About the job
Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco.
Role overview
This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions.
What you will do
- Troubleshoot and resolve technical problems affecting live systems
- Work with cross-functional teams to address incidents and drive improvements
- Optimize system performance and reliability through careful analysis and proactive measures
- Provide ongoing maintenance and support for production applications
Collaboration and impact
This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.
