About the job
About Us
At One Medical, we are redefining primary care to make quality healthcare more affordable, accessible, and enjoyable. Our mission is to transform the healthcare experience for patients, providers, employers, and health networks alike. For over 15 years, our blend of in-office care and 24/7 virtual services, together with on-site labs and comprehensive programs addressing preventive care, chronic disease management, and mental health, has delighted patients.
In February 2023, we reached a significant milestone by joining forces with Amazon, aiming to extend our exceptional healthcare offerings to more consumers and organizations. As we expand our impact, we are committed to building a diverse, compassionate team and fostering an environment where everyone can thrive.
The Opportunity
As a Float Phlebotomist/Administrative Assistant, also known as a Flex One Medical Lab Services Specialist/Member Support Specialist, you will play a vital role in enhancing the patient experience by providing skilled venipuncture and other clinical support services. You will serve as a patient ambassador, focusing on building meaningful connections and delivering exceptional service. Your efforts will help eliminate barriers to care, ensuring a seamless in-office experience for our patients. You will be responsible for maintaining the welcoming atmosphere of our office lobby and will act as the first point of contact for patients, assisting with requests from Practice Coordinators, Operations Managers, or healthcare providers. Our Flex Lab Services Specialist/Member Support Specialist positions require support across multiple offices within a given market.
You will thrive as a collaborative team member, using innovative problem-solving skills to navigate various tasks and challenges. Your proficiency in specimen collection, combined with your interpersonal skills, will enhance every interaction with patients both at the front desk and in the lab. Excellent verbal and written communication skills are crucial. You will identify opportunities for customer-centric solutions, demonstrating empathy and compassion in every interaction. A commitment to personal growth and self-awareness will guide your daily work, as you leverage your strengths and tackle areas for improvement. We are looking for individuals who embrace feedback and adapt to the dynamic needs of our environment.
