About the job
Join our dynamic Vehicle Development team as a Fleet Support Engineer, where you will play a crucial role in ensuring the operational uptime of our fleet. We are seeking a highly skilled technical expert who excels in collaboration with cross-functional teams, meticulously documents troubleshooting processes, and provides real-time operational support.
**Shift: Saturday to Wednesday, 8 AM - 6 PM local time**
Key Responsibilities:
- Act as the primary point of contact for real-time escalations related to sensor issues within the fleet.
- Conduct detailed root cause analyses through comprehensive log reviews to identify and resolve fleet-related issues.
- Create, update, and maintain a thorough troubleshooting guide for technicians, integrating new faults and their solutions.
- Execute hardware bring-up and validation procedures for new sensor components including LiDAR, radar, cameras, etc.
- Design and implement diagnostic procedures aimed at streamlining future troubleshooting processes with an emphasis on sensor calibration and data integrity.
- Analyze historical vehicle/fleet data, including sensor information, to identify trends and issues.
- Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities.
- Develop and implement effective countermeasures across the fleet to prevent recurring issues.
- Define and capture critical data points to validate issue resolutions and measure the effectiveness of implemented solutions.
- Engage in cross-functional teamwork to drive continuous improvements in vehicle performance and reliability.
- Be available for overtime as required, with prior notice.
- Willingness to travel occasionally within the U. S. to support various operational locations.

