Senior Process Quality Associate

This is a hybrid role based at Arthaland Century Pacific Tower, 5th Avenue, BGC. You will be required to work from our office at least one day a week. The expected working hours for this position are from 12:00 AM to 9:00 AM, aligned with the Philippine Time Zone (PHT). About Point: ✨ Real Impact, Real People: Our mission is to enhance homeownership by makin…

At NiCE, we embrace challenges and strive to exceed our limits. We are ambitious and transformative, aiming for victory in every endeavor. By setting and surpassing the highest standards, we unlock incredible career opportunities that ignite passion and drive.What is this role about?The Senior Technical Account Manager is a specialist in account and project management, as well as technical resolution, excelling at the top tier of the industry. This position is crucial in surpassing customer expectations, refining processes and technologies, and fostering company growth through collaboration with cross-functional teams.In this pivotal role, you will tackle complex challenges, providing unparalleled technical and customer service to enterprise-level accounts. By collaborating with leading resources within the company, you will enable strategic customers to overcome issues, leverage our technology and services for business success, enhance product adoption, serve as references for prospective clients, and nurture long-term loyalty.How will you make an impact?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.Partner with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure effective implementation with the necessary resources.Build and sustain productive relationships throughout all levels of the customer’s organization, from front-line management to senior leadership.Understand customer business objectives and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.Engage cross-functional teams to resolve technical issues, ensuring prompt resolution within SLA targets to enhance overall customer satisfaction.Coordinate projects to ensure alignment with company strategies, either managing them directly or collaborating with Project Managers.Utilize deep technical expertise of NiCE products and associated technologies to implement solutions that expedite customer success.Conduct regular service and technology reviews, ensuring clear and timely communication with customers, and adeptly manage escalated situations.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and company through shared expertise and continuous improvement.Identify and suggest enhancements to products and services, contributing to strategic initiatives for enterprise-level accounts.

At NiCE Systems, we embrace challenges as opportunities, continuously pushing our limits to achieve excellence. We are driven by ambition, innovation, and a commitment to success. If you share our passion and determination, we invite you to explore a career opportunity that will ignite your potential.What is the role about?The Senior Technical Account Manager is a seasoned professional in account management, project oversight, and technical troubleshooting, consistently excelling in delivering top-tier service. This role is crucial in surpassing customer expectations, optimizing processes and technology, and contributing to the company’s growth through collaboration with diverse teams.This pivotal position addresses complex challenges, providing outstanding technical support and customer service for enterprise-level accounts. By collaborating with key internal resources, this role enables strategic customers to effectively utilize our technology and services, enhance product adoption, serve as references for potential clients, and cultivate lasting loyalty.How will you make an impact?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring seamless contract execution, SLA adherence, and continuous customer engagement.Partner with Sales and Sales Engineering to identify customer opportunities, manage risks, and guarantee successful implementations with appropriate resources.Build and nurture strong relationships across all levels of the customer organization, from operational staff to executive leadership.Gain insight into customers’ business objectives and drive ROI through NiCE’s products and services, establishing yourself as a trusted advisor.Engage with cross-functional teams to resolve technical issues promptly, ensuring all challenges are addressed within SLA targets to enhance overall customer satisfaction.Oversee and align projects to ensure coherence with the company strategy and successful completion, managing personally or collaborating with Project Managers.Utilize extensive technical expertise in NiCE products and related technologies to implement solutions that propel customer success.Conduct regular service and technology assessments, maintaining clear and timely communication with customers while effectively managing escalations.Provide guidance, mentorship, and lead escalations, contributing to the success of the team and the organization by driving improvements and sharing knowledge.Identify and propose enhancements to products and services, contributing to the strategic growth of enterprise-level accounts.

Join Spreetail as a Senior Channels Advertising Manager and play a pivotal role in shaping our advertising strategies across various channels. You will lead innovative campaigns, optimize performance, and collaborate with cross-functional teams to enhance our brand visibility and drive revenue growth.

