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IT Systems Engineer – End-User Support

TrexquantGurugram, Haryana, India
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements2–5 years of experience in IT support or systems roles. Proven hands-on experience with:Windows 11 and macOS (configuration, management, troubleshooting). User identity and access management concepts. Device management and endpoint deployment tools. Familiarity with remote support tools. Working knowledge of networking protocols and infrastructure.

About the job

Trexquant is seeking an IT Systems Engineer focused on end-user support for its Gurugram, Haryana office. This role centers on delivering reliable day-to-day IT support, managing devices, and maintaining a secure, efficient workplace. The position also includes providing light after-hours support for US-based users during India business hours when needed.

Main Responsibilities

  • Configure and deploy desktops, laptops, and workstations running Windows and macOS.
  • Deliver first- and second-line support for hardware, software, and access issues.
  • Set up, manage, support, and troubleshoot Windows 11 and macOS environments.
  • Oversee user accounts, identity management, and access controls across systems.
  • Handle device management, imaging, and endpoint deployment with current tools.
  • Troubleshoot login, multi-factor authentication, VPN, email, and access issues.
  • Assist with onboarding and offboarding, including account setup, permissions, and device provisioning.
  • Resolve printer and peripheral device problems.
  • Provide basic support for Linux systems.
  • Use scripting (such as PowerShell) for automation and administrative tasks.
  • Offer occasional off-hours support for US users, mainly for access-related issues.

Networking and Infrastructure

  • Perform basic network troubleshooting (DNS, DHCP, VPN, connectivity).
  • Support Wi-Fi access points, patching, and cabling.
  • Assist with firewall access and connectivity concerns.
  • Escalate complex technical issues when required.

Operational Duties

  • Provide steady IT support during India business hours.
  • Monitor and resolve user access and authentication issues.
  • Manage and update tickets in the IT service management system.
  • Maintain asset inventory and documentation.
  • Ensure systems comply with patching and security standards.
  • Collaborate with global IT teams on support tasks and projects.

About Trexquant

Trexquant is a leading technology firm dedicated to leveraging innovative solutions in the financial sector. Our vibrant workplace in Gurugram fosters collaboration and creativity, empowering our team to deliver exceptional service and support.

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