Internship - Billing Operations & Customer Experience

About Skello 🌰At Skello, we are pioneering the leading HR solution designed to plan and manage field teams effectively. Across Europe, field teams make up 50% of the workforce, yet only 20% of digital solutions cater specifically to their needs. Skello was created to bridge this gap: a collaborative and intuitive platform that simplifies the daily tasks of …

Altarea offers an internship in Paris as an After-Sales Management Assistant. This position centers on supporting customer service and after-sales activities, giving practical exposure to the daily operations that keep customers satisfied. Role overview Assist the team with after-sales processes Help manage customer inquiries and requests Support efforts to maintain high customer satisfaction What you will learn Gain practical experience in after-sales management See customer service best practices in action Develop communication and organizational skills

Join Aircall, a leading AI-driven customer communications platform, where over 22,000 businesses globally enhance their revenue, streamline issue resolution, and empower customer-facing teams. We're transforming customer interaction by merging voice, SMS, WhatsApp, and AI into a single, efficient workspace.Our growth stems from a straightforward principle: assisting teams to work smarter, not harder. With innovations like our AI Voice Agent automating routine calls, AI Assist optimizing post-call tasks, and AI Assist Pro providing real-time support, we enable our teams to perform at their best, achieving increased revenue and quicker resolutions.Headquartered in Paris, with a robust presence in North America centered in Seattle, and teams in cities including Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall is on a rapid growth trajectory. Our product is beloved by customers and is bolstered by renowned investors and swift advancements in AI across our offerings.Our Work Culture: At Aircall, we are passionate about our customers, driven by data, and dedicated to achieving impactful results. We cherish ownership, continuous learning, and agile execution. If you thrive in a collaborative, dynamic environment where trust and results matter, you will find your place here.We are seeking a proactive and highly skilled leader to join our extensive Support organization as the head of the global Number Operations team. This team is dedicated to providing exceptional support for all number-related customer inquiries, including purchasing, porting, and compliance, serving our growing customer base of over 22,000. The NumOps team collaborates closely with Carrier Relations, Product & Engineering, Legal, and customer-facing teams like Success and Sales.Reporting to the VP of Customer Support & Experience and being an integral part of the Support Leadership team, you will leverage your extensive Number Operations knowledge to shape Aircall's number management strategy. You will ensure that the challenges, constraints, risks, and opportunities related to NumOps are consistently identified, understood, and addressed.

Join iliad-free as a Zone Manager Free Proxi and lead our efforts in subscriber assistance while ensuring high-quality service delivery. You will play a pivotal role in enhancing customer satisfaction and supporting the team in achieving operational excellence.

Join our dynamic Customer Care team at Alpadia Language Schools in Paris! As an intern, you will play a vital role in ensuring our customers receive exceptional service and support. You will assist in managing customer queries, contributing to the overall satisfaction of our clients, and gaining valuable experience in the language education sector.

Join Sobi as the Global Omnichannel Customer Engagement Lead, a pivotal role where you will drive customer engagement strategies across multiple channels. You will be responsible for enhancing customer experiences and ensuring consistent messaging that aligns with our global brand vision. Collaborate with cross-functional teams to implement innovative solutions that meet the needs of our customers worldwide.

Join our dynamic team at amiparis, a leader in the textile and ready-to-wear industry, where we thrive on the excitement of seasonal collections and international logistics.The intern will assist the Transport Manager in the operational and administrative management of goods flow, from inception to delivery.Operational Transport ManagementAssist in organizing import transportation (maritime, air, road).Support planning for pickups and deliveries with suppliers and freight forwarders.Collaborate with the Customer Service team on retail and wholesale flows, addressing export issues (timeliness, delay management to the USA, UK, Switzerland, Canada).Contribute to optimizing flows (costs, timelines, filling).Administrative Follow-UpAssist in monitoring customs files (Incoterms, weights, values, declarations).Verify transport invoices and alert in case of discrepancies.Internal and External CoordinationCoordinate with internal teams (logistics, purchasing, supply chain, warehouses).Communicate with manufacturers and freight forwarders.Participate in resolving transport disputes (delays, damages, shortages).Engage in store openings in collaboration with the Customer Service department.Continuous ImprovementUpdate transport dashboards (timelines, costs, performance) and reports.Participate in transport process improvement projects.Assist in ensuring the reliability of customs data (codes, origins).

