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Experience
About the job
Zscaler is seeking a Quote Support Manager based in Escazu, Costa Rica. This role centers on supporting clients by managing the quote process and maintaining high service standards throughout each stage.
Role overview
The Quote Support Manager oversees the creation and management of client quotes. Accuracy and compliance with company policies are central to this position. Regular collaboration with sales teams is expected to ensure proposals meet both client needs and internal requirements.
Key responsibilities
Manage and process quotes for clients, ensuring all details are correct
Work closely with sales teams to align on proposal requirements
Verify that all proposals comply with company standards and guidelines
Support the delivery of prompt and thorough client service
Requirements
Experience managing quotes or proposals in a client-facing environment
Strong attention to detail and commitment to accuracy
Ability to collaborate effectively with sales or cross-functional teams
Familiarity with compliance processes and company standards
Zscaler is seeking a Quote Support Manager based in Escazu, Costa Rica. This role centers on supporting clients by managing the quote process and maintaining high service standards throughout each stage. Role overview The Quote Support Manager oversees the creation and management of client quotes. Accuracy and compliance with company policies are central to …
For more than two decades, Smartsheet has empowered individuals and teams to achieve remarkable outcomes. From streamlined work management to intelligent, scalable solutions, we have always embraced the flow of work. Our mission is to develop tools that enable teams to automate repetitive tasks, uncover valuable insights, and scale intelligently. More importantly, we cultivate an environment that encourages bold thinking, decisive action, and the pursuit of meaningful work. When challenges align with purpose, and passion transforms into progress, that’s where the magic happens—and it’s what drives us each day.We are on the lookout for a seasoned Senior Technical Writer to design, create, and manage customer-oriented documentation for the Smartsheet Help Center, as well as internal product documentation. In this role, you will collaborate with cross-functional teams to gain insights into new product features and translate that knowledge into clear, concise, and engaging technical content that meets established style guidelines and deadlines. You will work closely with the product team to produce and update documentation that supports the creation of other content across the company. Given our rapid development cycle, your ability to deliver timely content is essential. Your responsibilities will also encompass site improvement projects, reporting, internal process enhancements, and Drupal integration.You will report directly to the Manager of Customer Experience Enablement and Knowledge Experiences based in the United States. This position is eligible for remote work within Costa Rica, and you must be a resident of Costa Rica.Your Responsibilities:Deeply engage with Smartsheet's product suite to understand the technologies and features necessary for precise documentation.Synthesize specification documents and internal technical specifications to create targeted, high-quality, customer-facing content, including but not limited to:Technical articles for the Smartsheet Help website (how-to guides, reference materials, FAQs, troubleshooting) and/or API documentation on the developer website.Content for eLearning modules or instructional videos.Internal documentation.Visual aids for Help content (screenshots, gifs, etc.).Collaborate with Subject Matter Experts (SMEs) to ensure technical accuracy in your writing.Review and mentor other writers to enhance their technical writing skills.Utilize AI tools to expedite content creation, enhance quality, and scale documentation output—while modeling best practices for AI-assisted writing workflows throughout the team.Monitor and report on your project assignments and timelines, maintaining adherence to strict deadlines.Define and develop templates and processes to standardize documentation practices across the team.
Zenoti delivers an innovative, all-in-one cloud-based software solution tailored for the beauty and wellness industry. Our platform empowers users to efficiently manage every aspect of their business through a comprehensive mobile application, featuring online appointment bookings, POS systems, CRM, employee management, inventory control, integrated marketing tools, and more. Zenoti enables clients to optimize their operations, reduce expenses, and enhance customer retention and spending. Our technology is designed for reliability and scalability, harnessing enterprise-level capabilities suitable for businesses of all sizes.With a reach extending to over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, Zenoti proudly partners with renowned global brands including European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI & GUY.Our recent milestones include achieving a unicorn valuation exceeding $1 billion, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also honored to have been named a Great Place to Work Certified™ for 2021-2022, underscoring our commitment to empowering individuals to feel good and realize their potential. To discover more about Zenoti, please visit: Zenoti.About the RoleWe are in search of a seasoned Product Specialist with a strong background in the SaaS sector to facilitate customer onboarding, promote product adoption, and deliver quantifiable value through our AI product suite. The ideal candidate will act as a trusted advisor to our clients, ensuring smooth interactions throughout the customer lifecycle while working alongside internal teams to align product functionalities with business goals.Key ResponsibilitiesCustomer Onboarding & EnablementLead customer onboarding processes, ensuring efficient setup, integration, and initial success with our AI offerings.Conduct customer-focused sessions, demonstrations, and provide best practice recommendations.Establish robust relationships with customer stakeholders across various teams, including technical, business, and executive levels.Collect customer feedback and convert insights into actionable recommendations for internal teams.Ensure high levels of customer satisfaction and contribute to renewal and expansion opportunities.
