Technical Support Specialist for Motorized Shading Solutions in Commercial & Residential Markets

Somfy Group seeks a Technical Support Specialist in Prague to assist clients with motorized shading solutions for both commercial and residential spaces. The position involves guiding customers through technical questions and troubleshooting issues related to Somfy products. Key responsibilities Provide technical assistance and service for Somfy's motorized …

Please submit your CV in English Join a dynamic global SaaS firm that has recently secured a $28M Series B funding round! We offer structured mentorship and continuous upskilling opportunities. Our new office is located in the heart of Prague at Namesti Republiky. Enjoy a 5-day in-office schedule with the possibility of occasional remote work based on mutual agreement. Compensation includes a base salary ranging from 30,000 to 35,000 CZK gross/monthly, plus a monthly bonus of up to 20% based on your productivity and customer satisfaction metrics. Working hours are Monday to Friday, either from 14:00 to 22:30 or from 15:30 to 00:00.The Challenge AheadAs a vital member of our Customer Support L1 team, you will be the go-to person for customers encountering issues. Your main task will be to analyze, identify the root causes of problems, and provide clear and confident guidance to customers.We seek individuals who thrive on solving puzzles—those who can spot patterns, break down problems, and simplify complex technical issues for our customers.This role is ideal for tech enthusiasts:Basic computer troubleshooting is second nature to you.You feel at ease navigating system settings.You have a passion for understanding how technology works.You are willing to investigate logs, connection tests, and edge cases.No prior VOIP experience is necessary—we will provide comprehensive training. What is crucial is your logical mindset, curiosity, and problem-solving skills.Your ResponsibilitiesDeliver exceptional technical support through chat and email.Investigate call flows, connectivity issues, audio quality concerns, device configurations, and setup errors.Diagnose VOIP-related challenges, such as latency, jitter, firewall configurations, and ISP behaviors.Examine logs, replicate issues, and collect data for deeper analysis.Manage a high volume of inquiries with precision and attention to detail.Document troubleshooting processes and contribute to our knowledge base.Represent CloudTalk with empathy, clear communication, and a sense of ownership.Who We’re Seeking A Logical Thinker: You enjoy unraveling puzzles and identifying root causes, structuring your thoughts with clarity. Tech-Savvy & Curious: You are comfortable with system settings, connection tests, and eager to explore how features operate. While you don’t need to be an engineer, you should possess an inquisitive nature. Problem-Solver With Ownership: Your measure of success is based on issues resolved rather than the number of tickets closed. You are proactive, accountable, and aim for excellence. Strong Communicator: Proficient in English (C1 level); Spanish is a bonus. Team Player Who Values Knowledge Sharing: We cherish individuals who foster learning among peers—curiosity and collaboration are integral to our culture.Why Join CloudTalk? Be Part of an Innovative Global Tech Product: Support a modern cloud-based communication solution that is transforming customer interactions worldwide.

We are seeking a dedicated Bilingual Customer Interactive Solutions Engineer (L2) to join our team in Prague. This pivotal role is focused on delivering exceptional second-line technical support to our clients. You will proactively identify and resolve technical incidents and challenges, ensuring that service is restored efficiently and effectively. Your expertise will be critical in managing medium complexity incidents and enhancing our clients' overall experience.Key Responsibilities:Provide remote technical support to clients.Diagnose the root causes of incidents.Ensure timely resolution of incidents and service requests.Engage in performance reviews, identify performance issues, and suggest improvements.Analyze recurring or high-impact incidents and manage them through the problem management process.

Hledáme energického kolegu nebo kolegyni do našeho skladu v Liboci, který/á se postará o technickou údržbu dopravníků, provádění oprav a poskytování technické podpory svým kolegům. Pokud se nebojíš výzev ve skladovém prostředí, umíš efektivně komunikovat v týmu a máš vášeň pro technologie, jsi pro nás ideální kandidát!Co tě čeká?Zajištění plynulého chodu skladu a jeho systémů, včetně technologií budov a skladové techniky (regály, dopravníky, atd.)Provádění plánovaných a neplánovaných opravRychlé řešení případných havárií v skladuDodržování termínů pravidelných kontrolLehká administrativní práce v oblasti facilityPráce na odpolední směny od pondělí do pátkuJak si tě představujeme?Jsi týmový hráčMáš základní technické znalosti a schopnost řešit různorodé technické problémyZkušenost s automatizačními linkami a jejich údržbou je výhodouPokud máš vzdělání v oboru elektrikářství, techniky nebo mechaniky, je to plus, ale není to podmínkouCo ti můžeme nabídnout?Skvělý tým kolegůMožnost profesního růstu a rozvojeMultisport kartaSystém odměn a ocenění s možností benefitůNeomezená dovolenáFiremní akceDotované obědy na pracovištiRohlik Xtra účet s 10 % slevou na všechny nákupy

