Customer Success Engineering Manager at WalkMe | Raleigh

WalkMe, a subsidiary of SAP, is at the forefront of the Digital Adoption Platform (DAP) revolution, empowering business leaders to fully leverage technology in today's intricate digital environment. By utilizing WalkMe's innovative features—guidance, engagement, insights, and automation—organizations can enhance employee productivity, provide executives with…

MaintainX is a premier AI-driven maintenance and asset management platform, catering to over 13,000 clients including notable names like Duracell, Shell, Cintas, and Brenntag. Recently, we secured $150 million in Series D funding from Bessemer Venture Partners and Bain Capital Ventures, elevating our total funding to $254 million. Our innovation and growth have earned us a spot on the Forbes 2025 Cloud 100, a prestigious ranking of the top 100 private cloud companies globally.As we expand rapidly, we are assembling a dynamic talent acquisition team to propel our mission forward.The RoleWe are in search of a Talent Acquisition Team Lead to spearhead recruiting efforts for the Engineering, Product, and Design (EPD) sectors at MaintainX. In this role, you will oversee a team of Talent Partners and Coordinators, manage your own portfolio of senior and leadership-level roles, and establish a robust operating framework for the EPD recruiting function.This position is pivotal in building the infrastructure necessary for scaling our team, including developing coverage models, conducting pipeline reviews, planning capacity, and ensuring a consistent interview process across three distinct functions. You will report directly to the VP of Talent and collaborate closely with the CTO, VP of Engineering, and leadership in Product and Design.What You Will DoLead and nurture the EPD Talent team. Manage a dedicated team of Talent Partners and Coordinators located in Montreal, Toronto, and San Francisco. Facilitate weekly one-on-ones, conduct pipeline reviews, and coordinate calibration sessions to ensure alignment. Set and communicate clear performance expectations, holding the team accountable.Drive EPD recruiting success. Take ownership of the comprehensive hiring strategy across Engineering, Product, and Design, ensuring timely and effective hiring outcomes.

Timmons Group is actively seeking qualified candidates for the role of Senior Construction Materials Testing Engineering Technician. Although we may not have an immediate opening, we encourage you to submit your application, as we maintain a pool of candidates for future opportunities.In this role, you will work under the guidance of the Construction Materials Testing (CMT) Manager, leveraging your technical skills to conduct observations and tests on various construction materials related to site, road, and building projects.Key Responsibilities:Conduct field materials tests on soil, asphalt, and concrete under the supervision of senior engineering staff.Prepare comprehensive field reports detailing test results, observations, and recommendations.Review project plans and specifications prior to construction to ensure a thorough understanding of project requirements.Perform basic laboratory tests on soil and concrete, documenting the results accurately.Ensure that all field and laboratory testing equipment is maintained in optimal working condition.Maintain certifications as required by senior engineering personnel.Assist senior engineering staff in performing geotechnical investigations.Assess site conditions on construction projects and provide informed recommendations.Communicate effectively with clients, contractors, and senior staff regarding construction-related issues.

About Dataiku Dataiku provides a platform for enterprise AI, helping organizations design, deploy, and manage AI solutions. The platform supports analytics, machine learning, and AI agents, with a focus on transparency, collaboration, and control. Dataiku integrates with a range of data platforms and cloud services, enabling centralized governance across complex environments. Leading companies worldwide use Dataiku to operationalize AI and drive measurable business results. More about Dataiku can be found on their blog, LinkedIn, X, and YouTube. Role Overview: Senior Customer Success Engineer – North Region Dataiku places customer success at the center of its mission. The Senior Customer Success Engineer (CSE) joins the Solutions Engineering team to help clients achieve strong results with business analytics, AI/ML, and Generative AI. This position is based in the United States, with a focus on the North Region, including Raleigh. This role combines technical programming with consultative engagement. The CSE works directly with clients to promote product adoption and improve user experience. Collaboration with Account Executives, Sales Engineers, and Professional Services is key to supporting end-user adoption and satisfaction. What You Will Do Work with Dataiku clients to support onboarding, drive user adoption, and increase retention and satisfaction. Share deep technical knowledge of the Dataiku platform and guide clients on best practices. Understand client business needs and objectives to help them succeed with Dataiku products and services. Lead demonstrations of new features and co-host hands-on workshops with Sales Engineers.