Our PurposeAt SentinelOne, we are motivated by a strong mission: empowering those who secure our future. As AI revolutionizes the way organizations operate, the responsibility of safeguarding them is increasingly vital. By joining SentinelOne, your contributions help protect global enterprises, critical infrastructure, and the technologies that will shape the future. If you are driven by significant challenges and desire to make a tangible impact on a global scale, you will find your purpose with us.About UsSentinelOne stands at the forefront of AI and cybersecurity, introducing an innovative operating model for security. Our AI-native platform integrates protection across endpoints, cloud, identity, data, and AI systems to provide autonomous detection and response with clarity and speed. Through real-time analytics, intelligent automation, and a unified data foundation, we minimize distractions, simplify complexity, and enable security teams to concentrate on what truly matters.Our teams consist of builders, problem solvers, and innovators dedicated to shaping the future of security. If you are excited to tackle challenging problems alongside talented, mission-driven individuals, we welcome you to contribute to a safer future for humanity.What Are We Looking For?We seek individuals who are endlessly curious and dedicated to ongoing learning. As AI transforms every aspect of our business, we empower every team member, regardless of role or level, to develop fluency in AI tools and concepts. Those who thrive in our environment actively pursue new solutions, experiment thoughtfully, and apply their learning to deliver improved, faster, and smarter outcomes.As an IT Technical Support Engineer, you will provide support across various platforms including Windows, Mac, and Linux, and will need a proven track record in technical support and services.The position is hybrid, based in our office at the America Free Zone in Heredia.What Will You Do?Serve as the initial point of contact for end users via phone, email, or ticketing system.Provide technical support to internal users in remote locations by diagnosing and resolving issues related to software, hardware, networking, and daily tools while driving issues to resolution.Maintain consistent and timely communication with users regarding the status and resolution of their support tickets.
Join Storyblok, a leading headless CMS platform that empowers marketers and developers to thrive in the AI-driven content landscape. Our innovative solution allows for the creation and delivery of structured, consistent content across multiple platforms including websites, apps, and AI search.With an intuitive visual editor featuring reusable components, in-context previews, and efficient workflows, marketers can launch campaigns swiftly while maintaining brand consistency. Developers benefit from the freedom to utilize their preferred frameworks and seamlessly integrate with various applications through our API-first approach. Companies can leverage a single source of truth for content that is reliable, adaptable, and measurable.Notable brands such as Virgin Media O2, Oatly, and TomTom rely on Storyblok to make impactful and rapid strides in their markets. Experience the Joyful Headless™ approach that is transforming the content creation process.WHAT WE OFFER YOUAs part of our expanding team, you will have the opportunity to make significant contributions to our success. Enjoy the following benefits:Monthly remote work stipend for home internet, electricity, and an initial home office equipment package (laptop, keyboard, monitor, etc.)Home office upgrades or a membership to a local coworking space after onboardingSick leave, parental leave, and 25 annual leave days in addition to local national holidaysPersonal development fund for courses, books, conferences, and materialsParticipation in our Virtual Stock Option Plan (VSOP)Annual international team-building trips and regular online gatheringsFlexible schedules that promote work-life balance in a fully remote environmentJoin an international team that values having fun while working hard towards our shared objectives
For over two decades, Smartsheet has empowered individuals and teams to achieve remarkable outcomes. We specialize in seamless work management and innovative, scalable solutions that promote efficiency and creativity. Our goal is to provide tools that enable teams to automate tedious tasks, gain valuable insights, and operate at a higher level. More than just tools, we create an environment where big ideas flourish, actions are taken, and meaningful work is accomplished. When challenge meets passion, it sparks progress, and that’s the essence of what we strive for every day.We are on the lookout for a talented Senior Video Producer & Editor to join our dynamic Brand Studio. If you are passionate about storytelling, visual aesthetics, and the role of empathy in the creative process, we want to hear from you!You will report to the Video Production Lead based in Seattle and may need to travel internationally up to 10% of the time (an active passport and valid US Visa are required). This position is eligible for remote work within Costa Rica, and candidates must reside in the country.Your Responsibilities:Utilize motion graphics, animation, and live-action footage to vividly represent the Smartsheet brand.Oversee and coordinate projects that involve internal teams, clients, and agency partners, ensuring all milestones are met from concept to final delivery.Collaborate with stakeholders to create scripts and storyboards, effectively translating feedback for animators, editors, and vendors.Maintain high standards of quality and attention to detail, ensuring that all marketing materials (campaigns, social media, events, sales collateral) are aligned with brand messaging and push creative boundaries.Engage in planning and objective-setting to ensure video assets meet audience needs and adhere to brand guidelines.Seek clarification when needed and assist with additional tasks to support studio success.
Are you ready to make a meaningful impact in the world of technology?West Monroe is seeking a passionate and skilled Senior Salesforce Developer to become an integral part of our Technology & Experience practice. In this role, you will collaborate with clients and fellow team members on transformative projects that focus on enhancing Sales, Service, and Marketing solutions. Your expertise will be pivotal as you partner with a Technical Architect to gather technical requirements, design integration strategies, and configure/develop innovative solutions on the Salesforce platform.
This Senior Full Stack Developer role focuses on building and maintaining software using Ruby on Rails, React, and Python. Based in Costa Rica, this position follows a hybrid work model, combining in-office and remote collaboration. Role overview As part of an agile technology team, the Senior Full Stack Developer will help shape digital products that support business goals. The work involves close collaboration with colleagues from different disciplines, contributing technical expertise and informal leadership to drive projects forward. What you will do Design, develop, and maintain solutions with Ruby on Rails, focusing on quality, scalability, and sound architecture. Take part in technical decisions, suggest improvements, and uphold senior-level development standards. Work closely with team members across functions, offering clear communication and technical guidance. Improve application performance and stability by making effective use of databases, search engines, and asynchronous processing tools. Location and work mode Location: Costa Rica Work mode: Hybrid
About Your New Role:The Managed Services Engineer plays a vital role in delivering exceptional support to our ISP/MSP business clients. You will be instrumental in managing and troubleshooting SDWAN networks, particularly with Versa Networks, as well as business data circuits, VoIP services, VPNs, Managed Routers, Firewalls, and other custom-managed services.No travel to customer locations is required, allowing you to work from the comfort of your home.Key Responsibilities:Offer comprehensive support to customers, focusing on SDWAN (preferably Versa Networks), Internet, and related services.Troubleshoot and configure basic LAN setups, including Routers, Firewalls, and Microsoft operating systems.Assist in the provisioning and onboarding process for new customers utilizing managed services.Collaborate with vendors to resolve support issues and ensure seamless service delivery.Take ownership of support issues from initiation to resolution, ensuring customer satisfaction.