The Security Engineer (L2) role involves delivering exceptional second-line technical support to our clients, with a strong focus on proactively identifying and resolving technical incidents and issues. By engaging in preventative service incident activities, you will ensure that services are restored promptly and efficiently. This position is responsible for managing incidents of medium complexity, contributing to a seamless support experience for our clients.Key Responsibilities:Deliver remote technical support to clients.Diagnose and identify root causes of incidents.Guarantee timely resolution of incidents and service requests.Engage in performance reviews, pinpointing causes of performance issues and recommending enhancements.Analyze recurring or high-impact incidents and navigate them through the problem management process.

The Security Engineer (L2) position is crucial in delivering professional second-line technical support to clients. This role involves proactively identifying and resolving technical incidents and problems to restore service effectively. You will manage incidents of medium complexity, ensuring client satisfaction through timely resolutions.Key Responsibilities:Provide remote technical support to clients.Identify the root cause of incidents.Ensure timely resolution of incidents and service requests.Engage in performance reviews to identify and suggest improvements for performance shortcomings.Oversee recurring or high-impact incidents through the problem management process.

Join Collibra’s Exceptional Support Team Collibra is on the lookout for a dynamic Senior Advanced Support Engineer (L3) to act as the ultimate technical authority within our esteemed global support organization. As a pivotal member of this team, you will not only troubleshoot issues but also investigate complex problems, mentor our Customer Support Engineers, and serve as the final checkpoint before any ticket escalates to Product & Engineering. Driven by the pursuit of excellence in a rapidly scaling company, you are eager to delve into the depths of intricate bugs. Your focus on quality ensures that you know precisely what to test and how to effect change with assurance. At Collibra, our customers represent our “True North,” and our Support team is at the forefront of delivering this commitment to superior service! This is a hybrid role based in our Prague office. Our flexible working model allows you to work from the office at least two days a week, fostering connectivity and collaborative progress as a unified team.

Apify builds a platform for web scraping and browser automation, helping users extract insights and automate repetitive online tasks. Thousands of developers use Apify's cloud services to create and monetize web scraping tools through the Apify Store. Customers range from individual entrepreneurs to Fortune 500 companies. Every month, the platform supports data extraction from billions of web pages and automates millions of processes. Role Overview Apify is hiring a Night Shift Support Engineer to deliver customer support from 5 PM to 2 AM CET. This position handles both business and technical questions through chat and email, focusing on prompt and clear communication. The role is based in Prague, Brno, or can be remote within the Czech Republic. Programming knowledge and strong communication skills are essential, and evening work hours are required. What You Will Do Respond to customer queries and internal notifications using Apify Console, Intercom, and Slack. Handle a mix of business and technical topics, including: Business support: Guide customers on subscription plan choices Assist with invoices and billing questions Explain Apify platform features Process compensation requests from users Technical support: Help with integrations Offer coding support for Apify API/SDK Support users working with Apify-maintained Actors How Support Works at Apify An AI bot helps categorize incoming conversations by priority, so the team can meet different Service Level Agreements (SLAs). The main goal is to deliver high customer satisfaction and quick responses, with a strong focus on B2C support.

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, focusing on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and elevate business value.We are currently seeking an IT Onsite Support Engineer to deliver exceptional support to end-users in a professional and regulated environment in Prague.

As a Customer Interactive Solutions Engineer (L2) specializing in German support, you will play a vital role in delivering exceptional second-line technical assistance to our clients. Your expertise will be instrumental in proactively diagnosing and resolving technical incidents and challenges. Through effective incident management, you will ensure a swift restoration of services, maintaining high standards of client satisfaction.Key Responsibilities:Deliver remote technical support to clients, ensuring timely and effective solutions.Investigate and identify the root causes of incidents to prevent recurrence.Oversee the resolution of incidents and service requests, ensuring thorough documentation.Engage in performance evaluations, pinpointing areas for improvement and providing actionable recommendations.Manage high-impact incidents through a structured problem management process, reviewing recurring issues to enhance service quality.

