About the job
Join ISTA Solutions, a leading outsourcing and offshoring company, as an Experienced Medical Billing Specialist. Our rapidly growing team values employee satisfaction and promotes a healthy work-life balance. At ISTA Solutions, we are dedicated to fostering a culture of long-term success and continuous learning. If you're a collaborative team player eager to make a meaningful impact, we want to hear from you!
Key Responsibilities:
- Conduct eligibility and benefits verification for various medical treatments, hospital stays, and procedures.
- Review patient bills for accuracy, completeness, and follow-up on any missing information.
- Manage unpaid claims within the designated billing cycle.
- Communicate with insurance companies to resolve payment discrepancies as required.
- Identify and bill secondary or tertiary insurance providers.
Job Duties:
- Deliver exceptional customer support via phone, email, and chat.
- Address customer inquiries and resolve issues to enhance satisfaction.
- Collaborate with team members and other departments to tackle complex challenges.
- Keep precise records of customer interactions, transactions, and feedback.
Qualifications:
- 6 months to 1 year of experience in a BPO environment, specifically within a US Healthcare account.
- Solid understanding of medical claims, benefits, eligibility, and appeals processes.
- Familiarity with US Healthcare Insurance systems, including Medicare and Medicaid.
- Excellent English communication skills, both verbal and written.
- Demonstrated empathy and patience when addressing customer concerns.
- Strong analytical and problem-solving abilities.
- Ability to adapt to a dynamic work environment.
- Composure under pressure.
- Proficient in navigating computer systems and relevant software.
- Willingness to work onsite in Makati or Mandaluyong.
- Able to work night shifts.
Benefits:
What We Offer:
- Competitive salary and benefits package.
- Health Insurance with coverage for dependents.
- 10% night differential pay.
- Attendance bonuses.
- Paid time off and convertible leave credits.
- Regular performance appraisals.
- A strong emphasis on work-life balance.
- Opportunities for career growth and skills development.
Our Commitment:
- A culture of values-driven leadership.
- We provide opportunities for professional development and personal fulfillment.