AvePoint is seeking a Senior Staff Internal Audit professional based in Manila, Philippines. This position takes the lead on significant audit projects and collaborates with teams throughout the company to maintain compliance with both regulations and internal standards. Key responsibilities Oversee major internal audit projects from initial planning through to completion. Collaborate with cross-functional groups to identify risks and suggest effective controls. Contribute to initiatives that improve operational efficiency and ensure compliance across the organization. Role focus This role centers on driving audit activities and supporting a culture of accountability and process improvement within AvePoint.

Join our dynamic team at Wrist as a GMP Team Lead. In this pivotal role, you will oversee our Good Manufacturing Practices (GMP) initiatives, ensuring compliance and excellence in our production processes. You will lead a team of dedicated professionals, fostering a culture of quality and safety while driving continuous improvement.

Company Summary:DVI Solutions has been at the forefront since 2002, providing state-of-the-art audio-visual setups that enhance communication and collaboration for our clients—whether connecting colleagues in the office or partners globally. With a strong presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Malaysia, and Indonesia, we cater to a diverse clientele that includes corporations, government agencies, educational institutions, retail, hospitality, and more across Asia. Position Overview:We are on the lookout for a driven and passionate Sales Account Manager to join our expanding team in the Philippines. The ideal candidate will take charge of managing and expanding our portfolio of corporate and B2B accounts, particularly in the IT hardware and infrastructure sector. This role merges key account management with proactive business development, primarily targeting medium to large enterprises, including multinational corporations. This is a full-time, on-site position (5 days a week). The successful candidate must possess a proven history in direct B2B sales, particularly in AV systems, IT hardware solutions (e.g., networking equipment, servers, infrastructure components), or workplace-related services, with substantial experience navigating complex tender processes. Key Responsibilities:Manage and nurture existing key corporate accounts by understanding their needs, fostering strong relationships, and providing exceptional service.Identify and cultivate new B2B business opportunities to enhance market presence, focusing on mid to large enterprises and MNCs.Oversee the complete sales cycle from lead generation and qualification to deal closure, including tender submissions and contract negotiations.Propose and promote customized solutions, which may encompass AV technologies, network infrastructure, and workplace fit-out or tenant solutions.Work closely with internal technical teams to develop tailored solutions that meet client requirements.Track account performance and sales metrics to ensure targets and revenue goals are achieved or surpassed.Maintain a thorough understanding of the IT hardware, AV, and workplace technology services markets, including competitive dynamics and emerging trends.Prepare and present regular reports on pipeline activity, account performance, and market insights to senior leadership.Represent the company at client meetings, industry events, and trade shows.

Intuition Machines harnesses the power of AI and machine learning to create robust enterprise security solutions. Our groundbreaking research supports systems that protect hundreds of millions of users globally, driven by a diverse, distributed team. You may recognize us from our flagship product, the hCaptcha security suite. We value efficiency, with minimal overhead, agile teams, and a focus on rapid iteration.As a Senior Cyber Security Analyst, you will utilize your deep knowledge in bot detection, web traffic analysis, and advanced behavioral analytics to investigate and identify irregular activities within our hCaptcha SaaS security platform.Your key responsibilities will include conducting in-depth investigations into potential automated and human threats, analyzing intricate patterns and behaviors, and formulating actionable insights to bolster our security framework. By collaborating closely with various teams, you will play a vital role in enhancing our AI and machine learning detection and response capabilities, ensuring our platform remains resilient against the ever-evolving landscape of cybersecurity threats.

