Product Implementation Specialist

About TarroAt Tarro, we are dedicated to creating innovative solutions that empower small brick-and-mortar restaurants by alleviating the operational challenges of running their businesses. Our multi-product ecosystem offers AI-driven order taking, delivery enablement, payment solutions, and point-of-sale software, ensuring a seamless connection between rest…

About Us:Momos is an innovative and rapidly expanding company with its headquarters based in Singapore and the United States. As we pursue our ambitious growth strategy, we are excited to broaden our operations throughout the APAC region. Our core mission is to empower our brands to foster happiness among their customers at every location using advanced AI technology.At Momos, we are the premier Customer Experience Management Platform for multi-location brands. We collaborate with notable brands such as Shake Shack and Baskin Robbins, enhancing their entire customer lifecycle and automating processes with cutting-edge AI solutions. Today, we take pride in being the trusted partner for businesses worldwide. If you are driven, enthusiastic, and eager to contribute to a mission-focused company, we would love to welcome you to our team.About the Role:As the Head of Customer Operations, you will oversee the comprehensive customer operations function at Momos. Your leadership will be pivotal in scaling the Customer Operations team, establishing how we engage and support our merchants, and creating the systems, processes, and cultural framework necessary to deliver outstanding support at scale.This role uniquely combines leadership, operational excellence, and customer strategy.We seek an individual who can think strategically, execute hands-on, and cultivate a high-performing team within a rapidly scaling environment.Key Responsibilities:Team Leadership and DevelopmentLead, mentor, and develop the Customer Operations teamFoster a high-performance culture centered on ownership, accountability, and continuous improvementEstablish hiring strategies, team structure, and career progression pathwaysCustomer Operations Strategy OwnershipDefine the long-term vision and strategic direction for Customer OperationsIdentify and address gaps in the current customer experienceAlign operations with organizational growth and product prioritiesProcess OptimizationDesign and implement scalable support workflows across all communication channelsMonitor and enhance key support metrics including response time, resolution time, and customer satisfaction (CSAT)Initiate strategies that minimize support volume through proactive and intelligent supportAI & Automation UtilizationIntegrate AI and automation into support workflows to enhance efficiency and quality of responsesSpot opportunities to minimize manual tasks and identify issues earlyStay informed of the latest trends in support tools and AI advancementsCross-Department CollaborationCollaborate closely with Product, Sales, and Onboarding teamsTransform customer feedback into actionable insights for product and business enhancementsEnsure robust cross-functional alignment around customer experience priorities

Are you passionate about providing excellent customer service? Join Workstream as a Customer Support Associate and be part of our mission-driven team! We are building an all-in-one HR, payroll, and hiring platform specifically designed for the hourly workforce, which constitutes 80% of the global workforce. Our goal is to empower businesses and their employees with the best technological solutions available.At Workstream, you'll have the opportunity to support renowned brands such as Burger King, KFC, and IHOP. As a rapidly growing Series B company backed by prestigious investors, we are expanding our product offerings to better serve our clients. Come and contribute to our vision!

At NiCE, we believe in pushing boundaries and embracing challenges. We are a dynamic team of innovators and achievers, always striving for excellence. If you share our ambition and have a passion for success, we invite you to consider a rewarding career with us that ignites your potential.What does the role entail?As a Technical Account Manager (TAM) at NiCE, you will be a key player in our mission to deliver unparalleled service and technical solutions to our valued clients. Your expertise will be crucial in exceeding customer expectations, refining our processes, and driving our company’s growth goals. You will tackle intricate issues, ensuring client satisfaction while empowering them to fully utilize our cutting-edge technology and services.Your impact will be significant in the following areas:Client Success Advocate: Establish yourself as a trusted advisor, adeptly addressing complex technical issues and ensuring clients achieve success with NiCE's offerings.Strategic Relationship Building: Cultivate strong, collaborative partnerships with clients, fostering trust and long-lasting relationships.Exceptional Service Delivery: Work collaboratively across teams to provide outstanding technical support and customer service.Technical Proficiency: Utilize your in-depth knowledge of NiCE products to diagnose client issues and enhance their solutions.Client-Focused Approach: Thoroughly understand each client’s business needs and identify ways to maximize their success with our solutions.Effective Communication: Create and present compelling presentations that highlight client achievements and share best practices. Educate clients on maximizing their investment in our products.Continuous Improvement: Actively participate in enhancing NiCE products and services through client feedback and recommendations.

