About the job
The Cluster Reservation Agent at Raffles & Fairmont The Red Sea acts as the first point of contact for guests in Umluj. This position handles reservation requests and guest inquiries, with a strong emphasis on accuracy and attentive service.
Main responsibilities
- Manage guest reservations, ensuring all bookings are entered correctly and completely.
- Respond to guest questions and requests in a professional and timely manner, assisting throughout the booking process.
- Coordinate with other hotel departments to help deliver a seamless experience from reservation through arrival.
- Uphold the high service standards expected at Raffles & Fairmont properties.
What makes this role unique
This position allows direct involvement in shaping guest satisfaction at two respected hotel brands. The Cluster Reservation Agent helps maintain the reputation for excellence at Raffles & Fairmont The Red Sea.