About UsAt Redis, we are the innovators behind the technology that powers the fast applications of today’s world. Whether you’ve checked the weather, made a purchase with your credit card, or tracked your flight status online, you’ve experienced our impact. Join us in creating a faster world with simpler, more efficient experiences.We are currently seeking exceptional Customer Success Engineers to join our dynamic CSE Team in Costa Rica. In this pivotal role, you will assist our clients in navigating challenges, provide essential support for product adoption, and foster strong relationships with our global customer base. As a customer advocate, you will be integral to our success.Our Customer Success Engineers also play a vital role in promoting business growth by identifying upselling and cross-selling opportunities among our existing clients. You will work closely with customers in the post-sales phase, ensuring comprehensive account management.In this position, you will act as the primary point of contact for top-tier clients, guiding them through their customer success journey, helping them achieve their goals, and facilitating their business growth using Redis’ cutting-edge technology. The ideal candidate will be a proactive multi-tasker with a positive attitude, a passion for challenges, and a commitment to delivering exceptional client service.Your main responsibilities will include managing customer retention efforts, mitigating churn risks, and ensuring long-term satisfaction with our services. Additionally, you will help clients maximize their use of Redis for business growth. If you thrive in a fast-paced, evolving environment and are eager to go above and beyond to support clients, this is the perfect opportunity for you.Responsibilities:Manage and oversee support tickets to ensure timely resolution.Prioritize tickets according to the customer issues presented.Adopt a forward-thinking approach to customer service by proactively reaching out to clients for specific activities, including End of Life support and Redis usage risk mitigation.
Join Veeam Software as a Machine Learning and AI Operations Engineer, where you will play a pivotal role in the deployment and management of advanced AI and ML solutions. You will collaborate with cross-functional teams to enhance our data-driven services and optimize operational efficiency. This role is perfect for innovative thinkers who are passionate about harnessing AI technologies to drive business success.
Join Atmosera, a leading Microsoft Partner, as we empower businesses to explore new horizons through innovative technology and expert guidance. Our vast expertise in Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform equips organizations to speed up innovation, bolster security, and enhance operational efficiency. With accolades such as seven Microsoft specializations, GitHub AI Partner of the Year, and recognition as a member of the Microsoft Intelligent Security Association (MISA), we deliver state-of-the-art, integrated solutions that drive tangible business success.In your role as a Senior Client Executive, based in Costa Rica, you will champion our premier Azure Operations Services, security applications, DevOps, and Data/AI offerings across the LATAM market. Your passion for cultivating opportunities will be instrumental in converting them into profitable partnerships, all while ensuring that long-lasting client value is achieved.The ideal candidate is an inquisitive storyteller who respects urgency and is committed to delivering exceptional client outcomes.
This Senior Full Stack Developer role at Encora focuses on building and maintaining software solutions using Ruby on Rails, React, and Python. Based in Costa Rica with a hybrid work arrangement, the position emphasizes both technical leadership and hands-on development. Role overview The position centers on designing, developing, and supporting applications across the stack. A strong focus on backend development with Ruby on Rails is required, while React is used to craft effective frontend components. Collaboration with other teams is key to transforming business needs into reliable, scalable systems. What you will do Design, build, and maintain full stack applications, prioritizing backend development with Ruby on Rails. Develop and enhance frontend features using React to ensure a smooth user experience. Work alongside cross-functional teams to deliver technical solutions that meet business requirements. Lead technical initiatives, mentor junior engineers, and help refine development practices. Work arrangement Location: Costa Rica Work mode: Hybrid
For over two decades, Smartsheet has been at the forefront of enabling individuals and teams to achieve their goals. From efficient work management to innovative, scalable solutions, we have consistently embraced the flow of productivity. Our mission is to craft tools that empower teams to automate mundane tasks, reveal insights, and scale operations intelligently. More than just tools, we strive to create an environment that fosters big thinking, decisive action, and meaningful work. When challenges meet purpose and passion transforms into progress, that's the essence of magic at work— the reason we show up every day.We are on the lookout for a talented Senior Visual Designer, a visionary and conceptual expert, to join our dynamic brand studio. As Smartsheet expands in multiple directions, we require an 'idea engine' capable of conceptualizing across narratives, experiences, and systems. You are not just proficient in your craft; you have an unquenchable curiosity for human insights and the ability to execute flawlessly from start to finish.Reporting to the Creative Director in Costa Rica, this role is eligible for remote work within the country. Candidates must be residents of Costa Rica.You will:Advance the Brand: Deliver every piece of work with the deliberate intention of enhancing and evolving the Smartsheet brand identity.Lead and Develop: Oversee project execution, mentoring junior designers and contractors to ensure exceptional quality and professional growth.Master Design Systems: Contribute to the definition and development of flexible, coherent design systems and component libraries, creating mood boards, comps, sketches, presentation decks, style guides, and storyboards.Drive Full-Cycle Projects: Take ownership of projects from initial concept to completion, determining the most impactful way to present work to stakeholders.Manage with Precision: Oversee large-scale projects and deadlines while assisting less senior designers in managing their time and resources effectively.Guide the Vision: Clearly articulate design decisions and facilitate stakeholder feedback to ensure all work remains aligned with strategic objectives.Collaborate Across Functions: Partner with technology and project management teams to guarantee designs meet creative, strategic, and technical goals.Commission Excellence: Identify and engage specialists (artists, photographers, etc.) to bring unique projects to fruition.Perform additional job duties as assigned.
