Member Experience Manager - Chicago

About Us:At Industrious, we redefine workspaces as the largest premium workplace-as-a-service provider, boasting the highest-rated workplaces in our industry. Our mission revolves around fostering exceptional days for teams, regardless of their size or stage. We believe that the essence of a great workday lies in the people you collaborate with and the chall…

Become a Pioneer in Financial Innovation.At Robinhood, we aim to make finance accessible for everyone. Over the next two decades, an incredible $124 trillion in assets will be passed down to younger generations, marking the largest wealth transfer in history. If you're eager to play a pivotal role in this transformative financial evolution, we invite you to explore this opportunity.About Our Team and Your RoleThe Customer Experience team at Robinhood is dedicated to delivering exceptional service. As an Advanced Services Representative, you will assist customers with their most intricate challenges, primarily focusing on options trading and margin issues faced by our rapidly expanding user base. Your role will not only involve resolving customer queries but also empowering them to enhance their trading skills. Additionally, you will provide invaluable feedback to our business partners to further refine our product offerings and elevate the overall customer experience.In this position, you will embody the voice of Robinhood, utilizing your empathy and product knowledge to ensure customers feel acknowledged and valued. Your primary objective will be to address customer concerns with efficiency and effectiveness. Self-motivated individuals who identify and tackle challenges thrive in our environment, making you a vital advocate for our users.Shifts We Are Actively Recruiting For:Remote Overnight ShiftsIn-office Day ShiftsRemote Mid ShiftsThis role is based in our offices located in Chicago, IL, Denver, CO, and Westlake, TX, with in-person attendance required five days a week during the initial nine-week onboarding period. Following onboarding, in-person attendance will be necessary three days every other week, with no in-office requirements during alternating weeks.At Robinhood, we believe that in-person collaboration fuels progress, drives innovation, and fosters community. Our office environment is designed to be engaging, supportive, and conducive to high performance.Applications for this position will be accepted on an ongoing basis. Please reach out to your recruiter for details regarding the application timeline.

Role overview The Lead Associate Account Director at The Trade Desk in Chicago guides a team dedicated to client success in digital advertising. The position focuses on helping clients achieve their marketing goals through strategic planning and attentive service. What you will do Lead and mentor a team managing client accounts Share strategic insights that support client advertising objectives Assist clients in using data and technology to enhance campaign results Uphold high service standards throughout each client partnership What makes this role unique Strong digital advertising experience is required. This role blends leadership, client strategy, and direct support to help clients benefit fully from The Trade Desk’s platform and offerings.

Strata Careers seeks a User Experience Researcher in Chicago, IL. This position supports the user experience team in guiding hospitals, universities, and financial institutions as they make decisions using financial, operational, and strategic data. The work has a direct impact on organizations that serve communities nationwide. What you will do Work with the user experience team to understand and address client needs Help organizations use data to inform key decisions Support clients in healthcare, education, and finance sectors Collaboration and growth Teamwork is a core value at Strata. The User Experience Researcher collaborates with colleagues to tackle challenges, share insights, and contribute to each other's professional development. The company encourages ongoing learning and career advancement.

Who We Are:Galaxy Digital Holdings Ltd. is at the forefront of the digital assets and data center infrastructure landscape, offering innovative solutions that drive advancements in finance and artificial intelligence. We are dedicated to revolutionizing the way value is exchanged globally through blockchain and digital asset innovation, crafting products and services that will define the future. Our comprehensive institutional digital assets platform includes trading, investment banking, asset management, staking, self-custody, and tokenization technology. Additionally, we invest in and manage state-of-the-art data center infrastructure that supports AI and high-performance computing, responding to the rising demand for scalable energy and computing solutions across the U.S. Operating at the intersection of finance and technology, we empower institutions, startups, and developers to thrive in a digitally native economy. Under the leadership of CEO and Founder Michael Novogratz, our team combines extensive cryptocurrency expertise with institutional experience, united in our mission to shape the future of Web3 and AI. Galaxy is headquartered in New York City, with a global presence across North America, Europe, the Middle East, and Asia. To discover more about our businesses and offerings, please visit www.galaxy.com.What We Value:We are a diverse collective of forward-thinking individuals who are passionate about energizing the global economy for investors and creators. We seek team members who excel in a culture of innovation and achievement, embracing high performance, constructive feedback, and a mission-driven mindset. Our culture defines our work ethic and propels us toward our goals.Strive for Excellence.Be Selective for Effectiveness.Align Closely, Operate Independently.Engage in Transparent Disagreement.Empower Independent Decision-Making.Form Exceptional Teams.Who You Are:You may not see a position that aligns perfectly with your skill set, but you are enthusiastic about joining the Galaxy team. You are a believer in the transformative power of blockchain technology and are eager to contribute to the creation of a new economic landscape.What We’re Looking For:A genuine passion for Fintech, Cryptocurrency, blockchain technology, and digital communities.A good sense of humor.A collaborative and adaptable working approach.Proactive and entrepreneurial mindset.

