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Fixed Wireless Customer Success Engineer

Cambium NetworksBengaluru, Karnataka
On-site Full-time

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Experience Level

Experience

Qualifications

Essential Skills:Proficient in RF fundamentals and wireless networking standards. Experienced in designing and configuring outdoor wireless networks. Knowledgeable in wireless security best practices. Strong troubleshooting abilities with network monitoring tools. Excellent communication and customer service skills.

About the job

As a Fixed Wireless Customer Success Engineer, you will play a pivotal role in ensuring that T1/T2/T3 Service Provider customers enjoy a seamless experience with their outdoor Fixed Wireless Broadband Point-To-Multipoint (PMP) and Point-To-Point (PTP) deployments. You will proactively address customer challenges, identify opportunities for enhancement, and provide essential guidance and support as required.

Primary Responsibilities:
1. Expertise in Fixed Wireless Access: Leverage your strong technical acumen in outdoor PMP and PTP Licensed and Unlicensed Fixed Wireless Access systems. Familiarity with RF fundamentals including frequency capabilities, channel bandwidth, modulation schemes, and transmission methods is essential. A solid understanding of microwave propagation and relevant standards such as 3GPPP and IEEE 802.11 is required.
2. Network Design and Configuration: Design and configure outdoor fixed wireless networks tailored to meet customer business needs while adhering to industry best practices. Responsibilities include conducting link budget planning, site surveys, selecting appropriate equipment, and configuring network apparatus such as base stations, CPE/Subscriber Modules, and related tower equipment.
3. Security Implementation: Apply your knowledge of wireless security protocols to configure and manage authentication, encryption, and access control features.
4. Troubleshooting Expertise: Demonstrate your ability to diagnose and resolve network issues related to outdoor infrastructure, including signal interference and connectivity challenges, utilizing tools such as Wireshark.
5. Outstanding Communication Skills: Exhibit excellent verbal and written communication skills, enabling you to explain technical solutions to non-technical clients effectively.
6. Customer Service Orientation: Showcase strong customer service skills, adeptly handling inquiries and complaints while delivering top-notch technical assistance.

About Cambium Networks

Cambium Networks is a leading provider of wireless broadband networking solutions. With a commitment to delivering high-quality connectivity, we empower service providers and enterprises to enhance their network capabilities, ensuring customer success through innovative technology and unparalleled support.

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