About the job
Join Mercier Consultancy, a dynamic player in financial technology, as we seek a dedicated Finnish-Speaking Customer Support Specialist for our Mobile Banking Services in Athens, Greece! In this crucial role, you will be the first point of contact for our Finnish-speaking clients, assisting them with their inquiries related to mobile banking services and ensuring they have an exceptional experience using our platform.
This position is perfect for individuals who are passionate about technology and finance and have a knack for helping others. If you excel in providing superior customer service and possess excellent communication skills in both Finnish and English, we would love to connect with you!
Key Responsibilities
- Deliver outstanding customer support in Finnish via phone, email, and chat
- Assist clients with inquiries regarding mobile banking features, app functionalities, and account management
- Accurately document customer interactions and resolutions in our CRM system
- Collaborate with technical teams to troubleshoot and resolve complex client issues
- Educate clients on best practices for safe and effective mobile banking
- Engage in training sessions to stay up-to-date with product features and enhancements

