Retail Support Specialist

Become a Part of Our Dynamic Team!At DSI Systems, we bring over 40 years of expertise in sales enablement and tailored business solutions, consistently delivering exceptional value to our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our stimulating and rewarding w…

Join Our Dynamic Team!At DSI Systems, we leverage over four decades of expertise in sales enablement and tailored business solutions. Our mission is to deliver exceptional value that drives results for our clients and partners. We are currently seeking enthusiastic individuals who are excited to leave their mark in the realms of sales and customer service. Our vibrant and fulfilling work environment provides numerous opportunities for personal and professional growth while making a substantial impact.Position OverviewThe Retail Support Specialist (RSS) serves as a vital frontline resource for AT&T customers in bustling national retail settings. In this role, you will directly interact with customers and retail partners to address and resolve account, billing, device, and service inquiries, often navigating fast-paced, high-volume situations. Success in this position demands excellent communication skills, emotional resilience, technological proficiency, and the ability to maintain composure, accuracy, and professionalism in a lively retail atmosphere.Key Responsibilities:Customer SupportDeliver friendly, professional, and solutions-oriented support to AT&T customers within national retail locations.Address inquiries regarding billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network problems, and feature functionalities.Thrive in high-volume retail environments, sustaining focus, professionalism, and service excellence during peak periods and escalated situations.Retail Partner SupportAct as the AT&T subject matter expert for retail staff and third-party labor partners.Serve as the primary AT&T liaison for these partners, leading in-store support for retail escalations.Proactively collaborate with store management to resolve customer concerns, reinforcing partnership alignment and ensuring a premier customer experience.Work Environment & Schedule ExpectationsThis role is conducted in a retail setting and requires standing and engaging on the sales floor for up to 8 hours daily.Flexibility to work varied schedules, including evenings, weekends, and holidays based on business demands.Comfortable working in busy, customer-facing environments with frequent interaction and problem-solving requirements.Operational ExcellenceSkillfully navigate multiple systems while engaging with customers in real-time.Accurately document all interactions.Comply with company policies, compliance standards, and privacy regulations.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction rates.Implement and uphold approved planograms for mobile devices and signage.

Prosidian Consulting is seeking a dedicated Computer Logistics Support Specialist to join our dynamic team in Washington, DC. In this role, you will provide essential support in managing logistics for computer systems and related components. Your expertise will help streamline processes and ensure efficient operations.As a Computer Logistics Support Specialist, you will work closely with cross-functional teams to manage inventory, facilitate shipping and receiving, and maintain accurate records of equipment. Your strong analytical skills and attention to detail will contribute to the success of our projects.

Short Overview:The Application Support Analyst plays a crucial role in providing Tier II support within the IT Operations team. This position involves collaborating with both internal IT personnel and external customers to facilitate problem resolution and properly document issues. As a client-facing technical expert, this role demands outstanding customer service skills, enabling you to work effectively with various organizational levels and contribute significantly to the success of the IT Operations team.Key Responsibilities:• Manage and resolve support tickets, delivering Tier II assistance to internal and external clients.• Troubleshoot systems issues across all environments.• Utilize real-time monitoring tools to oversee system performance.• Proactively identify, report, track, document, and communicate errors and potential issues.• Provide both verbal and written status updates to stakeholders.• Collaborate with the project delivery team to convey customer requirements and facilitate updates to production.• Execute daily checks and processes, prioritizing customer-impacting, time-sensitive issues.• Assist in identifying and defining new features and enhancements to improve supported systems.• Review support models and processes in partnership with internal/external stakeholders, implementing necessary updates.• Offer on-call support as required.• Train team members as needed.• Perform additional duties as assigned.• Adhere to all relevant policies and standards.

Join our dynamic team as an On-Call Field Support Specialist at SPS North America, where your expertise will directly contribute to our clients' success. In this role, you will provide essential on-site support and troubleshooting for our field operations, ensuring seamless service delivery.

Join BryceTech as a Statistician where you will play a crucial role in analyzing data and providing insights that drive strategic decisions. You will collaborate with cross-functional teams to develop and implement statistical models, ensuring data integrity and accuracy.

Join our dynamic team at Prosidian Consulting as a Site Integration Support Specialist. In this role, you will provide essential support for the integration and operational efficiency of our clients' sites. Your expertise will help ensure that systems are functioning optimally, contributing to overall project success.

Join our team as an EEOICPA Technical Support Specialist, where you will play a crucial role in providing exceptional support for the Energy Employees Occupational Illness Compensation Program Act (EEOICPA). You will be responsible for assisting clients with inquiries, processing claims, and ensuring compliance with relevant regulations. Your expertise will help guide individuals through the complexities of the program, ensuring they receive the support they need.