RainFocus develops software for in-person, virtual, and hybrid events, working with major companies such as Adobe, Cisco, IBM, Oracle, and VMware. The company values collaboration and ongoing improvement, encouraging employees to contribute ideas and support a culture of growth. Role overview The Client Care Analyst - International (Remote) serves as the first point of contact for RainFocus clients around the world. This position, based in Manila, handles technical questions and provides support to business clients using RainFocus event solutions. What you will do Respond to technical inquiries and troubleshoot issues for clients using RainFocus software Deliver professional support to business clients, ensuring concerns are addressed and clients feel valued Use effective communication and problem-solving skills to resolve client concerns promptly Work with internal teams to address client needs and keep customers informed throughout the process Location This is a remote role based in Manila.

OJ Digital Solutions is on the lookout for a proactive and skilled Graphic Designer to become an integral part of our fully remote team in a contract-based role.This position focuses primarily on Packaging Design.In addition to packaging, you may also have the opportunity to work on:Designs for Amazon imagesLogo and branding projectsPresentation materialsPrint designs including flyers, brochures, business cards, and book coversThumbnail graphicsNOTE: You are not required to possess all these skills, as we will assign tasks based on your individual strengths.Training will be provided.Our Company Values:A non-corporate atmosphereFlexibility and a laid-back approach, balanced with a strong commitment to meeting deadlinesNo micromanagement; we trust you to manage your own timeA fast-paced environment that demands excellent communication

About the Role:As a Senior Manager, you will collaborate with clients to design, implement, and enhance initiatives that improve overall business performance in the realm of contact center transformation.Key Responsibilities:Lead business development efforts for our cloud contact center transformation practice, including proposal generation, solution development, and client engagement across various market units.Develop and execute a comprehensive go-to-market strategy by working closely with market unit leaders and industry practice heads to identify demand, align skill requirements, and coordinate offerings with AWS partnership initiatives.Oversee significant transformation programs, directing teams in delivering Amazon Connect-based architectures, implementing omnichannel contact center solutions, and managing global migrations from legacy systems.Establish transformation methodologies, operating models, and best practice frameworks to create strategies, target operating models, value realization plans, and reusable assets.Act as a thought leader by producing white papers, industry research, and internal/external resources that strengthen the company’s authority in cloud contact center solutions.Facilitate team development by mentoring a global team of transformation practitioners, promoting capability building, and fostering a culture of innovation and excellence.Required Skills and Experience:A minimum of 14-20 years of extensive experience in large-scale business and technology transformation programs, particularly in customer experience or contact center environments across various industries.Demonstrated expertise in Amazon Connect, AWS cloud services, and CCaaS architectures, with a proven ability to engage with C-level executives and convey business value while managing stakeholder relationships.Strong skills in solution development, proposal estimation, and presentation; comfortable in pre-sales and high-level executive discussions.Exceptional communication and presentation abilities, including strong negotiation and complex issue resolution skills.Robust delivery governance capabilities encompassing program controls, financial oversight, risk management, and conflict resolution.Ability to lead and operate effectively in remote, virtual, and global teams with the flexibility to travel as needed for client engagements.

Founded in 2004, OLIVER stands as the world’s first and only specialist in crafting, establishing, and managing tailored in-house agencies and marketing ecosystems for brands. With a partnership spanning over 300 clients across more than 40 countries, our innovative model amplifies creativity and operational efficiency, enabling us to provide customized solutions that deeply resonate with target audiences. As a proud member of The Brandtech Group, we are leading the charge in harnessing state-of-the-art AI technology to transform how we create and deliver our work. Our AI solutions not only enhance efficiency but also ignite creativity and facilitate informed decision-making, empowering our teams to achieve groundbreaking and influential outcomes. 

