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Experience Level
Entry Level
About the job
Tessan, a French start-up based in Paris, develops telemedicine solutions to improve healthcare access throughout France. The company has rolled out nearly 1,600 devices in under six years and remains committed to ensuring everyone in France can reach a doctor within 15 minutes.
Role overview
The Customer Onboarding Manager Intern plays a key part in welcoming new clients to Tessan’s telemedicine platform. This internship focuses on guiding clients through the initial steps, from device deployment to full adoption of the service.
What you will do
Support new clients as they begin using Tessan’s telemedicine solutions
Assist with each stage of onboarding, ensuring a smooth transition from setup to daily use
Encourage fast and effective adoption of the platform
Work to deliver value to clients from the very beginning of their experience
Location
This internship is based in Paris, Île-de-France, France.
Tessan, a French start-up based in Paris, develops telemedicine solutions to improve healthcare access throughout France. The company has rolled out nearly 1,600 devices in under six years and remains committed to ensuring everyone in France can reach a doctor within 15 minutes. Role overview The Customer Onboarding Manager Intern plays a key part in welcomi…
Join IFS as an Installed Base Account Executive, where your primary goal will be to enhance the presence of our innovative solutions within current customer accounts. You will develop enduring partnerships that enable customers to maximize their investment while uncovering opportunities for growth through renewals, upselling, and cross-selling. This is a client-facing, target-driven position aimed at achieving significant business outcomes and facilitating strategic account growth.KEY RESPONSIBILITIESAccount Growth & Revenue EnhancementOversee a portfolio of existing customer accounts, consistently achieving or surpassing revenue and retention objectives.Drive renewals and proactively seek opportunities to enhance solution adoption through upselling and cross-selling initiatives.Formulate and implement strategic account plans to boost customer satisfaction and increase account value.Strategic Partnerships & Customer SuccessEstablish strong relationships with key stakeholders across customer organizations.Understand customer goals, challenges, and industry trends to provide customized solutions that yield measurable results.Act as the main point of contact for strategic discussions, aligning IFS solutions with customer outcomes.Industry Insights & Business AcumenMaintain a thorough understanding of customer industries, technological landscapes, and business priorities.Offer relevant insights, benchmarks, and recommendations to assist customers in maximizing their ROI from IFS solutions.Opportunity Identification & ForecastingIdentify and qualify expansion opportunities within the installed base.Collaborate with internal teams—including Executive Leadership, Presales, Customer Success, Professional Services, and Solution Consulting—to implement account growth strategies.Ensure precise forecasting and pipeline management utilizing CRM tools.Engagement & RetentionConduct regular business reviews and adoption sessions to reinforce value and promote solution utilization.Stay attuned to market trends and competitor activity to refine account strategies.Engage in customer events, webinars, and user groups to deepen relationships and enhance engagement.Sales ExcellenceEmploy disciplined account management practices aligned with IFS sales methodologies.Collaborate across functions to provide seamless customer experiences and maximize account potential.Continuously enhance product knowledge and consultative selling skills.Engage in value-based selling that connects IFS solutions with customer business outcomes.
Join Scaleway as a Mid-Market Technical Account Manager and become an integral part of our growing team in Paris. In this role, you will be the primary point of contact for our mid-market clients, ensuring their technical needs are met while fostering long-lasting relationships. You will leverage your expertise to provide support, guidance, and innovative solutions that align with our clients’ business objectives.Your responsibilities will include:Building strong relationships with clients to understand their technical requirements and challenges.Collaborating with the sales and product teams to deliver tailored solutions.Providing technical support and expertise during the onboarding process.Conducting regular check-ins and performance assessments to ensure client satisfaction.Proactively identifying upsell opportunities and facilitating renewals.
Join our dynamic Solution Expert team at 360learning, where you will play a pivotal role in assisting our strategic clients during the RUN phase. As a trusted advisor, you will engage with complex use cases, collaborating closely with Sales, Product, and Customer Success teams to analyze advanced client needs, challenge existing setups, and transform requirements into scalable solutions within the 360Learning platform.You will oversee a diverse portfolio of customers throughout their lifecycle, fostering product adoption and delivering customized solutions that extend beyond standard product offerings. These large, strategic accounts have already implemented the platform and possess a strong degree of autonomy. They depend on your technical and functional expertise to steer complex integrations, including APIs, flat files, and third-party tools, redesign platform architecture, conduct solution audits, and provide high-level recommendations to optimize business impact and ensure long-term value.
