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Implementation & Customer Success Specialist - B2B SaaS | Mining & FIFO Operations

JobgetherBulgaria
Remote Full-time

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Experience Level

Experience

Qualifications

Ideal candidates will possess strong interpersonal skills, a keen analytical mindset, and a background in software implementation or customer success within the B2B SaaS domain. Familiarity with mining or FIFO operations is a plus. A proactive approach to problem-solving and the ability to work collaboratively across various teams are essential for success in this role.

About the job

This Implementation & Customer Success Specialist position supports a partner company of Jobgether, focusing on B2B SaaS solutions for mining and FIFO operations. The role is based in Bulgaria and offers a remote work arrangement, with the possibility of international travel as part of client projects.

What you will do

  • Lead software implementations for clients in mining, energy, and construction.
  • Guide onboarding and deliver user training to help clients adopt the platform successfully.
  • Work closely with stakeholders in logistics, finance, IT, and operations to adapt system configurations to specific needs.
  • Build and maintain strong client relationships, supporting long-term customer success.
  • Assist with troubleshooting and problem-solving as clients integrate the platform into daily workflows.
  • Contribute to the development of internal best practices for implementation and customer support.

What sets this role apart

  • High level of ownership and autonomy in managing client projects from start to finish.
  • Opportunities to collaborate across functions and industries.
  • Direct exposure to complex operational processes in mining, energy, and construction sectors.
  • Remote-first work setup, with potential for international travel.

Who thrives in this role

  • Client-focused professionals who enjoy both strategic planning and hands-on work.
  • Individuals comfortable engaging with different business functions and adapting solutions for each client.
  • People interested in shaping customer success processes and sharing insights to improve team practices.

About Jobgether

Jobgether is a dynamic platform connecting professionals with opportunities in innovative companies. Our partner companies prioritize employee success and satisfaction, fostering environments where talent can thrive.

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