Technical Writer

Join us at the forefront of technology as we revolutionize the data storage industry. At Pure Storage, you will be part of a dynamic team that thrives on innovative thinking and collaboration.If you are eager to make a significant impact and embrace limitless opportunities in the tech world, we invite you to be part of our journey.THE ROLEWe are looking for …

At Deepnote, we are pioneering the future of data analytics tools. Our innovative platform empowers teams to collaboratively explore, analyze, and present data from inception to conclusion. We envision data notebooks as the centerpiece for any data-driven team.Content creation is vital to this vision. The most effective way to demonstrate the capabilities of Deepnote is through engaging content: viral notebooks, practical guides, imaginative templates, and inspiring narratives. This is where you come into play. This position is not for everyone—and that’s perfectly fine! We seek someone who is passionate about teaching, experimenting, and creating content that resonates widely. You should be adept at transforming datasets, workflows, or features into educational and delightful experiences.

Veeam is the leading Data and AI Trust Company dedicated to empowering organizations to comprehensively understand, secure, and strengthen their data and AI infrastructures. As a forefront innovator in data resilience and data security posture management, Veeam is uniquely positioned at the intersection of identity, data, security, and AI risk management. With our headquarters in Seattle and a presence in over 30 countries, we proudly safeguard the operations of more than 550,000 customers globally, who rely on Veeam to ensure their business continuity. Join us as we boldly progress together, nurturing growth, learning, and creating significant impacts for some of the world's most prominent brands.About the RoleAs a Technical Writer, you will be responsible for producing precise, user-friendly documentation for our software solutions. Collaborating closely with developers, testers, and support engineers, you will transform intricate technical concepts into actionable content for end-users—ranging from detailed procedures and conceptual summaries to PowerShell and API reference materials. A major focus of this role is to develop user guides and PowerShell reference documentation specifically for Veeam Explorers, particularly highlighting database protection workflows.What You’ll DoMaintain and update documentation for currently supported versions based on feedback from the support team and customers.Create user guides that facilitate a deeper understanding of our software products.Develop and refine PowerShell reference documentation tailored for Veeam Explorers.

Join D-ploy as a Proposal Writer/Bid Writer and become an integral part of our business development and client acquisition initiatives. Your primary responsibility will be to craft persuasive, well-organized, and technically proficient proposals and bids responding to RFPs (Requests for Proposals), RFQs (Requests for Quotations), and various client requests. Your mission is to secure new projects and contracts by effectively articulating our company’s value and capabilities to prospective clients.Key Responsibilities: Proposal Development: Compose, revise, and finalize proposals and bids, ensuring content is technically accurate, persuasive, and aligns with client specifications. Technical Expertise: Utilize your technical knowledge to develop thorough and insightful technical responses that highlight our strengths and expertise. Research: Perform comprehensive research to understand potential clients, their requirements, and the competitive landscape to customize proposals effectively. Collaboration: Work closely with cross-functional teams, including sales, project managers, and subject matter experts, to gather necessary information and ensure proposal content meets client expectations. Bid Management: Oversee the entire proposal process from initial request to submission, monitor progress, and ensure timely delivery. Compliance: Ensure all proposals fulfill client requirements regarding formatting, content, and submission protocols. Content Improvement: Regularly enhance and update proposal templates, boilerplate content, and case studies to maintain a comprehensive library of reusable materials. Quality Assurance: Review and assess the quality of proposal submissions, identifying improvement areas and implementing best practices.

About the Role Similarweb is looking for a Technical Support Engineer in Prague. This role focuses on helping clients resolve technical issues and get the most out of Similarweb's products. What You Will Do Respond to client inquiries and technical problems Walk users through troubleshooting steps Work to improve the overall client experience with Similarweb tools What Sets This Team Apart Join a group that values clear communication and practical solutions. The team works closely with clients to ensure their questions are answered and their issues are resolved quickly.