About ZscalerZscaler stands at the forefront of zero trust security, recognized globally as a leader in safeguarding digital transformation initiatives for the world's most prominent enterprises, critical infrastructures, and government entities. Our innovative Zero Trust Exchange platform, powered by cutting-edge AI technology, tackles billions of cyber threats and policy infractions daily, facilitating productivity enhancements by minimizing costs and complexity.At Zscaler, we prioritize impact over titles, fostering a culture of trust built on measurable results. We value transparency and encourage constructive and honest debate, striving to uncover the best ideas swiftly. Our high-performing teams are empowered to effect change rapidly and with superior quality, driven by a culture centered around customer obsession, collaboration, ownership, and accountability.Embracing an “AI Forward, People First” philosophy, we empower our individuals to realize their full potential. If you are motivated by purpose, excel in solving complex challenges, and aspire to make a meaningful impact on a global scale, we invite you to join Zscaler in shaping the future of cybersecurity.We are in search of a Senior Technical Success Manager to join our Customer Success Organization in Paris, France. Reporting to the Manager of Technical Success Management, you will serve as the primary post-sales contact for customers on their Zero Trust journey, assisting State & Local Governments and Higher Education (SLED) clients in adopting and maximizing Zscaler's solutions to achieve their digital transformation goals. Your role will focus on delivering expert guidance, cultivating relationships, and ensuring the effective implementation of our solutions for public sector partners.
Are you passionate about customer relations and eager to leverage your expertise to enhance a product that simplifies the lives of thousands of entrepreneurs? Skello has the perfect opportunity for you!At Skello, our mission is to free up time for our clients so they can focus on what truly matters. Our SaaS solution empowers thousands of businesses to manage their schedules and teams effortlessly and intuitively.The Care team is at the heart of our customer relationship. We are the guardians of customer satisfaction and loyalty, making a direct impact on Skello's growth!Your Responsibilities As a Customer Care Specialist, you will be the primary point of contact for our clients. Your main mission will be to assist them daily and empower them to use our solution autonomously.- Daily Client Support: You will respond to their inquiries (via chat, email, phone, or video conference) and find solutions to their business challenges. You will interact with a diverse range of profiles: restaurant managers, luxury retail directors, pharmacists, and more. - Maximize Client Success: You'll facilitate follow-up sessions to ensure clients get the most out of Skello.- Contribute to Skello's Growth: You will play a key role in customer retention and product adoption. You will identify business opportunities and relay them to our Account Strategists. - Team Collaboration: You'll work closely with the Product, Tech, Finance, and Sales teams to communicate client needs and enhance our tools and processes.- Represent Skello: You will embody our values in your daily interactions with clients.What We Are Looking For - Previous experience in customer relations: Ideally in a high-growth SaaS environment.- A problem-solving and human-centric approach: You are meticulous, efficient, pedagogical, and empathetic.- A tech-savvy mindset: You are comfortable with technology and eager to learn more.
Join our dynamic team at Prelude as a Customer Support Specialist. In this pivotal role, you will be at the forefront of our customer interactions, ensuring that every client receives exceptional service and support. Your ability to empathize with customers and solve their issues effectively will be key to your success.Your daily tasks will include responding to customer inquiries via multiple channels, troubleshooting problems, and providing product information. You will collaborate with various departments to enhance the customer experience and contribute to the continuous improvement of our services.
Domino's Pizza, Inc. is looking for a Customer Service Representative to join the team in Paris. This position plays a key role in shaping each customer's experience from the moment they reach out. Role overview As a Customer Service Representative, the main focus is on supporting customers throughout their order process. This includes answering questions, taking orders, and making sure every guest leaves satisfied with their interaction. What you will do Respond to customer inquiries in person, by phone, or online Process orders accurately and efficiently Maintain a friendly and helpful attitude with every guest What we look for Interest in customer service Comfort working in a busy setting Strong communication skills
Join our dynamic team at teamworkcorporate as a Consultant Expert in SAP S/4HANA specializing in Project Management and Customer Service. In this pivotal role, you will leverage your expertise to enhance our clients' operations and streamline their project management processes. Your contributions will be instrumental in delivering tailored solutions that meet our clients' unique needs.
