Trade Flow Support Specialist - Trading Application Support

Position Overview: Ensure the global trading platform is fully operational before and after trading hours. Monitor and provide support for the entire transaction flow across the trading platform. Rapidly identify, analyze, and resolve alerts and issues, or escalate them to minimize trading disruptions and prevent outages. Manage incidents by creating and dis…

Join our dynamic team at Octopus Legacy as an IT Support Technician, where you will play a crucial role in ensuring seamless technology operations for our clients. You will be responsible for troubleshooting hardware and software issues, providing exceptional customer support, and maintaining our IT infrastructure.Your expertise will help us deliver top-notch service to our customers, resolving their technical challenges efficiently and effectively. If you're passionate about technology and enjoy helping others, this is the perfect opportunity for you!

About Chalk Chalk is revolutionizing the data platform for the next generation of machine learning applications. We eliminate the complexity, latency, and scalability hurdles that have historically limited ML capabilities. Our platform delivers Rust-speed performance combined with intuitive tools that developers appreciate. Major companies rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round led by Felicis. About the Role As a Technical Support Engineer at Chalk, you will be the first point of contact for technical assistance, ensuring that our clients enjoy outstanding experiences with our products. You will engage directly with clients in various sectors, including finance, healthcare, and e-commerce, aiding them in troubleshooting and maximizing the efficiency of Chalk's platform. This position provides a unique chance to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product excellence. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work alongside the Engineering team to escalate and effectively address complex issues. Acquire comprehensive product knowledge to assist customers in deriving maximum value from Chalk. Document solutions, generate knowledge-base articles, and share insights to prevent recurring issues. Spot areas for enhancing product reliability, usability, and overall customer satisfaction. What We're Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical skills. Exceptional written and verbal communication abilities. Capability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

Join our dynamic team as a Field Support Engineer at Allye Energy, where you will play a crucial role in delivering exceptional technical support to our clients. You will be responsible for troubleshooting, diagnosing, and resolving issues in the field, ensuring our energy solutions operate efficiently and effectively.As a Field Support Engineer, you will have the opportunity to work closely with our clients, providing them with the highest level of service and technical expertise. Your ability to think critically and solve problems will be essential in this fast-paced environment.

Role overview The Developer Support Engineer at Algolia in London helps developers make the most of Algolia’s products and services. This position involves tackling technical questions, guiding users through integration steps, and helping clients overcome any challenges they face with the platform. What you will do Answer technical questions from developers working with Algolia’s APIs and tools Offer clear, actionable advice on integration and implementation best practices Collaborate directly with clients to troubleshoot and resolve technical issues Share feedback and insights with product teams to help improve the developer experience

Join SW Group as a Client Support Administrator where you will play a crucial role in ensuring our clients receive exceptional support and service. Your responsibilities will include managing client inquiries, providing solutions, and facilitating smooth communication between clients and our internal teams. We are looking for a proactive individual who is eager to assist clients and contribute to our mission of delivering outstanding service.

Join Allica Bank as a Junior IT Support Engineer and embark on a rewarding career in the dynamic world of technology. In this role, you will be the first point of contact for technical support, assisting our clients and staff with their IT needs. You'll troubleshoot issues, manage support tickets, and provide solutions to enhance user experience.We are looking for a passionate individual eager to learn and grow within our innovative team. You will have the opportunity to work with cutting-edge technology while being a vital part of our commitment to exceptional customer service.