UpGuard creates cybersecurity solutions designed to streamline the work of security teams. With a recent US$75M Series C funding round and a platform that processes over 100 billion risk signals daily, UpGuard focuses on helping organizations reduce cyber risk through its Cyber Risk Posture Management (CRPM) platform. This platform combines security ratings, threat intelligence, and AI to give customers practical tools for managing risk. The company supports its teams with the resources and autonomy needed to deliver technology at scale. UpGuard’s approach centers on customer-first service, and its Customer Success team works to solve client challenges, build lasting relationships, and ensure customers get the most from the platform. Role overview The Digital Customer Success Manager - APAC is based in Manila and supports customers throughout the Asia-Pacific region. This position operates in a high-volume, technology-driven setting, focusing on customer success at scale. Rather than traditional account management, the emphasis is on using data and automation to guide the customer journey and encourage product adoption. What you will do Oversee the full customer lifecycle for APAC clients, from automated onboarding to ongoing engagement and retention Use playbooks and data triggers to guide customer interactions and help clients realize the value of UpGuard’s platform Apply automation and digital tools to deliver support efficiently and at scale Adapt global digital strategies to the Asia-Pacific market by bringing local insights Spot opportunities to expand customer accounts and increase product usage Requirements Background in customer success, account management, or a related area, ideally within SaaS or cybersecurity Comfort working with data and digital tools to drive engagement Ability to manage multiple accounts and priorities in a high-volume environment Strong communication skills and a collaborative mindset Interest in building relationships and solving customer challenges

At NiCE, we embrace challenges without limits and continually push our boundaries. We are ambitious, transformative, and driven to succeed. If you share our passion for excellence, we invite you to explore an extraordinary career opportunity that ignites your professional drive.What does the role entail?The Senior Technical Account Manager is a pivotal figure in account management, project oversight, and technical solutions. This role is vital in surpassing client expectations, optimizing processes and technologies, and fostering business growth through collaboration with diverse teams.This key professional addresses intricate issues, delivering unparalleled technical support and customer service to our enterprise clients. By collaborating with premier internal resources, they empower strategic customers to resolve challenges, maximize our technology and services for their success, and enhance product utilization, all while nurturing long-term loyalty.How will you contribute?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring successful contract execution, SLA management, and continuous customer education.Partner with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and facilitate effective implementations with optimal resources.Build and maintain strong relationships throughout all levels of the client organization, from frontline management to executive leadership.Comprehend clients' business objectives and drive ROI through NiCE’s offerings, becoming a trusted advisor.Engage cross-functional teams to troubleshoot technical challenges, ensuring timely resolution within SLA targets, thereby enhancing customer satisfaction.Coordinate and align projects with the overall strategic objectives, managing or collaborating with Project Managers as needed.Utilize extensive technical knowledge of NiCE products and technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring clear communication with clients and effectively managing escalated issues.Provide mentorship and lead escalations, contributing to both team and organizational success through continuous improvements and knowledge sharing.Identify and propose enhancements for products and services, contributing to enterprise-level strategies.

Join Wing, a pioneering company on a mission to redefine the future of work by creating world-class teams and automating operations. We are seeking an AI-Driven Back-End Developer to design, build, and maintain robust server-side applications that power AI solutions. The ideal candidate will possess strong expertise in back-end technologies, cloud infrastructure, and database management, along with hands-on experience in integrating and deploying AI/ML models and APIs. Your contributions will be vital in delivering innovative features that enhance user experiences and streamline operations.

