Customer Success Manager - 6 Month Contract in Paris

About TaskRabbit:TaskRabbit is an innovative marketplace platform that connects individuals with skilled Taskers who assist with a variety of everyday tasks, including furniture assembly, handyman services, moving assistance, and more.Our mission at TaskRabbit is to transform lives one task at a time. We celebrate a culture of innovation, inclusivity, and de…

We are seeking a dedicated and skilled Customer Success Manager (CSM) specialized in SAP S/4HANA to join our dynamic team in Paris. In this role, you will be responsible for ensuring our customers achieve maximum value from our solutions, fostering strong relationships, and driving product adoption. As a CSM, you will serve as the primary point of contact for our clients, guiding them through the implementation process and providing ongoing support to ensure their success.Your ability to understand customer needs and translate them into actionable insights will be key to enhancing their experience and satisfaction.

As a key member of our team, reporting directly to the founders, you will play a pivotal role in nurturing and enhancing client relationships. In a rapidly growing and evolving environment, your contributions will be essential: you will oversee onboarding, ongoing support, customer satisfaction, and the strategic enhancement of client value. Your responsibilities will include: Facilitating onboarding and platform adoption. Support new clients in mastering the solution, provide training, and assist them in structuring their initial use cases around generative AI. Managing and developing client relationships. Serve as the primary point of contact for your clients, schedule regular check-ins, and ensure a high-quality, hands-on support experience. Maximizing client value. Identify relevant use cases, help clients fully leverage the platform, and share best practices internally and with users. Identifying growth opportunities. Spot additional needs, upsell opportunities, and relevant use cases that can be addressed through our SaaS offerings or API. Acting as a liaison with technical teams. Gather client feedback, qualify needs, and collaborate with product and development teams to continuously improve the platform. Contributing to organizational structuring. With significant growth challenges, you will play an active role in shaping the client organization and processes, with the ambition to structure and manage a team.

Join a dynamic product-first team dedicated to enhancing cybersecurity awareness. At tryriot, our mission is to empower employees with effective cybersecurity practices in an engaging manner, akin to the approach of Duolingo but tailored for cybersecurity. We offer an innovative platform designed to facilitate the deployment of a cybersecurity awareness program, delivering interactive chat-based courses lasting 4 minutes each. Additionally, our platform simulates phishing attacks to prepare employees for real-life threats in a secure environment. Founded in 2020, tryriot has secured $30 million in funding from prestigious investors including Y Combinator, Left Lane, Base10, Funders Club, and Frst Capital. Today, we proudly safeguard over 1 million employees across more than 1,500 organizations, including notable names like Intercom, Deel, and Deezer, worldwide. With cybersecurity becoming an ever-present threat, affecting organizations of all sizes, we aim to cultivate a robust cybersecurity culture to combat the rising risk posed by hackers targeting the most vulnerable link: the employees. As part of our Customer Success team, you will be tasked with managing and nurturing a portfolio of clients, serving as their primary contact, and ensuring their satisfaction with our offerings. Your objective will be to deliver an exceptional customer experience, minimizing churn while maximizing opportunities for renewals and expansions. In your role as a Customer Success Manager, you will assist our clients in extracting maximum value from our product.

Tessan is a French start-up focused on telemedicine, working to reduce medical deserts throughout France. With more than 1,400 devices deployed in under six years, the company continues to expand its reach. Tessan's mission is to make sure every French resident can see a doctor within 15 minutes of their home. To support this goal, Tessan is growing across all regions and is looking for an intern to join as a Customer Success Manager in the medical sector, based in Paris. What you will do Manage the waiting room by calling absent patients, requesting extra support when needed, and guiding patients to the right physician. Help onboard and train general practitioners on Tessan's platform. Act as the main contact for assigned doctors, handling their questions and resolving issues. Track physician satisfaction, collect feedback, and recommend improvements. Keep accurate records in the CRM system (Hubspot). Take part in creating and applying new processes to improve team KPIs. Start date This internship is available as soon as possible.