Role overview Genetec Inc. is hiring an Order Administration Manager - Customer Service Representative for its Paris office. The role focuses on managing the entire order process and supporting customers at each stage of their experience. Success in this position depends on working closely with internal teams to ensure smooth operations and quick resolution of customer questions. Main responsibilities Oversee and coordinate order processing from initial receipt to final fulfillment Respond to customer inquiries and provide timely updates Collaborate with other departments to resolve issues and keep workflows efficient Maintain a high standard of customer satisfaction through dependable service Location This role is based in Paris, Île-de-France, France.
Role overview Zefir seeks a Customer Experience Operations Specialist based in Paris. The main focus is to enhance how customers engage with Zefir’s services. This position requires regular interaction with teams throughout the company to help refine internal processes and improve the overall customer journey. What you will do Review and analyze customer feedback to spot patterns and areas for improvement Create and suggest strategies aimed at increasing operational efficiency Work closely with colleagues from various departments to put process improvements into practice Apply insights from customer data to influence service delivery and shape the customer experience at Zefir
Skello is a dynamic European company dedicated to transforming the workplace experience for teams in the field, enabling them to anticipate, organize, and communicate more effectively. This is achieved through collaborative and intuitive technology.Specifically, Skello offers a SaaS solution for HR management tailored to establishments with complex scheduling needs. For managers, Skello streamlines work organization and aids decision-making regarding team-related costs. For employees, it enhances communication and simplifies their daily tasks.Skello aspires to be the go-to solution for all field teams across Europe. To support this ambition, the company successfully raised €40M in Series B funding in September 2021 from leading investment firms (Partech, Aglaé Ventures & XAnge) to deliver even greater value to its clients through new features and to expand into new sectors beyond its traditional domains such as hospitality, retail, and healthcare.As the Team Lead for Customer Care, you will guide your team daily to deliver outstanding support to our clients!You will be part of the Customer Experience department, reporting directly to Margaux, our Head of Customer Care & Onboarding.
Join our dynamic team at Jobs for Humanity as a Freelance Customer Care Agent! We are looking for enthusiastic individuals who are passionate about providing exceptional customer service and support. In this role, you will engage with our clients, answer inquiries, and ensure a seamless customer experience. Your ability to communicate effectively and empathize with customers will be key to your success.
Join Our Dynamic Care Department!At Matera, our "Care" department is a vital part of our organization, consisting of three dedicated teams:Customer Care Representatives: Addressing a wide range of inquiries related to legal matters, accounting, renovations, and platform usage.Customer Success Team: Supporting condominiums in a cooperative model and assisting with complex challenges over the long term.Customer Onboarding Team: Comprising 10 passionate individuals, this team facilitates the transition process, configures the client space, manages accounting handovers, and guides clients in their new role as property managers.As a member of the Customer Onboarding Team, you will play a crucial role in ensuring our clients have a seamless experience from the moment they sign their contract with the sales team through their initial months with us. Your mission will be to enhance client satisfaction and engagement as they adapt to our platform.Your Responsibilities:Client Relationship Management and Platform Configuration:Address initial client inquiries and provide training on platform usage.Assist clients with their administrative dossiers and follow up as needed.Help configure their client space on our platform and maintain regular communication with team members.Engage with select clients to promote Matera services, including the Matera payment account, ensuring a smooth transition process.Internal Communication:Ensure effective communication of information between the sales team and your department to meet client expectations.Guarantee that the onboarding team has all necessary information for a smooth transition to the Customer Success teams.Actively contribute to enhancing client satisfaction and refining existing processes to streamline team operations.Accounting Tasks:Manage the transition of accounting responsibilities for client properties.