Celonis specializes in Process Intelligence and pioneered Process Mining technology. The company develops enterprise SaaS solutions that use advanced AI and the Process Intelligence Graph to help organizations transform data into actionable strategies. Celonis is committed to increasing productivity and sustainability by integrating intelligence into business processes around the world. The Support Services team at Celonis operates with a structured 3-Level Support model. Based in the Support Center, this group includes experienced engineers who address the challenges organizations encounter when deploying Celonis software. Support engineers work with both On-Premise and Cloud-based Execution Management System products, focusing on fast diagnosis and resolution of technical issues. The Senior Customer Support Engineer position reports to the Team Lead of Customer Support and is ideally located in Raleigh, NC. Role overview This role is part of the 2nd Level Support Team and delivers remote technical support to global customers and partners. Acting as a bridge between customers, partners, and internal teams (including customer success, delivery, development, and product management), the Senior Customer Support Engineer is expected to deepen expertise in Process Intelligence Software and help grow Customer Support operations in Raleigh. Main responsibilities Deliver 2nd Level Support for Celonis On-Premise and Intelligent Business Cloud products. Act as the technical contact for Premium Support Customers. Receive, assess, resolve, and escalate complex support tickets in line with ITSM processes. Identify issues or defects and collaborate with the 3rd Level support team as needed. Achieve KPIs tied to external Service Level Agreements and Organizational Level Agreements. Participate in regular Root Cause Analysis cycles to strengthen the Support Knowledge Base. Prepare and deliver webcasts on technical topics for customers and support staff. Communicate with customers using their preferred channels. Contribute to Continual Service Improvement initiatives within Celonis.

Join Us as a Senior Validation EngineerAre you a motivated and experienced Senior Validation Engineer with a passion for driving complex Commissioning, Qualification, and Validation (CQV) projects? At Eupry, we are looking for someone like you! In this pivotal role, you will leverage your technical expertise in temperature mapping along with robust project management skills to deliver exceptional compliance solutions for leading global pharmaceutical manufacturers and distributors.Located in our Raleigh office, this position offers a unique opportunity to take technical ownership of high-impact projects within a rapidly growing, innovation-driven organization.About EupryFounded in Denmark in 2014, Eupry is on a mission to transform how top life science companies validate, monitor, and document temperature and humidity across the value chain. Over the years, we have earned the trust of global organizations such as FedEx, DHL, DSV, AstraZeneca, Novo Nordisk, and AbbVie.As a leader in temperature mapping and monitoring, Eupry provides some of the most advanced and reliable solutions in the industry. We go beyond traditional validation by offering cutting-edge temperature mapping services for warehouses, transport, and manufacturing environments. Notably, we are the first in the world to provide continuous temperature mapping for airplanes.With a strong and rapidly expanding presence in both Europe and the United States, our headquarters in Copenhagen is home to around 80 dedicated employees, while our global team exceeds 100 members and continues to grow to meet increasing demand.Through our innovative Compliance as a Service model, Eupry replaces outdated legacy systems with a fully digital, IoT-driven approach, simplifying audits, eliminating manual processes, and ensuring continuous compliance across storage and transportation.Why Work at Eupry?Collaborating with industry leaders across the United States, Eupry is recognized for providing the easiest solutions to monitor and map storage temperature and humidity. Our “Compliance as a Service” approach redefines the industry, moving away from outdated legacy products into the IoT realm.We value the professional development of our team members and strive to create an engaging environment where everyone can thrive. At Eupry, we are committed to helping you face new challenges, empowering you to work independently, and celebrating your achievements!Your Role and ResponsibilitiesAs a Senior Validation Engineer, you will be the technical and operational backbone of our CQV service delivery. You will own client-facing validation projects from inception to final reporting, guaranteeing that complex temperature mapping strategies are executed flawlessly. Acting as a technical subject matter expert, you will collaborate directly with international colleagues to ensure alignment across global markets.

Join MongoDB’s innovative Storage Layer Services (SLS) team as we redefine the MongoDB cloud storage layer. This dynamic team is at the forefront of developing high-performance, multi-tenant distributed storage solutions that not only enhance our existing Atlas storage framework but also empower our customers' workloads to operate with remarkable efficiency. In this pivotal role, you will collaborate closely with teams dedicated to building these storage services, defining Service Level Objectives (SLOs), shaping capacity plans, and ensuring the reliability, durability, and operational safety of the foundational storage layer that supports Atlas. As one of the founding members of this small but experienced team of Site Reliability Engineers (SREs), you will play a vital role in executing a multi-year vision for MongoDB’s cloud storage architecture. This position offers flexibility in location, allowing you to work from our offices in Boston, New York City, Raleigh, Miami, or Pittsburgh, or remotely from anywhere in the United States, provided you are based in the Eastern or Central time zones.

