Customer Success Lead (Responsable Succès Client)

Adzuna is on the lookout for an experienced Customer Success Lead (Responsable Succès Client) to spearhead the development and expansion of our major client portfolio in France. This is an exciting opportunity to elevate our operations by delivering top-notch account management and driving revenue growth from a vital client base that leverages our employment…

Join SMCP as a Client Experience & Omnichannel Assistant in a dynamic alternance position! In this role, you will assist in enhancing customer satisfaction across various channels, ensuring a seamless shopping experience for our clients. You will be a valuable part of our team, contributing to innovative strategies that combine online and offline customer interactions.

Join meilleurtaux, a leading financial services company, as a Client Accountant (H/F). In this full-time role, you'll be responsible for managing client accounts, ensuring accurate financial reporting, and providing exceptional support to our clients. This is an excellent opportunity for recent graduates or those seeking to start their career in finance.

Join our BtoB Client Relationship team as we seek a dedicated Client Relationship Manager for a temporary assignment. This role is essential in our commercial division, focused on enhancing client satisfaction and contributing to the growth of our services.Key ResponsibilitiesDeliver Exceptional Customer Support: Respond to professional inquiries via phone and email, adhering to our quality standards.Assess and Qualify Client Needs: Identify client expectations and address any complaints effectively.Provide Tailored Solutions: Assist clients in utilizing our tools and services for optimal results.Manage Client Data: Verify, analyze, and monitor client information using our internal reference framework.Update Databases: Enhance and maintain our CRM (Salesforce) for seamless customer relationship management.Collaborate Internally: Work closely with various departments to ensure tailored solutions for our clients.This position focuses solely on external client relationships without direct sales activities, emphasizing coordination with commercial teams instead.

lecollectionist is seeking a Client Experience Assistant Intern to join the Paris office starting July 2026. This internship offers direct involvement in luxury travel, with a focus on supporting the client experience team. Role overview This position centers on assisting with day-to-day concierge services and helping to ensure that clients receive attentive, high-quality support. The role involves collaborating with experienced team members to address client needs and deliver tailored solutions. What you will do Support the team in organizing and coordinating concierge services for clients Work alongside professionals to resolve client requests and provide timely assistance Contribute to delivering memorable experiences for guests in the luxury travel sector Location This internship is based in Paris.

Your Responsibilities As an Enabler within the Quality Improvement team, you will support Doctolib's growth by ensuring effective process oversight and addressing practitioner satisfaction and training needs.You will actively contribute to service quality and the continuous enhancement of the customer experience within a dynamic and collaborative team environment.Your responsibilities include, but are not limited to: Ensuring comprehensive reporting in the CRM, managing the distribution and qualification of training requests, and facilitating smooth communication across various teams. Participating in the development and implementation of new processes to enhance team KPIs and contribute to the structuring of Customer Care teams and external partners. Working closely with project managers and team leaders on side projects and joint initiatives. Preparing and delivering internal presentations to various stakeholders. Creating and improving KPI dashboards to streamline activity management. By the end of this internship, you will have: Mastered customer satisfaction issues. Contributed to the structuring of a new team. Participated in the continuous improvement of processes, KPIs, and organization. Managed a project with our external partners.

Join us in leveraging technology to create a significant positive impact on the planet!Kraken is at the forefront of pioneering advancements in the energy sector.We are a cutting-edge technology firm committed to establishing a smart and sustainable energy ecosystem. Our initiatives range from optimizing renewable energy production to enhancing grid intelligence and empowering utilities to deliver exceptional customer experiences. Our innovative energy operating system is revolutionizing the global energy landscape for the benefit of all.This is an exhilarating time to be in the energy sector. Join us in making a tangible difference in shaping a sustainable future.As a member of the Kraken Customer team,Our mission is to create the most advanced, AI-driven platform for energy management. We focus on optimizing resources and delivering outstanding customer experiences through our sophisticated Customer Information Systems (CIS), billing solutions, meter data management, CRM, and AI-enhanced communications, thereby leading the next wave of innovation in the energy field.Our vision for future energy transcends current paradigms, prompting us to proactively build a better tomorrow.For over four years, we have been licensing Kraken, transforming organizations by migrating their customer bases to our platform and revolutionizing their operational frameworks. Our team has consistently been at the forefront of leading migrations, setting new benchmarks for business transformation.As a Senior Client Delivery Lead, you will be integral to our client delivery team, providing support to European clients as they navigate their technological transformation journeys and manage long-term migration projects.In this role, you will oversee a technology domain (billing, finance, communications, etc.) for our client projects, whether transitioning to the Kraken platform or addressing ongoing technological needs. Collaboration with both Kraken’s technology and operational teams, as well as clients, is essential to achieve successful outcomes for their projects and business objectives.