Join opus2 as a Product Support Specialist, where you will be a vital point of contact for technical and product-related inquiries from clients, providing exemplary second-line support via phone, email, and internal portals. Your role will involve diagnosing complex software challenges, closely collaborating with engineering, QA, and DevOps teams, and directly contributing to the testing and validation of new product releases to ensure optimal quality and performance.In this dynamic client-facing position, you will consult on workflow enhancements, aid in automation scripting to boost support efficiency, and provide mentorship to junior team members. By meticulously documenting recurring issues and gathering in-depth feedback, you will influence product development and advocate for best practices, ensuring users of our legal technology solutions receive an outstanding support experience.Your ResponsibilitiesDeliver first and second-line technical support and product guidance to users of our legal technology solutions through various communication channels.Investigate and resolve escalated software issues while collaborating with QA, DevOps, and Engineering teams for timely resolutions.Assist in the creation of automation tools and scripts (e.g., Python, Bash) to enhance support productivity and data integrity.Engage directly with clients to comprehend their workflows and offer customized technical solutions to improve product adoption and operational efficiency.Document and escalate bugs, feature requests, and client feedback with clear, actionable reports to relevant internal teams.Support the testing and validation of new product features, patches, and releases before deployment.Mentor junior team members by sharing knowledge, best practices, and technical expertise.Encourage best practices and enhance client engagement through proactive outreach, training, and solution optimization.Maintain detailed records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.Create and update user-friendly support materials, including how-to guides and FAQs.Identify recurring issues and collaborate with Product and Development teams to drive continuous improvements.Assist in conducting product training sessions and client demonstrations as required.Ensure high standards of professionalism and customer satisfaction in all support interactions.

In today's fast-paced business environment, purchasing software, services, and tools has become increasingly complex, even for the most innovative companies. Enterprises globally are spending over $120 trillion annually—more than 30 times the annual consumer e-commerce expenditure—and are increasingly depending on vendors to power their operations.Founded in 2020, Zip is redefining procurement with a platform designed for simplicity and efficiency. In just four years, we've established a new category in a market valued at over $50 billion, serving industry leaders such as OpenAI, Snowflake, Anthropic, Coinbase, and Prudential to manage substantial spending efficiently.Our exceptional team hails from renowned companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a valuation of $2.2 billion and $370 million in funding from prestigious investors including Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on pioneering technology, expanding into new markets, and, most importantly, delivering unparalleled value to our customers. We invite you to be a part of our journey!As the Manager, Technical Support within our Customer team, you will play a pivotal leadership role in ensuring our customers receive prompt, precise, and technically superior support. You will lead a segment of our Technical Support organization while collaborating with our Philippines-based team to ensure global coverage, operational excellence, and service quality.You will act as a strategic liaison among Support, Product, and Engineering teams, ensuring that escalations are addressed promptly, systematic issues are detected early, and customers have a consistently exceptional experience, irrespective of their location.In this position, you will acquire in-depth knowledge across Zip’s expanding ecosystem, including Procurement, Intake, Approvals, Suppliers, ERP and SSO integrations, and our comprehensive workflow engine, while supporting high-profile clients like Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks.Your contributions will be instrumental in scaling Zip’s growth: every process enhancement you implement will fortify the technical backbone of our global Customer organization.Your ResponsibilitiesTeam Leadership & Global CoverageLead and mentor the US Technical Support team by establishing clear performance expectations, coaching frameworks, and career development pathways.Collaborate with regional leadership to oversee the Philippines team, ensuring seamless operations and service delivery.

Join our dedicated team at Abtrace as a Practice Support Pharmacist, where your expertise in patient monitoring and recall within primary care will play a pivotal role in enhancing patient outcomes through our cutting-edge software platform. About the RoleAs a Practice Support Pharmacist, you will be instrumental in onboarding and supporting GP practices, facilitating the successful integration of the Abtrace platform into their operations. Your knowledge in monitoring long-term conditions and medication recalls will enable practices to optimize workflows, elevate patient care, and drive improved performance metrics. This is a customer-facing role that encompasses training, troubleshooting, and proactive engagement with practices to ensure they fully capitalize on the capabilities of our software. You will also collect user feedback and collaborate with our internal team to drive continuous improvements in the platform and overall client experience.Key Responsibilities:Account Management: Assist GP practices with the onboarding process, ensuring a seamless setup and configuration of the Abtrace platform. Cultivate and maintain strong relationships with practices as their primary contact.Training & Support: Conduct customized training sessions for various team members within practices, including administrative and clinical staff. Leverage your expertise in recall searches to guide users in utilizing the Abtrace Proactive Monitoring Tool. Provide ongoing support, promptly resolving issues and collaborating with the Abtrace team for effective solutions.Proactive Engagement: Analyze client utilization data to identify improvement opportunities and enhance adoption rates. Actively engage with practices to ensure they derive maximum value from the software.Feedback & Collaboration: Gather and relay user feedback, feature requests, and suggestions for enhancements to the technical team. Work alongside other Abtrace clinicians to address client concerns that require clinical insights.