Join Our Team as a Tier 2 IT Support Technician!Intellidyne is seeking a dedicated IT Support Technician to provide exceptional deskside support at our Washington, DC location. In this role, you will work closely with executive-level staff, ensuring their technology needs are met with efficiency and professionalism.Job Responsibilities:Offer 2nd level escalation support to the Tier 1 Help Desk.Deliver remote and onsite troubleshooting for hardware and software issues.Resolve Call Center Tech Support tickets while providing deskside assistance to onsite customers.Install, monitor, troubleshoot, replace, and support various software solutions beyond MS Office.

Ignite IT is on the lookout for a dedicated Tier 2 Desk Side Support Specialist to deliver top-notch technical and administrative support for our IT operations in Washington, DC. The successful candidate will hold a Bachelor’s degree and bring over 3 years of experience in providing support to business, technical, and IT staff, along with a strong track record of reliability and professionalism. This role seamlessly blends hands-on IT systems support with administrative coordination, ensuring smooth daily operations and success in various projects.Key Responsibilities:Deliver Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.Diagnose and resolve intricate issues related to Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.Conduct system imaging, patch deployment, and configuration management utilizing SCCM and Intune.Oversee user accounts, permissions, and group policies in Microsoft 365 and Active Directory.Work collaboratively with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting.Execute administrative and clerical duties to bolster IT operations and project efforts.Maintain and organize project files, reports, and technical documentation in both electronic and physical formats.Schedule and coordinate meetings, prepare agendas, and document minutes and action items.Draft and refine correspondence, project reports, and technical briefings based on notes or verbal instructions.Create and sustain spreadsheets for budgeting, cost tracking, and project status updates.Manage office calendars, meeting logistics, and travel arrangements for staff.Assist with IT-related data entry, record management, and non-technical documentation tasks.Monitor IT asset inventory and support procurement tracking.Ensure adherence to IT security policies, standards, and procedures.Mentor junior administrative and technical staff as needed.Handle sensitive or classified materials with utmost discretion and accuracy.Provide word processing, spreadsheet, and database support for IT teams.Contribute to the enhancement of administrative workflows and technical support processes.

At Finvari, we are revolutionizing the payment processes for construction companies through our innovative SaaS platform. Our goal is to eliminate tedious manual payment tasks, allowing construction leaders to concentrate on developing the infrastructure of the future. Our user-friendly software caters to everyone, from field workers to C-suite executives, enhancing efficiency, streamlining processes, and fostering innovation within the industry.We pride ourselves on having a tight-knit, skilled team that has successfully built and scaled multiple software companies, some of which have gone public. Our culture is grounded in innovation, creativity, and a customer-first approach. We seek teammates who are passionate about problem-solving and eager to make a tangible difference. Our work environment is collaborative, autonomous, and intensely focused on customer satisfaction.About the Role:As a Product Support Specialist, you will be the first line of defense for our customers, addressing inquiries, troubleshooting issues, and ensuring a seamless experience on our platform. You will collaborate closely with Customer Success, Product, and Engineering teams to investigate problems, share valuable insights from customers, and contribute to enhancing our systems.This role presents a unique opportunity for individuals who are curious, analytical, and eager to develop their technical skills further. Ideal candidates will be comfortable working independently with minimal guidance, capable of asking insightful questions, synthesizing information, and navigating ambiguity effectively.This is a hybrid role that offers flexibility for remote work. We gather weekly for in-person collaboration and team lunches in our Seattle office.

Join our dynamic team at eproinc as a Datacenter Support Engineer. In this pivotal role, you will ensure the optimal performance and reliability of our datacenter operations. Your technical expertise will be crucial in diagnosing issues, implementing solutions, and enhancing our infrastructure. We are looking for an individual who thrives in a fast-paced environment and is committed to delivering exceptional service.

Join Our Team as a Tier 1 Helpdesk Support SpecialistLocation: Washington, DCContract Duration: 12 months+We are seeking motivated individuals to fill multiple Tier 1 Helpdesk Support positions. You will provide essential support in a fast-paced Help Desk/Call Center environment, assisting clients with technical issues and ensuring a high level of customer satisfaction.Key Responsibilities:Respond promptly to customer inquiries and technical problems.Utilize internal knowledgebase to assist customers effectively.Gather customer feedback to continuously enhance service quality.Document interactions and contribute to knowledgebase content weekly.Requirements:1 to 5 years of experience in a high-profile Help Desk/Call Center setting.Proficient in Microsoft operating systems, with at least one relevant certification preferred (e.g., MCSE, MCSA, MCDST, A+, HDI).Strong customer service mindset with the ability to manage difficult situations.Excellent communication, problem-solving, and technical writing skills.Comprehensive knowledge of operating systems, applications, and hardware.Flexible availability for 24/7 shifts, including weekends and holidays.

