company

Fleet Support Engineer

Vertex Sigma SoftwareAustin, Texas, United States
On-site Full-time

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Experience Level

Experience

Qualifications

Required Qualifications:4-6 years of relevant experience in transportation, aerospace, or autonomous vehicles, with a focus on perception systems and sensors. Bachelor's degree in Electrical Engineering or Computer Engineering. Proficient in low/high voltage circuits and Unified Diagnostic Services (UDS), with the ability to troubleshoot safely. Comprehensive understanding of hardware and software systems architecture and communications to support operations. A holistic approach to problem-solving, focusing on high-level vehicle functions and specific component resolutions. Self-starter with the capability to build effective relationships across the company. Ability to interpret schematics, electrical diagrams, and connector pinouts. Must pass a background check. Preferred Qualifications:Experience with electric vehicle technology. Experience in remotely supporting vehicle troubleshooting. Knowledge of vehicle systems and diagnostics.

About the job

Join our dynamic Vehicle Development team as a Fleet Support Engineer, where you will play a crucial role in ensuring the operational uptime of our fleet. We are seeking a highly skilled technical expert who excels in collaboration with cross-functional teams, meticulously documents troubleshooting processes, and provides real-time operational support.

**Shift: Saturday to Wednesday, 8 AM - 6 PM local time**

Key Responsibilities:

  • Act as the primary point of contact for real-time escalations related to sensor issues within the fleet.
  • Conduct detailed root cause analyses through comprehensive log reviews to identify and resolve fleet-related issues.
  • Create, update, and maintain a thorough troubleshooting guide for technicians, integrating new faults and their solutions.
  • Execute hardware bring-up and validation procedures for new sensor components including LiDAR, radar, cameras, etc.
  • Design and implement diagnostic procedures aimed at streamlining future troubleshooting processes with an emphasis on sensor calibration and data integrity.
  • Analyze historical vehicle/fleet data, including sensor information, to identify trends and issues.
  • Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities.
  • Develop and implement effective countermeasures across the fleet to prevent recurring issues.
  • Define and capture critical data points to validate issue resolutions and measure the effectiveness of implemented solutions.
  • Engage in cross-functional teamwork to drive continuous improvements in vehicle performance and reliability.
  • Be available for overtime as required, with prior notice.
  • Willingness to travel occasionally within the U. S. to support various operational locations.

About Vertex Sigma Software

Vertex Sigma Software is at the forefront of vehicle technology innovation, dedicated to enhancing the performance and reliability of autonomous systems. Our team is committed to creating a sustainable future through advanced engineering solutions.

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