Welcome to Adyen Adyen is a leading financial technology platform, providing an all-in-one solution for payments, data, and financial products. We proudly serve renowned clients such as Meta, Uber, H&M, and Microsoft, embodying our commitment to ambitious engineering. At Adyen, we foster a supportive environment that empowers our team members to thrive in their careers. Our motivated individuals tackle complex technical challenges collaboratively, delivering innovative and ethical solutions that accelerate business growth. Onboarding Experience The onboarding process is essential for enabling entities to utilize Adyen's comprehensive services, which include payments, bank accounts, issuing, and capital. Compliance with various regulatory requirements is crucial for operating our financial licenses, and our goal is to streamline this complex process into a simple, intuitive experience. We are seeking an Engineering Manager to lead a cross-functional team within our Chicago Tech Hub, addressing unique technical challenges and transforming global financial operations.

Be Part of the Financial Revolution.At Robinhood, our mission is to make financial services accessible to everyone. With a projected $124 trillion of wealth expected to be transferred in the next 20 years, you have the chance to be at the forefront of this monumental shift. Ready to make a difference? Read on.About the Role and TeamJoin our elite team committed to leveraging cutting-edge technology to tackle the world's most pressing financial challenges. We are seeking innovative thinkers, adept problem-solvers, and passionate builders who are driven to create impact. Robinhood is a place where ambition thrives, and we expect our team members to push boundaries while adhering to our ethical standards. High expectations come with high rewards.We are currently looking for skilled Customer Experience (CX) professionals who have a deep interest in derivative products, including futures and options. As part of the Advanced Services team, you will assist customers—including high-value clients—navigate complex topics such as margin, options, and futures. Robinhood Derivatives, LLC aims to deliver an unparalleled futures product, with plans to expand into options on futures and forex across various account types.In this role, you will help define the brand identity of this dynamic product suite while supporting customers in executing sophisticated investment strategies aligned with their financial goals.Application Timeline: Applications for this position are accepted ongoing. Please coordinate with your recruiter for details regarding the application timeline.Work Arrangement: This role is based in our offices located in Chicago, IL; Denver, CO; and Westlake, TX. Expect in-person attendance five days a week during the nine-week onboarding period, transitioning to three days every other week thereafter.At Robinhood, we embrace the importance of in-person collaboration to accelerate progress, inspire innovation, and foster community. Our office environment is deliberately designed to energize and support high-performing teams.

Join Luxemedia LLC as a Digital Advertising Intern/Volunteer and immerse yourself in the dynamic world of digital marketing. This role offers a unique opportunity to gain hands-on experience in digital advertising strategies, social media management, and campaign analysis. You will work closely with our seasoned marketing team to create impactful advertising content that drives engagement and conversions.As an intern/volunteer, you will develop your skills in various digital platforms, learn about audience targeting and analytics, and contribute to real-world projects that enhance your professional portfolio.

Join us in our pursuit to become the premier retail trading platform globally!Welcome to NinjaTrader, a leading innovator in the trading industry! We empower traders to seize control of their financial futures by offering state-of-the-art products and services that enhance the trading experience. Whether you're an experienced trader or just beginning, NinjaTrader provides award-winning software and brokerage services to help you navigate the world's financial markets with confidence.Our growth journey has been remarkable. Since our inception in 2003, we have focused on understanding and supporting traders on their paths to success. Today, our community boasts over 2 million users, and we proudly hold the title of the highest-rated futures brokerage worldwide.But we’re not resting on our laurels. We are committed to continual evolution, pushing the boundaries of the futures industry. Our dedication to innovation ensures that our users have access to dynamic tools, real-time support, and a vibrant community of fellow traders.

Are you ready to drive transformative change? West Monroe is a premier digital services firm dedicated to providing cutting-edge solutions that revolutionize businesses. By merging extensive industry knowledge with state-of-the-art technology, we empower organizations to navigate the intricacies of digital transformation and achieve quantifiable success.Role OverviewAs a Senior Pursuit Lead, you will play a pivotal role in enhancing West Monroe’s AI Go-to-Market (GTM) strategy. You will identify, shape, and spearhead impactful AI-driven initiatives, collaborating with cross-functional teams to deliver innovative solutions and secure complex deals.In your capacity as the commercial lead, you will craft compelling value propositions, cultivate trusted client relationships, and assist organizations in leveraging AI to achieve significant business outcomes.Key ResponsibilitiesOpportunity Development

Join our team as a Patient Experience Coordinator in River North, Chicago! In this dynamic role, you will be a vital part of our Clinical Operations department, dedicated to enhancing the patient journey and ensuring a seamless experience. Your responsibilities will include coordinating patient interactions, addressing inquiries, and implementing strategies to improve satisfaction. We are looking for an individual who is passionate about patient care and thrives in a collaborative environment.

