Technical Support Advisor

Join Medfar as a Technical Support Advisor, where you will play a crucial role in assisting our clients with their technical inquiries and issues. You will provide exceptional customer service and technical support, ensuring clients have a seamless experience with our solutions.

Position Overview:As a Product Support Specialist at Genetec, you will join a vibrant team committed to delivering exceptional technical assistance to our clients for our cutting-edge video surveillance, access control, and license plate recognition products. Utilizing your technical troubleshooting skills, you will address product-related issues reported via phone, online portal, or live chat. Your collaborative spirit will be essential in fostering a positive experience for our valued customers.Your comprehensive onboarding process will be supported by experienced colleagues and your team leader, ensuring you have the tools necessary for success in your new role.Your Daily Responsibilities:Manage incoming calls, online tickets, and live chat inquiriesAnalyze and resolve complex technical issues faced by customersCreate and utilize virtual environments to train, test, and replicate customer setupsAccurately document all issues and customer interactions in our CRMEnsure all reported incidents are resolved in accordance with Genetec's SLACollaborate with team members and software delivery specialistsEscalate unresolved issues to higher levels of support when necessaryWhat Makes You a Great Fit:Technical diploma (DEC), IT/electronics certification, or equivalent professional experienceStrong analytical and troubleshooting skillsAbility to exercise sound judgment and make decisions under pressureProfessionalism and confidence in fast-paced environmentsAvailability to work rotating shifts until 8 PM and on holidays as neededFluency in both French and English, spoken and written (this role involves interactions with international collaborators and clients)Your Technical Expertise:Networking principles with a solid understanding of TCP/IP and UDP protocolsExperience with MS SQL databases (structure and queries)Microsoft Windows servers and Sysinternals utilitiesLinux architecture and systemsHardware troubleshooting skillsExperience using Active DirectoryFamiliarity with packet analysis tools (e.g., Wireshark)Preferred Qualifications:Experience in the field of video surveillance or related technology

Join jsheldllc as a Technical Advisor and Architect (OAQ), where you will leverage your expertise in forensic architecture and engineering to provide top-tier consultation and design solutions. Your role will involve working closely with clients to deliver innovative and effective architectural strategies that meet their needs.

As the Manager of Residence Relations and Advisor Support at Spectrum Healthcare, you will play a critical role in ensuring seamless communication and collaboration between our healthcare facilities and advisors. Your responsibilities will include managing relationships, providing comprehensive support to advisors, and enhancing the overall resident experience.

Join Medfar as a Technical Support Team Leader, where you'll lead a dedicated team in providing top-notch customer support. This is a fantastic opportunity for individuals eager to start their career in a dynamic environment. You will be instrumental in troubleshooting customer inquiries, managing support tickets, and ensuring customer satisfaction.

Team Dynamics:As a Technical Support Specialist, you will be part of a vibrant team of talented professionals providing exceptional technical support to Genetec clients for Omnicast products (video). Your troubleshooting skills will be essential in addressing customer inquiries via phone, online portal, or chat. You will contribute to a collaborative environment, playing a crucial role in Genetec's commitment to delivering a positive experience for every client.With a comprehensive onboarding process, seasoned colleagues and your team leader will guide you to thrive in your new role.Your Daily Overview:Handle incoming calls, online requests, and chats related to software applications, networking, Windows operating systems, SQL Server databases, hardware, and other relevant technologies.Understand, analyze, and resolve clients' technical issues, which may vary in complexity.Build and utilize a virtual environment to train, test, replicate client environments, and reproduce issues.Accurately log all client issues and interactions in our customer relationship management system.Ensure all reported incidents are resolved in accordance with Genetec's service level agreement.Collaborate with team members and software delivery specialists.Escalate unresolved issues as necessary.What Makes You an Ideal Candidate:Fluency in both French and English, written and spoken, as the role involves interactions with international clients and colleagues.Good judgment and the ability to make decisions under pressure.Technical diploma (DEC), certification in computer science or electronics, or equivalent work experience.Strong analytical and problem-solving skills.Ability to thrive in a fast-paced environment while maintaining professionalism and confidence.Willingness to work rotating shifts until 8 PM and on holidays as needed.Your Technical Expertise:Knowledge of networking principles and a solid understanding of TCP/IP and UDP protocol layers.Experience with MS SQL databases (structures and queries).Familiarity with Microsoft Windows Server utilities and Windows Sysinternals.

