About the job
Boyd Gaming Corporation seeks a Front Desk Supervisor for its Michigan City location. This role leads the front desk team and plays a key part in shaping each guest’s experience. The supervisor manages daily operations and supports staff to maintain high service standards.
Main responsibilities
- Oversee front desk staff throughout each shift
- Monitor the check-in and check-out process for guests
- Ensure prompt and courteous service at all times
- Handle guest concerns or escalations as they come up
- Help create and maintain a welcoming, professional lobby environment
Role focus
This position centers on supervising front desk operations and supporting the team to deliver consistent, quality service. The Front Desk Supervisor sets the tone for guest interactions and helps resolve issues to ensure a positive stay.
