Vice President of Client Experience Operations

At MERGE, we pride ourselves on being Built Different. As a marketing and technology agency, we focus on the crucial intersection of health and wellness, where human impact is paramount. By integrating storytelling with technology, we transcend traditional engagement methods to implement Whole Human Marketing. This innovative approach acknowledges the comple…

The Assistant Bakery Operations Manager (ABOM) is a pivotal leadership role aimed at nurturing the next generation of Bakery Operations Managers. In this position, ABOMs are expected to function at a near-BOM level, efficiently managing bakery operations with urgency, precision, and accountability while honing their leadership abilities to independently oversee a bakery.This position seamlessly integrates hands-on operational excellence with talent development, administrative responsibilities, and team leadership. ABOMs serve as a vital extension of the Bakery Operations Manager (BOM) and must possess the capability to assume full bakery ownership when required. Join us at our vibrant Raleigh, NC store located at 121 Fayetteville St, Raleigh, NC 27601.KEY RESPONSIBILITIES:Operational Execution•Oversee all core bakery operations, including inventory management, scheduling assistance, staffing coordination, and administrative tasks.•Ensure strict compliance with product quality, cleanliness, food safety, and customer service standards.•Assist in inventory ordering and accuracy while managing shrink control.•Help create schedules and execute labor plans to achieve operational goals.Talent & Team Development•Aid in recruiting, interviewing, onboarding, and training new staff members.•Provide consistent coaching and real-time performance feedback to team members.•Hold team members accountable to operational standards while fostering a culture of growth and development.•Ensure onboarding and training programs are executed according to company standards.Leadership & Ownership•Independently manage bakery operations in the absence of the BOM.•Demonstrate urgency, accountability, and operational discipline.•Collaborate with BOM and area leadership to identify operational deficiencies and implement corrective measures.•Maintain operational continuity during leadership transitions or staffing shortages.•Perform other related duties as assigned.WHAT SUCCESS LOOKS LIKE•Capable of independently executing all BOM-level administrative and operational responsibilities.•Bakery is fully staffed, well-trained, and consistently operating at high standards.•Strong culture of accountability and operational consistency within the team.•Acts as a reliable operational leader during any coverage scenario.•Demonstrates readiness for upward mobility toward a BOM role.QUALIFICATIONS & EXPERIENCE:•Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.•Strong operational discipline with keen attention to detail.•Proficient in coaching and developing hourly team members.•Comfortable in fast-paced, high-volume work environments.•Ability to fulfill all bakery roles during peak business periods.•Excellent communication and problem-solving skills.

Protolabs welcomes team members from all backgrounds and values a wide range of perspectives. The company is committed to equal opportunity and does not discriminate based on race, color, national origin, sexual orientation, gender, age, or ability. Every voice contributes to the company’s growth and success. As a leader in digital manufacturing, Protolabs seeks people who are hands-on, creative, and entrepreneurial. The team brings together individuals from many backgrounds, all focused on meaningful work that helps launch new products. Employees describe the culture as genuine, humble, and supportive, a place where creativity and teamwork are encouraged. Role overview The Post Build Specialist plays a key part in the production process. This position inspects all 3D printed builds for defects, organizes them, and moves them through heat treatment according to established procedures. The role also involves staging and organizing parts for finishing, always following safety and quality standards by using detailed checklists. Schedule Monday to Friday, 11:00 AM to 7:30 PM Location Raleigh, NC

