surglobal logosurglobal logo

IT Operations Specialist

surglobalBuenos Aires, Buenos Aires, Argentina
On-site Full-time $3.5K/mo - $4.5K/mo

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

RequirementsC1 level English or equivalent proficiency. Experience in software deployment and installation. Proficiency in version control systems such as Git or SVN. Familiarity with cloud platforms like AWS, Azure, or GCP. Strong analytical and problem-solving skills. Exceptional verbal and written communication abilities. Capacity to perform well under pressure while meeting deadlines in a fast-paced startup atmosphere. Experience in SaaS and startup environments is highly desirable. Attention to detail and strong organizational skills. Preferred experience with scripting languages such as Bash, Python, or PowerShell.

About the job

As an IT Operations Specialist, your role will encompass:

  • Acting as the technical authority in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements.
  • Providing in-depth technical expertise across various technology disciplines related to deployment and systems management.
  • Offering high-level consultation and technical guidance to senior and mid-level management on Windows PC and Mac deployment and systems management issues.
  • Assisting the Product and Sales teams as necessary.
  • Designing, conducting, and documenting User Acceptance Testing (UAT) and comprehensive solution quality assessments.

Key Responsibilities

  • Manage a large volume of support calls while monitoring, triaging, and troubleshooting incoming requests through ticketing systems.
  • Deliver technical phone support for users of the Workplace product and accurately document all interactions in the ticketing system.
  • Utilize technical documentation to follow the correct troubleshooting procedures for reported issues.
  • Oversee ticket queues to ensure compliance with SLA requirements and escalate issues as needed.
  • Ensure thorough documentation of incidents and resolutions using Zendesk.
  • Provide remote desktop support to both client and internal users.
  • Proactively identify emerging issues and take swift action to mitigate their impact.
  • Keep management informed about trending technical problems and contribute suggestions for process improvements.
  • Develop effective cross-functional relationships to facilitate escalation paths and ensure end-user success.
  • Maintain a positive, professional environment when interacting with customers and colleagues.

About surglobal

surglobal is a pioneering company in the tech industry, dedicated to providing innovative solutions and exceptional support to its clients. With a vibrant work culture and a focus on professional development, we foster an environment where technology and creativity converge to drive success.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.