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IT Support Engineer - Remote

SequoiaInternational (Remote.com)
Remote Full-time

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Experience Level

Entry Level

Qualifications

Qualifications:Proven experience in IT support or a related field, ideally in a remote environment. Strong knowledge of Windows OS and MacOS software and hardware. Experience with Active Directory and Microsoft 365 administration. Excellent problem-solving and troubleshooting skills. Ability to manage multiple priorities and work effectively in a dynamic environment. Strong communication skills, both verbal and written.

About the job

About Us:

At Sequoia, we empower investor-backed companies of all sizes to achieve their ambitions through smarter people investments. For over 24 years, we have supported innovative employers in navigating growth and maximizing their global human capital. Our expert advisory team, combined with an integrated technology platform, enables clients to drive business results through effective compensation and benefits strategies, enhancing decision-making, controlling costs, safeguarding the organization, and enriching the employee experience. Discover more at Sequoia.com or connect with us on LinkedIn.

Your Responsibilities:

As an IT Support Engineer in our Information Technology department, you will play a crucial role in delivering high-quality technical support to our Sequoia team members promptly. You will manage the ticketing system, oversee IT operations, and handle systems administration for our expanding firm. This position offers you the chance to make a significant impact, learn, and grow through engaging projects and the implementation of various technologies while ensuring exceptional service for our team.

  • Manage the IT support queue, providing Tier 1 and Tier 2 support for both onsite and remote employees.
  • Oversee organization-wide IT asset procurement, distribution, and logistics.
  • Assist in managing company expenditures for endpoints, hardware, and other essential equipment.
  • Identify, troubleshoot, and resolve issues related to laptops, multifunction printers, smartphones, tablets, and other IT hardware/software.
  • Software responsibilities include installation, upgrades, and maintenance of applications for Windows OS and MacOS systems.
  • Conduct Active Directory and Microsoft 365 administration, including account creation, removal, maintenance, and policy enforcement.
  • Facilitate new hire setups, laptop imaging, and configuration of network/email accounts and hardware.
  • Provide configuration and troubleshooting for SaaS telephony and mobile devices.
  • Maintain and update documentation (procedures, diagrams, inventory, and knowledge articles).
  • Engage in various challenging projects and technology deployments.

About Sequoia

Sequoia is a leading strategic partner for investor-backed companies, focusing on optimizing people investments and enhancing organizational performance. With over two decades of experience, we offer unparalleled advisory services and innovative technology solutions tailored to meet the unique needs of our clients.

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