Join Our Dynamic Team:Are you eager to kickstart your career in technical support but lack the necessary technical skills? The Genetec Support Academy is a career advancement program designed for individuals interested in becoming part of our Level 1 Technical Support team. Engage in our comprehensive training program that will easily guide you into a fulfilling and challenging role!Our technical support team collaborates with Genetec clients to troubleshoot and resolve product-related issues via phone, online chat, or email. Become part of our collaborative environment, where you can enjoy opportunities for professional growth and make a positive impact on our clients' daily experiences.Your Day at a Glance: Enhance your technical skills through an official training program covering topics such as Windows administration, networking, databases, virtualization, cloud computing, cybersecurity, and more. Participate in virtual meetings, trainings, and workshops led by experienced technical trainers. Work with cutting-edge and innovative technologies in the physical security sector. Earn certification on Genetec products to deepen your knowledge. Qualities of an Ideal Candidate: Excellent communication skills in both French and English; additional languages are a plus. Analytical mindset with the ability to work confidently and professionally in a dynamic environment. Passionate about technology, resourceful, and possessing an empathetic approach. Preferred Qualifications: Experience with ticketing systems. Prior experience in handling customer calls. Basic understanding of electronics and electricity. What We Offer: Attractive compensation package. Training cost reimbursement program. Subsidized meals at our amazing Bistro (Les Cordons Bleus). Work-life balance through a flexible schedule. Unlimited free coffee. Free parking for all employees. On-site fitness center. We recognize that diverse backgrounds and experiences greatly enhance our teams. Even if you don't meet every qualification, we encourage you to apply—your profile might surprise us!Thank you for your application; however, please note that only candidates selected for an interview will be contacted.

Join Medfar as a Technical Support Team Leader and play a pivotal role in delivering exceptional customer service! We are looking for a dedicated individual who is eager to lead our technical support team in providing top-notch solutions to our clients. Your leadership will empower team members to deliver efficient, effective, and professional support, ensuring customer satisfaction and loyalty.

Join our dynamic team at info-ways as a Desktop Support Engineer, where you will be pivotal in providing top-notch technical assistance to our users. You will be responsible for troubleshooting hardware and software issues, ensuring that our systems run smoothly and efficiently.In this role, you will work closely with other IT professionals to deliver exceptional desktop support, maintain inventory, and implement solutions that enhance user experience. Your expertise will help us maintain our commitment to service excellence.

Welcome! Thank you for visiting us Are you actively seeking a new opportunity? Or are you just browsing the market? Well… you’re in the right place!We are on the lookout for a Bilingual Support Specialist to provide frontline technical assistance and advice to merchants using our point-of-sale platform. While adhering to established procedures and defined support structures, our specialists leverage their technical knowledge and problem-solving skills to identify incidents, determine root causes, and guide clients towards effective solutions. Frontline support specialists develop foundational expertise on Lightspeed products and acquire the technical judgment necessary to assist with increasingly complex merchant issues.Your Responsibilities:Provide technical support through all channels (chat, phone, email), assisting merchants in product usage and troubleshootingGo beyond apparent symptoms to diagnose root causes. You will analyze system behaviors, logs, and apply structured logic to resolve complex interdependencies between hardware and software.Interpret customer workflows and their business contexts to understand the impact of product configurations and operational processes on system performance.Utilize your knowledge of POS systems, back-office functions, and third-party integrations to support clients facing advanced technical challenges.Demonstrate discernment in high-pressure situations by autonomously determining the most effective troubleshooting path, balancing technical documentation with immediate client operational needs.Clearly document troubleshooting steps, observations, and results to ensure accurate case tracking and continuity between teams.Escalate complex technical issues according to defined procedures when in-depth system analysis is required.Keep your knowledge up to date on product features, support tools, and operational processes through continuous training.Provide exceptional customer service using strong interpersonal skills.