Location and Work Arrangement This Senior Regulatory Affairs Manager position is based in Manila, Philippines. The role follows a hybrid work model, with in-office presence required at least once per week at Arthaland Century Pacific Tower, 5th Avenue, BGC. Working Hours The standard schedule for this role is 12:00 AM to 9:00 AM Philippine Time (PHT). Role Overview This is a senior leadership role focused on risk and compliance for Point Digital Finance in the Philippines. The manager will develop and expand the local risk and compliance function, supporting branch integration and ensuring adherence to Philippine regulations. Close collaboration with global teams is essential to tailor frameworks, manage regulator relationships, and promote risk awareness throughout the company. The work directly impacts operational integrity and supports business growth in the region.

Join Our Dynamic TeamAt ShopBack, we launched in 2014 with a vision to transform how brands and consumers interact. Founded by Henry and Joel, our aim was not just to establish a Cashback platform, but to innovate the marketing landscape. Recognizing the shortcomings of traditional advertising, we sought to create a platform that adds value for everyone involved. From a weekend prototype to a leading platform, ShopBack now caters to over 50 million users across 13 markets with partnerships from over 20,000 merchants, facilitating more than half a million transactions daily. Join us in building The World’s Most Rewarding Way to Shop.About the RoleAs a Regional Campaign Associate, you will play a pivotal role in defining our regional campaign strategy. This position requires a blend of strategic insight and hands-on execution to effectively plan, coordinate, and optimize campaigns across various markets. Collaborating with our Marketing, Commercial, and Product teams, you will ensure that our regional strategies align with local execution, ultimately driving measurable business success.

Job Overview:As a Senior Consulting Manager specializing in Marketing Technology, you will spearhead the design, implementation, and optimization of innovative MarTech and AdTech solutions tailored for our clients. Your responsibilities will encompass conducting detailed capability assessments, crafting solution architectures, and driving strategic business development initiatives. You will lead a dedicated team of specialists while collaborating closely with technology providers to deliver transformative marketing strategies that enhance client outcomes.Key Responsibilities:Perform comprehensive assessments of MarTech/AdTech capabilities and offer actionable recommendations for stack optimization and use case development to maximize effectiveness.Design and plan the architecture, vision, and roadmap for MarTech and AdTech solutions that align with client objectives.Collect and analyze business requirements to design effective processes and solutions for marketing and advertising tool implementation.Conduct thorough vendor assessments and explore new MarTech/AdTech systems and suppliers.Collaborate with technology solution providers and marketing agencies to create customized marketing solutions.Coordinate with technology teams to facilitate and implement integrations between various tools/platforms, including API-based integrations.Remain informed about the evolving landscape of MarTech and AdTech.Understand and communicate the implications of regulations such as CCPA and GDPR on marketing channels.Lead project management efforts across multiple stakeholders and projects with exceptional organizational skills.Recruit, train, and oversee a team of digital marketing platform specialists, managing their workload effectively.Drive initiatives for business development and establish thought leadership within the digital marketing platform sector.Required Skills and Qualifications:Essential Skills: Expertise in MarTech/AdTech transformation, MarTech assessments, Adobe Experience Cloud, Salesforce Marketing Cloud, and Google Marketing Platform.Deep understanding of marketing processes, operational models, and marketing technologies.Proven experience in research and analysis, identifying new opportunities, and crafting innovative solutions. Hands-on experience with tools such as Adobe Campaign, Marketo, Pega Decisioning, SFMC, tag management platforms (GTM, Launch, Tealium), DMPs, and cloud computing platforms.Desirable Skills: Familiarity with Firebase, AppsFlyer, ad serving tools, programmatic channels, campaign tracking and attribution tools, and Ads Data Hub.Additional Information:Minimum of 12 years of professional experience for management level, and 5 years for consulting level, in digital marketing/advertising platforms across sectors such as E-Commerce, CPG, Telecom, Healthcare, and Financial Services.