Join our compassionate team as a Full-Time Care Assistant in the London Borough of Tower Hamlets. In this rewarding role, you will provide essential support to individuals in need, ensuring their comfort and well-being. Your responsibilities will include assisting with daily activities, personal care, and promoting independence while fostering a caring environment.

Greetings! We're thrilled to have you here Are you on the lookout for an exciting new opportunity, or simply exploring the job market? You may have just found your next adventure! Join Lightspeed’s dynamic Support team as the first line of assistance for our valued customers. You will engage with a diverse range of inquiries, from basic education to in-depth hardware and software troubleshooting. Collaborating with our global teams, you will diagnose, troubleshoot, and resolve issues faced by our hospitality clients during their service operations.

Join our dynamic team at via as a Product Support & Operations Specialist. In this vital role, you will be responsible for ensuring the seamless operation of our products and delivering outstanding support to our customers. Your expertise will help enhance user experience and drive operational efficiency.

As a Product Support Specialist for Institutions at Opus2, you will serve as the foremost product expert and relationship manager for our esteemed Institutions client base. In this escalation role, you will deliver advanced product insights, ensure service level agreements (SLAs) are fulfilled across all support interactions, and establish yourself as a trusted advisor to client-side support teams.This position uniquely connects client empowerment with internal accountability. You will lead tailored product training, manage ongoing client engagement through site visits and consultations, and provide strategic feedback to our Product Management team. With a profound understanding of the Institutions solution, you will guarantee exceptional, proactive support for our clients while influencing the future of the product based on real-world applications.Your ResponsibilitiesDeliver first and second-line technical support and product advice through phone, email, and internal support portals to users of our innovative legal technology solutions.Investigate and resolve complex software issues, collaborating with QA, DevOps, and Engineering teams to ensure prompt and effective resolutions.Assist in developing automation tools and scripts (e.g., Python, Bash) to enhance support operations and improve data accuracy.Engage directly with clients to understand their workflows and deliver customized technical solutions that drive product adoption and operational efficiency.Document and escalate bugs, feature requests, and client feedback with clear, actionable reports to relevant internal teams.Support the testing and validation of new product features, patches, and releases prior to deployment.Mentor and guide junior team members by sharing expertise, best practices, and technical knowledge.Promote best practices and foster client engagement through proactive outreach, training, and solution optimization.Maintain detailed records of support interactions in the helpdesk system, ensuring thorough follow-ups and resolutions.Create and update user-friendly support materials such as how-to guides, FAQs, and internal documentation.Identify recurring issues and collaborate with Product and Development teams to implement long-term enhancements.Assist in conducting product training sessions and client demonstrations as required.Uphold a high standard of professionalism and client satisfaction in all support interactions.

About ChalkChalk is revolutionizing the data platform landscape, enabling the next generation of machine learning applications. We dismantle the barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform boasts Rust-speed performance paired with intuitive tools that developers adore. Leading organizations trust Chalk to tackle challenges such as preventing fraudulent credit card transactions, authenticating identities, and optimizing clean energy utilization. Recently, we secured a $50 million Series A, spearheaded by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as our primary technical support specialist, ensuring that customers enjoy outstanding experiences with our innovative products. You will engage directly with clients across diverse sectors including finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their utilization of Chalk's platform. This position presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Your ResponsibilitiesDeliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues.Work in conjunction with Engineering to escalate and efficiently resolve complex issues.Cultivate comprehensive product knowledge to empower customers to derive maximum value from Chalk.Document solutions, develop knowledge-base articles, and share insights to mitigate future issues.Identify and propose enhancements to product reliability, usability, and customer satisfaction.Qualifications We're SeekingA technical background with experience in technical support or software engineering.Proficiency in Python and SQL.Robust troubleshooting, problem-solving, and analytical capabilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly desirable.Bachelor's degree in Computer Science or a related field.