Kia Technical TrainerWe are seeking a passionate and dedicated Technical Trainer to take charge of the professional education and development of our Kia service network. In this pivotal role, you will ensure that our mechanics and service specialists are equipped with the most current knowledge and practices. You will design and deliver engaging technical training sessions, work with the latest technologies from Kia, and play a key role in enhancing our training programs.Your Responsibilities• Develop and update training curricula and materials tailored for mechanics• Conduct both in-person and online technical training sessions covering topics such as:– Combustion engines– Electrical systems– Hybrid and electric vehicles– Transmissions– Chassis systems– Calibration of assistance and other systems• Organize an annual schedule for technical courses• Revise training materials in line with technical innovations and new Kia models• Provide expert preparation and coordinate training at the Kia training center in Nupaky• Collaborate on creating non-technical training by providing expert insights and helping define content• Participate in international training sessions in English, sharing know-how and updates from Kia's European headquarters in Frankfurt• Obtain certifications focused on hybrid and electric vehicles and enhance presentation skills• Organize national competitions for Kia mechanics and service advisors, accompanying the winners to the global finals in South Korea (if applicable for mechanics)Your Work Environment• Approximately 60% of your time will be spent at the training center in Nupaky• The remaining 40% will be at the headquarters• This position requires independence, responsibility, and attention to detail• A mentor will be available to assist you in your onboarding process• A company car will be provided for travel between the headquarters and the training centerWhat We’re Looking For• Experience in technical training within the automotive industry or significant hands-on experience in vehicle repairs• Proficiency in English sufficient for participating in technical training• Completed education as an automotive mechanic or auto electrician• Enthusiasm for technology, a desire to educate others, and the ability to convey information clearlyThis position is ideal for an experienced mechanic who is deeply interested in new technologies and wishes to advance their career towards professional training.

D-ploy is a cutting-edge IT and Engineering Solutions firm recognized across the EMEA region including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We take pride in delivering innovative and superior services to an array of industry-leading clients. By fostering relationships and trusted partnerships in the IT community, we enhance our customers' IT productivity and contribute significantly to their organizational success.We are seeking engaging, adaptable, and solution-oriented individuals eager to join a dynamically growing and international organization. Our focus is on creating impactful value where IT matters—join our team!Responsibilities:Provide support for IT tools to end-users and project owners.Serve as the liaison between clients and appropriate resolution teams.Create and manage IT platforms on behalf of users and teams.Ensure timely responses to requests following established processes and SLAs.Conduct fault isolation and escalate issues as necessary.Utilize collaboration technologies such as Microsoft Teams and Webcasting.Escalate tickets to other support teams when required.Resolve incidents and requests on-site, including ticket closure.Document customer feedback and product requests.Assist in the creation of technical documentation and manuals.

Laravel seeks a Technical Support Engineer based in the Central European Time (CET) zone to join the Customer Success & Support team. This remote position centers on helping developers overcome technical issues across the Laravel ecosystem, including Forge, Vapor, Spark, Envoyer, Nova, Laravel Cloud, and Nightwatch. Role Overview This role goes beyond scripted responses. It involves hands-on troubleshooting and technical guidance for developers. Expect to work directly with servers using SSH, analyze logs, debug Nginx configurations, trace PHP errors, and resolve DNS problems. Each day brings new challenges, and every interaction shapes the developer experience with Laravel. Why This Role Matters Laravel supports a vibrant developer community, with over 210 million downloads to date. The support team plays a key role in ensuring developers receive thoughtful, accurate help when they need it most. As Laravel expands its product suite, including Laravel Cloud and Nightwatch, the variety of technical questions continues to grow. The team values both technical skill and empathy in every customer interaction. What You Will Do Manage and resolve support tickets using Plain, the team’s ticketing system. Triage requests, prioritize by severity and SLA, and aim for first-contact resolution. Investigate complex technical issues, escalate when needed, and keep customers informed throughout. Debug issues in terminals, on servers, and within various configurations. Identify recurring bugs, frequently requested features, and documentation gaps, and share these insights with the wider team. Help improve the knowledge base and refine pre-prepared responses for future support. Success Metrics Maintain a customer satisfaction rating of 96% or higher. Resolve 80% of tickets on the first response. Meet 100% of SLA commitments. Document bugs and feature requests thoroughly for engineering review. This position is fully remote, with a preference for candidates in Prague or within the CET timezone.

