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IT Service Management Representative

On-site Full-time

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Experience Level

Entry Level

Qualifications

The ideal candidate possesses a strong background in IT service management, with excellent communication and problem-solving skills. A degree in Information Technology or a related field is preferred, along with relevant certifications such as ITIL.

About the job

Accenture Federal Services is hiring an IT Service Management Representative based in Tampa, FL. This role centers on supporting the daily operations of IT services for federal clients. The position plays a key part in upholding service quality and participating in ongoing process improvements.

Key responsibilities

  • Monitor IT service delivery to ensure consistent support for federal clients
  • Assist in resolving service issues to reduce disruptions
  • Contribute to initiatives that improve the efficiency of IT service processes

About Accenture Federal Services

Accenture Federal Services, a subsidiary of Accenture, is dedicated to serving the U. S. federal government. We leverage innovative technology and deep industry expertise to help our clients achieve their missions and improve the lives of citizens.

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