Welcome to Lightspeed! Are you in search of an exciting new role or simply exploring your options? You’ve come to the right place!As a vital member of Lightspeed’s Support team, you will serve as the primary point of contact for our customers seeking assistance. You will address a diverse array of inquiries ranging from general education to hardware and software troubleshooting.You will collaborate closely with various global teams at Lightspeed to investigate, troubleshoot, test, and resolve issues faced by our hospitality clients during service.Your Responsibilities:Collaborate with a truly global, multilingual team available 24/7 across APAC, EMEA, and NOAM.Demonstrate flexibility in working days and shifts, including weekends.Engage enthusiastically and positively with hospitality customers, partners, and team members, upholding Lightspeed's Gold Class support standard via phone, chat, and email.Utilize consistent troubleshooting techniques to swiftly identify the root cause of customer issues and provide effective solutions.Document, track, and resolve interactions within our customer support platforms.Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring tracking through to resolution.Advocate for improvements to our products and services.Work within a defined schedule to ensure high availability of assistance for our customers, in collaboration with your manager.Your Qualifications:Experience in customer service and/or technical support, with a strong focus on detail and delivering exceptional customer experiences.Proficient verbal and written communication skills in German and English.Basic familiarity with common online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows.Preferred Qualifications (not essential):Previous experience interacting with customers through phone, email, and ticketing systems.

Join isomorphiclabs as a Support Engineer, where you will be integral in providing exceptional technical support to our clients. Your expertise will help ensure a seamless experience for users while troubleshooting and resolving issues efficiently.Your role will involve collaborating with various teams to enhance our product offerings while ensuring high-quality service standards. If you are passionate about technology and customer satisfaction, we invite you to apply!

66degrees is seeking a Data Architect for a contract position based in London, UK. This role centers on helping enterprises address business challenges by shaping data management strategies and supporting AI-driven solutions. The team at 66degrees brings together experience from top firms, blending technical expertise with practical industry insight. The company’s mission is to turn complex data into clear, actionable information that drives organizational growth. Collaboration and continuous learning are part of daily life at 66degrees, and the culture encourages both professional and personal development. Equal Opportunity 66degrees is committed to equal opportunity employment. All qualified applicants will be considered without regard to race, color, religion, sex, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status, or any other legally protected class. AI Transparency During the recruitment process, 66degrees uses AI tools such as LinkedIn Recruiter’s Hiring Assistant and interview transcription technology to aid in sourcing, analyzing roles, and capturing interview highlights. The final hiring decisions are always made by the human Talent Team. By applying, candidates acknowledge the use of these technologies during hiring.

Role overview fuku seeks a Lead to join the London team. This position plays a central part in guiding important projects and shaping the company’s direction. The Lead partners with teams across the organization to support progress and encourage a collaborative workplace. What you will do Direct and oversee major projects located in London Work closely with colleagues to reach common objectives Take part in decisions that impact fuku’s future direction Requirements Background in leading projects or managing teams Ability to work with others to address challenges Interest in contributing to company strategy Location This position is based in London, England, United Kingdom.

Join the dynamic Support team at Lightspeed Commerce, where you will serve as the primary point of contact for our valued customers seeking assistance. Your role will involve addressing a diverse range of inquiries, from general guidance to in-depth hardware and software troubleshooting. You will collaborate with various global teams to investigate, troubleshoot, and resolve issues that our hospitality clients encounter during their service operations.