Field Service Representative (Dispatchable)

Empower Every Identity, from Artificial Intelligence to Human InteractionAt Okta, we believe that identity is the foundation for harnessing the full potential of AI. We safeguard AI through the establishment of trusted, impartial infrastructure that empowers organizations to confidently navigate this transformative age. Our mission demands a relentless commitment to addressing intricate challenges that have real-world implications. We are in search of innovators and leaders who prioritize speed and excellence in execution.This is your chance to engage in work that can define your career. If you're passionate about this mission, we would love to connect.The Sales Process & Systems TeamThe Sales Process & Systems team serves as the strategic link between our Go-To-Market strategy and the technology that supports it. We are responsible for the comprehensive design of sales workflows, optimizing our global technology stack, and ensuring data integrity within our systems. Our goal is to reduce operational friction for field teams by delivering scalable, data-driven solutions. As a team member, you will collaborate with experts in Salesforce solutions, field productivity, and global operations to enhance the efficiency and effectiveness of our field organization.Role Overview: Manager of Sales Conversational IntelligenceThe Manager of Sales Conversational Intelligence will lead the design and optimization of workflows that integrate conversational data into the global sales lifecycle. Embedded within the Field Process & Systems team, this role is instrumental in operationalizing the sales process by defining how conversational intelligence (CI) validates deal stages, triggers handoffs, and aligns with our sales methodology. In addition to supporting Sales, Pre-Sales, and XDRs, this position will be a vital partner to Operations and Leadership, using conversational data to derive business insights, audit pipeline health, and make data-informed decisions to effectively manage and scale the business.Key Responsibilities Process Design & Field OperationalizationMethodology Alignment: Ensure that CI workflows are configured to reinforce our established sales methodology, embedding it into the daily sales process.Field Workflow Integration: Develop standardized processes for Sales, Pre-Sales, and XDR teams to ensure that CI insights are leveraged at critical milestones (e.g., discovery validation, technical scoping).Handoff & Lifecycle Management: Manage the lifecycle of sales processes, ensuring seamless transitions between teams and stages.

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