Join Dust as a Post-Sales Solutions EngineerAt Dust, we're pioneering a revolutionary AI operating system designed to transform business operations. Our mission is to empower teams and individual employees to customize the precise agents they need to enhance productivity.With over 70% of our users actively engaging each week, Dust has become as integral to their workflows as tools like Slack and Notion.Currently, we are on a thrilling growth trajectory. We proudly serve esteemed clients such as Cursor, Clay, Whatnot, and Persona, and we are committed to achieving a fivefold increase in our growth by the end of 2026.Dust is a Sequoia-backed company with a passionate team of optimists who hail from industry leaders like Stripe and OpenAI. We prioritize user experience, swift execution, and maintain a fun atmosphere as we innovate.Role OverviewAs a Post-Sales Solutions Engineer at Dust, you will serve as the technical partner for our existing clients, ensuring they derive maximum value from our AI operating system throughout their journey. Your primary focus will be on fostering long-term customer success, unveiling expansion opportunities, and crafting impactful use cases that make Dust indispensable for their operations. Collaborating closely with our Customer Success and Product & Engineering teams, you will strengthen customer relationships and enhance retention.Key ResponsibilitiesCultivate deep expertise in Dust's product offerings, platform capabilities, and prompt engineering best practices, positioning yourself as the go-to expert for customer scenarios.Act as a trusted technical advisor to our Enterprise clients, establishing strong relationships with both technical and business stakeholders.Lead advanced implementation initiatives, focusing on high-impact use cases, technical integrations, and custom workflows.Conduct training sessions and workshops, effectively conveying Dust's value proposition to prospective buyers and evaluators, including security and compliance teams.
About Winamax Winamax is based in central Paris and leads France’s online poker and sports betting scene. The platform serves 350,000 poker players and 600,000 monthly sports bettors, with operations in Spain, Germany, and plans to expand into Italy and Portugal. The team values innovation, unity, and a sense of belonging, creating a multicultural workplace focused on delivering a standout player experience. Role Overview The Customer Relationship Manager (German Speaker) joins the Customer Service team, a group dedicated to player satisfaction. This role centers on responding to player inquiries and messages, covering account management, information requests, and complaints. The aim is to make each player’s experience with Winamax’s Poker and Sports Betting offerings as smooth and enjoyable as possible. Communication happens across several channels: email, social media, and both online and in-person events. The Customer Service team helps shape the company’s reputation. When players feel well-supported, it’s thanks to the care and attention provided by this team. Main Responsibilities Respond to player questions and requests about accounts, games, and services Handle complaints and resolve issues to maintain player satisfaction Guide players in understanding Winamax’s Poker and Sports Betting systems Communicate with players via email, social media, and at events Represent the Winamax brand and uphold its image in all interactions What We’re Looking For Strong interest in poker, sports betting, or both Native-level German: excellent written and spoken skills Proficiency in French or English Reliable, responsive, and detail-oriented approach Comfortable using standard office tools Clear sense of customer service Collaborative mindset and team spirit Location This position is based in Paris.
Join Winamax as a Customer Support Assistant in Portugal, where you'll play a key role in enhancing customer satisfaction and loyalty. In this dynamic position, you will assist customers with inquiries, troubleshoot issues, and ensure a seamless experience across our platforms. Your communication skills and customer-centric approach will be pivotal in representing our brand positively.
Join Aircall, a leading AI-driven customer communications platform, trusted by over 22,000 companies globally. We're on a mission to transform customer interactions by seamlessly integrating voice, SMS, WhatsApp, and AI into one cohesive workspace.Our growth is fueled by a fundamental belief: empower teams to work smarter, not harder. With innovative solutions like our AI Voice Agent automating routine calls, AI Assist optimizing post-call tasks, and AI Assist Pro offering real-time coaching, we enable teams to achieve higher revenue, quicker resolutions, and scalable growth.Headquartered in Paris, our European base, Aircall also boasts a robust North American presence in Seattle, alongside teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our product is beloved by customers and is rapidly evolving, supported by top-tier investors and driven by cutting-edge AI innovations across our product lines.At Aircall, we embrace a dynamic environment. We are ambitious, focused on product excellence and execution, making impactful decisions swiftly, and driving tangible growth.Our Work Culture: We prioritize customer satisfaction, data-driven insights, and meaningful outcomes. We value ownership, ongoing learning, and prompt action. If you excel in a collaborative, fast-paced atmosphere that values trust and impact, you will thrive here.Role Overview: As a Scale Customer Engineer (SCE), you will play a crucial role in ensuring that Aircall's long-tail and SMB/Core customers successfully onboard, quickly adopt our product, and maintain a healthy usage through both proactive and reactive engagement. You will lead webinar-based onboarding, execute proactive telemetry outreach, and provide swift consulting for Account Managers regarding a designated pool of customers. This pivotal, customer-facing role is designed for individuals who are resourceful, articulate communicators, compelling presenters, and adept at guiding customers through large-scale activation.
Join nexton as a CRM Project Manager and play a pivotal role in enhancing customer relationships through innovative project management. In this role, you will lead cross-functional teams, strategize CRM initiatives, and ensure the successful delivery of projects that enhance customer engagement and satisfaction.