Wing is on the lookout for exceptional talent to join the innovative team at M32 AI, a venture supported by leading Silicon Valley investors, focused on developing advanced AI solutions for traditional service providers.This role offers the dynamic environment of a startup, combined with the reliability of a corporate structure, all while eliminating bureaucratic obstacles.If you are motivated by challenges and eager to make a substantial contribution in a pivotal role, this is the chance you've been searching for.The RoleWe are in search of an Affiliate & Partnerships Specialist to develop innovative outbound strategies that transform lead generation. This is not your average position; it is a high-impact role that merges corporate expertise with state-of-the-art outreach techniques across email, LinkedIn, and other emerging platforms. You will conduct thorough market research, design hyper-targeted campaigns, and convert cold prospects into dedicated partners, driving our next phase of growth.

Join our dynamic team as an SEO Specialist for Managed Services! In this role, you will be responsible for optimizing our managed services to enhance online visibility and drive organic traffic. Your expertise in SEO strategies will help us connect with our clients effectively.

About New Era Technology New Era Technology is a global company with over 3,000 employees. The team focuses on connecting people, places, and information through secure technology solutions. The company emphasizes a People First approach, aiming to create an environment where everyone feels valued and supported. Team members work alongside industry-certified colleagues, access ongoing training, and receive competitive benefits. New Era Technology is committed to individual growth, continuous learning, and a collaborative, inclusive culture. Role Overview: Change Management Specialist (Manila) The Change Management Specialist will support a large group of network engineers and technical project managers during a significant network technology refresh for a major global bank. This role centers on managing change requests and ensuring smooth coordination throughout the project lifecycle. Key Responsibilities Collaborate with deployment engineers to plan, execute, and close change requests Work closely with technical project managers and network engineers to support project goals Utilize ServiceNow to manage and track change management processes What We’re Looking For Expertise in ServiceNow Experience supporting technical teams, especially in large-scale network projects Strong communication and coordination skills This position is based in Manila. Candidates interested in making a real impact within a supportive, growth-focused company are encouraged to apply.

About the RoleAs an SAP Finance Vertex / REFX / FICA Specialist, you will collaborate closely with our clients, functioning as a consulting professional responsible for designing, building, and implementing initiatives aimed at enhancing business performance. Your key responsibilities will include:Supporting ERP platform-driven business design and assessment initiatives, including value assessments, business case development, and process re-engineering.Designing and implementing SAP Finance solutions using the Vertex tax engine, SAP REFX, and SAP FICA, ensuring that all processes align with business objectives.Working with cross-functional teams to analyze current finance processes and pinpoint opportunities for improvement.Providing advisory support on SAP Finance processes and industry best practices to our CMT clients.Engaging in proposal and business development activities, including responding to RFPs, estimating efforts, and designing solutions for SAP transformations.Assisting in the creation of proof of concepts and reusable assets to speed up delivery for future projects.Delivering impactful presentations and documentation to clients and company leadership.

Join our dynamic BIM team as a BIM Coordinator, collaborating with our design specialists on diverse projects throughout the Asia-Pacific region. We’re seeking an innovative BIM modeller who is passionate about leveraging Building Information Modeling to enhance design accuracy and efficiency.Key Responsibilities:The successful candidate will excel in the following areas:• Develop and maintain sophisticated 3D models utilizing advanced BIM software.• Engage in regular collaboration with architects, engineers, and design teams to ensure project alignment.• Validate model accuracy to meet project specifications, proactively identifying and addressing conflicts during the design phase.• Utilize BIM for constructability assessments, quantity take-offs, and project lifecycle operations.• Uphold data integrity and consistency across various BIM models and disciplines while staying abreast of the latest advancements in BIM technology.Qualifications:The ideal candidate will demonstrate the following qualifications:• Enthusiasm for supporting the design team through all BIM-related tasks.• Exceptional collaborative and interpersonal abilities.• Strong time management skills with a proven ability to meet deadlines.• Proficient in interpreting technical drawings and plans.• Advanced mathematical and computer skills, with a creative flair.• A degree in Civil or Architectural Engineering is preferred, or equivalent experience.• Excellent written and oral communication skills, capable of presenting to various audiences including board members.