Role Overview NiCE Systems is seeking a Senior Technical Account Manager for the APAC region, based in Manila, Philippines. This role centers on managing enterprise client relationships, overseeing projects, and solving technical challenges. The position is key to exceeding client expectations, improving processes, and supporting growth in partnership with teams across the company. This is a hands-on role focused on addressing complex issues and providing high-level technical and customer support to enterprise clients. Collaboration with internal experts helps clients get the most from NiCE’s technology and services, increase product engagement, and build long-term loyalty. Main Responsibilities Serve as the main contact and advocate for assigned enterprise accounts, ensuring contract delivery, SLA compliance, and ongoing customer education. Partner with Sales and Sales Engineering to align on customer opportunities, manage risks, and support successful implementations with the right resources. Develop and maintain strong relationships at all levels within customer organizations, from frontline managers to senior executives. Understand customer business goals and drive ROI through NiCE’s solutions, acting as a trusted advisor. Work with cross-functional teams to resolve technical issues, meeting SLA requirements to improve customer satisfaction. Coordinate projects to ensure they align with broader strategies and deliver successful outcomes, either directly or in collaboration with Project Managers. Apply deep technical knowledge of NiCE products and related technologies to implement solutions that support customer success. Conduct regular service and technology reviews, communicate promptly with customers, and manage escalations effectively. Provide coaching, mentorship, and leadership on escalations, sharing expertise to support team and company goals. Identify and recommend product and service improvements, contributing to strategic initiatives at the enterprise level.

Location: Manila, Philippines Company: NiCE Systems Role: Senior Technical Account Manager, APAC Region Role Overview The Senior Technical Account Manager plays a key role in supporting enterprise customers across the APAC region. This position focuses on building strong client relationships, resolving technical issues, and ensuring that enterprise accounts receive consistent, high-quality service. The role works closely with internal teams to help clients achieve their business goals using NiCE products and services. Main Responsibilities Serve as the main point of contact and advocate for assigned enterprise accounts, overseeing contract execution and service level agreement (SLA) compliance. Maintain ongoing customer engagement to build loyalty and long-term partnerships. Partner with Sales and Sales Engineering to identify new opportunities, reduce risks, and support successful project delivery. Develop relationships at all levels within client organizations, from operational staff to executive leaders. Understand each customer's business goals and demonstrate how NiCE solutions can deliver value as a trusted advisor. Work with cross-functional teams to resolve technical issues promptly and in line with SLA commitments. Coordinate project timelines and objectives, either directly or in collaboration with Project Managers, to align with strategic goals. Apply deep technical knowledge of NiCE products and related technologies to implement solutions that drive customer success. Conduct regular service and technology reviews, provide clear communication, and manage escalated issues effectively. Mentor colleagues, lead escalations, and contribute to ongoing team and organizational improvement. Identify opportunities for product or service enhancements and collaborate with product development teams on enterprise-level strategies.

Eucalyptus focuses on improving lifelong health by addressing global obesity and reducing preventable chronic diseases. The company supports patients through programs like Juniper, which combines GLP-1 medication with personalized nutrition, activity guidance, and coordinated care from a multidisciplinary team. Clinical research from Eucalyptus shows that this approach leads to significantly greater weight loss for patients. With over $100M raised and 130% year-over-year revenue growth, Eucalyptus has supported more than 350,000 patients across five markets. The company’s programs are recognized by organizations such as NICE and are tailored for patients in countries including Germany and Japan. Role overview The Senior Patient Support Specialist (Mid-Shift) is based in Manila, Philippines. This position extends beyond typical customer support by addressing patient concerns directly and helping to uphold a high standard of care. Support is provided via email, chat, and both inbound and outbound calls, ensuring patients receive prompt and compassionate assistance. Main responsibilities Patient-centric problem solving: Take ownership of patient issues, working to resolve them quickly and thoroughly. The aim is to deliver the highest standard of care and support, making a meaningful impact for patients. Collaborative partnerships: Coordinate closely with doctors, pharmacies, and delivery partners to ensure smooth service and positive outcomes for patients.