Join our dynamic team at bigblue as a Customer Care Specialist where you will play a crucial role in ensuring customer satisfaction and enhancing our service delivery. In this position, you will utilize your exceptional communication skills in French to assist our global clientele, addressing inquiries, resolving issues, and providing product information. Your passion for customer service will help foster long-term relationships with our customers.
Tessan, a French start-up based in Paris, develops telemedicine solutions to improve healthcare access throughout France. The company has rolled out nearly 1,600 devices in under six years and remains committed to ensuring everyone in France can reach a doctor within 15 minutes. Role overview The Customer Onboarding Manager Intern plays a key part in welcomi…
Join IFS as an Installed Base Account Executive, where your primary goal will be to enhance the presence of our innovative solutions within current customer accounts. You will develop enduring partnerships that enable customers to maximize their investment while uncovering opportunities for growth through renewals, upselling, and cross-selling. This is a client-facing, target-driven position aimed at achieving significant business outcomes and facilitating strategic account growth.KEY RESPONSIBILITIESAccount Growth & Revenue EnhancementOversee a portfolio of existing customer accounts, consistently achieving or surpassing revenue and retention objectives.Drive renewals and proactively seek opportunities to enhance solution adoption through upselling and cross-selling initiatives.Formulate and implement strategic account plans to boost customer satisfaction and increase account value.Strategic Partnerships & Customer SuccessEstablish strong relationships with key stakeholders across customer organizations.Understand customer goals, challenges, and industry trends to provide customized solutions that yield measurable results.Act as the main point of contact for strategic discussions, aligning IFS solutions with customer outcomes.Industry Insights & Business AcumenMaintain a thorough understanding of customer industries, technological landscapes, and business priorities.Offer relevant insights, benchmarks, and recommendations to assist customers in maximizing their ROI from IFS solutions.Opportunity Identification & ForecastingIdentify and qualify expansion opportunities within the installed base.Collaborate with internal teams—including Executive Leadership, Presales, Customer Success, Professional Services, and Solution Consulting—to implement account growth strategies.Ensure precise forecasting and pipeline management utilizing CRM tools.Engagement & RetentionConduct regular business reviews and adoption sessions to reinforce value and promote solution utilization.Stay attuned to market trends and competitor activity to refine account strategies.Engage in customer events, webinars, and user groups to deepen relationships and enhance engagement.Sales ExcellenceEmploy disciplined account management practices aligned with IFS sales methodologies.Collaborate across functions to provide seamless customer experiences and maximize account potential.Continuously enhance product knowledge and consultative selling skills.Engage in value-based selling that connects IFS solutions with customer business outcomes.
Join Scaleway as a Mid-Market Technical Account Manager and become an integral part of our growing team in Paris. In this role, you will be the primary point of contact for our mid-market clients, ensuring their technical needs are met while fostering long-lasting relationships. You will leverage your expertise to provide support, guidance, and innovative solutions that align with our clients’ business objectives.Your responsibilities will include:Building strong relationships with clients to understand their technical requirements and challenges.Collaborating with the sales and product teams to deliver tailored solutions.Providing technical support and expertise during the onboarding process.Conducting regular check-ins and performance assessments to ensure client satisfaction.Proactively identifying upsell opportunities and facilitating renewals.
Join our dynamic Solution Expert team at 360learning, where you will play a pivotal role in assisting our strategic clients during the RUN phase. As a trusted advisor, you will engage with complex use cases, collaborating closely with Sales, Product, and Customer Success teams to analyze advanced client needs, challenge existing setups, and transform requirements into scalable solutions within the 360Learning platform.You will oversee a diverse portfolio of customers throughout their lifecycle, fostering product adoption and delivering customized solutions that extend beyond standard product offerings. These large, strategic accounts have already implemented the platform and possess a strong degree of autonomy. They depend on your technical and functional expertise to steer complex integrations, including APIs, flat files, and third-party tools, redesign platform architecture, conduct solution audits, and provide high-level recommendations to optimize business impact and ensure long-term value.
