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Implementation Engineer

EngFlowSan Francisco
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications3+ years of experience in software development, technical support, SRE, or developer-facing roles. Strong problem-solving skills and the ability to troubleshoot complex systems. Excellent communication skills, both verbal and written. Familiarity with cloud technologies and distributed systems is a plus.

About the job

About EngFlow

At EngFlow, we empower developers by significantly speeding up software builds and tests. Our innovative cloud-based, distributed service enhances developer workflows through remote execution and caching, thereby boosting efficiency, productivity, and overall product quality.

Supported by leading investors, EngFlow is transforming the way organizations develop software and deliver high-quality products. Our solutions accelerate builds by a factor of 10 or more, while our observability platform offers actionable insights for continuous optimization. Founded by principal contributors to Bazel, we create tools that enable engineering teams—ranging from startups to Fortune 500 companies—to enhance developer velocity and improve build performance.

Discover more about our mission, culture, and team: EngFlow | Video

We are seeking an Implementation Engineer to act as the pivotal technical resource for our customers. You will support engineering teams during trials and ongoing usage, assist in the integration and optimization of their build workflows, and collaborate with internal teams to deliver an exceptional experience.

Key Responsibilities

  • Serve as the primary technical point of contact for new and existing customers—providing guidance as they adopt and scale our platform.

  • Diagnose, investigate, and resolve complex issues relating to build systems, integrations, and environments.

  • Assist customers in optimizing their utilization of EngFlow’s products, ensuring seamless adoption within their developer workflows.

  • Collaborate with the Engineering team to identify and track product bugs, performance regressions, and feature feedback from the field.

  • Develop and maintain both internal and external documentation to enhance future support and empower developers.

  • Engage with the wider community through forums, Slack, GitHub, and conferences—representing EngFlow’s voice with empathy and technical expertise.

  • Foster a culture of operational excellence through metrics, tooling enhancements, and automation.

Requirements

  • 3+ years of experience in software development, technical support, SRE, or similar developer-facing roles.

  • Proficiency in troubleshooting and optimizing build systems and workflows.

  • Excellent communication skills and the ability to convey technical concepts clearly to non-technical stakeholders.

  • Experience with cloud technologies and distributed systems is a plus.

About EngFlow

EngFlow is at the forefront of optimizing developer workflows, providing cutting-edge cloud-based services that revolutionize software build and testing processes. Our mission is to empower engineers worldwide by significantly enhancing the efficiency and quality of their work.

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