About the job
Emplifi delivers a unified customer engagement platform to over 20,000 brands worldwide. The company connects social media marketing, commerce, and customer care, underpinned by analytics and AI, to help clients grow and build lasting loyalty.
The Global IT Operations team, based in Prague with colleagues in North America, manages business applications and end-user infrastructure for around 700 employees and contractors. This group ensures reliable technology support across the company’s nine global offices.
Role overview
The IT Operations Specialist works on-site in Prague, supporting daily IT operations for Emplifi staff. Flexibility is available, but the position is primarily office-based. This role centers on internal support, technical troubleshooting, and maintaining a high standard of service. Strong English skills and a service-oriented mindset are valued.
Main responsibilities
- Monitor and maintain IT systems and services for nine offices worldwide.
- Respond to help desk escalations for MacOS and Windows users.
- Resolve technical issues within the office environment.
- Oversee company hardware and software, manage technical assets, and coordinate maintenance.
- Train employees on IT tools and systems.
- Create technical documentation and user manuals.
- Collaborate with vendors and suppliers as needed.
- Identify opportunities to improve and automate internal IT processes.
Requirements
- Strong interest and knowledge in IT, including audio/video technologies.
- Experience communicating with clients, internally and externally.
- Familiarity with TCP/IP and network management is a plus.
- Proactive, customer-focused approach when working with both technical and non-technical teams.