Context:Tessan is an innovative French startup specializing in telemedicine, dedicated to addressing medical deserts across France. With nearly 1,700 devices deployed in under seven years, our ambitious goal is to ensure that every French citizen can access a doctor within 15 minutes.Main Mission:As a Customer Success Manager Intern (H/F), you will play a key role in managing and nurturing our client relationships. You will support the Customer Success team in monitoring accounts and contribute to enhancing client satisfaction, loyalty, and usage of Tessan's solutions.Client Follow-Up & Satisfaction:Assist in monitoring clients throughout their post-signature lifecycle.Support the operational setup of Tessan devices in collaboration with internal teams (sales, support, logistics, medical).Help track KPIs related to performance, adoption, and satisfaction.Engage in identifying client needs and relaying feedback.Account Growth & Development:Help identify opportunities for increasing usage (teleconsultations).Contribute to monitoring the satisfaction of partner pharmacies.Assist in strengthening client relationships and enhancing engagement.Participate in loyalty initiatives.Continuous Improvement & Internal Collaboration:Engage in improving internal processes within the Customer Success service.Contribute to structuring client management tools and tracking.Collaborate with Product, Support, Sales, and Operations teams.Participate in identifying and addressing issues faced by clients.

Company Overview:Tessan is a pioneering French start-up focused on telemedicine, dedicated to combating medical deserts across France. With over 1,400 devices deployed in less than six years, our mission is to ensure that every French citizen can access a doctor within 15 minutes. We aim to expand our reach to every region in France and are currently seeking an enthusiastic intern to join our team as a Customer Success Manager in the Medical and Teleophthalmology sector !Key Responsibilities:1) Relationship Management with Physicians:Oversee the waiting room: contact absent patients, request assistance when needed, and ensure patients are directed to the appropriate physician.Enhance and optimize physician scheduling (both general practitioners and teleophthalmologists).Support the deployment of teleophthalmology projects and manage the associated healthcare practitioners.Record hours worked by specialists in the payroll software, ensuring compliance with scheduled hours.Manage onboarding and training for physicians (generalists and specialists) on our platform.Act as the primary contact for assigned physicians to address their concerns effectively.Monitor physician satisfaction, gather feedback, and propose enhancements.Ensure accurate reporting in our CRM (Hubspot).2) Continuous Improvement of Existing Processes:Participate in the evaluation of current processes to enhance team productivity.Propose new processes to increase efficiency.Start Date: As soon as possible.

Company Overview:Tessan is an innovative French start-up specializing in telemedicine, dedicated to combating medical deserts across France. With nearly 1,500 devices deployed in under six years, we aim to ensure that every French citizen can access a doctor within 15 minutes of their home.Main Responsibilities:Client Management and Satisfaction: Serve as the primary point of contact for clients throughout the post-signature lifecycle.Transform our clients into lasting ambassadors for Tessan.Lead the operational implementation of Tessan devices in collaboration with internal teams (sales, support, logistics, medical).Monitor KPIs related to performance, adoption, and satisfaction.Anticipate client needs and identify opportunities for continuous improvement.Account Development and Growth:Identify opportunities to increase the number of teleconsultations per client.Ensure and enhance the satisfaction of our pharmacy partners.Contribute to contract renewals.Foster trust-based relationships with potential ambassadors.Internal Collaboration:Participate in improving internal processes and restructuring the service.Work closely with Product, Support, Sales, and Operations teams to ensure high-quality service delivery.

Adzuna is on the lookout for an experienced Customer Success Lead (Responsable Succès Client) to spearhead the development and expansion of our major client portfolio in France. This is an exciting opportunity to elevate our operations by delivering top-notch account management and driving revenue growth from a vital client base that leverages our employment advertising solutions across social media and sponsored listings.You will be part of a growing team of 7, collaborating closely with our sales, operations, and marketing teams. Reporting directly to the Head of Sales based in the UK, you will also oversee a Customer Success Manager within our French team. Your wealth of experience will greatly benefit our sales team, but more importantly, your daily passion and dedication will be crucial. You will strive for excellence, explore innovative approaches, inspire and engage those around you, and take ownership of the overall success of the company while feeling proud of your contribution.What’s in it for you?Adzuna is a profitable scale-up committed to making a real impact in the global job market by harnessing the power of technology and artificial intelligence to connect individuals with fulfilling job opportunities. We are at a pivotal moment in our journey, making this an exciting time to join us.Here, you will act like an owner, be a team player, and make a difference. This is your chance to work alongside a brilliant team led by experienced management and passionate founders. You will have the opportunity to take charge of your growth and contribute to the company's overall mission.

Join the NIQ Early Career Program as an Assistant Customer Success Manager. In this dynamic role, you will collaborate closely with our customer success team to ensure client satisfaction and achieve their goals. This opportunity is perfect for recent graduates or those early in their careers who are passionate about client relations and data-driven solutions.Your responsibilities will include assisting in managing client accounts, analyzing customer feedback, and supporting the development of strategies to enhance customer engagement. You will gain hands-on experience and insights into the workings of a leading analytics firm.