Join Apify as a Technical Customer Success Manager, where you will play a crucial role in ensuring our customers achieve success with our web automation and data extraction platform. You will work closely with clients to understand their needs, provide technical support, and help them leverage our technology for maximum impact. This position is ideal for someone who is passionate about technology and customer service.

Join us in the rapidly evolving tech landscape as we revolutionize the data storage industry. At Pure Storage, you will be at the forefront of innovation, growing alongside a team of the brightest minds in the field.Our mission is to create technology that transforms the world. If you're eager to embrace limitless possibilities and make a significant impact, we invite you to become part of our dynamic team.THE ROLEAs a Technical Services Engineer (TSE), you will be an integral member of our 24/7 global support team, assisting customers with their vital workloads on Pure Storage systems. You will tackle a variety of challenges that intersect hardware, software, and customer environments, employing advanced technical troubleshooting skills and excellent communication to provide effective solutions.Our culture is rooted in Persistence, Creativity, Teamwork, Ownership, and a Customer-First mentality. You will embody these values daily while collaborating closely with teams across Support, Engineering, and the field.WHAT YOU'LL DOManage and resolve support cases across multiple severity levels, including urgent incidents affecting customer production systems.Troubleshoot intricate environments encompassing storage, networking, operating systems, hypervisors, and applications, utilizing logs, traces, and remote access tools.Foster clear communication with customers: set expectations, outline action plans, and deliver concise, professional updates until resolution is achieved.Collaborate with internal teams (PSE, Engineering, Escalation Management, SEs, and field) to expedite the resolution of complex issues and prolonged escalations.Document insights in internal notes, JIRAs, knowledge bases, FAQs, and runbooks to enhance service continuity and improvement.Contribute to team growth by sharing expertise, providing training sessions, and informally mentoring junior engineers.Be part of shift, weekend, holiday, and on-call rotations as necessary to maintain our 24/7 global service.

About Keboola Keboola has successfully raised $32 million in 2023, marking the largest Series A in Central Europe, with a vision to revolutionize how organizations engage with data. Our innovative platform delivers exceptional results, enabling our clients to achieve tenfold increases in performance. Our mission is clear: to empower businesses to harness the full potential of their data effectively. We are a global team of pioneers who value collaboration, trust, and experimentation as key drivers of success. The Role As a Senior Technical Consultant at Keboola, you will play a pivotal role within our Professional Services team, directly engaging with customers to ensure successful implementation of our solutions. You will lead targeted, outcome-oriented technical projects aimed at helping clients accelerate their adoption of the Keboola platform, addressing complex data challenges, and ensuring they derive long-term value from our offerings. Your role involves acting as a technical ally to Customer Success Managers, responding proactively to demand, and working within defined project scopes and exit criteria. You will also focus on a seamless transition of projects, ensuring clear communication and handover processes. In addition to your active project delivery, you will identify new engagement opportunities alongside the Customer Success team, contributing to ongoing demand generation. Collaboration is key; you will work closely with Customer Success Managers, Support, Engineering teams, and customer stakeholders throughout the entire engagement lifecycle, from discovery and scoping through to delivery and handoff.