Altarea offers an apprenticeship as Assistant Client Relations Manager in Paris. This position focuses on supporting customer satisfaction and helping to strengthen client relationships. The apprenticeship combines hands-on experience with foundational training in client relations, marketing, and digital communication. Role overview As an apprentice, expect to work closely with the client relations team. Daily tasks involve assisting with client inquiries, helping to maintain positive relationships, and contributing to ongoing communication efforts. Learning opportunities Take part in managing client relationships directly Participate in marketing activities and campaigns Build digital communication skills through real-world practice Who this apprenticeship suits This role is intended for those interested in learning the basics of client relations in a business environment. Curiosity about marketing and digital communication will be valuable throughout the apprenticeship.

Are you passionate about customer relations and eager to leverage your expertise to enhance a product that simplifies the lives of thousands of entrepreneurs? Skello has the perfect opportunity for you!At Skello, our mission is to free up time for our clients so they can focus on what truly matters. Our SaaS solution empowers thousands of businesses to manage their schedules and teams effortlessly and intuitively.The Care team is at the heart of our customer relationship. We are the guardians of customer satisfaction and loyalty, making a direct impact on Skello's growth!Your Responsibilities As a Customer Care Specialist, you will be the primary point of contact for our clients. Your main mission will be to assist them daily and empower them to use our solution autonomously.- Daily Client Support: You will respond to their inquiries (via chat, email, phone, or video conference) and find solutions to their business challenges. You will interact with a diverse range of profiles: restaurant managers, luxury retail directors, pharmacists, and more. ‍- Maximize Client Success: You'll facilitate follow-up sessions to ensure clients get the most out of Skello.- Contribute to Skello's Growth: You will play a key role in customer retention and product adoption. You will identify business opportunities and relay them to our Account Strategists. - Team Collaboration: You'll work closely with the Product, Tech, Finance, and Sales teams to communicate client needs and enhance our tools and processes.- Represent Skello: You will embody our values in your daily interactions with clients.What We Are Looking For - Previous experience in customer relations: Ideally in a high-growth SaaS environment.- A problem-solving and human-centric approach: You are meticulous, efficient, pedagogical, and empathetic.- A tech-savvy mindset: You are comfortable with technology and eager to learn more.

Join Rexel, a leading global distributor of electrical supplies, as a Client Relationship Manager in the vibrant 18th district of Paris. In this role, you will be instrumental in fostering strong relationships with our clients, ensuring their needs are met with outstanding service. You will engage with customers to understand their requirements, provide tailored solutions, and contribute to the growth of our business.The ideal candidate will possess a passion for customer service, excellent communication skills, and a proactive approach to problem-solving. Your ability to build rapport with clients will be key to your success in this role.

Role overview Celonis seeks a Client Engagement Partner in Paris to guide organizations as they use AI and process intelligence to improve business operations. This position focuses on supporting clients through digital transformation, helping them identify opportunities to boost performance by combining data and technology. What you will do Work closely with clients to understand their goals, challenges, and business needs Develop and deliver solutions that apply AI and process intelligence to real-world problems Build strong, lasting relationships with clients, emphasizing long-term partnership Translate complex technical concepts into clear, accessible language for diverse audiences Assist organizations as they implement new digital tools and adapt to new ways of working What helps in this role Background working with clients in a consultative or partnership-based setting Skill in explaining technical ideas in straightforward, understandable terms Interest in AI, process intelligence, and digital transformation initiatives Location: Paris, France

About WPP MediaWPP is a trusted partner in driving growth for the world's premier brands. Our combination of exceptional talent, reliable data, and strategic partnerships—powered by our innovative marketing platform, WPP Open—enables clients to navigate change, seize opportunities, and achieve transformative growth.WPP Media serves as WPP's AI-driven media operating unit, uniting media, data, and partnerships to deliver scalable creative personalization. Through WPP Open and our Open Intelligence framework, clients gain clarity on where, how, and why their media investments are effective.To learn more, please visit wppmedia.com. For clarity and accessibility, we have opted not to use inclusive writing in our communications. WPP Media is firmly committed to diversity: we value inclusion and equality, considering all candidates regardless of gender identity, ethnicity, or religion. All of our positions are also open to individuals with disabilities.

YOUR MISSION:As a vital member of the customer service team, your role will focus on enhancing and developing supply chain management processes for our clients, leveraging our continuous improvement program, SCOS (Supply Chain Operating System).The customer service department serves as a central hub within the organization, facilitating close collaboration with sales, demand, logistics, central planning, and marketing teams under the guidance of a member of the S&OP team.Project and Operational Monitoring: (legal context and distribution concentration)In a rapidly changing legislative environment, you will contribute to adapting our processes and organization to strengthen our agility and compliance with new topics and programs, ensuring the adequacy and compliance of existing processes and systems.Operational: Mapping and Client Supply StrategyYou will map (Customer Segmentation strategy & Cost to Serve program), document current processes through real business cases (measuring customer satisfaction), analyze root causes, and provide recommendations along with proposed action plans.Project: Optimization of Penalty ManagementIn addition to performance indicators (service rate and delivery reliability), you will be exposed to the evolving legislative context (e.g., EGalim2) to adapt our operations and processes, addressing the dimensions of penalty management and financial management.Daily, you will work closely with sales, demand, logistics, central planning, and marketing teams under the supervision of an S&OP team member.With daily support from your mentor, this experience will allow you:To acquire practical skills relevant to your roleTo develop your soft skills, particularly autonomy, initiative, and priority management.