Join SingleStore as a Senior Revenue Operations Analyst and take charge of the operations for our top-of-funnel revenue business. In this pivotal role, you will collaborate closely with Marketing, Sales, Business Development, and various cross-functional teams, including Finance. As a vital member of our Go-To-Market (GTM) Operations team, you will manage the data, insights, and processes that empower and optimize our Marketing-to-Sales Development Representative (SDR)/Business Development Representative (BDR) funnel, from lead creation to opportunity.The ideal candidate will analyze funnel performance, enhance lead management and routing, elevate conversion rates at every stage of the top-of-funnel process, and guarantee data integrity across our GTM systems. This is a highly visible, hands-on role suited for a data-driven individual eager to contribute to scaling the revenue engine of a high-growth company.
Company: Backblaze Role: Customer Support Administration Specialist Location: Remote , Argentina, Colombia, Costa Rica, India, Mexico, Philippines About Backblaze Backblaze is a public cloud storage company known for its focus on object storage. Since 2007, the team has grown from a small startup with less than $3 million in outside funding to a Nasdaq-listed company. Today, Backblaze manages more than three billion gigabytes of data for over 500,000 customers in 175 countries. Clients include businesses, developers, IT teams, and individuals. The company is committed to helping customers move away from costly legacy systems and realize the benefits of open cloud storage. Role Overview The Customer Support Administration Specialist works directly with customers to keep accounts running smoothly. This position handles administrative requests, resolves billing and product activation questions, and guides customers on product use and security. The role also answers basic questions about Backblaze software, such as installation and uninstallation, and serves as the first point of contact for technical issues, escalating them as needed. What You Will Do Help customers via chat and ticketing with account issues like billing adjustments, cancellations, and refunds Guide users through product activation and licensing steps Update and manage customer account information Show customers how to use features in the web interface and client apps Support customers in setting up security options and maintaining account health Triage technical problems and escalate them to the technical team when needed
Join Armis, the leading cyber exposure management and security firm, dedicated to safeguarding the entire attack surface while managing an organization's cyber risk exposure in real-time. In today's dynamic and perimeter-less digital landscape, Armis empowers organizations to continuously see, protect, and manage all critical assets—from the ground to the cloud. We proudly secure Fortune 100, 200, and 500 companies, as well as national governments and local entities, ensuring the safety and security of critical infrastructure, economies, and society around the clock.Armis is a privately held company with its headquarters in California.Location: This role offers a hybrid working arrangement based in San José, Costa Rica, requiring in-office attendance for 2+ days a week.As a key player in the cybersecurity market, Armis invites you to work alongside passionate individuals on a mission to enable large organizations to leverage the latest connected devices without the risk of cyberattacks. Our agentless device security platform is meticulously designed to protect unmanaged and IoT devices, offering passive, real-time, and continuous asset inventory, risk management, and response capabilities to avert disruptions and cyber threats to businesses.Your role as a Technical Support Engineer will be pivotal in ensuring our clients effectively utilize Armis products. You will engage with customers to resolve complex technical security challenges, working closely with Operations, R&D teams, Solution Architects, Product, and Customer Success teams to facilitate seamless onboarding, deployment, and ongoing customer development.
Pavago is looking for a Full Stack AI Product Engineer based in Costa Rica to help shape and build AI-driven products. This fully remote position calls for experience across both front-end and back-end development, with a focus on creating tools that engage users and deliver reliable performance. Role overview This role centers on the full development lifecycle: designing, building, and maintaining AI products. Collaboration with teams across disciplines will be a regular part of the work, as will translating product requirements into scalable, high-performing software. What you will do Work closely with cross-functional teams to clarify and define product requirements Design and implement scalable architectures for AI applications Develop and maintain both front-end and back-end components Focus on delivering reliable, high-quality user experiences What we look for Experience in both front-end and back-end development Interest in artificial intelligence and building products that use AI Commitment to quality and strong problem-solving skills
This hybrid role is based in Costa Rica and focuses on supporting and improving DevOps and ALM toolchains for software development teams. Role overview The Mid-Level DevOps Tools Engineer works with cross-functional groups to design, develop, and maintain software solutions. The position involves gathering business requirements, translating them into scalable applications, and leading technical projects. Mentoring junior engineers and driving improvements in development practices are also key parts of this role. Key responsibilities Administer, maintain, and optimize DevOps and ALM tools such as Jira, Confluence, GitLab, Perforce, and Code Collaborator. Provide technical support and troubleshoot complex issues across development and CI/CD platforms, including root cause analysis. Manage system configurations, perform upgrades and backups, oversee security controls, and maintain high availability and performance. Define governance standards and work with teams to improve workflows, integrations, and DevOps best practices. Work mode This position follows a hybrid work model in Costa Rica.