Be a Part of the Financial Revolution.At Robinhood, our mission is to democratize finance for everyone. With an estimated $124 trillion set to transfer to younger generations over the next two decades, we are at the forefront of a monumental shift in wealth and opportunity. If you’re eager to contribute to this transformative journey, we invite you to read on.About Our Team and RoleWe are assembling a top-tier team that leverages cutting-edge technologies to tackle some of the most pressing challenges in finance. We seek innovative thinkers, adept problem-solvers, and proactive builders who are driven to make a significant impact. At Robinhood, complacency is not an option; it's a place where ambitious individuals can achieve the pinnacle of their careers. Our team is dynamic, high-performing, and guided by strong ethical principles. We set high expectations and offer equally substantial rewards.As a key member of our Customer Experience team, you will be the voice of our company. Your exceptional empathy and product knowledge will ensure our users feel acknowledged and valued.Your role will require you to assist customers with a variety of inquiries ranging from simple to complex, via phone, email, and chat. You'll address topics such as equities trading, margin, and options trading-related issues. Your efforts won't just help our customers; they'll help us learn and enhance their overall experience with our products. We provide flexible schedules tailored to meet the needs of both our customers and employees.Available ShiftsMonday - Friday 8:00am-5:00pm ETMonday, Tuesday, Thursday, Friday 9:00am-8:00pm ETSunday - Thursday 7:00am-4:00pm ETSunday - Thursday 3:00pm-12:00am ETSunday - Thursday 11:00pm-8:00am ETTuesday - Saturday 7:00am-4:00pm ETTuesday - Saturday 3:00pm-12:00am ETTuesday - Saturday 11:00pm-8:00am ETThis role is located in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance required 5 days a week during the 10-week onboarding period. Following onboarding, in-person attendance will be expected 3 days every other week, with no mandatory in-office days during the alternating weeks.At Robinhood, we value the benefits of in-person collaboration, which fosters progress, innovation, and community. Our office environment is carefully crafted to be energizing and supportive of high-performing teams.

Join our dynamic team at Barnes & Noble as a Digital Marketing Coordinator. In this role, you will play a pivotal part in shaping our online presence and engaging with our customers through innovative digital marketing strategies. You will work closely with various departments to execute marketing campaigns that drive traffic and enhance brand loyalty.

Are you ready to drive significant change in the High Tech and Software Industry?West Monroe Partners is an esteemed digital services firm dedicated to providing groundbreaking solutions that revolutionize business processes. By integrating profound industry knowledge with cutting-edge technological capabilities, we empower organizations to navigate the challenges of digital transformation and achieve tangible results.Role OverviewAs the Senior Pursuit Lead, you will be pivotal in propelling West Monroe’s AI Go-to-Market (GTM) strategy. Your role will involve identifying, shaping, and spearheading high-impact AI-driven initiatives while collaborating with cross-functional teams to deliver innovative solutions and secure complex contracts.In this position, you will craft compelling value propositions, cultivate trusted relationships with clients, and assist organizations in leveraging AI to achieve meaningful business outcomes.Key ResponsibilitiesOpportunity DevelopmentIdentify, qualify, and shape AI/ML opportunities across targeted industries.Develop strategic partnerships and alliances to enhance business growth.

Are you ready to make a lasting impact in the world of AI?West Monroe stands as a premier digital services firm dedicated to delivering groundbreaking solutions that revolutionize businesses. By merging profound industry knowledge with cutting-edge technology, we empower organizations to navigate the intricate landscape of digital transformation and achieve significant, measurable outcomes.Role OverviewAs a Senior Pursuit Lead, you will be pivotal in driving West Monroe’s AI Go-to-Market (GTM) strategy. Your role will involve identifying, shaping, and leading high-impact AI-driven opportunities. Collaborating with cross-functional teams, you will deliver innovative solutions and close complex deals.In your capacity as the commercial lead, you will craft compelling value propositions, establish trusted relationships with clients, and assist organizations in leveraging AI to achieve meaningful business outcomes.Key ResponsibilitiesOpportunity DevelopmentIdentify, qualify, and shape AI/ML opportunities across targeted industriesCollaborate with industry leaders, solution architects, and technical teams to design customized AI solutions tailored to client needsTranslate business challenges into actionable strategies

Join Stripe as a Technical Program Manager specializing in Payment Experiences. In this pivotal role, you will lead cross-functional teams to drive the development and enhancement of payment solutions that empower businesses around the globe. You will collaborate closely with engineering, product, and design teams to ensure that our payment infrastructure is robust, scalable, and user-friendly.Your responsibilities will include defining project scopes, managing timelines, and navigating complex technical challenges. You will be instrumental in ensuring that our payment systems meet the highest standards of performance and reliability.