Join Axon, a leader in law enforcement technology, as a Senior Support Operations Specialist. In this role, you will be pivotal in enhancing operational efficiency and providing exceptional support to our customers. Your analytical skills will help us innovate and improve our systems, ensuring our clients receive top-notch service.

Become a Valuable Member of Our Team!At DSI Systems, we boast over 40 years of expertise in sales enablement and tailored business solutions, delivering exceptional value that drives results for our clients and partners. We are seeking enthusiastic individuals who are ready to carve out a niche in sales and customer service. Our vibrant and fulfilling work environment offers opportunities for personal and professional growth while enabling you to make a meaningful impact.Position SummaryThe Retail Support Specialist (RSS) plays a crucial role in providing direct, hands-on support to AT&T customers within bustling national retail settings. You will interact with customers and retail partners to address account, billing, device, and service inquiries, often in dynamic, high-traffic situations. To excel in this role, you must possess strong communication skills, emotional resilience, technological proficiency, and the ability to maintain composure, accuracy, and professionalism in a fast-paced retail atmosphere.Key Responsibilities:Customer SupportDeliver friendly, professional, and solution-oriented assistance to AT&T customers in national retail locations.Address queries related to billing, account modifications, plan alterations, device assistance, and service issues.Troubleshoot wireless devices, network complications, and feature functionalities.Function effectively in high-volume retail environments, ensuring focus, professionalism, and service quality during peak periods and escalated scenarios.Retail Partner SupportServe as the AT&T subject matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, leading in-store support for retail escalations.Proactively engage with store leadership to resolve customer concerns, fostering partnership alignment and ensuring a top-notch customer experience.Work Environment & Schedule ExpectationsThis role is performed in a retail setting and involves standing, walking, and engaging with customers on the sales floor for up to 8 hours daily.Willingness to work flexible hours, including evenings, weekends, and holidays, based on business requirements.Comfort in busy, customer-facing environments with continual interaction and problem-solving challenges.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real time.Thoroughly document all customer interactions.Comply with company policies, compliance standards, and privacy guidelines.Meet or surpass performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and uphold approved planograms for mobile devices and signage.Maintain inventory accuracy.

Join our dynamic team as an Information Technology Systems Support Specialist, where you will play a pivotal role in ensuring seamless IT operations and support for our clients. Your expertise will help in troubleshooting and resolving technical issues, maintaining IT systems, and providing exceptional customer service.

Join Prosidian Consulting as an Operations and Training Technical Support Specialist. In this role, you will be pivotal in enhancing operational efficiency and providing exceptional support for training initiatives. You will be responsible for troubleshooting technical issues, offering solutions, and ensuring that training operations run smoothly. Your expertise will help drive productivity and empower team members.

Prosidian Consulting is seeking a motivated and detail-oriented Operational and Administrative Business Support Specialist to join our team. In this role, you will be responsible for providing essential support in managing and organizing critical records and administrative functions. Your contributions will ensure that our operational processes run smoothly and efficiently.

CGS Federal is searching for a motivated Junior Executive and Mission Support Lead (EMSL) to provide essential support for mission-critical operations for a key federal client.The role requires the ability to effectively lead and manage mission support activities, ensuring that operational functions align seamlessly with strategic objectives.

BRINC develops technology for public safety agencies, including advanced drones, rugged communication devices, and 911 response networks that deliver real-time visuals to emergency teams. With over 600 agencies relying on its solutions, BRINC supports first responders nationwide from its Seattle, WA location. Role overview The IT Support Specialist will establish and lead the IT Help Desk for BRINC’s engineering and manufacturing teams in Seattle. This position focuses on building IT processes from the ground up, shaping standards that will scale as the company grows. The specialist will implement an endpoint management platform, develop device images for macOS, Windows, and Linux, and provide support for devices on the manufacturing floor. Collaboration with the Security Engineer and HR is key to ensuring a smooth onboarding and offboarding experience for staff, as well as managing the full device lifecycle. What you will do Deploy and manage identity, access, and device management for macOS, Windows, and Linux systems, unifying device management, directory services, and patch management. Create and maintain standard operating system images for Windows, macOS, and Ubuntu Linux workstations. Set up software update policies, manage patching, and roll out Endpoint Detection and Response (EDR) solutions across all platforms. Establish application allowlisting and blocklisting, and manage software licensing. Administer the Service Management Help Desk, including building SLA schemes, defining request types, and setting routing rules for onboarding, offboarding, hardware, and access needs. Provide Tier 1 and Tier 2 support for hardware, operating system, and software issues for engineering, manufacturing, and corporate teams. Develop a self-service knowledge base to address common technical questions and issues. Manage virtual helpdesk support for remote staff. Oversee the full device provisioning process: imaging, software installation, account setup, and timely delivery to users.