Join Bluelight Consulting as a Fullstack Engineer and leverage your expertise in Python and React to deliver innovative software solutions. In this remote role, you will collaborate with a dynamic team to design, develop, and maintain scalable applications, ensuring high performance and responsiveness.Ideal candidates are those with a passion for technology and problem-solving, eager to take on challenging projects that impact our clients positively.
Zscaler is seeking a Quote Support Manager based in Escazu, Costa Rica. This role centers on supporting clients by managing the quote process and maintaining high service standards throughout each stage. Role overview The Quote Support Manager oversees the creation and management of client quotes. Accuracy and compliance with company policies are central to …
For more than two decades, Smartsheet has empowered individuals and teams to achieve remarkable outcomes. From streamlined work management to intelligent, scalable solutions, we have always embraced the flow of work. Our mission is to develop tools that enable teams to automate repetitive tasks, uncover valuable insights, and scale intelligently. More importantly, we cultivate an environment that encourages bold thinking, decisive action, and the pursuit of meaningful work. When challenges align with purpose, and passion transforms into progress, that’s where the magic happens—and it’s what drives us each day.We are on the lookout for a seasoned Senior Technical Writer to design, create, and manage customer-oriented documentation for the Smartsheet Help Center, as well as internal product documentation. In this role, you will collaborate with cross-functional teams to gain insights into new product features and translate that knowledge into clear, concise, and engaging technical content that meets established style guidelines and deadlines. You will work closely with the product team to produce and update documentation that supports the creation of other content across the company. Given our rapid development cycle, your ability to deliver timely content is essential. Your responsibilities will also encompass site improvement projects, reporting, internal process enhancements, and Drupal integration.You will report directly to the Manager of Customer Experience Enablement and Knowledge Experiences based in the United States. This position is eligible for remote work within Costa Rica, and you must be a resident of Costa Rica.Your Responsibilities:Deeply engage with Smartsheet's product suite to understand the technologies and features necessary for precise documentation.Synthesize specification documents and internal technical specifications to create targeted, high-quality, customer-facing content, including but not limited to:Technical articles for the Smartsheet Help website (how-to guides, reference materials, FAQs, troubleshooting) and/or API documentation on the developer website.Content for eLearning modules or instructional videos.Internal documentation.Visual aids for Help content (screenshots, gifs, etc.).Collaborate with Subject Matter Experts (SMEs) to ensure technical accuracy in your writing.Review and mentor other writers to enhance their technical writing skills.Utilize AI tools to expedite content creation, enhance quality, and scale documentation output—while modeling best practices for AI-assisted writing workflows throughout the team.Monitor and report on your project assignments and timelines, maintaining adherence to strict deadlines.Define and develop templates and processes to standardize documentation practices across the team.
Zenoti delivers an innovative, all-in-one cloud-based software solution tailored for the beauty and wellness industry. Our platform empowers users to efficiently manage every aspect of their business through a comprehensive mobile application, featuring online appointment bookings, POS systems, CRM, employee management, inventory control, integrated marketing tools, and more. Zenoti enables clients to optimize their operations, reduce expenses, and enhance customer retention and spending. Our technology is designed for reliability and scalability, harnessing enterprise-level capabilities suitable for businesses of all sizes.With a reach extending to over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, Zenoti proudly partners with renowned global brands including European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI & GUY.Our recent milestones include achieving a unicorn valuation exceeding $1 billion, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also honored to have been named a Great Place to Work Certified™ for 2021-2022, underscoring our commitment to empowering individuals to feel good and realize their potential. To discover more about Zenoti, please visit: Zenoti.About the RoleWe are in search of a seasoned Product Specialist with a strong background in the SaaS sector to facilitate customer onboarding, promote product adoption, and deliver quantifiable value through our AI product suite. The ideal candidate will act as a trusted advisor to our clients, ensuring smooth interactions throughout the customer lifecycle while working alongside internal teams to align product functionalities with business goals.Key ResponsibilitiesCustomer Onboarding & EnablementLead customer onboarding processes, ensuring efficient setup, integration, and initial success with our AI offerings.Conduct customer-focused sessions, demonstrations, and provide best practice recommendations.Establish robust relationships with customer stakeholders across various teams, including technical, business, and executive levels.Collect customer feedback and convert insights into actionable recommendations for internal teams.Ensure high levels of customer satisfaction and contribute to renewal and expansion opportunities.
Our PurposeAt SentinelOne, we are motivated by a strong mission: empowering those who secure our future. As AI revolutionizes the way organizations operate, the responsibility of safeguarding them is increasingly vital. By joining SentinelOne, your contributions help protect global enterprises, critical infrastructure, and the technologies that will shape the future. If you are driven by significant challenges and desire to make a tangible impact on a global scale, you will find your purpose with us.About UsSentinelOne stands at the forefront of AI and cybersecurity, introducing an innovative operating model for security. Our AI-native platform integrates protection across endpoints, cloud, identity, data, and AI systems to provide autonomous detection and response with clarity and speed. Through real-time analytics, intelligent automation, and a unified data foundation, we minimize distractions, simplify complexity, and enable security teams to concentrate on what truly matters.Our teams consist of builders, problem solvers, and innovators dedicated to shaping the future of security. If you are excited to tackle challenging problems alongside talented, mission-driven individuals, we welcome you to contribute to a safer future for humanity.What Are We Looking For?We seek individuals who are endlessly curious and dedicated to ongoing learning. As AI transforms every aspect of our business, we empower every team member, regardless of role or level, to develop fluency in AI tools and concepts. Those who thrive in our environment actively pursue new solutions, experiment thoughtfully, and apply their learning to deliver improved, faster, and smarter outcomes.As an IT Technical Support Engineer, you will provide support across various platforms including Windows, Mac, and Linux, and will need a proven track record in technical support and services.The position is hybrid, based in our office at the America Free Zone in Heredia.What Will You Do?Serve as the initial point of contact for end users via phone, email, or ticketing system.Provide technical support to internal users in remote locations by diagnosing and resolving issues related to software, hardware, networking, and daily tools while driving issues to resolution.Maintain consistent and timely communication with users regarding the status and resolution of their support tickets.