The Security Engineer (L2) plays a vital role in delivering exceptional second-line technical support to our clients. This position involves proactively identifying and resolving technical incidents and challenges, ensuring that our clients receive timely service restoration. As a key player in managing incidents of medium complexity, you will oversee the incident management process from start to finish, ensuring effective resolutions.Key Responsibilities:Deliver remote technical support to clients.Diagnose and identify the root causes of incidents.Ensure the successful resolution of incidents and service requests.Engage in performance reviews, pinpointing areas for improvement and offering actionable suggestions.Analyze recurring or high-impact incidents and steer them through the problem management process.

The Unified Communications (Voice) Engineer plays a crucial role in delivering exceptional second-line technical support services to clients. By proactively identifying and addressing technical incidents, this position ensures a swift restoration of services through effective incident management. You will handle incidents of medium complexity while striving for efficient resolutions and enhanced client satisfaction.Key Responsibilities:Provide expert remote technical support to clients.Investigate and identify root causes of incidents.Ensure timely resolution of incidents and service requests.Engage in performance reviews, pinpointing areas for improvement and proposing actionable solutions.Oversee and manage recurring or high-impact incidents through a structured problem management process.

Join our team as a Network Support Engineer (L2), where you will deliver exceptional second-line technical support to our clients. This role focuses on proactively identifying and resolving technical incidents and issues, ensuring that our clients receive the highest level of service. You will manage and resolve incidents of medium complexity, restoring client services through effective incident management and resolution strategies.Key Responsibilities:Provide remote technical support to clients, ensuring timely and effective solutions.Analyze and identify the root causes of incidents to prevent recurrence.Guarantee the resolution of incidents and fulfill service requests efficiently.Engage in performance evaluations, pinpoint performance issues, and recommend improvements.Handle high-impact or recurring incidents through a structured problem management process.

Veeam Software is the leading global provider of data resilience solutions, empowering businesses to maintain control over their data anytime, anywhere. With robust offerings in data backup, recovery, portability, security, and intelligence, Veeam safeguards the operations of over 550,000 customers worldwide. We invite you to join our vibrant team as we collaborate, innovate, and drive impactful results for some of the largest brands globally. The future of data resilience is bright - take bold steps forward with us. We are seeking a highly collaborative and articulate Customer Success Engineer who possesses exceptional organizational skills and a deep technical understanding of Veeam products. Your motivation to enhance customer success and outcomes will be crucial in this role. As the primary technical lead, you will drive long-term customer success across the Veeam Data Platform, managing onboarding, product adoption, and optimization. You will proactively assess churn risks, facilitate migrations, identify upsell opportunities, and leverage your expertise in disaster recovery and resilience (DR&R) to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting to deliver measurable value to our customers.

Role overview The Tier 1 Support Analyst - Accounts role at Keyloop centers on assisting clients with account-related questions and technical issues. As the first point of contact, this position helps users solve problems and ensures their experience with Keyloop products runs smoothly. What you will do Troubleshoot account problems and technical challenges for clients Guide users through solutions and respond to their questions Work to deliver a positive customer experience with Keyloop services Contribute to ongoing improvements in support processes Location This role is based in Prague, Czech Republic.

The Unified Communications (Voice) Engineer (L2) is a pivotal role within our organization, responsible for delivering exceptional second-line technical support to our clients. By proactively identifying and resolving technical incidents, you will ensure seamless communication services. This role involves managing incidents of medium complexity and working diligently to restore service effectively.Key Responsibilities:Deliver remote technical support to clients efficiently.Diagnose and identify the root causes of incidents.Oversee the resolution of incidents and service requests.Engage in performance reviews, pinpointing areas for improvement and offering constructive suggestions.Review high-impact incidents and navigate them through the problem management process.