Join Our Mission-Driven Team at tryriot At tryriot, we are a product-oriented team dedicated to enhancing the cybersecurity culture within organizations. Our objective is to instill effective cybersecurity practices in employees through engaging and enjoyable methods, making learning feel less like work. Think of us as the Duolingo for cybersecurity!We have developed a platform that allows businesses to seamlessly implement a comprehensive cybersecurity awareness program. Our platform delivers chat-based courses lasting four minutes each to teams, followed by simulated phishing attacks that prepare employees to face cyber threats in a secure environment.Founded in 2020, tryriot has successfully raised $45 million from prominent investors, including Y Combinator, Left Lane, Base10, Funders Club, and Frst Capital. We are proud to protect over 2 million employees across more than 2,000 companies worldwide, including notable names like Intercom, Deel, and Deezer.As cybersecurity threats grow, the importance of fostering a robust cybersecurity culture becomes paramount. Unfortunately, many organizations struggle with this aspect, making their employees the prime targets for hackers. We are determined to change this narrative.We are seeking a Customer Success Team Lead to enhance our CS performance as we expand. Our clientele includes dynamic scale-ups and global enterprises. By 2026, we aim to transform Customer Success into a key driver of growth, targeting a 120% Net Revenue Retention (NRR).Key Responsibilities 1. Drive Retention & Expansion Goals- Take ownership of NRR, GRR, churn, and expansion targets for your team.- Implement structured renewal governance and ensure forecast accuracy.- Develop and manage a transparent expansion pipeline with your team.- Proactively identify upsell and cross-sell opportunities.- Personally engage in strategic renewals and high-value expansion negotiations.2. Lead a Revenue-Oriented Customer Success Team- Mentor Customer Success Managers (CSMs) on commercial strategies and value-selling techniques.- Conduct weekly reviews of renewal and expansion pipelines.- Foster a culture of accountability surrounding revenue KPIs.3. Establish a Predictable Growth Strategy- Standardize playbooks for expansion and frameworks for renewals.- Enhance health scoring to better predict churn and expansion signals.- Collaborate closely with RevOps for accurate forecasting and reporting.

Join Our Journey in Transforming the Future of Work!At Malt, we are at the forefront of the freelance revolution in Europe, linking over 900,000 skilled freelancers with more than 90,000 businesses. Since our inception in 2013, we have been reshaping the work landscape with a technology-driven and human-focused platform.Our unique advantages include:- A vibrant team of 600 professionals spread across 6 European countries.- A culture that promotes equality, with women representing 50% of our executive committee.- Support from prestigious investors such as ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI.- A mission dedicated to empowering individuals to choose how they work best.Are you ready to play a pivotal role in shaping the future of work? Your adventure starts here! At Malt, we embrace the notion that ambition is the pathway to success, and as such, this list of responsibilities is not exhaustive.Your Future Awaits! As a member of our Operations Division, you will join the Customer Onboarding and Success team. In this role, you will serve as the operational backbone for our clients, ensuring their experience with Malt is smooth and efficient.Your primary mission will be to oversee the seamless delivery of projects throughout their lifecycle, manage essential project processes, drive project renewals, and act as the main point of contact for both clients and internal teams regarding operational matters.

Role overview The Customer Enablement Manager at Figma supports clients in Paris by making sure they get real value from Figma’s design platform. The role centers on delivering tailored guidance, sharing helpful resources, and offering support that fits each customer’s needs. What you will do Lead projects aimed at improving the customer experience and increasing adoption of Figma’s tools. Create and run training programs that help customers become more confident and skilled with the platform. Collaborate with teams across Figma to communicate customer insights and coordinate on support strategies. Location This role is based in Paris, France.

Join our dynamic team at akur8 as an Actuarial Success Manager (ASM) Apprentice. In this role, you will have the opportunity to learn from experienced professionals in the actuarial field and gain hands-on experience in managing client success. This apprenticeship is designed for motivated individuals who are eager to develop their skills and contribute to our innovative solutions in the insurance and finance sectors.

Join our dynamic team as a Senior Partner Success Manager at via in Paris! In this pivotal role, you will be responsible for fostering strong relationships with our partners, ensuring their success and satisfaction with our services. You will work collaboratively across departments to drive partner engagement and success strategies, leveraging your expertise to enhance their experience with us.

Join the dynamic team at Postman as a Customer Success Engineer where your expertise in both English and French will be pivotal in enhancing customer experiences. You will collaborate closely with cross-functional teams to ensure our clients receive exceptional support and guidance to maximize the value of our platform. This role is perfect for someone who is passionate about technology and enjoys problem-solving while delivering top-notch customer service.

