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German Speaking Command and Control Center Agent (24/7)

mpsolutionsRemote — Budapest, Budapest, Hungary
Remote Full-time

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Key Responsibilities:Efficiently process incoming service requests and incidents via email, adhering to service level agreements (SLAs). Generate ad-hoc reports as required. Distribute service tickets within the Service Desk team. Manage backlog and long-standing tickets effectively. Handle escalations with precision. Monitor events as part of a 24/7 support team. Create and coordinate IT Onboarding and Offboarding tickets. Ensure all necessary technical and process-related training for new team members. Oversee the administration of hardware assets. Maintain accurate documentation by creating, updating, and closing tickets in the service management system. Develop Standard Operating Procedures (SOPs). Collaborate with other IT teams to ensure timely and effective service request resolution. Contribute to the IT knowledge base by documenting solutions, frequently asked questions, and troubleshooting guides. Perform basic Level 1 SAP tasks. Assist with ad-hoc administrative duties. Qualifications:Completed training as an IT specialist or equivalent professional experience. Strong customer service orientation and high service quality standards. Proficient in both German and English. Solid understanding of current PC architectures and hardware technologies. Quality-driven and solution-oriented work ethic. Excellent team player with strong communication skills and resilience. Preferred Qualifications:Experience with IT Service Management (ITSM) processes. Familiarity with ServiceNow. Solid knowledge of SAP systems.

About the job

Join a pioneering joint venture based in Budapest, established in late 2022, dedicated to delivering cutting-edge IT services for both local and international operations within the defense and technology sectors. With a start-up mentality and supported by leading industry players, we are poised for continuous growth. Our solid foundation and ambitious expansion goals provide thrilling career prospects in a vibrant global environment.

About mpsolutions

Join a forward-thinking joint venture in Budapest that specializes in IT services tailored for the defense and technology sectors. Established in late 2022, our company fosters a start-up atmosphere and is supported by major industry players, enabling us to pursue ambitious growth and create exciting opportunities for our employees in a dynamic global market.

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