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Front Desk Supervisor

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in a supervisory role, preferably in hospitality. Strong communication and interpersonal skills. Ability to manage and motivate a team. Excellent problem-solving skills. High school diploma or equivalent; further education in hospitality management is a plus.

About the job

Boyd Gaming Corporation seeks a Front Desk Supervisor for its Michigan City location. This role leads the front desk team and plays a key part in shaping each guest’s experience. The supervisor manages daily operations and supports staff to maintain high service standards.

Main responsibilities

  • Oversee front desk staff throughout each shift
  • Monitor the check-in and check-out process for guests
  • Ensure prompt and courteous service at all times
  • Handle guest concerns or escalations as they come up
  • Help create and maintain a welcoming, professional lobby environment

Role focus

This position centers on supervising front desk operations and supporting the team to deliver consistent, quality service. The Front Desk Supervisor sets the tone for guest interactions and helps resolve issues to ensure a positive stay.

About Boyd Gaming Corporation

Boyd Gaming Corporation is a leading gaming and hospitality company, dedicated to providing outstanding service and creating unforgettable experiences for our guests across the United States.

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