companyEmplifi logo

IT Operations Specialist

EmplifiPrague
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

What We Are Looking For:Solid understanding and passion for IT, especially in audio and video technologies. Experience in effective communication with internal and external clients. Knowledge of TCP/IP and network management will be considered a strong advantage. A proactive customer-focused mindset for collaborating with both technical and non-technical departments.

About the job

Emplifi delivers a unified customer engagement platform to over 20,000 brands worldwide. The company connects social media marketing, commerce, and customer care, underpinned by analytics and AI, to help clients grow and build lasting loyalty.

The Global IT Operations team, based in Prague with colleagues in North America, manages business applications and end-user infrastructure for around 700 employees and contractors. This group ensures reliable technology support across the company’s nine global offices.

Role overview

The IT Operations Specialist works on-site in Prague, supporting daily IT operations for Emplifi staff. Flexibility is available, but the position is primarily office-based. This role centers on internal support, technical troubleshooting, and maintaining a high standard of service. Strong English skills and a service-oriented mindset are valued.

Main responsibilities

  • Monitor and maintain IT systems and services for nine offices worldwide.
  • Respond to help desk escalations for MacOS and Windows users.
  • Resolve technical issues within the office environment.
  • Oversee company hardware and software, manage technical assets, and coordinate maintenance.
  • Train employees on IT tools and systems.
  • Create technical documentation and user manuals.
  • Collaborate with vendors and suppliers as needed.
  • Identify opportunities to improve and automate internal IT processes.

Requirements

  • Strong interest and knowledge in IT, including audio/video technologies.
  • Experience communicating with clients, internally and externally.
  • Familiarity with TCP/IP and network management is a plus.
  • Proactive, customer-focused approach when working with both technical and non-technical teams.

About Emplifi

Emplifi is committed to elevating the customer experience by providing a unified platform that integrates social media marketing, social commerce, and customer care. Our innovative solutions help brands connect with their customers more effectively, leading to enhanced customer satisfaction and loyalty.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.