Head of Customer Operations - B2B SaaS (Remote/Hybrid)

About Us:Momos is an innovative and rapidly expanding company with its headquarters based in Singapore and the United States. As we pursue our ambitious growth strategy, we are excited to broaden our operations throughout the APAC region. Our core mission is to empower our brands to foster happiness among their customers at every location using advanced AI t…

About AvePoint: AvePoint stands as the global leader in data security, governance, and resilience, surpassing conventional solutions to forge a robust data foundation that empowers organizations to collaborate with confidence. With over 25,000 customers globally, they rely on the AvePoint Confidence Platform to prepare, secure, and optimize critical data across Microsoft, Google, Salesforce, and various collaboration environments. The company boasts a global channel partner program encompassing around 5,000 managed service providers, value-added resellers, and systems integrators, with solutions available in more than 100 cloud marketplaces. To explore more, visit www.avepoint.com. At AvePoint, we are dedicated to investing in our people. Our values of agility, passion, and teamwork equip us to deliver our best work and cultivate a culture that empowers you to shape your career, make a significant impact, and take ownership of your future. Unleash your potential! About the Role: This is a full-time position with AvePoint as your employer. You will be operating in a client-facing role, working directly with one of AvePoint’s clients. This position requires a full onsite work setup, necessitating your presence at the client’s office in BGC, Taguig, from Monday to Friday. What Will You Be Doing? Develop and maintain user-friendly web applications using React.js. Utilize advanced React.js concepts including Hooks, Suspense, and Context API. Implement and manage state using libraries like Redux. Write and maintain tests using frameworks like Jest and React Testing Library. Optimize application performance through techniques such as lazy loading and memoization.

Join our dynamic team at AvePoint as a Senior Java Developer, where you will have the opportunity to work on innovative solutions that empower organizations to manage and optimize their data. We are looking for a talented individual with a passion for technology and a strong understanding of Java development to help us deliver high-quality software solutions.

At NiCE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be catalysts for change, and we are committed to achieving exemplary standards in everything we do. If you share our passion for innovation and excellence, we invite you to explore an exciting career opportunity that ignites your potential.What does the role entail?As part of our expanding professional services team in Manila, you will become an expert advocate for Proactive AI, delivering top-notch implementations, analyses, and support to clients globally.Initially collaborating with teams in the EU and US, you will ensure quality assurance, automation, implementation, and ongoing support for our diverse clientele. As Proactive AI expands into the APAC region, the Manila team will spearhead the implementation and support for local clients.How will you contribute to our success?Implement MPower Proactive AI Agents under the mentorship of senior engineers, overseeing the process from requirement gathering to configuration, testing, and deployment.Ensure client satisfaction by executing technical tasks with a focus on quality and accuracy.Work collaboratively with regional and global teams to develop and support proactive customer journeys utilizing our internal tools and APIs.Analyze client needs and help translate business processes into automated solutions.Customize and configure the SaaS platform to align with customer requirements.Document solution designs, integrations, and implementation procedures effectively.Conduct troubleshooting, debugging, and issue resolution for deployed solutions.Assist in optimizing customer journeys through MPower transactional data and analytics.Maintain and write SQL queries for reporting and data validation purposes.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Take on additional responsibilities as needed to support Professional Services objectives.

Join getwingapp, a leading digital marketing agency dedicated to empowering small businesses through strategic marketing initiatives. We are seeking a motivated Part-Time Sales Development Representative (SDR) who has a background in digital marketing. The ideal candidate will excel in client communication, lead outreach, and appointment scheduling, with a strong proficiency in GoHighLevel (GHL). This role is perfect for someone who is organized, detail-oriented, and eager to support our clients' growth.

Join our dynamic team at Datacom as a Senior MuleSoft Developer. In this pivotal role, you will leverage your expertise in MuleSoft to design and implement robust integration solutions that enhance our service delivery and operational efficiency. You will collaborate with cross-functional teams to gather requirements, develop integration patterns, and ensure seamless connections between systems.

