About the job
NorthPoint Technology is looking for an IT Support Specialist to serve as the main on-site IT contact at its manufacturing plant in Luserna, Turin. This position plays a key role in keeping systems running smoothly for production, logistics, and shop-floor operations. The work centers on direct technical support, resolving issues quickly, and helping to maintain steady operations in a busy manufacturing setting.
What you will do
- Act as the first point of contact for all IT-related concerns at the plant, covering hardware, software, network, and user support needs.
- Deliver Level 1 and Level 2 support to plant staff, including operators, supervisors, and leadership.
- Troubleshoot and resolve issues involving:
- Workstations and laptops
- Printers and label printers
- RF scanners and barcode systems
- Shop-floor terminals and production systems
This role focuses on hands-on technical support and maintaining operational continuity within the plant.