OverviewThe Land Acquisition Specialist plays a crucial role in the evaluation and acquisition of land for renewable energy projects. This position involves utilizing drone technology to conduct detailed surveys, creating high-accuracy Digital Elevation Models (DEMs) and orthomosaics to analyze topographical features. The specialist will perform site assessments and engage with various stakeholders, including land agents and local government units (LGUs), to facilitate land acquisition processes.Key ResponsibilitiesPlan and execute drone surveys, ensuring accuracy and compliance with project requirements.Conduct on-site reconnaissance and drone surveys utilizing DJI Mavic 3 Enterprise and LiDAR technology.Post-process survey data to produce precise orthomosaics, DEMs, Digital Terrain Models (DTMs), and point clouds for terrain analysis.Perform comprehensive site inspections based on criteria such as terrain stability, flood risk, soil quality, and environmental impact.Facilitate and participate in meetings with external stakeholders, including brokers, landowners, and government representatives.Request and obtain necessary technical and legal documentation from LGUs and government agencies.Assist the Land Acquisition Manager in:Identifying potential land brokers and agents through various platforms.Building and maintaining professional relationships with stakeholders.Communicating ib vogt's land acquisition standards to external parties.Acquiring properties and relevant documentation from stakeholders.Conducting thorough checks on technical and legal documents.Encoding and plotting technical descriptions from property documents.Verifying the accuracy of technical descriptions on property documents.Compiling technical summaries and reports for each site.Digitizing land plots based on georeferenced maps (cadastral, tax, vicinity maps, etc.).Evaluating newly offered properties and sharing findings with internal and external stakeholders.Generating mapping outputs such as CAD files, Shapefiles, and KMZ files.Collaborating with internal teams on grid availability, terrain assessments, engineering design, and other related areas.Preparing and presenting reports to upper management.Ensuring compliance with mapping requirements for permits and land-related issues.Quality checking survey outputs from third-party contractors when necessary.Coordinating with finance and administration for budgetary and administrative tasks.Sign and seal mapping documents as required.

Job Overview:Join our dynamic team at tasq-work, where you will collaborate closely with clients as a consulting professional, designing, building, and implementing strategic initiatives aimed at enhancing business performance. Your role will involve:Leading efforts within the Digital Core & Enterprise Transformation team to assess and design ERP-driven business processes, including value assessments and business case development.Providing expert solutions for clients facing challenges in the SAP Finance landscape, leveraging your experience with Vertex tax engine, SAP REFX, or SAP FICA throughout the project lifecycle.Utilizing strong problem-solving skills to identify, escalate, track, and resolve issues efficiently.Demonstrating effective communication and presentation skills while engaging with clients to comprehend their requirements and scope, defining solutions, articulating business benefits, and developing actionable roadmaps.Creating innovative solution designs that capitalize on our extensive service offerings.Supporting business development initiatives by collaborating with teams on proposal generation, shaping solution plans, and defining delivery approaches for SAP transformations.Overseeing ERP integrations and assisting in developing proof of concepts as necessary.Employing strong analytical skills to deliver clarity and valuable data insights.Key Skills and Qualifications:In-depth proficiency in SAP Finance, with a robust understanding of SAP Finance concepts and the ability to identify, design, and configure Vertex Tax engine, SAP FICA, or SAP REFX, integrated with other modules.Experience serving as an SAP Finance functional consultant, particularly with Vertex tax engine, and supporting end-to-end proposal requests.Ability to advise clients on SAP Finance and Vertex tax engine, SAP REFX, or SAP FICA processes based on industry best practices.Capability to analyze existing business processes and pinpoint areas for enhancement.Experience providing training and support to client sales teams on best practices for order creation.Ensuring all client sales activities are thoroughly documented and tracked within the system.Engagement in developing thought leadership content, including white papers and presentations on current industry topics.Vertex Tax Engine Responsibilities:Implementing new requirements and maintaining the Vertex O Series, emphasizing global indirect tax solutions.Configuring and managing Vertex tax rules, rates, and jurisdictions to guarantee accurate and compliant tax calculations across all transactions.