About ZscalerZscaler stands at the forefront of zero trust security, recognized globally as a leader in safeguarding digital transformation initiatives for the world's most prominent enterprises, critical infrastructures, and government entities. Our innovative Zero Trust Exchange platform, powered by cutting-edge AI technology, tackles billions of cyber threats and policy infractions daily, facilitating productivity enhancements by minimizing costs and complexity.At Zscaler, we prioritize impact over titles, fostering a culture of trust built on measurable results. We value transparency and encourage constructive and honest debate, striving to uncover the best ideas swiftly. Our high-performing teams are empowered to effect change rapidly and with superior quality, driven by a culture centered around customer obsession, collaboration, ownership, and accountability.Embracing an “AI Forward, People First” philosophy, we empower our individuals to realize their full potential. If you are motivated by purpose, excel in solving complex challenges, and aspire to make a meaningful impact on a global scale, we invite you to join Zscaler in shaping the future of cybersecurity.We are in search of a Senior Technical Success Manager to join our Customer Success Organization in Paris, France. Reporting to the Manager of Technical Success Management, you will serve as the primary post-sales contact for customers on their Zero Trust journey, assisting State & Local Governments and Higher Education (SLED) clients in adopting and maximizing Zscaler's solutions to achieve their digital transformation goals. Your role will focus on delivering expert guidance, cultivating relationships, and ensuring the effective implementation of our solutions for public sector partners.
Are you passionate about customer relations and eager to leverage your expertise to enhance a product that simplifies the lives of thousands of entrepreneurs? Skello has the perfect opportunity for you!At Skello, our mission is to free up time for our clients so they can focus on what truly matters. Our SaaS solution empowers thousands of businesses to manage their schedules and teams effortlessly and intuitively.The Care team is at the heart of our customer relationship. We are the guardians of customer satisfaction and loyalty, making a direct impact on Skello's growth!Your Responsibilities As a Customer Care Specialist, you will be the primary point of contact for our clients. Your main mission will be to assist them daily and empower them to use our solution autonomously.- Daily Client Support: You will respond to their inquiries (via chat, email, phone, or video conference) and find solutions to their business challenges. You will interact with a diverse range of profiles: restaurant managers, luxury retail directors, pharmacists, and more. - Maximize Client Success: You'll facilitate follow-up sessions to ensure clients get the most out of Skello.- Contribute to Skello's Growth: You will play a key role in customer retention and product adoption. You will identify business opportunities and relay them to our Account Strategists. - Team Collaboration: You'll work closely with the Product, Tech, Finance, and Sales teams to communicate client needs and enhance our tools and processes.- Represent Skello: You will embody our values in your daily interactions with clients.What We Are Looking For - Previous experience in customer relations: Ideally in a high-growth SaaS environment.- A problem-solving and human-centric approach: You are meticulous, efficient, pedagogical, and empathetic.- A tech-savvy mindset: You are comfortable with technology and eager to learn more.
Join our dynamic team at Prelude as a Customer Support Specialist. In this pivotal role, you will be at the forefront of our customer interactions, ensuring that every client receives exceptional service and support. Your ability to empathize with customers and solve their issues effectively will be key to your success.Your daily tasks will include responding to customer inquiries via multiple channels, troubleshooting problems, and providing product information. You will collaborate with various departments to enhance the customer experience and contribute to the continuous improvement of our services.
Domino's Pizza, Inc. is looking for a Customer Service Representative to join the team in Paris. This position plays a key role in shaping each customer's experience from the moment they reach out. Role overview As a Customer Service Representative, the main focus is on supporting customers throughout their order process. This includes answering questions, taking orders, and making sure every guest leaves satisfied with their interaction. What you will do Respond to customer inquiries in person, by phone, or online Process orders accurately and efficiently Maintain a friendly and helpful attitude with every guest What we look for Interest in customer service Comfort working in a busy setting Strong communication skills
Join our dynamic team at teamworkcorporate as a Consultant Expert in SAP S/4HANA specializing in Project Management and Customer Service. In this pivotal role, you will leverage your expertise to enhance our clients' operations and streamline their project management processes. Your contributions will be instrumental in delivering tailored solutions that meet our clients' unique needs.
Role overview Genetec Inc. is hiring an Order Administration Manager - Customer Service Representative for its Paris office. The role focuses on managing the entire order process and supporting customers at each stage of their experience. Success in this position depends on working closely with internal teams to ensure smooth operations and quick resolution of customer questions. Main responsibilities Oversee and coordinate order processing from initial receipt to final fulfillment Respond to customer inquiries and provide timely updates Collaborate with other departments to resolve issues and keep workflows efficient Maintain a high standard of customer satisfaction through dependable service Location This role is based in Paris, Île-de-France, France.
