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IT Operations Engineer at Hudson River Trading | New York

Hudson River TradingNew York, NY, United States
On-site Full-time $100K/yr - $150K/yr

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ResponsibilitiesDevelop, implement, and maintain automation scripts to simplify recurring IT support tasks, minimize manual efforts, and enhance team scalability. Provide timely and comprehensive technical support for end users, acting as a high-level escalation point for complex Windows endpoint issues. Manage and support core IT platforms and SaaS tools such as Okta, Google Workspace, Jira, Microsoft 365, Slack, and Zoom. Collaborate with Technical Procurement to ensure precise tracking, lifecycle management, and compliance of IT assets. Co-manage the onboarding process for user accounts and hardware within your region, guaranteeing a smooth experience for new employees. Maintain and enhance internal documentation to serve as a valuable resource for the IT team and the wider organization. Engage in an on-call rotation for IT support, which may include occasional weekend responsibilities. QualificationsA minimum of 5 years of IT support experience in fast-paced, technology-driven settings. Expertise in macOS, Linux, and Windows operating systems, with a robust technical aptitude for troubleshooting Windows performance issues, driver conflicts, and application failures. Hands-on experience managing essential SaaS platforms such as Okta, Google Workspace, Jira, Slack, and Zoom. Familiarity with version control systems like Git and a solid understanding of developer workflows, including CI/CD tooling. Strong analytical and problem-solving abilities; capable of identifying root causes, recognizing patterns, and working independently. A customer-centric mindset with a proactive, upbeat attitude and excellent communication skills. Ability to lift and transport equipment weighing up to 25 lbs.

About the job

Hudson River Trading (HRT) is on the lookout for a talented IT Operations Engineer to become an integral part of our Information Technology team. This key role involves delivering exceptional technical support to HRTers worldwide while spearheading automation and engineering initiatives to enhance scalability and operational efficiency. You will collaborate closely with IT leadership to execute projects, achieve service-level goals, and continuously refine internal processes.

We are searching for an individual who flourishes in a dynamic environment and showcases outstanding communication and teamwork abilities. The ideal candidate possesses a positive disposition and a customer-focused approach, ensuring top-notch support to our internal users. This role requires being onsite up to 80% of the time.

About Hudson River Trading

Hudson River Trading is a quantitative trading firm that leverages cutting-edge technology to deliver innovative solutions in the financial markets. We foster a collaborative and inclusive work environment, empowering our team members to excel and contribute to our mission of advancing trading technology.

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