Are you driven by the desire to revolutionize supply chains, ensuring they are sustainable, resilient, and equipped for future challenges?At Implement Consulting Group, we pride ourselves on being a collective of operations enthusiasts with an unwavering ambition: to be the foremost partner in supply chain transformation, aiding organizations in developing operations that are ready for the future. As we expand our presence in the U.S., we are in search of a Senior Management Consultant with a strong background from a prominent management consultancy to enhance our Operations Strategy practice in Raleigh.This role presents a unique opportunity to merge analytical prowess, operational excellence, and entrepreneurial spirit within a collaborative and non-hierarchical setting.Your ImpactYou will spearhead transformative operations and supply chain engagements across various sectors, collaborating closely with senior executives to design and execute operational strategies that yield tangible performance enhancements.Your areas of focus may encompass:Comprehensive supply chain strategy and transformationCost management throughout the supply chain (a critical focal point)Network design and optimization of physical footprintEnhancements in operations performance and productivity initiativesSales and Operations Planning (S&OP) / Integrated Business PlanningOptimization of procurement and inventory processesIncorporating sustainability into supply chain strategiesYou will:Provide strategic advice to COOs and senior operations executivesLead intricate transformation programs from conception to executionFacilitate executive workshops and guide decision-making processesEstablish robust, long-lasting relationships with clientsContribute to the business development and growth of our U.S. operations practiceMentor and nurture consultants both on and off projectsWe believe that genuine impact arises when strategy and execution are seamlessly integrated.

Join the dynamic team at Gopuff as an Operations Associate (OA) in Raleigh, NC. Reporting directly to a Site Leader, you will be a vital part of our operations team, contributing your energy, determination, and positive attitude. Your role will encompass a range of operational duties including picking and packing orders, receiving products at our site and kitchen (if applicable), and collaborating with our partner drivers.At Gopuff, we deliver everyday essentials to our customers anytime, anywhere. We are on the lookout for innovative thinkers and adventurous spirits eager to transform the retail landscape quickly and efficiently. And of course, it helps if you have a passion for snacks!Key Responsibilities:- Efficiently pick and pack items for customer dispatch- Receive and unpack vendor pallets, ensuring inventory accuracy and resolving discrepancies- Manage inventory and handle re-shelving of canceled orders- Keep the sales floor and facility organized and clean- Adhere to FIFO practices to manage waste and spoilage- Communicate with customers regarding substitutes or out-of-stock items- Safely handle, scan, and move products- Maintain physical activity during shifts, including standing, walking, and lifting- Utilize equipment such as carts and pallet jacks for product movement- Work with products that may contain tobacco, nicotine, and/or alcohol- Occasionally work in freezer locations- Assist in preparing quality food and beverage items for customers, adhering to recipes and presentation standards- Ensure accuracy in all food and beverage packaging for delivery- Follow health, safety, and sanitation guidelines- Organize and maintain kitchen facilities, managing waste through careful preparation- Prepare, package, and stage orders for delivery

Join Bandwidth Inc. as a Senior VoIP Network Operations Engineer, where you will be at the forefront of our telecommunications innovations. In this pivotal role, you will leverage your extensive experience in VoIP technologies to manage, troubleshoot, and optimize our network operations. You will collaborate with cross-functional teams to implement solutions that enhance our service delivery and customer satisfaction.

Join our team at 360itprofessionals1 as an SAP CRM Specialist. We are looking for a skilled professional with expertise in SAP Customer Relationship Management to help us enhance our client interactions and drive business growth. This is a fantastic opportunity for those passionate about technology and customer service.

Our MissionAt Eupry, we strive to simplify compliance across the entire supply chain. From the meticulous cleanrooms of manufacturers to expansive global logistics warehouses, we deliver wireless monitoring and automated mapping solutions that ensure our clients achieve "wireless peace of mind." We are seeking a dedicated Field Implementation Specialist who recognizes the critical role of installation quality in healthcare logistics, where patient safety is paramount. You will be the hands-on expert responsible for the precise installation and formal qualification (IQ/OQ) of our systems in some of the world’s most vital cold chains.Your Responsibilities (The Eupry Way)Exacting GMP Installation: Lead the deployment of wireless data loggers and gateways, ensuring every sensor is installed in accordance with SOPs to maintain the sterile, organized state of the client’s facility. Whether it’s continuous mapping or thermal monitoring, your intentional placement of sensors and probes adheres to strict GMP/GDP protocols.Connectivity Assurance: Act as the liaison between our hardware and the cloud, performing light-touch connectivity troubleshooting, verifying IP assignments, conducting ping tests, and ensuring a stable "heartbeat" with our Monitoring and Mapping platform before the final sign-off.Aseptic & Cleanroom Protocol: Demonstrate comfort with gowning procedures and cleanroom practices. Navigate production floors and labs with a "leave-no-trace" mindset, seamlessly integrating our monitoring solutions into the client’s operational workflows.Execution of IQ/OQ Protocols: Manage installation records by executing the Installation Qualification (IQ) and Operational Qualification (OQ) protocols, verifying the proper installation and functionality of each component while producing precise, audit-ready reports.Validation Coordination: After qualifying the infrastructure and finalizing IQ/OQ reports, coordinate with our Validation Team to provide a stable, fully-documented system for their mapping studies.