We are seeking a dedicated Client Relationship Manager (BtoC) to join our client's Customer Relations team. This is a temporary position aimed at filling a vacancy within the Express Buy service. As part of the Commercial Department focused on our clients, you will play a crucial role in enhancing client satisfaction and ensuring a high level of customer service.This role is not sales-oriented; it does not involve any sales activities. Instead, it focuses on external client relations, including adjustments to announcements and addressing client issues. There is no tracking of sales, only internal coordination with commercial teams.Key Responsibilities:Handle incoming calls and emails from clients, adhering to quality standards;Identify clients' needs and potential complaints, providing information or directing them to the appropriate services;Conduct client satisfaction surveys;Start Date: As soon as possibleWorking Hours: Full-time, 35 hours per week, Monday to FridayWork Location: Île-de-France (Paris 8)

Located in the heart of Paris, we are transforming the online gaming industry. As a leader in poker and sports betting in France, with 350,000 players and 600,000 monthly bettors, we also operate in Spain, Germany, and soon in Italy and Portugal. We provide our players with an exceptional experience that is technical, creative, and of high quality. Our values of innovation, unity, and belonging shape a unique and multicultural company culture.Are you ready to build a future in gaming?POSITION OVERVIEWAs a member of the Winamax Customer Service team, the cornerstone of our players' satisfaction, you will be responsible for responding to their inquiries and messages: account management, information requests, complaints, and more.Your goal: to enhance their gaming experience and promote a better understanding of our poker and sports betting offerings as well as the gaming systems at their disposal.Your main duties will be executed across various channels chosen for customer interaction: email, social media, online and live events...As a guardian of the company's brand image, when a player is satisfied with the service and attention provided by Winamax, it is thanks to you and your colleagues in Customer Service!IDEAL CANDIDATE PROFILEA passion for poker, sports betting, or both!You are also:• Fluent in French (native level): impeccable writing and verbal communication skills• Committed, responsive, and meticulous• Proficient with office toolsYour strengths for success in this position:• A strong sense of customer service• A team player mentalityYour personal situation allows you to work sustainably and comfortably according to the Customer Service rotating schedule: 7 AM - 3 PM, 3 PM - 11 PM, 11 PM - 7 AM, including several Saturdays and Sundays as needed.

Outsight specializes in advanced software solutions that utilize cutting-edge 3D LiDAR data to monitor the movement of individuals and vehicles.Our technology empowers operators at transportation hubs such as airports and train stations, as well as in sports venues, road infrastructure, and industrial facilities, by providing precise and anonymous Spatial Intelligence data. This data significantly enhances operational efficiency, user safety, and overall satisfaction.Our dynamic international team, consisting of scientists and engineers, is dedicated to developing innovative solutions from multiple locations including Paris, San Francisco, Sophia-Antipolis (Nice), and Hong Kong. We also maintain a commercial office in Spain to support our global initiatives.Discover more about our mission and technologies through our insightful resources here: Insights about OutsightOur Passenger Flow Traffic Monitoring solution is trusted by premier airports and train stations worldwide, known for their operational excellence and superior passenger experiences. We also extend our services to sectors such as Tourism, Retail, and Sports.Additionally, our Car Traffic Remote Monitoring product is endorsed by several Tier 1 clients, including BMW.Role OverviewIn your role, once our products are deployed on client sites, you will be responsible for evaluating their performance to ensure proper deployment and configuration through a blend of automated and manual assessments. Collaborating closely with product and delivery teams, you will ensure that Outsight products meet the standards set by customers, regulators, and business owners.You will also develop comprehensive documentation, processes, and tools to facilitate acceptance activities during deliveries and assist the delivery team in analyzing the results.Key ResponsibilitiesStrategy & PlanningEstablish the customer acceptance test strategy post-delivery, including scope, objectives, types of tests (user, contract, regulatory), resources, and tools for all major Outsight product features.Create a detailed test plan outlining timelines, resources, and deliverables.Convert requirements into measurable acceptance criteria.Design & ImplementationDesign and execute automated and manual performance evaluations of Outsight products (primarily utilizing Python scripting).Identify, maintain, and enhance the hardware and software tools necessary for acceptance testing.Facilitate execution alongside customers and the delivery team.

POSITION TITLE: Bilingual Senior Customer AdvisorREPORTS TO: Contact Centre Team LeaderLOCATION: Paris, France - hybridABOUT THE COMPANYAXS Europe is a leading global provider of ticketing, data, and marketing solutions for sports, music, and entertainment. As a subsidiary of the AEG group, AXS partners with some of Europe's most iconic venues and events, including The O2 in London and Rock en Seine. Leveraging cutting-edge technology, we enhance the fan experience at every stage of an event lifecycle—from ticket purchase to venue access—while supporting our clients with reliable, innovative digital solutions. To further develop our operations in Europe, particularly in France, we are expanding our team based in Paris.ROLE DESCRIPTIONAs a Senior Customer Advisor, your primary responsibility will be to address customer inquiries and sell tickets for AXS and its partners, ensuring a high-quality customer experience across all channels: in-person, phone, email, social media, and live chat. You will need to have a comprehensive understanding of our services, as you will manage sales, customer queries, and complaints, always aiming for resolution on the first contact.

