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Implementation & Customer Success Specialist - B2B SaaS | Mining/FIFO Operations

Remote Full-time

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Experience Level

Experience

Qualifications

To excel in this role, candidates should possess:Proven experience in B2B SaaS implementations and customer success. Strong analytical and problem-solving skills. Excellent communication and relationship-building abilities. Experience in logistics, finance, or operational management is a plus. Ability to work independently in a remote environment. Willingness to travel internationally as needed.

About the job

Jobgether seeks an Implementation & Customer Success Specialist to support its B2B SaaS platform designed for Mining and FIFO (Fly-In Fly-Out) Operations across the UK. The role centers on guiding clients through software adoption, with a focus on improving workforce accommodation and transportation processes.

Key Responsibilities

  • Manage software implementations for both new and existing clients, overseeing onboarding and platform configuration.
  • Develop and nurture relationships with stakeholders in logistics, finance, IT, and operations.
  • Conduct user training and provide ongoing consulting to help clients get the most value from the platform.
  • Troubleshoot operational issues and support clients in optimizing their workflows.
  • Own projects from initiation through completion, collaborating with cross-functional teams.
  • Work closely with clients in mining, energy, and construction, adapting to their unique operational needs.

Requirements

  • Background in client relations, customer success, or software implementation, ideally within a B2B SaaS environment.
  • Ability to collaborate with stakeholders from various departments.
  • Strong problem-solving skills and experience managing multiple projects at once.
  • Interest or experience in mining, energy, or construction is beneficial.

Work Environment and Benefits

  • Remote-first role based in the UK.
  • Potential for international travel.
  • Direct influence on client outcomes and internal practices.
  • Project ownership and the chance to shape platform delivery.

About Jobgether

Jobgether is a forward-thinking recruitment platform that connects talented individuals with opportunities in innovative companies across various sectors, including mining, energy, and construction.

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