Join Lucid Software, a leader in visual collaboration and work acceleration, as we empower teams to envision and create the future by transforming ideas into reality. Our innovative products, including the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, are designed to enhance teamwork and efficiency. We are committed to our core values: fostering innovation, pursuing excellence, encouraging individual empowerment, demonstrating initiative and ownership, and prioritizing teamwork over ego. At Lucid, we celebrate diverse perspectives and strive to cultivate a respectful and inclusive environment for all. Our workplace model is hybrid, offering flexibility to work remotely, from one of our offices, or a combination of both, tailored to the needs of the role and team.Since our inception, Lucid Software has garnered numerous accolades, including listings in Forbes Cloud 100, Fast Company’s Most Innovative Companies, Fortune’s Best Workplaces in Technology, and PEOPLE's Companies that Care. With over 100 million users worldwide, our solutions are the preferred choice for visual collaboration among Fortune 500 companies. Our notable clients include Google, GE, and NBC Universal, and we collaborate with industry leaders such as Google, Atlassian, and Microsoft.As a vital member of Lucid’s Sales Team, the Scaled Account Specialist will drive growth by helping customers discover the value in our products and expand their usage across various teams and organizations. This role involves leading the strategic growth and management of Small and Midsize Business accounts through scalable, operational engagement. The Transactional Business Team is focused on managing a vast portfolio of low-touch accounts, utilizing a blend of automated outreach and targeted direct engagement. Emphasis is placed on operational account management rather than individual deal-based selling.In this position, the Scaled Account Specialist will act as the primary contact for a large portfolio of low-touch accounts, overseeing all commercial aspects of the account lifecycle, including renewals, expansions, upgrades, downgrades, and cancellations. As part of the Transactional Business Team, you will contribute to growth by managing accounts with precision and care, ensuring that SMB customers receive timely, value-driven engagement that enhances retention, satisfaction, and expansion. This role is crucial in executing Lucid’s go-to-market strategy.

Join Bandwidth Inc. as a Number Porting Specialist, where you will play a crucial role in managing and facilitating the transfer of phone numbers for our clients. You will ensure a seamless experience for customers by coordinating with carriers and monitoring porting requests efficiently. Your attention to detail and problem-solving skills will be vital in resolving any issues that may arise during the porting process.

Join our team as a Collections Specialist - Level 1 where you will play a vital role in managing accounts receivable and ensuring timely payment from clients. Your expertise will help us maintain healthy cash flow and strengthen customer relationships. If you possess strong communication skills and a passion for financial management, we encourage you to apply!

Join our dynamic team at Mindlance as a Financial Data and Excel Specialist! In this role, you will leverage your expertise in Excel to manage and analyze financial data effectively. Your analytical skills will help drive data-driven decisions within our organization.The ideal candidate will possess strong Excel skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.

Join Audemars Piguet as a Standard Operator in Raleigh! We are looking for a dedicated individual to be part of our Customer Service team. This entry-level position offers an excellent opportunity to start your career in a prestigious luxury brand environment. As a Standard Operator, you will engage with our clientele, ensuring exceptional service and support.

About the Role Insomnia Cookies is hiring a Store Operations Manager (General Manager) for its Wakefield Comm location in Raleigh, NC. This position oversees all aspects of daily store operations, focusing on sales growth and strong customer service. What You’ll Do Manage and develop the store team, setting clear expectations and providing regular feedback Monitor daily operations to ensure smooth service and efficient processes Work toward sales targets and operational goals Promote a positive, supportive workplace culture Identify opportunities to improve the customer experience What Matters Here Leadership skills and experience managing staff Ability to optimize processes and solve problems on the fly Commitment to delivering excellent customer service Focus on team development and a positive work environment

Join ixllearning as an Associate Curriculum Alignment Specialist where you will play a key role in enhancing educational experiences. You will collaborate with educators to ensure our curriculum aligns with state and national standards. Your insights will help shape effective learning pathways for students.