About Flywheel Digital Flywheel Digital delivers digital commerce solutions to many of the world’s top brands, helping them grow across major online marketplaces. The company provides near real-time insights to improve sales, market share, and profitability. With teams across the Americas, Europe, and APAC, Flywheel Digital offers opportunities for meaningful impact and professional growth, along with strong support for employees. Role Overview: Ecommerce Manager Based in Chicago, the Ecommerce Manager joins the Client Services team as a key contact for clients. This role leads ecommerce strategy and execution across multiple retailers and intermediaries. The manager oversees daily client interactions, guides account teams, and ensures high-quality service that drives business growth. Success in this position requires commercial acumen, digital commerce expertise, and strong collaboration with both clients and internal teams. Main Responsibilities Lead strategic ecommerce initiatives and manage client relationships Drive execution across different sales channels Analyze performance data and refine strategies to support growth Promote collaboration among internal teams to meet client goals Location Chicago, Illinois, United States

Join Dulcedo as a Digital Talent Agent!Dulcedo is a premier full-service talent management agency, distinguished by our commitment to fostering sustainable growth and collaborative success. We focus on building enduring brands around our talented creators, ensuring that every partnership we facilitate is meaningful and impactful. Our approach emphasizes process and structure, enabling us to provide exceptional service to both the talents we represent and the brands eager to collaborate with them.As the largest multidisciplinary talent management group in Canada, Dulcedo is a formidable presence in North America, managing the international careers of over 500 models, numerous Olympic and professional athletes, and top digital influencers. With offices in Montreal and Toronto, our expansive network allows us to thrive across all entertainment sectors.At Dulcedo, we believe in the value of Diversity, Equity, and Inclusion. Our diverse workforce reflects a wide array of ethnic backgrounds, gender identities, and life experiences. We strive to cultivate an environment that not only supports but also champions equal opportunities for all applicants.Our team embodies a culture of camaraderie and fun, working hard while also enjoying the process. Recognized for two consecutive years as a Great Place to Work, we are committed to empowering our employees, ensuring that their work is not only productive but also enjoyable and fulfilling.Your Role as a Digital Talent AgentIn this dynamic position, you will be at the forefront of your creators' careers. Your primary goal will be to curate your own roster of talents, guiding their online presence, and connecting them with brands that align with their aspirations. You will play a crucial role in their growth by constantly exploring innovative ways to enhance their success. This role is a perfect blend of talent management, negotiation, personal branding, and strategic foresight, all aimed at building impactful careers.

Job OverviewThe Digital Marketing Specialist will play a pivotal role in driving our online presence through strategic data management and marketing initiatives. This position is crucial for maintaining data accuracy, supporting operational efficiency, and facilitating data-driven decision-making.We are looking for a detail-oriented, organized individual who thrives in a remote work environment and can work independently while adhering to deadlines.Key ResponsibilitiesData ManagementAccurately input, update, and verify data within our internal databases and systems.Maintain meticulous records to ensure data consistency across all platforms.Review data for errors and rectify discrepancies promptly.Quality AssuranceConduct regular audits of data to guarantee its accuracy and completeness.Identify and report any inconsistencies or issues found in datasets.Adhere to established procedures and standards for data management.Administrative AssistanceAssist in document processing, file management, and overall data organization.Provide support to other teams by delivering accurate and timely data.Handle sensitive information with the utmost confidentiality and professionalism.Team CollaborationEngage with internal teams to clarify data needs and requirements.Contribute to process enhancements aimed at improving data accuracy and operational efficiency.

At Kelly Scott Madison (KSM), we are an innovative, independent media and advertising agency dedicated to driving business growth and ensuring that brands thrive in a rapidly evolving marketplace. Our diverse team of strategists, technologists, and data analysts collaborate closely with exceptional brand partners to foster genuine connections with customers today while preparing them for the future. Join us during this exciting and transformative phase at our expanding agency.We believe in more than just a passion for the industry; we value the profound impact we have on the lives and livelihoods of those around us. As a mid-sized, independent agency, we offer an environment that is both empowering and challenging, where you will be recognized for your contributions. We are eager to welcome new Bold Builders and unique perspectives into our community. Now, let's delve into the opportunity...We are looking for a Planner/Specialist who will contribute to the cross-channel media planning and investment on key account(s). You will facilitate ongoing communication and collaboration between team members and clients for a cohesive strategy and seamless execution.