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Customer Service Specialist

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

We are seeking candidates with strong communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment. Previous experience in a customer service role, especially in healthcare or mental health, is preferred. Familiarity with CRM systems is a plus.

About the job

New York Psychotherapy and Counseling Center seeks a Customer Service Specialist based in the Bronx. This role acts as the first point of contact for clients, helping to foster a welcoming and supportive atmosphere from the moment clients reach out.

Key responsibilities

  • Respond to client inquiries using various communication channels
  • Resolve concerns and provide clear, accurate information about available services
  • Guide clients through processes and answer questions with sensitivity and care
  • Help ensure a positive experience for clients as they access mental health support

Location

This position is based in the Bronx, New York.

About New York Psychotherapy and Counseling Center

The New York Psychotherapy and Counseling Center is dedicated to providing high-quality mental health services to our community. Our mission is to support individuals in their journey towards wellness through compassionate care and professional guidance.

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