Join Edged Infrastructure as an Electrical Engineering Intern for our Summer Internship Program in 2026! If you're enthusiastic about sustainability and wish to contribute to our mission of revolutionizing global infrastructure, this opportunity is perfect for you! As an Electrical Engineering Intern, you will be an integral part of the Edged Infrastructure design team. Collaborating with the TurboCell Engineering team, you will focus on the development, testing, and validation of the TurboCell system. We seek an intern who is adaptable, professional, and thrives in a dynamic environment. The ideal candidate is trustworthy with confidential information, highly organized, self-driven, capable of strategic thinking, and can work effectively both independently and as part of a team. Key Responsibilities: Assist with lab activities, including setup, analysis, design, and execution of tests. Maintain comprehensive documentation of test activities and results in databases. Conduct analysis of systems and subsystems related to testing and final products. Analyze, develop, and implement design updates for the TurboCell system. Support various electrical engineering tasks as assigned. Setup and configure test equipment, including basic programming tasks. Work within a high-power lab environment, utilizing appropriate personal protective equipment.

Join us at Pure Storage, where we are redefining the data storage landscape with cutting-edge technology and innovative solutions. Here, you will engage in transformative work that shapes the future of the tech industry. Embrace the opportunity to grow alongside talented professionals and make a significant impact.If you are eager to harness endless possibilities and contribute to a game-changing environment, we invite you to become a part of our team.THE ROLE:Are you driven by a passion for innovation in data storage? Do you excel at developing technical solutions that surpass client expectations? If so, Pure Storage is looking for a dynamic and skilled Senior Pre-Sales Systems Engineer to support our sales efforts in the vibrant SLED (State and Local Government and Education) market.In this pivotal role, you'll gain a deep understanding of our clients' distinct challenges, tailoring Pure Storage solutions to fulfill their specific requirements. You will work closely with our sales professionals, serving as a technical authority during the sales process and demonstrating the exceptional value of our offerings.

Join our dynamic team at 360 IT Professionals as a Quality Assurance Analyst, where you will play a pivotal role in ensuring the excellence of our software products. You will be responsible for developing and executing test plans, identifying defects, and collaborating with developers to enhance the quality of our offerings. Your attention to detail and analytical skills will be crucial in this process.

Join our dynamic team at 360 IT Professionals as a Test Scripts Writer! We are looking for a detail-oriented professional to develop and maintain test scripts that ensure the quality of our software products. Your expertise will be essential in identifying issues and enhancing the user experience.

Join our dynamic team at 360IT Professionals as an Automation Tester! We are looking for skilled professionals who excel in developing and executing automated test scripts to ensure software quality. This role requires a passion for technology and a keen eye for detail. As an Automation Tester, you will play a pivotal role in enhancing our software development life cycle.

Role overview Lucid Software Inc. is hiring a Senior Customer Success Manager focused on cloud solutions in Raleigh, NC. This role centers on working closely with clients to help them get the most out of Lucid’s cloud products. Building strong relationships and encouraging continued use of these offerings are key parts of the job.

Lucid Software stands at the forefront of visual collaboration and work acceleration, empowering teams to visualize and realize their innovative ideas. Our flagship products, including the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, exemplify our commitment to transforming how people work together. We uphold our core values of relentless innovation, passion for excellence, individual empowerment, initiative, ownership, and teamwork. Our culture fosters diversity and inclusion, ensuring that every voice is heard and respected. At Lucid, we embrace a hybrid work model, promoting a healthy work-life balance through flexible remote and in-office options tailored to the needs of our roles and teams.Since our inception, Lucid Software has garnered prestigious global and regional accolades for our products and workplace culture, including spots on the Forbes Cloud 100, Fast Company’s Most Innovative Companies, Fortune’s Best Workplaces in Technology, and PEOPLE’s Companies That Care. With over 100 million users globally, Lucid has emerged as the preferred visual collaboration platform among the Fortune 500, serving esteemed clients such as Google, GE, and NBC Universal, and collaborating with industry leaders like Google, Atlassian, and Microsoft.As an Emerging Enterprise Expansion Senior Account Executive, you will play a crucial role in driving strategic growth within Lucid’s existing customer base across your designated territories. Your focus will be on strengthening relationships, identifying new use cases, and promoting the adoption of the Lucid Visual Collaboration Suite across various personas and business units. By qualifying growth opportunities, you will work closely with customers to communicate business value, advance complex sales cycles, and ensure long-term customer success and retention.

Join Our Team as a Mechanical Technical Manager IAre you an experienced mechanical engineer with over 20 years in the MEP Engineering sector? If you're seeking a flexible part-time role to share your expertise with future engineers, we have an exceptional opportunity for you.As a global leader in consulting, engineering, and commissioning services, Syska Hennessy Group specializes in MEP, information and communication technology, architectural lighting, vertical transportation, and commissioning.In this role, you will be responsible for updating mechanical content for our Knowledge Den and Syska’s technical standards and specifications, contributing significantly to our innovative team.Our dynamic work environment fosters career growth through a supportive culture, diverse workforce, competitive compensation, flexible work schedules, and engaging social events.