Join our team at Lightspeed! We are seeking a passionate Bilingual Support Specialist (French) to deliver exceptional technical support to our merchants utilizing our Point of Sale platform. In this vital role, you will employ your technical expertise and problem-solving abilities to diagnose issues, uncover root causes, and guide our customers toward effective solutions. As a frontline Support Specialist, you will build foundational knowledge across Lightspeed’s products and enhance your judgment to tackle increasingly complex scenarios.Key Responsibilities:Deliver technical support through various channels including Chat, Phone, and Email while assisting merchants with product usage and troubleshooting.Diagnose underlying issues by evaluating system behavior and applying logical reasoning to solve intricate hardware and software dependencies.Understand and interpret customer workflows to assess how product configurations affect system performance.Utilize your technical knowledge of POS systems, back-office functionalities, and third-party integrations to assist customers in navigating technical challenges.Demonstrate sound judgment in high-pressure situations, efficiently determining troubleshooting paths that balance technical documentation with customer needs.Document all troubleshooting steps and outcomes to ensure accurate case tracking and continuity across teams.Follow escalation procedures for complex technical issues requiring deeper investigation.Stay informed on product features and operational processes through ongoing training and learning.Exhibit excellent customer service by utilizing soft skills and empathetic communication during interactions.Additional Contributions:Identify recurring issues and gaps in documentation to improve the support experience.Collaborate with internal teams to ensure customer issues are thoroughly understood and resolved.Engage in ongoing learning initiatives to expand product knowledge and service capabilities.

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.

Hello! We're thrilled you're here At Lightspeed, we're on the lookout for a Bilingual Support Specialist (French) to join our dedicated team. This role involves providing exceptional technical support and guidance to merchants utilizing our innovative Point of Sale platform. Working within established protocols, you will leverage your technical expertise and problem-solving abilities to identify issues, uncover root causes, and assist customers in achieving effective solutions. You will cultivate a deep understanding of Lightspeed products, equipping you to tackle increasingly complex merchant challenges.Your Responsibilities Include:Deliver technical support across various channels, including chat, phone, and email, assisting merchants with product usage and troubleshooting.Diagnose root causes by analyzing system behaviors and logs, applying structured logic to resolve intricate hardware and software interdependencies.Interpret customer workflows to understand how product configurations and operations may affect system performance.Utilize your technical knowledge of POS systems and third-party integrations to navigate customers through complex technical challenges.Exercise sound judgment in high-pressure situations, determining the most efficient troubleshooting path while balancing technical documentation and customer needs.Document troubleshooting steps and outcomes clearly to ensure accurate case tracking and seamless continuity across teams.Escalate complex issues as per defined procedures when in-depth system investigations are necessary.Stay informed about product features and support tools through continuous learning and training.Provide outstanding customer service by demonstrating empathy and using effective communication skills.Additionally, You Will:Contribute to enhancing the support experience by identifying recurring issues and opportunities for process improvements.Collaborate with internal teams to ensure customer issues are fully understood and effectively addressed.

Join our dynamic team at System Canada Technologies as a Level 3 Windows Help Desk Support professional. In this role, you will provide advanced technical support to our clients, troubleshooting and resolving complex issues related to Windows operating systems and applications.Your expertise will be essential in ensuring seamless operation and satisfaction among our users. If you are passionate about technology and dedicated to delivering exceptional service, we want to hear from you!

The Technical Operations Coordinator plays a vital role in providing operational and administrative support to the Technical Operations management team, which includes the hangar/ramp, GSE, engineering, MCC, warehouse, and YQB functions at various levels.The successful candidate will be responsible for meticulously managing staff schedules within AMOS to ensure consistent and effective time sheet allocation within UKG. Additionally, this role involves overseeing various administrative and operational files.Key ResponsibilitiesOperational and Administrative SupportManage team and schedule changes, including long-term planning.Create and update work shifts based on operational needs.Collaborate with management to track timesheets and finalize payroll.Resolve scheduling and timesheet issues.Participate in continuous improvement meetings related to UKG, AMOS, and other tools, in collaboration with the IT team and management as needed.Actively manage employee vacation requests - Production.Develop step-by-step procedures aimed at process enhancement.Coordinate the execution of M-Actions at YUL and short-term off-site operations at Quebec (YQB).Coordinate long-term off-site operations as required.Management of Specific Administrative FilesApprove expense accounts via the Concur platform.Oversee the uniform file and approve orders.Process purchase requests from the Hangar and GSE via SAP.Track staffing (hangar and ramp) and HR files.Coordinate training files (standard courses).Generate union release reports.