Join Eric Bompard as an Assistant Project Manager for our CRM initiatives. This internship offers a unique opportunity to contribute to our Retail and Customer Experience departments. You will support the team in analyzing customer data, enhancing customer engagement strategies, and executing CRM projects.

Job Title: Bilingual Product Manager (CCaaS)Location: Paris, France (Hybrid work environment)Salary: €45,600 - €57,000 annuallyTeam: Product Management - Customer Care Value StreamReporting to: Head of ProductRole Overview: We are seeking a dynamic and experienced Bilingual Product Manager to join our team. This position is crucial for the development of our innovative Customer Care solutions tailored for ENGIE France. You will spearhead product strategy, execution, and ensure exceptional client outcomes while contributing to our global capabilities.This role requires fluency in both French and English, both spoken and written. The ideal candidate will be located in France or willing to relocate.Company Overview: Kaluza is pioneering the Energy Intelligence Platform, transforming energy complexities into streamlined solutions. Our mission is to empower energy companies in navigating modern challenges and to accelerate the transition to a sustainable and electrified future. Utilizing cutting-edge technology, including AI and real-time analytics, we foster growth opportunities for our partners worldwide.

Domino's Pizza is looking for a Customer Service Representative to join the team in Paris. This role focuses on helping customers, managing their orders, and ensuring each interaction is handled smoothly. Key responsibilities Answer customer questions and requests by phone, online, or in person Resolve order issues and address concerns quickly Process orders with accuracy and attention to detail Contribute to a welcoming atmosphere for every customer What we look for Interest in supporting and helping others Willingness to learn and take on new tasks Clear communication skills Comfort working as part of a team

Role overview Domino's Pizza in Paris is looking for a Customer Service Representative / Pizza Maker. This position blends customer interaction with pizza preparation. Team members contribute to a friendly atmosphere and help maintain Domino's standards for every order. Key responsibilities Take customer orders both in person and over the phone Prepare pizzas and other menu items using Domino's recipes Provide attentive and friendly service throughout each shift Collaborate with coworkers to support smooth daily operations Requirements Positive attitude and readiness to learn new skills Ability to work well in a team Interest in creating good experiences for customers Domino's encourages team members who are interested in growing and building new abilities. Those who enjoy working with people and preparing food may find this role rewarding.

Join Wavestone as an intern or apprentice and play a crucial role in revolutionizing customer experience through cutting-edge digital technologies. You will collaborate with our sales teams to implement innovative strategies that enhance operational efficiency and improve customer satisfaction.

Located in the vibrant heart of Paris, Winamax is at the forefront of transforming the online gaming industry. As a leader in poker and sports betting in France, boasting 350,000 players and 600,000 monthly bettors, we have expanded our reach into Spain and Germany, with plans to grow into Italy and Portugal. We pride ourselves on delivering an exceptional experience to our players, marked by technical excellence and creative innovation. Our core values of innovation, unity, and a sense of belonging shape a unique multicultural corporate culture.Are you ready to take your career to the next level in the exciting world of gaming?JOB DESCRIPTIONJoin our Customer Service team at Winamax, where your mission will be to assist Spanish-speaking customers and potential clients with their inquiries. Whether it’s resolving data issues, providing advice, managing accounts, or handling complaints, you’ll be there to lend a helping hand!Your goal will be to help them fully understand our poker promotions and sports betting options, ensuring they get the most out of our gaming tools.Moreover, you will play a crucial role in our relational marketing strategy, applying its principles across all our communication channels, including email, social media, and even at in-person events.As a brand ambassador, your challenge will be to ensure every customer receives high-quality service that not only meets their needs but also encourages them to stay with us for the long term.

We are seeking a dynamic and experienced Senior Consultant specializing in Marketing, Digital Strategies, and Customer Experience to join our innovative team at sia in Paris. In this role, you will leverage your expertise to help clients enhance their marketing efforts and improve customer engagement through digital transformation.Your responsibilities will include developing strategic marketing plans, analyzing customer data, and implementing digital initiatives that drive measurable results. You will work closely with clients to understand their unique challenges and deliver customized solutions that align with their business objectives.

Join Accor as a Customer Development Receptionist, where you will be the first point of contact for our guests, delivering exceptional service and ensuring a warm welcome. Your role will involve managing front desk operations, handling guest inquiries, and providing information about our services and facilities. If you are passionate about hospitality and enjoy working in a dynamic environment, we want to hear from you!

Join our dedicated team at Jobs for Humanity as a Call Center Specialist. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience.We are looking for individuals who are passionate about helping others and can communicate effectively. You will be part of a dynamic environment that values teamwork and collaboration.