Role overview Zefir seeks a Customer Experience Operations Specialist based in Paris. The main focus is to enhance how customers engage with Zefir’s services. This position requires regular interaction with teams throughout the company to help refine internal processes and improve the overall customer journey. What you will do Review and analyze customer feedback to spot patterns and areas for improvement Create and suggest strategies aimed at increasing operational efficiency Work closely with colleagues from various departments to put process improvements into practice Apply insights from customer data to influence service delivery and shape the customer experience at Zefir
Skello is a dynamic European company dedicated to transforming the workplace experience for teams in the field, enabling them to anticipate, organize, and communicate more effectively. This is achieved through collaborative and intuitive technology.Specifically, Skello offers a SaaS solution for HR management tailored to establishments with complex scheduling needs. For managers, Skello streamlines work organization and aids decision-making regarding team-related costs. For employees, it enhances communication and simplifies their daily tasks.Skello aspires to be the go-to solution for all field teams across Europe. To support this ambition, the company successfully raised €40M in Series B funding in September 2021 from leading investment firms (Partech, Aglaé Ventures & XAnge) to deliver even greater value to its clients through new features and to expand into new sectors beyond its traditional domains such as hospitality, retail, and healthcare.As the Team Lead for Customer Care, you will guide your team daily to deliver outstanding support to our clients!You will be part of the Customer Experience department, reporting directly to Margaux, our Head of Customer Care & Onboarding.
Join our dynamic team at Jobs for Humanity as a Freelance Customer Care Agent! We are looking for enthusiastic individuals who are passionate about providing exceptional customer service and support. In this role, you will engage with our clients, answer inquiries, and ensure a seamless customer experience. Your ability to communicate effectively and empathize with customers will be key to your success.
Join Our Dynamic Care Department!At Matera, our "Care" department is a vital part of our organization, consisting of three dedicated teams:Customer Care Representatives: Addressing a wide range of inquiries related to legal matters, accounting, renovations, and platform usage.Customer Success Team: Supporting condominiums in a cooperative model and assisting with complex challenges over the long term.Customer Onboarding Team: Comprising 10 passionate individuals, this team facilitates the transition process, configures the client space, manages accounting handovers, and guides clients in their new role as property managers.As a member of the Customer Onboarding Team, you will play a crucial role in ensuring our clients have a seamless experience from the moment they sign their contract with the sales team through their initial months with us. Your mission will be to enhance client satisfaction and engagement as they adapt to our platform.Your Responsibilities:Client Relationship Management and Platform Configuration:Address initial client inquiries and provide training on platform usage.Assist clients with their administrative dossiers and follow up as needed.Help configure their client space on our platform and maintain regular communication with team members.Engage with select clients to promote Matera services, including the Matera payment account, ensuring a smooth transition process.Internal Communication:Ensure effective communication of information between the sales team and your department to meet client expectations.Guarantee that the onboarding team has all necessary information for a smooth transition to the Customer Success teams.Actively contribute to enhancing client satisfaction and refining existing processes to streamline team operations.Accounting Tasks:Manage the transition of accounting responsibilities for client properties.
Join Dust as a Post-Sales Solutions EngineerAt Dust, we're pioneering a revolutionary AI operating system designed to transform business operations. Our mission is to empower teams and individual employees to customize the precise agents they need to enhance productivity.With over 70% of our users actively engaging each week, Dust has become as integral to their workflows as tools like Slack and Notion.Currently, we are on a thrilling growth trajectory. We proudly serve esteemed clients such as Cursor, Clay, Whatnot, and Persona, and we are committed to achieving a fivefold increase in our growth by the end of 2026.Dust is a Sequoia-backed company with a passionate team of optimists who hail from industry leaders like Stripe and OpenAI. We prioritize user experience, swift execution, and maintain a fun atmosphere as we innovate.Role OverviewAs a Post-Sales Solutions Engineer at Dust, you will serve as the technical partner for our existing clients, ensuring they derive maximum value from our AI operating system throughout their journey. Your primary focus will be on fostering long-term customer success, unveiling expansion opportunities, and crafting impactful use cases that make Dust indispensable for their operations. Collaborating closely with our Customer Success and Product & Engineering teams, you will strengthen customer relationships and enhance retention.Key ResponsibilitiesCultivate deep expertise in Dust's product offerings, platform capabilities, and prompt engineering best practices, positioning yourself as the go-to expert for customer scenarios.Act as a trusted technical advisor to our Enterprise clients, establishing strong relationships with both technical and business stakeholders.Lead advanced implementation initiatives, focusing on high-impact use cases, technical integrations, and custom workflows.Conduct training sessions and workshops, effectively conveying Dust's value proposition to prospective buyers and evaluators, including security and compliance teams.