Pure Storage is hiring a Lead Technical Support Engineer in Prague, Czech Republic. This position blends technical troubleshooting with daily team leadership. The role centers on managing support operations, guiding engineers, and serving as the primary escalation point for complex incidents involving Kubernetes, Linux, and cloud infrastructure. Team Leadership and Operations Oversee the daily support queue, prioritize tickets, and assign tasks based on team strengths to keep workloads balanced. Monitor service level agreements (SLAs) to ensure response and resolution targets are met, including during shift changes and across regions. Mentor junior engineers by providing technical guidance and reviewing scripts or configurations. Act as the main escalation contact for unresolved tickets or dissatisfied customers before issues are passed to Engineering. Identify workflow gaps, update support procedures, and maintain the knowledge base and runbooks. Advanced Technical Troubleshooting Perform root-cause analysis using logs, traces, and dumps for platforms in VPC, private cloud, and on-premises data center environments. Resolve connectivity issues across firewalls, hybrid cloud setups, and Kubernetes clusters. Work closely with Engineering and DevOps to reproduce bugs, test hotfixes, and support product reliability improvements.

Join Nebius in Shaping the Future of AI Cloud Computing!Nebius is at the forefront of a revolutionary shift in cloud computing, dedicated to empowering the global AI economy. We develop innovative tools and resources that enable our customers to address real-world challenges and transform industries, all while avoiding hefty infrastructure costs and the need for expansive in-house AI/ML teams. Our team operates at the cutting edge of AI cloud infrastructure, collaborating with some of the most knowledgeable and inventive leaders and engineers in this field.Our Global PresenceNebius is headquartered in Amsterdam and is publicly listed on Nasdaq. We have a robust global presence with research and development hubs across Europe, North America, and Israel. Our diverse team of over 1,400 professionals includes more than 400 highly skilled engineers who boast extensive expertise in both hardware and software engineering, complemented by our dedicated in-house AI R&D team.The PositionWe are on the lookout for a Technical Product Manager to lead the product strategy for Soperator, our advanced Slurm-on-Kubernetes control plane designed for GPU clusters. In this pivotal role, you will define how machine learning engineers and research teams operate, scale, and optimize distributed workloads in production environments. If you are passionate about crafting systems that harmonize performance, reliability, and developer experience in AI infrastructure, we want to hear from you!Your Key Responsibilities:• Oversee the complete user journey across Soperator clusters, including Slurm workflows, dashboards, alerts/notifications, node lifecycle, and management of training/inference capacities.• Define the end-to-end product direction: problem discovery → solution design → delivery → adoption.• Conduct in-depth customer discovery through interviews, usage analytics, and workload analysis to identify high-impact opportunities.• Drive execution across platform teams, including compute, networking, storage, observability, IAM, and more.• Translate cutting-edge ML and infrastructure concepts into tangible product capabilities for real-world GPU clusters.• Establish success metrics, prioritize features, and maintain a consistent feedback loop with stakeholders.

Join Apify in our mission to empower individuals and organizations to harness the full potential of the web, enabling automation of tasks and focusing on what truly matters.We download billions of web pages globally for scientific research, market analysis, and locating missing children. Our platform enhances AI chatbots with contextual understanding and integrates AI agents as central components of our services.We are in search of a Technical SEO Specialist to establish and enhance the technical foundation that ensures Apify's visibility across search engines and large language models (LLMs). Our website encompasses a diverse range of elements, including product pages, developer documentation, a marketplace with thousands of tools, and programmatic landing pages, all of which must function seamlessly for users, search engines, and AI models.In this role, you will advance our SEO strategy by developing and optimizing programmatic landing pages, establishing proactive systems to identify and resolve issues, and automating workflows to reduce manual tasks. This position is not just about maintenance; it's about creating a robust infrastructure that enables our content to excel on a larger scale.