We are seeking a dedicated Project Manager to join our team in Raleigh. This role is more aligned with a Project Management Assistant, Junior PM, or Project Coordinator, requiring a candidate who possesses a PMP certification (or is currently pursuing one) along with experience working within a PMO environment.The PMO plays a critical role in supporting project managers by assisting with project planning, financial oversight, and the tracking of risks, issues, and dependencies.Key Responsibilities:Project Planning:Structuring, scheduling, and leveling project plansAllocating resources effectivelyTracking dependenciesFinancial Management:Assisting in business case development and trackingMonitoring CapEx and fixed-price budgetsProviding project accounting, status updates, and forecastsControlling:Managing quality assuranceMonitoring and managing risks and issuesReporting & Communication:Delivering progress updates, status reports, and forecastsManaging exceptionsDeveloping communication strategies using tools like intranet, emails, and internal meetingsPM Coaching and Support

Position Overview:Arete Technologies, Inc. is actively seeking a Quality Assurance (QA) Analyst to join our team in Raleigh, NC. This role is critical in ensuring the successful testing and implementation of the new SCUBI application, as we currently face a shortage of business application testing staff.The selected candidate will be responsible for the analysis, design, documentation, and execution of unit, integration, user acceptance testing, and parallel beta production testing. You will play a key role in designing and executing both manual and regression tests to verify the application’s effectiveness in supporting job tasks and processes.Key Responsibilities:Gain a thorough understanding of DES work processes for legacy software applications.Familiarize yourself with the new SCUBI software application.Collaborate with DES staff to develop comprehensive test scripts for unit, integration, and user acceptance testing.Create test scripts using MS Word, HP ALM, and Excel.Manually execute test scripts, document results, and analyze software responses for correctness.Log, track, and assist in retesting software defects identified by developers.Prepare detailed test result summaries as required.

Join our dynamic team at 360 IT Professionals as a Quality Assurance Selenium Tester. In this role, you will play a crucial part in ensuring the quality and performance of our software applications through automated testing using Selenium. Your attention to detail and commitment to excellence will help us deliver top-notch solutions to our clients.

At Lucid Software, we are at the forefront of visual collaboration and work acceleration, empowering teams to envision and construct the future by transforming their ideas into reality. Our innovative products, outstanding business practices, and vibrant workplace culture have earned us multiple accolades, including recognition in the Forbes Cloud 100 and being named a Fortune Best Workplace in Technology. As a hybrid workplace, Lucid offers flexibility, allowing employees to work remotely, from our offices, or a combination of both based on the role's requirements and team dynamics. We are committed to our core values: prioritizing teamwork over ego, embracing innovation in all endeavors, fostering individual empowerment, and upholding passion and excellence across every aspect of our work. We cherish diverse perspectives and strive to cultivate a respectful and inclusive environment for all.As a User Experience Designer at Lucid, you will collaborate with a skilled team of empathetic thinkers to research, conceptualize, and define how we can assist teams in realizing their visions. Your role will involve designing workflows, interactions, and paradigms that empower our customers to see more, know more, and achieve more.

Harness is a pioneering company at the forefront of AI-driven software delivery solutions, founded by the visionary technologist Jyoti Bansal, who is also the founder of AppDynamics, a company acquired by Cisco for an impressive $3.7 billion. With an impressive funding of approximately $570 million, Harness is currently valued at $5.5 billion, supported by prominent investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As AI evolves, the challenges in software development have shifted beyond code creation to critical areas such as testing, deployments, application security, reliability, compliance, and cost optimization. Harness tackles these challenges by integrating AI and automation into the entire software delivery lifecycle, allowing teams to accelerate their software releases while ensuring security and governance.Leveraging Harness AI and the Software Delivery Knowledge Graph, our platform embeds intelligent automation and policy-driven controls throughout the software delivery process, providing deep contextual insights.In just the past year, Harness has facilitated over 185 million deployments, executed 82 million builds, performed 18 trillion flag evaluations, conducted 8 million security scans, optimized 9.1 billion tests, and safeguarded 3 trillion API calls, managing a cloud expenditure of $2.8 billion. Our solutions have empowered industry leaders such as United Airlines, Morningstar, and Choice Hotels to accelerate their release cycles by up to 75%, reduce cloud costs by as much as 60%, and achieve a 10-fold increase in DevOps efficiency.With a diverse global team spread across 14 offices in 25 countries, Harness is committed to shaping the future of AI software delivery. We invite passionate and exceptional talent to join us in this exciting journey.