Please ensure to whitelist the domains "lever.co" and "hire.lever.co" with your email provider to guarantee that you receive our communications. Client Overview:Join a pioneering organization at the forefront of artificial intelligence, operating within a collaborative framework that includes a dedicated Executive Assistant team and a vibrant recruitment department. We are on the lookout for a specialized Sourcing Assistant to elevate our current workflows and enhance our candidate sourcing capabilities.Industry: Artificial Intelligence / TechnologyLocation: Philippines Role Objective:We aim to find a proficient Sourcing Assistant adept at building robust candidate pipelines via LinkedIn and utilizing AI tools for insightful evaluation and outreach.Schedule:• 8:00 AM – 5:00 PM PSTKey Responsibilities:Identify and source qualified candidates on LinkedIn aligned with specific hiring criteria.Leverage AI tools to evaluate resumes against established benchmarks and pinpoint top talent.Compose and dispatch personalized outreach messages to attract prospective candidates.Qualifications:Proficient in AI Tools: Skillful in utilizing applications such as ChatGPT, Claude, or Gemini for analytical tasks including resume assessments and tailored email drafting.Exceptional English Communication: Near-native proficiency for effective candidate screening and executive-level dialogue.LinkedIn Sourcing Expertise: Demonstrated experience in identifying and evaluating specific talent profiles.Schedule Availability: Must be available to work from 8:00 AM – 5:00 PM Pacific Time. Preferred Qualifications:Experience with Lever (ATS)Familiarity with Notion and SlackProficient in Google WorkspaceTools & Platforms:LinkedIn (Sourcing)AI Tools (ChatGPT, Claude, Gemini)Google WorkspaceLever (ATS)Slack

At NiCE, we embrace challenges without limits, constantly pushing our boundaries. We are ambitious, transformative, and committed to winning. Our standards are set high, and we consistently exceed them. If you share our passion, we present you with an extraordinary opportunity to ignite your career.What does this role entail?As part of our expanding professional services team in Manila, you will become a champion and expert in Proactive AI, providing top-notch implementations, analyses, support, and more to clients globally.Initially collaborating with our teams in the EU and US, you will ensure quality assurance, automation, implementation, and support for both new and existing clients. As Proactive AI extends into the APAC region, our Manila team will spearhead local client implementations, quality assurance, support, and delivery.How will you contribute to our success?Implement MPower Proactive AI Agents under experienced engineers' guidance, from understanding requirements to configuration, testing, and deployment.Deliver quality-driven technical tasks in client engagements focusing on accuracy and satisfaction.Work with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.Analyze client needs and aid in translating business processes into automated solutions.Configure and customize the SaaS platform to align with customer requirements.Assist in documenting solution designs, integrations, and implementation workflows.Troubleshoot, debug, and resolve issues related to implemented solutions.Enhance customer journey optimization using MPower transactional data and basic analytics.Write and maintain SQL queries for effective reporting and data validation.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing, documentation, and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Perform additional duties as assigned to support Professional Services objectives.

Join our client, a pioneering climate-tech venture dedicated to constructing the world’s first net-zero homes and communities in the Philippines. With a mission to combat climate change, their innovative homes are designed to save over 6,000 tons of CO2 emissions annually while enhancing the living standards of local communities by generating additional income for homeowners. They are proudly partnered with ENGIE, a global leader in energy management and generation, to bring this vision to life.The team is expanding, and they are searching for passionate and enterprising professionals to join their ranks. If you are a self-motivated individual eager to make a meaningful impact in your career, you are exactly who they are looking for!About Your RoleAs the Partner Development Director, you will play a crucial role in spearheading partner engagement initiatives, cultivating relationships, and leading business development strategies. Collaborating closely with the CEO/founder, you will ensure exceptional service delivery, foster long-term partnerships, and identify new avenues to enhance client offerings. The ideal candidate will demonstrate strong leadership, project management, and negotiation capabilities, combined with a client-focused approach to achieve high-impact results.Key Responsibilities Manage client engagement strategies from inception to execution, ensuring top-tier service delivery. Establish and nurture strong, long-lasting relationships with clients, serving as the primary point of contact. Formulate and implement go-to-market strategies aimed at achieving or surpassing sales and revenue goals. Address and resolve client concerns, ensuring prompt and effective communication. Lead negotiations with clients and partners, structuring mutually beneficial agreements. Monitor client satisfaction, collect feedback, and initiate enhancements to improve relationships. Identify and evaluate new market opportunities, strategic partnerships, and growth initiatives. Draft and present proposals, contracts, budgets, and business models tailored to client needs. Track progress, manage resource availability and allocation, collaborate with cross-functional teams, and oversee multiple stakeholders. Flexibly contribute to the overall development of the company and undertake additional tasks as necessary.

Wing is on an ambitious journey to reshape the future of work for organizations around the globe! We seek a highly skilled Accounting Specialist with in-depth knowledge of US taxation to join our dynamic team remotely from Manila, Philippines. In this pivotal role, you will manage and oversee US taxation processes, ensuring adherence to IRS regulations and GAAP principles. Your responsibilities will include preparing and filing corporate tax returns, developing tax strategies, conducting audits, and providing high-level financial analysis. If you are passionate about optimizing financial performance and navigating complex tax regulations, we want to hear from you!