About Winamax Winamax is based in central Paris and leads France’s online poker and sports betting scene. The platform serves 350,000 poker players and 600,000 monthly sports bettors, with operations in Spain, Germany, and plans to expand into Italy and Portugal. The team values innovation, unity, and a sense of belonging, creating a multicultural workplace focused on delivering a standout player experience. Role Overview The Customer Relationship Manager (German Speaker) joins the Customer Service team, a group dedicated to player satisfaction. This role centers on responding to player inquiries and messages, covering account management, information requests, and complaints. The aim is to make each player’s experience with Winamax’s Poker and Sports Betting offerings as smooth and enjoyable as possible. Communication happens across several channels: email, social media, and both online and in-person events. The Customer Service team helps shape the company’s reputation. When players feel well-supported, it’s thanks to the care and attention provided by this team. Main Responsibilities Respond to player questions and requests about accounts, games, and services Handle complaints and resolve issues to maintain player satisfaction Guide players in understanding Winamax’s Poker and Sports Betting systems Communicate with players via email, social media, and at events Represent the Winamax brand and uphold its image in all interactions What We’re Looking For Strong interest in poker, sports betting, or both Native-level German: excellent written and spoken skills Proficiency in French or English Reliable, responsive, and detail-oriented approach Comfortable using standard office tools Clear sense of customer service Collaborative mindset and team spirit Location This position is based in Paris.
Join Winamax as a Customer Support Assistant in Portugal, where you'll play a key role in enhancing customer satisfaction and loyalty. In this dynamic position, you will assist customers with inquiries, troubleshoot issues, and ensure a seamless experience across our platforms. Your communication skills and customer-centric approach will be pivotal in representing our brand positively.
Join Aircall, a leading AI-driven customer communications platform, trusted by over 22,000 companies globally. We're on a mission to transform customer interactions by seamlessly integrating voice, SMS, WhatsApp, and AI into one cohesive workspace.Our growth is fueled by a fundamental belief: empower teams to work smarter, not harder. With innovative solutions like our AI Voice Agent automating routine calls, AI Assist optimizing post-call tasks, and AI Assist Pro offering real-time coaching, we enable teams to achieve higher revenue, quicker resolutions, and scalable growth.Headquartered in Paris, our European base, Aircall also boasts a robust North American presence in Seattle, alongside teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our product is beloved by customers and is rapidly evolving, supported by top-tier investors and driven by cutting-edge AI innovations across our product lines.At Aircall, we embrace a dynamic environment. We are ambitious, focused on product excellence and execution, making impactful decisions swiftly, and driving tangible growth.Our Work Culture: We prioritize customer satisfaction, data-driven insights, and meaningful outcomes. We value ownership, ongoing learning, and prompt action. If you excel in a collaborative, fast-paced atmosphere that values trust and impact, you will thrive here.Role Overview: As a Scale Customer Engineer (SCE), you will play a crucial role in ensuring that Aircall's long-tail and SMB/Core customers successfully onboard, quickly adopt our product, and maintain a healthy usage through both proactive and reactive engagement. You will lead webinar-based onboarding, execute proactive telemetry outreach, and provide swift consulting for Account Managers regarding a designated pool of customers. This pivotal, customer-facing role is designed for individuals who are resourceful, articulate communicators, compelling presenters, and adept at guiding customers through large-scale activation.
Join nexton as a CRM Project Manager and play a pivotal role in enhancing customer relationships through innovative project management. In this role, you will lead cross-functional teams, strategize CRM initiatives, and ensure the successful delivery of projects that enhance customer engagement and satisfaction.
Join our dynamic team at bigblue as a Customer Care Specialist where you will play a crucial role in ensuring customer satisfaction and enhancing our service delivery. In this position, you will utilize your exceptional communication skills in French to assist our global clientele, addressing inquiries, resolving issues, and providing product information. Your passion for customer service will help foster long-term relationships with our customers.
