Customer Experience Agent

🚀 Elevate Your Career with Whatnot!Whatnot stands at the forefront of live shopping, proudly recognized as the largest platform in North America and Europe for buying, selling, and discovering your favorite products. We are transforming e-commerce by merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote-c…

Are you an accomplished finance leader who perceives the CFO position as a pivotal strategic role within an organization? Do you thrive on propelling the company’s growth—both organically and through mergers and acquisitions? Do you find fulfillment in streamlining processes and systems to minimize manual reconciliations and empower your team to concentrate on generating insights rather than just number-crunching? If this resonates with you, we invite you to consider this exciting opportunity. CXT Software is at the forefront of delivering cutting-edge technology solutions to courier, last-mile, and healthcare logistics firms across North America. Following the merger of CXT Software and e-Courier, we have combined two prominent platforms to establish the largest Transportation Management System (TMS) tailored specifically for last-mile and courier operations. Under the stewardship of Ionic Partners, our focus is on enhancing operational efficiency, returning to a path of profitable growth after a phase of investment, and pursuing additional strategic acquisitions. We are not finished yet; our ambition is to double our impact over the next three years, and we seek a CFO to guide this transformative phase of growth. As a senior leader within our organization, you will be part of an elite team dedicated to fostering growth, continuous improvement, and building an organization that excels at helping our clients realize efficiencies and scale their businesses. CXT is actively pursuing organic growth while assessing various strategic acquisition opportunities to enhance our capabilities and deliver the leading technology solutions our markets deserve. As the CFO, you will play a crucial role in these initiatives and serve as a key representative of the company to investors, lenders, and customers. You will be supported by established playbooks, best practices, and senior leaders whose expertise has been developed over decades at Ionic, providing the collaboration and support you need to complement your experience and judgment. This role transcends traditional finance responsibilities; it offers you the chance to influence the future trajectory of our company through both organic growth and acquisitions while representing CXT to our investors and stakeholders. If you are prepared to utilize your financial and strategic acumen to help CXT accelerate its growth and dominate its markets, we are eager to hear from you!

Join our dynamic team at PLS as a Shift Supervisor! In this role, you will lead our store operations, ensuring exceptional customer service and achieving financial targets. You will play a pivotal role in fostering a positive work environment and guiding your team to success. As a Shift Supervisor, you will oversee daily operations, coach team members, and ensure compliance with all regulations while delivering outstanding service to our customers.

Location: 7450 W Thomas Road, Phoenix, AZJoin the PLS Team! At PLS® — which stands for People, Location, Service — we believe in putting our customers first. As a premier retail provider of financial services, our mission is to offer convenient, transparent, and affordable financial solutions. Established in 1997 by Bob and Dan Wolfberg, PLS has grown to over 200 locations across 12 states, making us a trusted name in financial services. We are dedicated to empowering our customers with the tools they need for their daily financial management.Position Overview: We are seeking a dedicated Motor Vehicle Shift Supervisor to lead our team in delivering exceptional customer service and achieving operational excellence. As a Shift Supervisor, you will play a pivotal role in ensuring our customers receive the highest quality service and that our store meets all operational and financial objectives. You will assist the Assistant Store Manager with daily operations and take charge in their absence, guiding the team and ensuring compliance with all policies and regulations.

Join PLS as a Shift Supervisor, where you will lead a dynamic team to ensure exceptional customer service and operational excellence. You will play a crucial role in guiding your colleagues and fostering a strong customer-centric culture while assisting in daily operations. In the absence of higher management, you will take charge and ensure smooth store operations.

Embrace the Future of E-Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, revolutionizing the way you buy, sell, and discover your favorite items. Our mission is to redefine e-commerce by seamlessly merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote-first team, we thrive on innovation, united by our core values. With offices in the US, UK, Germany, Ireland, and Poland, we are on a journey to shape the future of online marketplaces together.From fashion, beauty, and electronics to collectibles such as trading cards, comic books, and even live plants, our live auctions cater to every interest.And this is just the beginning! As one of the fastest-growing marketplaces, we seek bold, innovative problem solvers across various functions. Stay updated with the latest from Whatnot through our news and engineering blogs and join us in empowering individuals to transform their passions into thriving businesses while fostering connections through commerce. Role OverviewAs a member of the Customer Experience team, your primary responsibility will be to deliver an exceptional user experience through enhanced process management, order oversight, and efficient problem resolution. You will be committed to ensuring that our customers receive their orders promptly and that any issues are swiftly rectified.Engage with both buyers and sellers with a customer-centric approach, ensuring every interaction is positive.Address all customer inquiries regarding payments, orders, shipments, and general questions with high-quality and timely responses.Become a knowledgeable resource on Whatnot’s products, processes, and systems to facilitate positive outcomes for our users.Collaborate with various departments to troubleshoot and resolve outstanding questions and issues.Identify opportunities to reduce repeat inquiries and enhance the overall customer experience.We offer the flexibility to work from home or one of our global office hubs and value in-person collaboration for planning, problem-solving, and connection. Candidates must reside within...

Be Part of the E-Commerce Revolution with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, providing a unique space to buy, sell, and explore items you cherish. Our mission is to transform e-commerce by merging community, shopping, and entertainment into a vibrant ecosystem tailored just for you. As a part of our remote and co-located team, we thrive on innovation, grounded in our core values. With operational hubs across the US, UK, Germany, Ireland, and Poland, we are collaboratively shaping the future of online marketplaces.From fashion and beauty to electronics and collectibles, including trading cards, comic books, and live plants, our live auctions are crafted to cater to diverse interests.The journey has just begun! As one of the fastest-growing marketplaces, we are seeking bold, innovative problem solvers across all departments. Stay updated with Whatnot's latest news on our blog and engineering insights. Join us in empowering individuals to turn their passions into thriving businesses while fostering community through commerce. Role OverviewWe are on the lookout for dedicated Trust and Safety Specialists to uphold the safety and integrity of our platform. Collaborating with your team, you will identify potential risks, enforce our policies, and ensure a secure experience for both buyers and sellers while handling sensitive customer cases. Your prompt and thorough investigations will be essential in protecting our community and delivering fair, consistent outcomes.Key Responsibilities:Engage regularly with the team to monitor and review potentially suspicious activities, helping to safeguard our users and mitigate financial risks.Respond promptly and accurately to interdepartmental Service Level Agreements (SLAs) while maintaining a high standard of work quality.Conduct comprehensive reviews of transactions to ensure compliance and safety.Analyze trends to identify opportunities for enhanced safety measures and improved outcomes.Communicate effectively with customers to address inquiries related to trust and risk.Provide responsive email and chat support to users requiring immediate assistance.

Join PLS as a Shift Supervisor at our Phoenix location, where you'll lead a dedicated team to deliver exceptional customer service and achieve operational excellence. In this pivotal role, you will oversee daily store operations, mentor team members, and ensure compliance with company policies and regulations while fostering a culture of outstanding customer experiences.