Join Storyblok, a leading headless CMS platform that empowers marketers and developers to thrive in the AI-driven content landscape. Our innovative solution allows for the creation and delivery of structured, consistent content across multiple platforms including websites, apps, and AI search.With an intuitive visual editor featuring reusable components, in-context previews, and efficient workflows, marketers can launch campaigns swiftly while maintaining brand consistency. Developers benefit from the freedom to utilize their preferred frameworks and seamlessly integrate with various applications through our API-first approach. Companies can leverage a single source of truth for content that is reliable, adaptable, and measurable.Notable brands such as Virgin Media O2, Oatly, and TomTom rely on Storyblok to make impactful and rapid strides in their markets. Experience the Joyful Headless™ approach that is transforming the content creation process.WHAT WE OFFER YOUAs part of our expanding team, you will have the opportunity to make significant contributions to our success. Enjoy the following benefits:Monthly remote work stipend for home internet, electricity, and an initial home office equipment package (laptop, keyboard, monitor, etc.)Home office upgrades or a membership to a local coworking space after onboardingSick leave, parental leave, and 25 annual leave days in addition to local national holidaysPersonal development fund for courses, books, conferences, and materialsParticipation in our Virtual Stock Option Plan (VSOP)Annual international team-building trips and regular online gatheringsFlexible schedules that promote work-life balance in a fully remote environmentJoin an international team that values having fun while working hard towards our shared objectives
For over two decades, Smartsheet has empowered individuals and teams to achieve remarkable outcomes. We specialize in seamless work management and innovative, scalable solutions that promote efficiency and creativity. Our goal is to provide tools that enable teams to automate tedious tasks, gain valuable insights, and operate at a higher level. More than just tools, we create an environment where big ideas flourish, actions are taken, and meaningful work is accomplished. When challenge meets passion, it sparks progress, and that’s the essence of what we strive for every day.We are on the lookout for a talented Senior Video Producer & Editor to join our dynamic Brand Studio. If you are passionate about storytelling, visual aesthetics, and the role of empathy in the creative process, we want to hear from you!You will report to the Video Production Lead based in Seattle and may need to travel internationally up to 10% of the time (an active passport and valid US Visa are required). This position is eligible for remote work within Costa Rica, and candidates must reside in the country.Your Responsibilities:Utilize motion graphics, animation, and live-action footage to vividly represent the Smartsheet brand.Oversee and coordinate projects that involve internal teams, clients, and agency partners, ensuring all milestones are met from concept to final delivery.Collaborate with stakeholders to create scripts and storyboards, effectively translating feedback for animators, editors, and vendors.Maintain high standards of quality and attention to detail, ensuring that all marketing materials (campaigns, social media, events, sales collateral) are aligned with brand messaging and push creative boundaries.Engage in planning and objective-setting to ensure video assets meet audience needs and adhere to brand guidelines.Seek clarification when needed and assist with additional tasks to support studio success.
Are you ready to make a meaningful impact in the world of technology?West Monroe is seeking a passionate and skilled Senior Salesforce Developer to become an integral part of our Technology & Experience practice. In this role, you will collaborate with clients and fellow team members on transformative projects that focus on enhancing Sales, Service, and Marketing solutions. Your expertise will be pivotal as you partner with a Technical Architect to gather technical requirements, design integration strategies, and configure/develop innovative solutions on the Salesforce platform.
This Senior Full Stack Developer role focuses on building and maintaining software using Ruby on Rails, React, and Python. Based in Costa Rica, this position follows a hybrid work model, combining in-office and remote collaboration. Role overview As part of an agile technology team, the Senior Full Stack Developer will help shape digital products that support business goals. The work involves close collaboration with colleagues from different disciplines, contributing technical expertise and informal leadership to drive projects forward. What you will do Design, develop, and maintain solutions with Ruby on Rails, focusing on quality, scalability, and sound architecture. Take part in technical decisions, suggest improvements, and uphold senior-level development standards. Work closely with team members across functions, offering clear communication and technical guidance. Improve application performance and stability by making effective use of databases, search engines, and asynchronous processing tools. Location and work mode Location: Costa Rica Work mode: Hybrid
About Your New Role:The Managed Services Engineer plays a vital role in delivering exceptional support to our ISP/MSP business clients. You will be instrumental in managing and troubleshooting SDWAN networks, particularly with Versa Networks, as well as business data circuits, VoIP services, VPNs, Managed Routers, Firewalls, and other custom-managed services.No travel to customer locations is required, allowing you to work from the comfort of your home.Key Responsibilities:Offer comprehensive support to customers, focusing on SDWAN (preferably Versa Networks), Internet, and related services.Troubleshoot and configure basic LAN setups, including Routers, Firewalls, and Microsoft operating systems.Assist in the provisioning and onboarding process for new customers utilizing managed services.Collaborate with vendors to resolve support issues and ensure seamless service delivery.Take ownership of support issues from initiation to resolution, ensuring customer satisfaction.