Join Talan as a Senior Consultant specializing in Client Experience within the banking sector. In this role, you will be instrumental in enhancing client interactions and driving innovative solutions to improve overall satisfaction. You will work closely with stakeholders to analyze current practices, implement strategic initiatives, and foster a culture of continuous improvement.

We are seeking a new ambassador / Client Advisor for our boutique located at Place des Victoires, commencing in June 2026.Under the guidance of the Boutique Director, you will drive sales growth and nurture client loyalty through the following responsibilities:SALES- Warmly welcoming both local and international clientele- Discovering and identifying customer needs- Providing friendly and personalized advice tailored to identified needs- Articulating the value of our collections and showcasing our products and craftsmanship- Building lasting relationships and conveying our brand values to ensure customer retention.VISUAL MERCHANDISING- Ensuring the boutique is well-presented and maintained- Implementing visual merchandising recommendations from headquartersSTOCK MANAGEMENT- Receiving and integrating new merchandise into stock- Monitoring restocking processes

Join us in leveraging technology to make a significant impact towards a greener planet!Kraken is at the forefront of some of the most pioneering advancements in the energy sector.As a technology-driven company, we are dedicated to developing a smart and sustainable energy ecosystem. Our initiatives range from optimizing renewable energy generation to enhancing grid intelligence and empowering utility companies to deliver exceptional customer experiences. Our energy operating system is revolutionizing the industry globally, reaping benefits for all.The energy landscape is experiencing a significant transformation, and now is the perfect moment to contribute to a more sustainable future.KrakenFlexWe are strategically positioning ourselves at the center of this rapid change within the energy sector, which is undergoing its most substantial transformation since industrialization.Our goal is to become the leading global provider of solutions that help customers unlock £30 billion in value annually from distributed energy resources (DERs). We are establishing a Software as a Service (SaaS) model with a global market potential of £2.4 billion per year, by digitally connecting numerous DERs with energy markets.Having already secured a market-leading position, KrakenFlex is recognized as a thought leader and innovator in the energy sector.Our residential flexibility product, Smartflex, stands out as the leading virtual power plant for energy retailers worldwide. Currently, we manage and optimize over 300,000 electric vehicles, home batteries, and smart heating devices for our clients. Join us in making a meaningful impact for a brighter, sustainable future.About the RoleFor over five years, we have been licensing Kraken, transforming businesses by not only migrating their customer base to our Kraken platform but also by innovating their operational models and workflows.

Celonis seeks a Client Value Partner in Paris, France, to guide clients through AI-driven transformation and process intelligence initiatives. This position blends direct collaboration with client stakeholders and hands-on work with internal teams, focusing on measurable operational improvements. Key responsibilities Lead projects that apply AI to transform client operations and deliver tangible results Partner with internal teams to design and implement solutions for process optimization Engage with client stakeholders to understand business needs and operational challenges Develop tailored strategies that use AI technologies to enhance business processes Apply data analytics and industry knowledge to identify opportunities for operational improvement Requirements Background in process optimization and data analytics Experience collaborating across teams and communicating with stakeholders at all levels Strong analytical skills and familiarity with AI technologies Understanding of how technology and process change drive business outcomes

Role overview OECD is hiring a Security Systems and Networks Specialist to help safeguard its technology infrastructure. The role centers on implementing and managing security systems across a variety of network environments. The main objective is to protect the safety and integrity of the organization’s information systems. Main responsibilities Implement and manage security systems for different network setups Monitor information systems to ensure their integrity Apply cybersecurity principles and recognized best practices in daily work Support secure communication and data protection by working with network protocols Requirements Solid understanding of cybersecurity concepts Experience working with network protocols Familiarity with established security best practices This position is located in Paris.

Join AMI as a Client Advisor at our boutique located in Place des Victoires, starting June 2026. Under the leadership of the Boutique Director, you will enhance sales and foster customer loyalty through the following key responsibilities:SALES- Warmly welcome both local and international clients- Discover and identify customer needs- Provide friendly, personalized advice tailored to identified needs- Advocate for our collections and highlight our products and craftsmanship- Build lasting customer relationships by embodying and sharing our values.VISUAL MERCHANDISING- Assist in maintaining the boutique's presentation and organization- Implement Visual Merchandising guidelines shared by headquarters.STOCK MANAGEMENT- Receive and integrate new merchandise into inventory- Monitor restocking processes.

Join our dynamic Vehicle Team as an Operations Specialist, where you'll spearhead the exploration, launch, and scaling of innovative initiatives that significantly enhance urban mobility. Your efforts will directly shape the way millions navigate cities, allowing you to witness the impact of your work in real-time. If you’re eager to take charge of your responsibilities, shake up the marketplace, and redefine urban movement patterns, this is your opportunity!As a key contributor to our largest operational initiative, the Branded Cars program, you will be instrumental in driving business growth on both the supply and demand sides. This hands-on role entails owning the entire acquisition process, from monitoring the acquisition funnel to conversing with drivers and understanding their experiences.