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Manager of Sales Conversational Intelligence

Okta, Inc.San Francisco, CaliforniaNew
On-site Full-time $143K/yr - $179K/yr

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Experience Level

Manager

Qualifications

Proven experience in sales operations or a related field. Strong analytical skills with the ability to leverage data for decision-making. Excellent communication and collaboration skills. Familiarity with Salesforce and conversational intelligence tools. Ability to thrive in a fast-paced environment and manage multiple priorities.

About the job

Okta, Inc. is focused on building trusted identity infrastructure to support both artificial intelligence and human interaction. The company addresses complex challenges with real-world impact, aiming to empower organizations as they navigate rapid technological change.

The Sales Process & Systems team acts as the bridge between Go-To-Market strategy and the technology stack that supports it. This group designs sales workflows, optimizes global tools, and maintains data integrity to help field teams work more efficiently. Team members collaborate with Salesforce experts, field productivity specialists, and global operations to drive scalable, data-driven solutions.

Role overview

The Manager of Sales Conversational Intelligence leads the design and improvement of workflows that bring conversational data into the global sales process. Working within the Field Process & Systems team, this role shapes how conversational intelligence validates deal stages, triggers team handoffs, and supports the sales methodology. The position partners closely with Sales, Pre-Sales, XDRs, Operations, and Leadership to turn conversational data into business insights, audit the pipeline, and inform decisions for scaling the business.

Key responsibilities

  • Methodology alignment: Configure conversational intelligence workflows to reinforce the company's sales methodology, embedding these practices into daily sales activities.
  • Field workflow integration: Develop standardized processes for Sales, Pre-Sales, and XDR teams so that conversational intelligence insights are used at key milestones, such as discovery validation and technical scoping.
  • Handoff and lifecycle management: Oversee the lifecycle of sales processes, ensuring smooth transitions between teams and across different stages.

About Okta, Inc.

Okta, Inc. is a leading identity management company that secures user identities across various platforms. We are committed to creating a more secure digital world by offering innovative solutions that connect people with the technology they need.

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