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Implementation Team Lead - Customer Success Engineer, APAC

Keeper Security, Inc.Tokyo Prefecture, Japan
On-site Full-time

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Experience Level

Manager

Qualifications

To excel in this role, candidates should have: Extensive experience in software implementation, preferably in a SaaS environment. Strong problem-solving skills with a proactive approach to identifying and addressing client needs. Excellent communication skills in both Japanese and English. Ability to lead and inspire a team towards achieving common goals. Familiarity with cybersecurity products and solutions is a plus.

About the job

Description

Join Keeper Security as a motivated Implementation Team Lead (カスタマーサクセスエンジニア) within our B2B APAC support team. This position is based in our Tokyo office, and candidates must be able to work on-site.

Keeper's advanced cybersecurity solutions are relied upon by millions of users and thousands of organizations worldwide. Available in 21 languages and sold in over 120 countries, Keeper is one of the fastest-growing names in cybersecurity. You will have the opportunity to acquire valuable skills while ensuring a smooth onboarding experience for our clients.

About Keeper

Keeper Security, Inc. is revolutionizing cybersecurity for individuals and organizations across the globe. Our user-friendly solutions feature end-to-end encryption, safeguarding every user on every device, regardless of location. Our zero-trust privileged access management platform can be deployed in minutes and integrates seamlessly with any technology stack to prevent breaches and reduce help desk costs while ensuring compliance. Trusted by millions and thousands of organizations, Keeper leads the industry in password, passkey, and secrets management, secure remote access, and encrypted messaging. Discover how our zero-trust and zero-knowledge solutions protect against cyber threats at KeeperSecurity.com.

About the Role

As the Implementation Team Lead (カスタマーサクセスエンジニア) at Keeper Security, you will play a crucial role in managing and developing our APAC implementation team. This position is essential for the successful onboarding, deployment, and adoption of Keeper's solutions for our customers throughout Japan and the wider APAC region.

Your responsibilities will include balancing hands-on implementation tasks with team leadership, coaching, and process enhancement. The ideal candidate will possess exceptional technical knowledge, be fluent in both Japanese and English, and have a proven track record of leading and motivating high-performing teams.

About Keeper Security, Inc.

Keeper Security, Inc. is a leading innovator in the field of cybersecurity, offering unparalleled protection with its cutting-edge technology. With a commitment to safeguarding personal and organizational data, Keeper's solutions empower users to secure their digital identities effectively.

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