As a Network Support Engineer (L2), you will play a pivotal role in delivering exceptional second-line technical support to our clients. This position entails proactively addressing and resolving technical incidents while ensuring minimal disruption to service. You will manage incidents of medium complexity and strive for effective resolutions through your expert technical knowledge and problem-solving skills.Key Responsibilities:Deliver remote technical support to clients efficiently.Diagnose and identify the root causes of incidents.Guarantee prompt resolution of incidents and service requests.Engage in performance evaluations, pinpointing areas for improvement and suggesting actionable enhancements.Analyze recurring or high-impact incidents and manage them via a structured problem management process.

D-ploy is a premier IT and Engineering Solutions provider across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.We are committed to delivering innovative solutions and exceptional service to our esteemed clients. By fostering strong relationships and building trust within the IT community, we enhance our customers' IT productivity, thereby contributing significantly to their organizational success.We are eager to connect with dynamic, flexible, and solution-oriented professionals who aspire to join our rapidly expanding international team. Our mission focuses on generating value where IT matters—be part of our journey!Key Responsibilities: Offer expert technical support and troubleshooting for computer hardware, software, mobile devices, and other technological tools. Maintain precise documentation of end-user issues using our IT Service Management (ITSM) tool. Ensure compliance with established processes and knowledge documentation. Manage ticket backlog efficiently. Engage in continuous service improvement initiatives, including creating knowledge scripts and updating training documents. Collaborate closely with onsite IT technicians to ensure seamless support.

About OutreachFounded in 2014, Outreach stands as the premier AI Revenue Workflow Platform, empowering sales leaders with unparalleled account visibility, insightful performance analytics, and enhanced forecasting accuracy across all Go-To-Market (GTM) teams. By integrating intelligent AI, Outreach automates numerous sales activities, enabling teams to focus on strategic engagements. Our platform is trusted by leading global organizations, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon. Discover more at www.outreach.io.About The TeamAt Outreach, we pride ourselves on being the leading Sales Engagement Platform. Our mission is to elevate sales performance, enhance pipeline management, and facilitate deal closures, all while ensuring a trusted, compliant, and secure environment for our clients.The RoleWe are on the lookout for a seasoned Senior Technical Program Manager specializing in Trust & Safety, with a particular emphasis on email deliverability and compliance. In this pivotal role, you will spearhead the creation, implementation, and oversight of our anti-abuse initiatives and email governance strategies. You will be responsible for driving large-scale, cross-functional projects that involve collaboration with engineering, product, security, legal, and various other teams. Your ability to distill complex technical, regulatory, and abuse-prevention requirements into structured programs and defined outcomes will be key to your success.LocationWe embrace a hybrid work model, blending remote flexibility with the benefits of in-office collaboration. It is essential for this role that you reside within a reasonable distance from our Prague office, allowing for regular team interactions, in-person meetings, and company events.This is a full-time, permanent opportunity, and we are not considering contractors or applicants from outside the specified location.

Join Kaizen Gaming!As one of the leading GameTech companies globally, Kaizen Gaming powers Betano and operates in 19 markets. We are dedicated to leveraging the latest technologies to deliver unparalleled entertainment experiences to millions of customers.Our diverse team of over 2,700 professionals, representing more than 40 nationalities across three continents, fosters a vibrant culture. Recognized among the Best Workplaces in Europe and certified as a Great Place to Work, we promise that no two days will be the same. Are you ready to Press Play on your potential?Your Role AwaitsAs a Principal Backend Engineer, you will be at the forefront of designing and implementing innovative, scalable, and high-performance backend systems. We seek a technology leader who excels in mentoring engineers at all levels. In this pivotal role, you will drive the development of robust software solutions through seamless collaboration with cross-functional teams.Key Responsibilities:Architect & Innovate: Collaborate with our agile team to design secure and high-performance backend systems that underpin our advanced solutions.Craft High-Performance Code: Write clean, efficient code that forms the backbone of our technology stack.Mentorship: Inspire and guide fellow engineers, cultivating their skills and promoting best practices.Optimize Performance: Lead initiatives to enhance system performance for an exceptional user experience.Seamless Integration: Work closely with cross-functional teams and stakeholders to ensure smooth system integration.Stay Ahead: Keep abreast of emerging technologies and apply them to enhance our capabilities.Establish Company Best Practices: Collaborate with Platform Engineering to define and implement company-wide best practices for software development.Strategic Technical Roadmap: Contribute to shaping the company-wide technical roadmap, ensuring a focus beyond immediate product demands.