About the job
The IT Service Desk Supervisor at MacDonald-Miller Facility Solutions leads the team providing IT support throughout the organization. Based in Seattle, this supervisor manages daily operations for the service desk, keeps a close eye on service quality, and helps foster strong teamwork among staff.
Key responsibilities
- Direct the daily work of the IT service desk team
- Uphold high standards for IT support and customer service
- Encourage a collaborative and supportive workplace
- Create and apply strategies to boost service desk efficiency and results