Nagarro is seeking a seasoned Business Process Expert (BPE) Commerce Functional Consultant specializing in Order-to-Cash (O2C) to spearhead and facilitate comprehensive BPE Commerce implementations. This role necessitates close collaboration with business stakeholders, technical teams, and integration partners to create scalable, customer-focused commerce solutions that seamlessly integrate with SAP S/4HANA and associated systems.Key Responsibilities:Engage in holistic BPE Commerce implementation projects, supporting all stages including requirement gathering, solution design, configuration, testing, training, User Acceptance Testing (UAT), data migration, and go-live assistance.Lead and enhance O2C processes within BPE Commerce encompassing product catalog management, pricing, promotions, customer relations, cart functionalities, checkout procedures, order management, returns, and refunds.Facilitate functional design and solution workshops with business stakeholders to convert their business needs into effective BPE Commerce solutions.Collaborate with SAP SD / S/4HANA teams to ensure smooth Commerce-to-SAP integration for order creation, billing, delivery, and invoicing processes.Build strong credibility and serve as a trusted advisor to client stakeholders across both business and IT domains.Review and validate Functional Requirement Specifications (FRS), solution designs, and functional configuration documents.Provide expert functional guidance on BPE Commerce capabilities, best practices, and solution quality throughout various projects.Assist in issue analysis and resolution by utilizing in-depth functional knowledge of O2C flows and integrations.Effectively collaborate with distributed teams, including technical developers, integration specialists, and offshore/onshore stakeholders.Analyze and address complex business and system challenges under tight deadlines and project pressures.

Join Santen as a Senior Medical Sales Representative, where you will play a pivotal role in promoting our innovative healthcare solutions. We are seeking a dedicated professional to drive sales growth and establish strong relationships with healthcare providers in the Bulacan, Valenzuela, and Caloocan regions.

About the Job:Join our dynamic team at tasq-work as we seek dedicated and enthusiastic professionals to shape service strategies, design and implement cutting-edge contact center solutions, and enhance our clients' service operations. We value strong communication skills, a solid understanding of relevant technologies, innovative thinking, and a fervent commitment to quality.Key Responsibilities:Analyze customer requests for Contact Center solutions and provide tailored recommendations, especially focusing on On-Premise and Cloud/Hybrid Cloud Solutions.Oversee Contact Center engagements, particularly with Genesys, throughout all project delivery phases.Lead the preparation of business proposals, collaborating closely with internal teams and external vendors to respond effectively to RFIs and RFPs.Enhance Genesys capabilities in collaboration with other managers, expanding our practice through headcount growth, creating insightful viewpoints, and developing assets aimed at improving operational efficiency and customer experience for our clients.

Wing is on an ambitious journey to reshape the future of work for organizations around the globe! We seek a highly skilled Accounting Specialist with in-depth knowledge of US taxation to join our dynamic team remotely from Manila, Philippines. In this pivotal role, you will manage and oversee US taxation processes, ensuring adherence to IRS regulations and GAAP principles. Your responsibilities will include preparing and filing corporate tax returns, developing tax strategies, conducting audits, and providing high-level financial analysis. If you are passionate about optimizing financial performance and navigating complex tax regulations, we want to hear from you!

Company Overview: cbs APAC is a premier international consulting firm based in Heidelberg, Germany. We specialize in providing cutting-edge consulting and technology solutions to major industrial enterprises utilizing SAP systems. For further insights into our organization, please visit our website at cbs APACPosition: SAP Consultant/Senior Consultant/Manager - Finance (FI/CO)Location: Manila, PhilippinesModules: FI/CONote: After submitting your application, you will receive a link to a role-specific questionnaire. Please ensure timely completion.Key Responsibilities:Lead the business process and functional design in SAP projects focused on Finance and Controlling.Facilitate workshops to evaluate and advise clients on S/4HANA feasibility.Oversee and drive comprehensive project activities across the Asia-Pacific region.Assist with pre-sales initiatives throughout the Asia-Pacific region.