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Experience Level
Experience
Qualifications
RequirementsFluency in Finnish and English, both written and verbalExperience in customer support, ideally within the banking or financial services industryExceptional communication and interpersonal skillsStrong problem-solving capabilities and attention to detailA proactive customer-centric mindsetAbility to handle multiple inquiries efficiently in a fast-paced environmentFamiliarity with mobile banking systems and technologies is advantageous
About the job
Join Mercier Consultancy, a dynamic player in financial technology, as we seek a dedicated Finnish-Speaking Customer Support Specialist for our Mobile Banking Services in Athens, Greece! In this crucial role, you will be the first point of contact for our Finnish-speaking clients, assisting them with their inquiries related to mobile banking services and ensuring they have an exceptional experience using our platform.
This position is perfect for individuals who are passionate about technology and finance and have a knack for helping others. If you excel in providing superior customer service and possess excellent communication skills in both Finnish and English, we would love to connect with you!
Key Responsibilities
Deliver outstanding customer support in Finnish via phone, email, and chat
Assist clients with inquiries regarding mobile banking features, app functionalities, and account management
Accurately document customer interactions and resolutions in our CRM system
Collaborate with technical teams to troubleshoot and resolve complex client issues
Educate clients on best practices for safe and effective mobile banking
Engage in training sessions to stay up-to-date with product features and enhancements
About Mercier Consultancy
Mercier Consultancy is a forward-thinking consultancy firm specializing in mobile banking and financial services, dedicated to providing innovative solutions and exceptional customer experiences.
Finnish-Speaking Customer Support Specialist for Mobile Banking in Athens
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Experience
Qualifications
RequirementsFluency in Finnish and English, both written and verbalExperience in customer support, ideally within the banking or financial services industryExceptional communication and interpersonal skillsStrong problem-solving capabilities and attention to detailA proactive customer-centric mindsetAbility to handle multiple inquiries efficiently in a fast-paced environmentFamiliarity with mobile banking systems and technologies is advantageous
About the job
Join Mercier Consultancy, a dynamic player in financial technology, as we seek a dedicated Finnish-Speaking Customer Support Specialist for our Mobile Banking Services in Athens, Greece! In this crucial role, you will be the first point of contact for our Finnish-speaking clients, assisting them with their inquiries related to mobile banking services and ensuring they have an exceptional experience using our platform.
This position is perfect for individuals who are passionate about technology and finance and have a knack for helping others. If you excel in providing superior customer service and possess excellent communication skills in both Finnish and English, we would love to connect with you!
Key Responsibilities
Deliver outstanding customer support in Finnish via phone, email, and chat
Assist clients with inquiries regarding mobile banking features, app functionalities, and account management
Accurately document customer interactions and resolutions in our CRM system
Collaborate with technical teams to troubleshoot and resolve complex client issues
Educate clients on best practices for safe and effective mobile banking
Engage in training sessions to stay up-to-date with product features and enhancements
About Mercier Consultancy
Mercier Consultancy is a forward-thinking consultancy firm specializing in mobile banking and financial services, dedicated to providing innovative solutions and exceptional customer experiences.