About UsAt duvo, we recognize that enterprise teams often waste time transferring data between outdated systems. This inefficiency leads to delays and risks that can be costly. Our dynamic team is dedicated to changing this paradigm for good. With robust traction and a commitment to solving genuine problems for our clients, we are on the lookout for exceptional talent to join our ranks. We pride ourselves on our humility, diligence, and results-oriented approach.Our VisionWe are developing the next-generation Agentic Automation Platform designed for enterprises—a comprehensive solution where AI agents autonomously handle end-to-end tasks across various user interfaces and APIs, all while ensuring governance. Our platform goes beyond traditional copilots, empowering business users to define outcomes while our agents manage planning, execution, approval requests, and continuous learning. Starting with sectors like retail—focusing on category management, supply chain, and financial operations, we aim to deliver clear ROI before expanding into other functions and industries.Velocity is our competitive advantage: we ship rapidly, iterate swiftly, and foster a culture of continuous improvement.Role OverviewWe are seeking a dedicated Technical Support Specialist who is enthusiastic about ensuring the success of our enterprise customers using our platform. In this role, you will serve as the vital link between customers, our AI Solutions Consulting team, and Customer Success, managing support via Intercom. Your focus will be on automating support processes where possible while ensuring that every interaction with customers is meaningful and high-quality.Key Responsibilities:Comprehensive Customer Experience Management: You will not only handle tickets but also follow through to ensure that issues are fully resolved, making sure customers feel valued throughout the process.Automation and Personalization: You will consistently identify opportunities for smart automation, self-service content, and streamlined workflows, ensuring that human interaction is reserved for the most critical moments.Collaboration Across Teams: You will work closely with AI Solutions Consultants and the Customer Success team to share insights, escalate issues intelligently, and maintain alignment on customer needs.Effective Communication: You will convey information clearly and calmly, whether dealing with frustrated stakeholders or complex cases, ensuring productive conversations.Proficient Use of Tools: Your daily tasks will involve deep engagement with Intercom and the duvo platform, allowing you to thoroughly understand the product, replicate issues, and provide accurate solutions.

Technical Trainer at KiaJoin our dynamic team as a Technical Trainer, where you will be instrumental in enhancing the skills of our Kia service network. Your role will ensure that mechanics and service specialists have access to cutting-edge knowledge and techniques. You will design and deliver engaging technical training sessions, work with Kia's most advanced technologies, and play a key role in evolving our training programs.Your Responsibilities• Develop and refresh training curricula and educational materials for mechanics.• Conduct both in-person and online technical training in subjects including:– Combustion engines– Electrical systems– Hybrid and electric vehicles– Transmissions– Chassis systems– Calibration of assistance and other systems• Organize the annual schedule for technical courses.• Revise training materials to align with technical innovations and new Kia models.• Ensure professional preparation and organization of training at the Kia training center in Nupaky.• Collaborate in the creation of non-technical training by providing expert insights and assisting in defining content.• Participate in international training sessions in English, sharing expertise and insights from Kia's European headquarters in Frankfurt.• Obtain certifications focused on hybrid and electric vehicles and enhance your presentation skills.• Organize a national competition for Kia mechanics and service advisors, accompanying the winners to the world finals in South Korea (for mechanic category).What Your Work Will Look Like• You will spend approximately 60% of your time at the training center in Nupaky.• The remaining 40% will be spent at the headquarters.• This position requires independence, responsibility, and attention to detail.• You will have access to a mentor to support your rapid integration.• A company car will be provided for travel between the headquarters and the training center.Your Qualifications• Experience in technical training within the automotive industry or significant experience in vehicle repair.• Proficiency in English sufficient for participation in specialized training.• Completion of vocational training as an automotive mechanic or auto electrician.• A passion for technology, a desire to educate others, and the ability to convey information clearly.This position is ideal for an experienced mechanic who is interested in new technologies and seeking to advance their career in professional education.