About UsAt Redis, we are the innovators behind the technology that powers the fast applications of today’s world. Whether you’ve checked the weather, made a purchase with your credit card, or tracked your flight status online, you’ve experienced our impact. Join us in creating a faster world with simpler, more efficient experiences.We are currently seeking exceptional Customer Success Engineers to join our dynamic CSE Team in Costa Rica. In this pivotal role, you will assist our clients in navigating challenges, provide essential support for product adoption, and foster strong relationships with our global customer base. As a customer advocate, you will be integral to our success.Our Customer Success Engineers also play a vital role in promoting business growth by identifying upselling and cross-selling opportunities among our existing clients. You will work closely with customers in the post-sales phase, ensuring comprehensive account management.In this position, you will act as the primary point of contact for top-tier clients, guiding them through their customer success journey, helping them achieve their goals, and facilitating their business growth using Redis’ cutting-edge technology. The ideal candidate will be a proactive multi-tasker with a positive attitude, a passion for challenges, and a commitment to delivering exceptional client service.Your main responsibilities will include managing customer retention efforts, mitigating churn risks, and ensuring long-term satisfaction with our services. Additionally, you will help clients maximize their use of Redis for business growth. If you thrive in a fast-paced, evolving environment and are eager to go above and beyond to support clients, this is the perfect opportunity for you.Responsibilities:Manage and oversee support tickets to ensure timely resolution.Prioritize tickets according to the customer issues presented.Adopt a forward-thinking approach to customer service by proactively reaching out to clients for specific activities, including End of Life support and Redis usage risk mitigation.
Join Veeam Software as a Machine Learning and AI Operations Engineer, where you will play a pivotal role in the deployment and management of advanced AI and ML solutions. You will collaborate with cross-functional teams to enhance our data-driven services and optimize operational efficiency. This role is perfect for innovative thinkers who are passionate about harnessing AI technologies to drive business success.
Join Atmosera, a leading Microsoft Partner, as we empower businesses to explore new horizons through innovative technology and expert guidance. Our vast expertise in Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform equips organizations to speed up innovation, bolster security, and enhance operational efficiency. With accolades such as seven Microsoft specializations, GitHub AI Partner of the Year, and recognition as a member of the Microsoft Intelligent Security Association (MISA), we deliver state-of-the-art, integrated solutions that drive tangible business success.In your role as a Senior Client Executive, based in Costa Rica, you will champion our premier Azure Operations Services, security applications, DevOps, and Data/AI offerings across the LATAM market. Your passion for cultivating opportunities will be instrumental in converting them into profitable partnerships, all while ensuring that long-lasting client value is achieved.The ideal candidate is an inquisitive storyteller who respects urgency and is committed to delivering exceptional client outcomes.
This Senior Full Stack Developer role at Encora focuses on building and maintaining software solutions using Ruby on Rails, React, and Python. Based in Costa Rica with a hybrid work arrangement, the position emphasizes both technical leadership and hands-on development. Role overview The position centers on designing, developing, and supporting applications across the stack. A strong focus on backend development with Ruby on Rails is required, while React is used to craft effective frontend components. Collaboration with other teams is key to transforming business needs into reliable, scalable systems. What you will do Design, build, and maintain full stack applications, prioritizing backend development with Ruby on Rails. Develop and enhance frontend features using React to ensure a smooth user experience. Work alongside cross-functional teams to deliver technical solutions that meet business requirements. Lead technical initiatives, mentor junior engineers, and help refine development practices. Work arrangement Location: Costa Rica Work mode: Hybrid
For over two decades, Smartsheet has been at the forefront of enabling individuals and teams to achieve their goals. From efficient work management to innovative, scalable solutions, we have consistently embraced the flow of productivity. Our mission is to craft tools that empower teams to automate mundane tasks, reveal insights, and scale operations intelligently. More than just tools, we strive to create an environment that fosters big thinking, decisive action, and meaningful work. When challenges meet purpose and passion transforms into progress, that's the essence of magic at work— the reason we show up every day.We are on the lookout for a talented Senior Visual Designer, a visionary and conceptual expert, to join our dynamic brand studio. As Smartsheet expands in multiple directions, we require an 'idea engine' capable of conceptualizing across narratives, experiences, and systems. You are not just proficient in your craft; you have an unquenchable curiosity for human insights and the ability to execute flawlessly from start to finish.Reporting to the Creative Director in Costa Rica, this role is eligible for remote work within the country. Candidates must be residents of Costa Rica.You will:Advance the Brand: Deliver every piece of work with the deliberate intention of enhancing and evolving the Smartsheet brand identity.Lead and Develop: Oversee project execution, mentoring junior designers and contractors to ensure exceptional quality and professional growth.Master Design Systems: Contribute to the definition and development of flexible, coherent design systems and component libraries, creating mood boards, comps, sketches, presentation decks, style guides, and storyboards.Drive Full-Cycle Projects: Take ownership of projects from initial concept to completion, determining the most impactful way to present work to stakeholders.Manage with Precision: Oversee large-scale projects and deadlines while assisting less senior designers in managing their time and resources effectively.Guide the Vision: Clearly articulate design decisions and facilitate stakeholder feedback to ensure all work remains aligned with strategic objectives.Collaborate Across Functions: Partner with technology and project management teams to guarantee designs meet creative, strategic, and technical goals.Commission Excellence: Identify and engage specialists (artists, photographers, etc.) to bring unique projects to fruition.Perform additional job duties as assigned.
