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Field Service Engineer at Apptronik | Mountain View, CA

ApptronikMountain View, CA
On-site Full-time $105K/yr - $130K/yr

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Experience Level

Experience

Qualifications

Bachelor’s degree in a technical field or equivalent experience; 2+ years in field service engineering; strong problem-solving skills.

About the job

Apptronik develops AI-powered humanoid robots that support people in manufacturing, logistics, and other industries. Apollo, the flagship robot, is already active in critical sectors, with plans to expand into healthcare and home settings. The team is dedicated to scaling Apollo and solving practical challenges with embodied AI.

Role overview

The Field Service Engineer, based in Mountain View, CA, ensures the ongoing performance and reliability of one of the world’s most advanced humanoid robots. This role manages the health of the robotic platform, addresses complex system integration issues, and resolves networking or software problems that go beyond standard repairs. Serving as the technical representative for Global Support Services (GSS), the Field Service Engineer guides customers through high-pressure situations with clear communication and strong technical skills.

Main responsibilities

  • Maximize solution availability: Conduct advanced root cause analysis for issues affecting fleet uptime, including networking, software, and integration faults.
  • Technical liaison: Serve as the primary technical contact for customer leadership, providing guidance and ensuring satisfaction during troubleshooting and resolution.
  • System validation: Verify that all repairs and deployments meet Apptronik’s standards before returning robots to customer use.
  • Cross-functional collaboration: Share insights and field feedback with Engineering, Product, and other internal teams.

Location

This position is located in Mountain View, CA.

About Apptronik

Apptronik is a pioneering robotics company dedicated to creating AI-powered robots that enhance human capabilities across various sectors. Our innovative approach places humanity at the center of robotics, ensuring our technology serves to improve lives and transform industries.

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