Join the Dulcedo TeamAt Dulcedo, we redefine talent management by focusing on strategy, structure, and long-term vision rather than just volume. As a premier talent management agency, we specialize in representing creators, influencers, athletes, models, and entertainment talent across North America and globally. Our mission is to cultivate scalable and sustainable careers for our talent while providing exceptional service to the brands and partners we collaborate with. We prioritize robust systems, thoughtful recruitment, and intentional growth to avoid short-term gains or reactive hiring.Dulcedo is recognized as Canada’s largest multidisciplinary talent management group and a leading force in the US and North American markets. We oversee the global careers of over 500 models, hundreds of Olympic and professional athletes, and an expanding roster of top-tier digital creators, influencers, and streamers. With offices in Montreal and Toronto, and a vast network spanning Los Angeles, New York, Miami, and beyond, Dulcedo operates at the dynamic intersection of talent, culture, and entertainment.Commitment to Diversity, Equity, and Inclusion is fundamental to Dulcedo’s values and recruitment process. Our diverse workforce celebrates various ethnic backgrounds, races, gender identities, sexual orientations, abilities, and lived experiences. We are dedicated to recruiting, supporting, and nurturing talent in a manner that ensures equal opportunities for all applicants.Above all, Dulcedo embodies a people-first philosophy. Our team consists of ambitious, collaborative, and high-performing individuals who are passionate about culture, integrity, and impact. Proudly certified as a Great Place to Work, we create an environment that empowers individuals to grow, challenge themselves, and engage in meaningful work alongside industry-leading talent.Your Role: We are seeking a Senior Talent & Culture Advisor who is enthusiastic about employee relations, manager coaching, and enhancing company culture. In this multifaceted role, you will collaborate closely with Partners and Managers, where your HR expertise, daily support, and strategic insights will be essential for navigating business priorities while directly contributing to Talent & Culture operations across the Group!In essence, you will play a pivotal role in managing and optimizing various core HR functions, including employee relations, manager coaching, T&C operations, onboarding and offboarding, crisis management, benefits administration, and overall efficiency of the Group’s T&C function. This position demands versatility, adaptability, and a genuine passion for people, along with a solid HR knowledge base to effectively support our team of over 100 employees.

Join our dedicated team at Spectrum Healthcare as an Accommodation Advisor. In this vital role, you will be responsible for assisting clients in navigating accommodation options that best suit their needs. Your expertise will ensure a seamless experience for those seeking health-related accommodations.

Shaping the Future of Luxury Electric VehiclesAt Lucid, we are committed to revolutionizing the electric vehicle market with our stunning, luxury electric cars that enhance the human experience while pushing the boundaries of space, performance, and intelligence. Our vehicles are designed to be intuitive and liberating, exemplifying the future of mobility. We aspire to lead this exciting era of luxury electric vehicles by adhering strictly to the principles of exceptional design, ensuring that each decision we make serves to benefit both the individual and the environment. When conventions no longer bind us, we empower you to define your own driving experience. Join our team of the industry's brightest talents. In addition to offering competitive salaries, we provide a community for innovators eager to make a meaningful impact. If you are passionate about creating a sustainable and improved future, Lucid is the perfect place for you.Service AdvisorAs a Service Advisor at Lucid, you will be pivotal in delivering exceptional customer service and ensuring a remarkable experience at every touchpoint of the service process. You will welcome customers promptly, collaborate closely with technicians, accurately document customer concerns for diagnostics and repairs, and articulate all service options, including time and cost estimates. You will also monitor vehicles throughout the maintenance and repair process, ensuring that all work meets Lucid's high-quality standards before vehicles are returned to customers.

cima2 seeks a Service Offer Advisor in Montréal to help build strong client relationships and tailor service offerings to match client needs. This role involves close teamwork to identify solutions and provide attentive, thoughtful support. Key responsibilities Meet with clients to understand their requirements and recommend appropriate service options Work alongside colleagues to refine and enhance service offerings Contribute to efforts that maintain consistent, high-quality client service Who succeeds in this role People who care deeply about client satisfaction Collaborators who enjoy solving problems with others Individuals who adapt easily to changing priorities and new challenges

We are seeking a dynamic and experienced Lead Legal Advisor in Compliance to join our expanding team at Vention. In this pivotal role, you will be responsible for overseeing compliance strategies, ensuring adherence to regulatory requirements, and providing expert legal advice to foster a culture of compliance within the organization.Your expertise will be crucial in managing compliance programs and working closely with various departments to mitigate risks effectively. You will also play an essential role in training and educating staff on compliance-related matters.