Join Nebius and Shape the Future of AI Cloud NetworkingNebius is at the forefront of cloud computing, pioneering solutions that empower the global AI economy. We provide our customers with tools and resources to tackle real-world challenges and revolutionize industries without incurring hefty infrastructure expenses or the necessity of assembling large internal AI/ML teams. Our workforce operates on the cutting edge of AI cloud infrastructure, collaborating with some of the most seasoned and innovative leaders and engineers in the industry.Your Workplace Awaits YouWith our headquarters situated in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global reach with R&D hubs across Europe, North America, and Israel. Our team of over 1,400 professionals includes more than 400 highly proficient engineers with extensive expertise in both hardware and software engineering, complemented by an in-house AI R&D team.The OpportunityNebius is in search of a Technical Product Manager – AI Cloud Networking to join our dynamic team. In this pivotal role, you will take ownership of the vision, roadmap, and priorities for our networking services, which encompass overlay (VPC) networks, underlay networks (data center fabric and WAN), and DNS.You will also be instrumental in shaping and managing backlogs for networking service teams, leading critical company-wide initiatives that enhance connectivity. This position demands a robust technical foundation along with the capability to coordinate seamlessly across engineering, development, product, technical support, and go-to-market teams.Your Key Responsibilities Will Include:Ownership and management of the product backlog for network service teams.Leading and coordinating essential cross-company implementations related to networking and connectivity.Collaborating closely with engineering and architecture teams to define product requirements and deliver innovative networking features.Partnering with product marketing and technical pre-sales/post-sales teams on technical publications, go-to-market strategies, customer engagement, acquisition, and retention initiatives pertinent to networking features.Ensuring the provision of networking services that uphold high standards of performance, security, scalability, and reliability.

About the Role AFRY is looking for a Junior Technical Supervisor focused on transportation structures to join the team in Prague. This position supports the oversight of civil engineering projects, helping ensure work aligns with regulatory requirements and project timelines. What You Will Do Assist with supervising transportation infrastructure projects Help monitor compliance with relevant regulations and standards Support project delivery to meet agreed deadlines Contribute to the development of solutions that improve connectivity and encourage sustainable growth Location Based in Prague.

Rohlik Group is a major force in online grocery shopping across Europe, delivering more than 25,000 products to customers in several countries. The company operates at the intersection of logistics, software, and customer experience, with a focus on rapid delivery and high standards. Engineers at Rohlik tackle projects that range from automating warehouse operations to building smarter web and mobile shopping features, all within a fast-evolving grocery market. Engineering teams here are small, typically 3 to 8 people, each with clear goals and responsibility for specific challenges. Over 100 engineers contribute across Product Engineering, Platform & SRE, Machine Learning, AI, and Data. Rohlik’s AI-native approach means tools like Claude Code and Devin are part of daily work, helping teams deliver quickly while keeping processes lean. Role overview The Senior Technical Domain Lead sets the technical vision and architecture for one of Rohlik’s core domains. This position has significant influence across teams and functions but does not involve direct line management. The focus is on technical leadership and decision-making at a high level. What you will do Define and evolve the technical direction for a major product or platform area, from initial concept to execution Act as the primary expert for complex technical challenges and critical design decisions Evaluate architectural trade-offs to ensure systems remain scalable, secure, and aligned with company strategy Guide the integration of AI and agentic practices into development, promoting automation and faster delivery Influence the growth of the platform as Rohlik expands into new markets This role is responsible for upholding high standards in system design and ensuring engineering practices remain current and effective. Location This position is based at Rohlik Group’s headquarters in Prague, Czech Republic.

Role Overview AFRY is seeking a Senior Technical Supervisor focused on transportation structures for its Prague office. This position centers on overseeing construction projects involving roads and highways. The supervisor ensures all work meets safety standards and technical specifications, supporting high-quality and efficient infrastructure development. Key Responsibilities Supervise construction activities for transportation structures, including roads and highways Monitor compliance with safety regulations and technical requirements Work closely with multidisciplinary teams throughout project phases Coordinate with stakeholders to support successful project delivery Collaboration and Impact This role sits within the Civil and Structural Engineering department. The Senior Technical Supervisor contributes technical expertise and leadership, helping AFRY deliver critical transportation infrastructure projects on time and to specification.