About the job
Important Note: This Implementation Manager position is based in London and requires on-site presence five days a week. The role involves working directly with the team at Campfire’s office.
Campfire develops a platform that helps mid-market finance teams modernize core accounting processes. The product replaces legacy ERPs and manual workflows with automation, enabling finance teams to close faster and scale more efficiently. Over the past year, Campfire has experienced rapid growth, driven by demand for tools that improve clarity, control, and strategic insight.
Role overview
The Implementation Manager leads customer projects from kickoff through to go-live, ensuring smooth adoption and integration of the Campfire platform. Responsibilities cover the full implementation lifecycle: initial planning, platform configuration, data migration, testing, launch, and transition to ongoing support. The role requires strong project management skills, technical understanding, and clear communication. Collaboration with both customers and internal teams is key to keeping projects on track and delivering a seamless experience.
What you will do
- Lead customer implementations from project kickoff to go-live.
- Direct projects to tailor the platform to each customer’s accounting workflows and reporting needs.
- Configure the platform based on customer-specific charts of accounts, reporting structures, and operational requirements.
- Manage data migration from ERPs, general ledgers, or spreadsheets, ensuring accuracy of financial data.
- Oversee testing and validation of workflows, reporting outputs, and overall system setup.
- Identify and resolve risks or discrepancies early, coordinating with internal teams on data, processes, or timelines.
- Act as the main point of contact for customers during implementation, providing clear updates and guidance.
- Work closely with Product, Engineering, and Customer Experience teams to address technical or workflow challenges.
