About the job
Jobgether seeks an Implementation & Customer Success Specialist for a partner company in the Netherlands. This position centers on B2B SaaS solutions designed for mining and FIFO (fly-in, fly-out) operations. The platform helps clients manage workforce accommodation and transportation needs.
Key Responsibilities
- Lead software implementations for both new and existing clients in sectors such as mining, energy, and construction.
- Guide organizations through onboarding, user training, and full adoption of the platform.
- Collaborate with stakeholders in logistics, finance, IT, and operations to customize solutions for each business.
- Build and maintain strong client relationships, serving as a trusted advisor throughout the customer journey.
- Identify and resolve operational issues to ensure the platform continues to deliver value.
- Help shape internal best practices for implementation and customer success.
Who Succeeds in This Role
- Professionals who combine strategic thinking with practical problem-solving.
- Individuals comfortable working remotely and collaborating with teams across different functions.
- Those interested in international travel and working with complex, real-world business processes.
Work Environment and Benefits
- Remote-first role based in the Netherlands.
- Opportunities for international travel.
- Direct influence on customer satisfaction and internal process improvements.