Job Location:Morrisville, NC 27560Job Type:Full-timeExpected Hours: 40 – 50 per weekSchedule:12 hour shiftDay shiftHolidaysNight shiftOn callOvertimeWeekends as neededACT Power Services is committed to delivering top-notch services tailored to our clients' needs. As an independent service provider in solar and storage technologies, we prioritize our clients' interests, avoiding conflicts of interest. Our streamlined approach ensures that clients only pay for services that enhance value. We leverage a world-class team, cutting-edge technology, and industry best practices to maximize production, ensure compliance, and safeguard the safety of our personnel and communities. Our mission is to set a new standard for operations and maintenance in the renewable energy sector.The ACT Renewables Control Center (ARCC) serves as the backbone of our operations, providing technical support, remote operations, and process administration. The Solar Control Room Operator will be responsible for monitoring and controlling operations, conducting remote investigations, analyzing performance, and offering technical support to field technicians and operators. This vital role involves collaboration with various stakeholders within and outside the organization, presenting a unique opportunity to influence our policies and corporate culture from the ground up.

Join IXL Learning, a pioneer in personalized learning solutions utilized by millions globally, as a School Membership Specialist. We are in search of a motivated, customer-oriented, and analytical professional to enhance our School Membership team. You will be the friendly face and first point of contact for our schools and educators, addressing inquiries and ensuring they receive unparalleled support. Your organizational skills and personable nature will shine as you manage various independent projects in a fast-paced environment. As a School Membership Specialist, your mission will be to assist schools and educators by answering questions, resolving issues, and providing an exceptional customer experience. If you are passionate about delivering high-quality service and enjoy building relationships, we want to hear from you! This full-time role is based in our Raleigh, NC office, with a work schedule of Monday to Friday and the flexibility to work from home one day a week.

Fortune Brands Innovations, Inc. is seeking a Regional Pro Specialist based in Raleigh, NC. This position centers on building and maintaining relationships with contractors and builders throughout the region. Role overview The Regional Pro Specialist works to support and engage professional partners, ensuring they receive attentive service and reliable support. The goal is to strengthen connections that help drive the brand’s presence and reputation in the local market. Key responsibilities Develop and nurture relationships with contractors and builders Identify new market opportunities within the region Deliver responsive service and support to professional customers Contribute to customer satisfaction and overall business growth Who thrives in this role This position suits individuals who enjoy building professional networks and working collaboratively. Success comes from a proactive approach to relationship management and a commitment to supporting customers.

The State Policy Specialist will be responsible for overseeing all programmatic operations within a designated portfolio of Aledade markets (5 markets per Specialist). This role operates with significant autonomy to implement and promote programmatic activities, maintain practice engagement in advocacy initiatives, and influence legislative environments to support the sustainability of primary care. Key responsibilities include managing market policy operations, disseminating knowledge among member practices and Aledade teams, and engaging with a broad range of external stakeholders, including state and federal legislators, as well as state associations. The ideal candidate will possess a comprehensive understanding of the policy landscape and the ability to identify customer needs while collaborating effectively across various teams and audiences. This position requires a proactive approach to policy developments and the establishment of expertise in policy matters for the assigned states. Leveraging this expertise and established relationships will be crucial to advancing primary care sustainability initiatives within the market portfolio. This position necessitates approximately 10-20% travel to support markets in the southeastern region (including Raleigh, Montgomery, Little Rock, and others). We offer flexibility regarding geographic location; the ideal candidate should be comfortable working remotely across various US time zones.

Join RelayPro as a Customer Success Specialist II in the Hospitality sector, where you will be pivotal in ensuring customer satisfaction and fostering long-term relationships. In this dynamic role, you will interact with clients to understand their needs, provide tailored solutions, and ensure they maximize the value of our services.