About the job
Gathern is seeking a Senior IT Operations Specialist in Riyadh to guide and strengthen IT operations, infrastructure, and service delivery. This role focuses on keeping technology environments secure, stable, and in line with industry standards.
Main Responsibilities
- Direct IT operations to maintain secure and reliable technology across the organization.
- Oversee identity and access management, enforce multi-factor authentication, and apply Zero Trust controls for Microsoft 365, Google Workspace, and internal apps.
- Maintain governance of ISO 27001 and NCA-ECC IT controls, including documentation and audit readiness.
- Supervise the IT team and external support partners, delegate assignments, and track performance to ensure timely service.
- Manage system migrations, such as moving from Google Workspace to Microsoft 365, while safeguarding data integrity and minimizing downtime.
- Champion ongoing improvements to IT processes and service management frameworks.
- Maintain and audit the IT asset register, software licensing, and configuration management database.
- Enforce compliance with endpoint security, device encryption, and patch management policies.
- Handle procurement and vendor onboarding, ensuring all align with security requirements.
- Conduct disaster recovery tests and access governance reviews to support business continuity.
- Work closely with Engineering, Security, and Data teams to align IT operations with compliance needs and business goals.
- Monitor IT security and infrastructure health, providing regular updates to management.
- Coordinate IT activities during audits and security assessments.
- Lead user training and awareness programs to encourage secure system practices.