Join Dust as a Customer Success ManagerAt Dust, we are on a mission to revolutionize the workplace with our innovative AI operating system. Our technology empowers teams to define and customize the agents they need to enhance productivity and streamline workflows.With over 70% of our users engaging weekly, Dust has become an indispensable tool for many professionals, akin to platforms like Slack and Notion. We are currently experiencing rapid growth and serving an impressive roster of clients, including Cursor, Clay, Whatnot, and Persona, as we aim to expand our impact fivefold by the end of 2026.Backed by Sequoia and led by a passionate team of industry veterans from companies like Stripe and OpenAI, Dust prioritizes user experience, rapid execution, and a fun work culture.About the RoleAs a Customer Success Manager at Dust, you will play a crucial role in transforming how our clients leverage AI in their operations. You will serve as a trusted partner throughout the customer journey, from onboarding to long-term engagement and growth. This is an opportunity to pioneer a novel approach to Customer Success within a GenAI-native organization.Your contributions will involve developing robust processes, creating effective playbooks, and establishing scalable frameworks in an environment that values proactivity and accountability.

Join Pigment, an innovative AI-driven business planning platform, as a Customer Success Manager. In this pivotal role, you will ensure our customers fully realize the value of our platform, focusing on driving adoption and delivering substantial business outcomes, particularly for high-volume, lower-value accounts. Your expertise will be vital in enhancing our digital customer interactions using tools such as Vitally, Pigment, and SDFC, while you will take ownership of revenue management, including account renewals and expansions.

Job Description:How Your Role Contributes to Resilience's Success:We aim to lead the European market in Patient Care, and you will play a pivotal role in this ambition. As a member of the Customer Success team, you actively ensure the effective use of our solution by healthcare professionals and patients, fostering its expansion and guaranteeing an increasing number of telemonitored patients.Your Daily Responsibilities:You are on the front line, proactively managing a portfolio of hospitals, engaging with healthcare professionals, oncologists, and nurses (spending 25% to 50% of your time in the field).Your deep product knowledge and expertise in the hospital environment are significant assets in facilitating change and optimizing care pathways around telemonitoring.Your strong interpersonal skills, combined with usage data analysis, allow you to anticipate potential challenges and propose tailored solutions to enhance adoption.You interact with all hospital stakeholders, from caregivers to IT departments and management, for whom you prepare and lead bi-annual business reviews.You represent field needs to continuously improve our solution, collaborating closely with the product team.To maintain a thorough understanding of the product, you will occasionally assist with user support management.Your TeamThe Customer Care team at Resilience encompasses customer success and support.Meet a Few Team Members:Antoine, the customer support manager, is responsible for user support at Resilience. A triathlon enthusiast, he is always ready to assist. Fun fact: his kitchen was once a bar counter.A Word About Your Manager:Anne-Hélène, Customer Care Lead, has three years of experience at Betterise, initially in the product team and then in deployment, before joining Resilience after the acquisition. Her two pets inspired the name of a famous painting by Leonardo da Vinci.The Little Extras of Your Team:Small gestures build great relationships Learn More in Our Video!

About UsAt Trainline, we are passionate advocates for rail travel, dedicated to shaping a sustainable future in transportation. Our platform empowers millions of travelers to effortlessly discover and book the most affordable tickets across various carriers and journey options, all through our highly-rated mobile app, website, and B2B partner interfaces.Join Us on Our Journey As the leading downloaded rail app in Europe, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we partner with over 270 rail and coach companies across more than 40 countries. Our vision is to create an environment where travel is straightforward, seamless, eco-friendly, and budget-friendly.Currently, we are a FTSE 250 company, driven by an exceptional team of over 1,000 professionals from more than 50 nationalities, with offices in London, Paris, Barcelona, Milan, Edinburgh, and Madrid. With a steadfast commitment to growth in the UK and Europe, now is the ideal time to embark on this exciting journey with us.Service Delivery at Trainline Partner Solutions (TPS) Trainline Partner Solutions serves as our B2B division. The Distribution sector within TPS collaborates with rail carriers to present their inventories via APIs and online tools to regional and global Travel Management Companies and Online Booking Tools, thereby facilitating business travel.To learn more, visit our careers page.Your Role as a Technical Account Manager at Trainline...In your capacity as a member of the Service Delivery Technical Account Management (TAM) team, you will engage long-term with a dedicated portfolio of strategic clients, guiding them to achieve their objectives through TPS solutions. By championing customer success, you will also contribute to the growth and utilization of TPS services.