Join Xcellink and be at the forefront of transforming enterprise applications. We empower users and accelerate development through innovative solutions.We seek talented OutSystems Developers who are adept at designing, developing, and optimizing applications. Your expertise will play a vital role in shaping the future of our technology landscape.Key Responsibilities:Design, develop, and maintain applications leveraging the OutSystems Platform.Utilize .NET, SQL, and JavaScript to deliver robust and scalable solutions.Engage with business stakeholders to gather requirements and translate them into effective technical solutions.Implement coding best practices and ensure high standards in application development.Troubleshoot and resolve application issues to guarantee optimal performance and user satisfaction.Conduct code reviews and mentor junior developers.Keep up-to-date with OutSystems updates and emerging technologies to enhance your skills.Ensure timely project completion and the delivery of high-quality solutions.

About AvePoint:At AvePoint, we lead the way in data security, governance, and resilience, providing innovative solutions that empower organizations globally to collaborate with confidence. Our AvePoint Confidence Platform is trusted by over 25,000 customers worldwide to manage, secure, and optimize critical data across platforms like Microsoft, Google, and Salesforce. With a robust global channel partner program encompassing about 5,000 service providers, our solutions are available in over 100 cloud marketplaces. Discover more at www.avepoint.com.We are dedicated to investing in our employees, fostering a culture of agility, passion, and teamwork that empowers you to shape your career and make a meaningful impact.About the Role:This is a full-time position at AvePoint, where you will work directly with one of our clients in a client-facing role. The position requires a full onsite work setup at the client's office located in BGC, Taguig, from Monday to Friday.Responsibilities:Analyze legacy JSP UI and Java code to extract business rules and design APIs for invoking existing Java methods.Document API specifications including request and response schema, and mapping of variables from payloads to UI fields.Collaborate with Business Analysts to finalize design specifications with the client.Build and maintain robust APIs and support integration efforts.

Wing Assistant is on the lookout for a talented Senior React Native Developer to play a pivotal role in the technical development of our Minimum Viable Product (MVP). In this exciting position, you will leverage essential technologies including Express.js, React, and SQL or MongoDB to drive our project forward.Key Responsibilities: - Spearhead the technical development of the MVP utilizing React Native and other relevant technologies. - Facilitate and oversee the Meta API approval and documentation processes. - Ensure the product's deployment is seamless and efficient using platforms like AWS and MongoDB. - Exhibit proficiency in both front-end and back-end development, specifically with Express.js and React. - Demonstrate strong database management skills with SQL or MongoDB. - Utilize deployment tools such as Vercel and AWS effectively. - Have a solid understanding of authentication processes, including 2FA via phone or email (e.g., Twilio). - Be familiar with ContextAPI or Redux Toolkit for state management. - Possess experience with CSS libraries, preferably Tailwind CSS, and component libraries like MUI or Ant Design. - Exhibit a high degree of independence while working remotely, ensuring quality deliverables with minimal oversight. - Communicate effectively in both written and verbal English. - A minimum of 5 years of experience in React Development, Database Technologies, and the Meta API is required.Preferred Qualifications: - Evidence of previous work with the Meta API and related processes. - Immediate availability to commence project work. - Outstanding interpersonal skills, a positive attitude, and a proactive work ethic.Responsibilities: - Collaborate with the development team to create and refine the technical aspects of the MVP. - Ensure efficient approval and documentation processes with Meta. - Oversee the smooth deployment of the product. - Develop and maintain project code and databases. - Work collaboratively with our diverse, global team. - Maintain effective communication in English, both written and verbally.We invite applicants to share links to previous projects that utilized the Meta API in the

Join our dynamic team as a Senior Java Developer at Adaptive Financial Consulting, where innovation meets finance. In this role, you will leverage your extensive Java expertise to develop cutting-edge fintech solutions that enhance our clients' financial operations.As a key player in our tech team, you will collaborate with other developers and stakeholders to design, implement, and optimize high-performance applications. Your contributions will directly impact our mission to deliver exceptional financial services.

Join Rocket Partners PH OPC as a Senior Java Cloud Developer and unleash your potential in a dynamic and innovative environment.About Us: At Rocket Partners PH OPC, we are passionate about leveraging cutting-edge technology to solve intricate challenges for our clients. Our team excels at harnessing the cloud's power to accelerate creative solutions and drive sustainable success. We are in search of exceptional builders and leaders who can design, develop, and deliver groundbreaking solutions from the ground up, while guiding our organization and US client base towards scalable achievements.Position Overview: As our team expands, we invite you to share our commitment to enhancing our clients' success. The ideal candidate will bring over 8 years of hands-on experience in Java Spring Boot development with a strong focus on creating cloud-native solutions using AWS or Microsoft Azure.

