exceptional results.

About Flywheel Digital Flywheel Digital delivers digital commerce solutions that help major brands grow across leading online marketplaces. Clients benefit from near real-time analytics to boost sales, market share, and profitability. With teams in the Americas, Europe, and APAC, Flywheel offers career paths with meaningful impact and strong support for professional growth. Role Overview The Digital Media Manager joins the Client Services team in Chicago as a key contact for some of Flywheel’s largest clients. This role centers on managing client relationships and guiding them through complex challenges, especially on Amazon. The position involves hands-on campaign management and strategic advising to help clients succeed in digital commerce. What You Will Do Create, monitor, and analyze online marketing campaigns on Amazon and other emerging platforms Oversee Search and Display campaigns across Flywheel’s network Independently manage large, complex client accounts Drive daily engagement with clients through e-commerce media performance and planning Advise clients on investment levels, product assortment, and media support Identify onsite opportunities and address potential challenges Deliver high-quality service that supports client business growth and reflects Flywheel’s values Mentor Media Specialists and support their development within the team Location Chicago, Illinois, United States

Join Adyen as our Engineering Director for Developer Experience! At Adyen, we revolutionize payments, data, and financial products for leading brands like Meta, Uber, H&M, and Microsoft, establishing ourselves as the premier financial technology platform. Our mission is driven by an environment where ambitious individuals can thrive, supported by a culture that encourages ownership of their career paths. We are a dynamic team dedicated to solving unique technical challenges collaboratively, delivering innovative and ethical solutions that empower businesses to achieve their goals faster. Your Role: We are on the lookout for a visionary and highly skilled Director of Developer Experience (DevX) to spearhead our global customer experience initiatives. In this pivotal leadership position, you will advocate for our merchants and partners, ensuring they benefit from a world-class platform integration. Your influence will shape the developer journey, making integrating with Adyen not just seamless, but an exceptional experience. You will immerse yourself in our public APIs, SDKs, and documentation, identifying friction points for developers and creating tools and content to remove them. This role is ideal for a builder and communicator eager to make a significant impact and redefine integration standards for thousands of developers worldwide. We firmly believe that our customers' success translates to our success, beginning with a hassle-free integration experience for our clients and partners. We operate swiftly, take full ownership of our work, and are dedicated to making our technology intuitive and powerful for developers.

At MERGE, we are Built Different. We are a marketing and technology agency uniquely designed at the intersection of health and wellness, where human impact is paramount. By integrating storytelling with technology, we transcend traditional engagement models to deliver Whole Human Marketing. This innovative approach acknowledges the multidimensionality of humans and leverages AI to ensure that every brand interaction is natural, contextual, and relevant.This dedication to human-centered innovation is what unites us and drives us forward. Our collective mission is clear: to connect people and brands to foster healthier and happier lives.Elevate Your Career with UsAt MERGE, we are committed to cultivating an exceptional work environment where talented and driven individuals thrive. We promote a culture that encourages innovative thinking and emotional engagement, enabling our team to produce their finest work.Your Role as VP, Client Experience OperationsAs the VP of Client Experience Operations, you will spearhead the strategy for MERGE’s Client Experience infrastructure while ensuring successful execution. You will define the long-term vision, design, and operational performance of the systems that empower MERGE to scale effectively without compromising client impact or operational integrity, ensuring these systems are constructed, adopted, and continuously refined.Reporting directly to the Chief Client Experience Officer, you will wield significant cross-functional influence, aligning teams and workflows around a cohesive, high-performing client lifecycle and translating strategic objectives into tangible operational practices.Your Key ResponsibilitiesEnterprise Client Experience Strategy & GovernanceOutcome-Driven Systems: Lead the comprehensive evolution of the MERGE Client Experience Operating System, maintaining it as a competitive advantage that boosts client retention and enterprise value.Lifecycle Architecture: Implement global standards for the client lifecycle, ensuring uniformity across all business units while creating a framework that accommodates agility based on client tier and service intensity.Operational Excellence: Facilitate organizational change by promoting enterprise-wide adoption of essential Client Experience practices, governance standards, and operational rhythms.Strategic Health & Predictive AnalyticsPortfolio Health Ownership: Oversee governance of the MERGE Client Experience portfolio to enhance overall health and performance.

Join IMC Trading during an exciting phase of global expansion. As we enhance our trading, technology, and research capabilities, building strong leadership and technical skills at scale has never been more essential.We are seeking a seasoned Learning Experience Designer to become a vital member of our global Learning & Development team. In this role, you will spearhead the creation and development of groundbreaking learning solutions that enhance performance, elevate leadership capabilities, and support IMC’s expanding global workforce. This is not your typical content production position; you will oversee comprehensive learning design projects, collaborate with business leaders, and partner with subject matter experts to assess needs, craft evidence-based solutions, and deliver engaging learning experiences across various regions.

The Brodie Recreation League is looking for an Athlete Experience Specialist based in Chicago. This position centers on supporting athletes throughout their time in the league, working to create a positive and engaging environment for participants at every skill level. Role overview This role focuses on developing and carrying out programs aimed at increasing athlete engagement and satisfaction. The Athlete Experience Specialist plays a key part in shaping the overall experience for community members, ensuring that everyone feels included and supported. What you will do Design and implement initiatives that encourage participation and enjoyment among athletes Work closely with league members to understand their needs and improve their overall experience Promote a welcoming environment for athletes of all backgrounds and abilities Location This position is based in Chicago.