Join SingleStore as a Senior Revenue Operations Analyst and take charge of the operations for our top-of-funnel revenue business. In this pivotal role, you will collaborate closely with Marketing, Sales, Business Development, and various cross-functional teams, including Finance. As a vital member of our Go-To-Market (GTM) Operations team, you will manage the data, insights, and processes that empower and optimize our Marketing-to-Sales Development Representative (SDR)/Business Development Representative (BDR) funnel, from lead creation to opportunity.The ideal candidate will analyze funnel performance, enhance lead management and routing, elevate conversion rates at every stage of the top-of-funnel process, and guarantee data integrity across our GTM systems. This is a highly visible, hands-on role suited for a data-driven individual eager to contribute to scaling the revenue engine of a high-growth company.
Company: Backblaze Role: Customer Support Administration Specialist Location: Remote , Argentina, Colombia, Costa Rica, India, Mexico, Philippines About Backblaze Backblaze is a public cloud storage company known for its focus on object storage. Since 2007, the team has grown from a small startup with less than $3 million in outside funding to a Nasdaq-listed company. Today, Backblaze manages more than three billion gigabytes of data for over 500,000 customers in 175 countries. Clients include businesses, developers, IT teams, and individuals. The company is committed to helping customers move away from costly legacy systems and realize the benefits of open cloud storage. Role Overview The Customer Support Administration Specialist works directly with customers to keep accounts running smoothly. This position handles administrative requests, resolves billing and product activation questions, and guides customers on product use and security. The role also answers basic questions about Backblaze software, such as installation and uninstallation, and serves as the first point of contact for technical issues, escalating them as needed. What You Will Do Help customers via chat and ticketing with account issues like billing adjustments, cancellations, and refunds Guide users through product activation and licensing steps Update and manage customer account information Show customers how to use features in the web interface and client apps Support customers in setting up security options and maintaining account health Triage technical problems and escalate them to the technical team when needed
Join Armis, the leading cyber exposure management and security firm, dedicated to safeguarding the entire attack surface while managing an organization's cyber risk exposure in real-time. In today's dynamic and perimeter-less digital landscape, Armis empowers organizations to continuously see, protect, and manage all critical assets—from the ground to the cloud. We proudly secure Fortune 100, 200, and 500 companies, as well as national governments and local entities, ensuring the safety and security of critical infrastructure, economies, and society around the clock.Armis is a privately held company with its headquarters in California.Location: This role offers a hybrid working arrangement based in San José, Costa Rica, requiring in-office attendance for 2+ days a week.As a key player in the cybersecurity market, Armis invites you to work alongside passionate individuals on a mission to enable large organizations to leverage the latest connected devices without the risk of cyberattacks. Our agentless device security platform is meticulously designed to protect unmanaged and IoT devices, offering passive, real-time, and continuous asset inventory, risk management, and response capabilities to avert disruptions and cyber threats to businesses.Your role as a Technical Support Engineer will be pivotal in ensuring our clients effectively utilize Armis products. You will engage with customers to resolve complex technical security challenges, working closely with Operations, R&D teams, Solution Architects, Product, and Customer Success teams to facilitate seamless onboarding, deployment, and ongoing customer development.
Pavago is looking for a Full Stack AI Product Engineer based in Costa Rica to help shape and build AI-driven products. This fully remote position calls for experience across both front-end and back-end development, with a focus on creating tools that engage users and deliver reliable performance. Role overview This role centers on the full development lifecycle: designing, building, and maintaining AI products. Collaboration with teams across disciplines will be a regular part of the work, as will translating product requirements into scalable, high-performing software. What you will do Work closely with cross-functional teams to clarify and define product requirements Design and implement scalable architectures for AI applications Develop and maintain both front-end and back-end components Focus on delivering reliable, high-quality user experiences What we look for Experience in both front-end and back-end development Interest in artificial intelligence and building products that use AI Commitment to quality and strong problem-solving skills
This hybrid role is based in Costa Rica and focuses on supporting and improving DevOps and ALM toolchains for software development teams. Role overview The Mid-Level DevOps Tools Engineer works with cross-functional groups to design, develop, and maintain software solutions. The position involves gathering business requirements, translating them into scalable applications, and leading technical projects. Mentoring junior engineers and driving improvements in development practices are also key parts of this role. Key responsibilities Administer, maintain, and optimize DevOps and ALM tools such as Jira, Confluence, GitLab, Perforce, and Code Collaborator. Provide technical support and troubleshoot complex issues across development and CI/CD platforms, including root cause analysis. Manage system configurations, perform upgrades and backups, oversee security controls, and maintain high availability and performance. Define governance standards and work with teams to improve workflows, integrations, and DevOps best practices. Work mode This position follows a hybrid work model in Costa Rica.
Join Bluelight Consulting as a Fullstack Engineer and leverage your expertise in Python and React to deliver innovative software solutions. In this remote role, you will collaborate with a dynamic team to design, develop, and maintain scalable applications, ensuring high performance and responsiveness.Ideal candidates are those with a passion for technology and problem-solving, eager to take on challenging projects that impact our clients positively.