Are you a passionate WordPress Developer ready to take your skills to the next level? We are on the lookout for a talented mid-to-senior level developer who thrives on debugging, coding, and creating exceptional WordPress websites. Join our client’s dynamic team and seize the opportunity to craft visually stunning and highly functional websites that truly resonate. About the ClientOur client is a mission-driven creative agency that focuses on collaborating with not-for-profit and purpose-led organizations worldwide. Established in 2013, they seamlessly blend strategy and creativity to inspire change, shape narratives, and make a significant impact. Their dedication to fostering meaningful transformations empowers organizations to share impactful stories, create unique identities, and execute campaigns and websites that achieve remarkable outcomes.

Join Outlier, a leader in enhancing AI models through human insight. Are you a seasoned Video Content Description Specialist eager to contribute your skills to the development of cutting-edge AI? This is your chance to make a difference! About the Opportunity: We are seeking talented Video Content Description Specialists to assist in training generative AI models and improving their accuracy.This is a flexible freelance role, allowing you to work remotely at your convenience.Your Contributions Will Include: Evaluating the accuracy and relevance of text generated by AI models.Creating and answering inquiries related to Video Content Description.Assessing and ranking domain-specific outputs produced by AI. Desired Qualifications: A bachelor’s degree or higher in Video Content Description or a related field.Proven experience as a Video Content Description Specialist.Exceptional writing skills, with the ability to articulate concepts related to Video Content Description fluently in English. Compensation:Hourly rates for Video Content Description specialists range from $9 to $16 USD, depending on expertise and project specifics. Rates may vary based on skill assessments, location, and project needs. Higher compensation may be available for advanced degrees or specialized knowledge. Please review specific project payment details.*Base pay is influenced by factors such as expertise, experience, and required skillsets. Note that rates may adjust throughout the project lifecycle.PLEASE NOTE: We collect, retain, and utilize personal data as outlined in our privacy policy.

Job Title: Oracle Forms/PLSQL DeveloperLocation: Makati, Philippines (Fully Onsite)Join Cygnify, a dynamic fintech company, as we seek an accomplished Oracle Forms/PLSQL Developer to enhance our team in Manila. If you possess a passion for innovative technology solutions in finance, this is your opportunity to make an impact.Key Responsibilities:Develop and sustain Oracle Forms, Reports, and PL/SQL programs.Analyze and enhance SQL/PLSQL performance tailored for high-volume systems.Craft technical solutions and facilitate legacy data migration.Deliver application support to clients and internal stakeholders.Collaborate within Agile teams to produce top-notch code.

Join Our Dynamic Team as a Business Development Associate!At Substance, we are not just seeking an individual who wishes to 'try BD.' We want a passionate professional who recognizes that business development involves overcoming rejection, embracing repetitive tasks, and delivering tangible results. This pivotal role is at the forefront of our revenue generation efforts, where you will engage with startups, SMEs, and Fortune 500 companies to unlock new opportunities.Your Responsibilities Include:Proactively reach out to potential clients across APAC, the US, and Europe—specifically targeting founders, hiring managers, and HR leaders.Effectively communicate our internship recruitment solutions in a manner that resonates commercially.Build and maintain a robust pipeline of companies that are actively seeking to hire interns.Collaborate with team members to transform discussions into signed mandates and successful hires.Forge partnerships with universities, schools, and local communities to establish a continuous flow of internship candidates.Continuously refine outreach strategies, messaging, and targeting based on effectiveness.What This Role Entails:Prepare for a journey filled with 'no' responses more often than 'yes'—if this doesn’t invigorate you, this position may not be the right fit.Engage in thoughtful strategy rather than merely executing scripts.Your performance will be assessed based on outcomes rather than effort alone.If you are committed and eager to learn, expect rapid professional growth due to our direct feedback culture.

Join our innovative team at SEO Sherpa as a talented Full-Stack Web Developer, where you will play a pivotal role in enhancing our clients' online presence.In this dynamic position, you will strategize and implement website enhancements, ranging from speed optimization to improving user experiences. Your responsibilities will encompass everything from developing custom tracking scripts to building engaging landing pages.Collaboration is key in this role as you will work closely with our SEO and paid search teams, applying performance recommendations directly to client websites. Your expertise in deploying technical upgrades and customizations across various content management systems—including WordPress, Shopify, Magento, and bespoke builds—will be invaluable.As you monitor your portfolio of websites, you will address issues as they arise, ensuring optimal site health while delivering exceptional functionality and performance that delights both clients and their users. Your objective is to foster organic traffic growth and enhance revenue.Note: This is a fully remote position, but collaboration with team members is essential. Candidates located in time zones within 4 hours of Dubai (GST) will be prioritized for this role.